WEBVTT

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My current company is a
leader in its field, both in

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technology and in sales.

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It has competent management
and qualified employees.

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What it lacks, however, is
the personal touch that I

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see here at your company.

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One friend of mine who works
here told me about your

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company and how it
helps the community.

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I also know that your
employees enjoy being

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involved with each
other socially.

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The position I've been most
satisfied with is that of

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Charity Liaison for
my company.

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Most years, we gave a holiday
party for needy families.

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Seeing the children's faces
light up when they saw the

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simple decorations and gifts
we worked on made the long

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hours worthwhile.

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The first job I had was as an
interviewer for a marketing

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research company - you know,
one of those people in

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malls with clipboards.

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I've never been a shy person,
but this job taught me how

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to present myself with
confidence to total strangers.

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I had to be polite, and
accept rejection gracefully

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when it occurred.

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I also had to be thorough
and accurate in filling out

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the questionnaires.

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This involvement with
marketing research helped me

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make the decision to minor
in Marketing in college.

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When a company I used to work
for changed locations, I

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found myself with a one-hour
commute instead of the twenty

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minutes I was used to.

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I suggested to my boss that
I arrive at work two hours

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early, and leave two
hours early, each day.

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By doing this, I avoided the
traffic, my disposition

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improved dramatically,
and I became a much more

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productive employee.

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When I began my career in
sales, I was with a company

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that had only two salespeople.

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This meant a lot of quick
stops visiting each of our

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customers and not much time
getting to know our customers

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on an individual basis.

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After a year on the job, I
suggested that with two

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additional sales persons,
the company would be able to

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excel at individualized
customer service.

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Six months after we put the
plan in to effect, sales

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increased by 30% and customer
satisfaction nearly tripled.

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In my previous job, I
convinced my manager that we

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should begin using the
computer that we had bought

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a year earlier.

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Up until then, it had been
collecting dust because no

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one there knew
how to use it.

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I developed a database for
tracking all the information

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we needed about our customers,
using software that was

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already loaded onto
the computer.

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As a result, our paperwork
time was cut in half, and our

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written communications looked
much more professional.

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One of the programs I
initiated was to save the

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rejected pages from the
copier, pad them, and use

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them as scrap paper.

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The local printer agreed to
pad these for free as their

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part of helping
the environment.

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So we not only saved money
on purchasing scratch pads,

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we also helped to save a
few trees in the process.

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When my boss was looking for
a better way to meet

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customers' needs, he would
come to me, because I was the

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one in contact with customers
on a daily basis.

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The most successful idea I
had was to contact the

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customers after the sale was
made, to see if they liked

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the products or if there was
anything more I could

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do for them.

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Up until then, many of the
customers only heard from

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sales people when
a sale was made.

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The customers liked the
personal attention.

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We increased our repeat
business by 58% in

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the first year.

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I am a member of a local
charity organization.

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We wanted to raise money to
fund our activities, and I

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suggested that we create
a cookbook as a

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fundraising project.

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Four other people from our
group volunteered to help

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collect and proofread
the recipes.

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I oversaw the entire
production of the cookbook.

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We sold 90% of the cookbooks
before the end of the first

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month, and the remainder of
them at a craft fair

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in the summer.

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There was no initial cash
outlay, and we raised a

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considerable amount of money.