WEBVTT

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When my boss was looking for a better way to meet 

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customers' needs, he would come to me, because I was the 

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one in contact with customers on a daily basis.

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The most successful idea I had was to contact the 

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customers after the sale was made, to see if they liked 

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the products or if there was anything more I could 

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do for them.

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Up until then, many of the customers only heard from 

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sales people when a sale was made.

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The customers liked the personal attention.

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We increased our repeat business by 58% in 

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the first year.