Types of Conflict What is Conflict? Why Conflict Happens Types of Workplace Conflict Analyzing Conflict Consequences of Conflict Personal Costs Workplace Costs Other Costs   &   Consequences How to Resolve Conflicts Who Is Right and Who Is Wrong A Basic Structure Starting Points Ultimate Goals Areas of Concession Common Points   &   Middle Ground Create an Agreement Review with Accountability When Resolution Fails Introduction Break   &   Escalate Mediator   &   Fire Positive Communication Introduction Different Ways Be Quiet   &   Be Positive Avoid Negativity Be Clear Nature of Conflict Introduction Reasons for Conflict I Reasons for Conflict II Resolving Conflict Introduction Resolutions to Conflict I Resolutions to Conflict II Problem Solving Techniques Introduction Techniques I Techniques II Mediating Conflict Introduction Basic Steps Role of a Mediator A Mediator Should Not Refusal to Participate