<?xml version="1.0" encoding="utf-8"?>
<catalog>
	<question>
		<phrase isaudiomp3="1" mp3="audio/1.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question1.jpg" mp3="audio/1.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[ <br><br>Active, or reflective, listening is a ###### technique that seeks to increase understanding ###### a speaker and a listener. The ###### of active listening is to establish ###### clear communication of ideas and feelings ###### eliminate misunderstanding. Rather than listening passively ###### distractedly, an active listener pays close ###### to what another person is saying ###### interrupting.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/1.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.1.jpg" rationale="Correct." value="1" choicesay="communication"><![CDATA[communication]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/1.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.2.jpg" rationale="Correct." value="1" choicesay="between"><![CDATA[between]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/1.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.3.jpg" rationale="Correct." value="1" choicesay="goal"><![CDATA[goal]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/1.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.4.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/1.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.5.jpg" rationale="Correct." value="1" choicesay="and"><![CDATA[and]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/1.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.6.jpg" rationale="Correct." value="1" choicesay="or"><![CDATA[or]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/1.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.7.jpg" rationale="Correct." value="1" choicesay="attention"><![CDATA[attention]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/1.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.8.jpg" rationale="Correct." value="1" choicesay="without"><![CDATA[without]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/2.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question2.jpg" mp3="audio/2.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[He or she then verbally summarizes ###### key points of the speaker's message ###### ensure that they both agree on ###### was said. Once the speaker has ###### in getting his or her point ######, the roles reverse and the speaker ###### the listener. <br><br>The process of active ###### demonstrates respect and consideration for the ###### speaking, which helps establish trust between ###### speaker and the listener. An active ###### focuses solely on understanding the speaker's ###### and feelings without reacting or passing ######.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/2.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.1.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/2.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.2.jpg" rationale="Correct." value="1" choicesay="to"><![CDATA[to]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/2.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.3.jpg" rationale="Correct." value="1" choicesay="what"><![CDATA[what]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/2.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.4.jpg" rationale="Correct." value="1" choicesay="succeeded"><![CDATA[succeeded]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/2.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.5.jpg" rationale="Correct." value="1" choicesay="across"><![CDATA[across]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/2.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.6.jpg" rationale="Correct." value="1" choicesay="becomes"><![CDATA[becomes]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/2.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.7.jpg" rationale="Correct." value="1" choicesay="listening"><![CDATA[listening]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/2.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.8.jpg" rationale="Correct." value="1" choicesay="person"><![CDATA[person]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/2.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.9.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/2.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.10.jpg" rationale="Correct." value="1" choicesay="listener"><![CDATA[listener]]></answer>
		<answer isaudiomp3="1" picture="images/c11.jpg" mp3="audio/2.11.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.11.jpg" rationale="Correct." value="1" choicesay="ideas"><![CDATA[ideas]]></answer>
		<answer isaudiomp3="1" picture="images/c12.jpg" mp3="audio/2.12.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.12.jpg" rationale="Correct." value="1" choicesay="judgment"><![CDATA[judgment]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/3.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question3.jpg" mp3="audio/3.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[The listener need not agree with ###### other person's point of view but ###### indicate full comprehension of the intended ######. Active listening asks that you set ###### your need to respond or assert ###### own ideas in favor of clearly ###### what another person is saying, knowing ###### you will be given the same ###### when it is your turn to ######. <br><br>Active listening is a formal skill ###### needs to be learned and practiced. ###### is not something that most people ###### automatically, although once learned it is ###### practice in almost all circumstances.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/3.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.1.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/3.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.2.jpg" rationale="Correct." value="1" choicesay="should"><![CDATA[should]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/3.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.3.jpg" rationale="Correct." value="1" choicesay="message"><![CDATA[message]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/3.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.4.jpg" rationale="Correct." value="1" choicesay="aside"><![CDATA[aside]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/3.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.5.jpg" rationale="Correct." value="1" choicesay="your"><![CDATA[your]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/3.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.6.jpg" rationale="Correct." value="1" choicesay="understanding"><![CDATA[understanding]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/3.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.7.jpg" rationale="Correct." value="1" choicesay="that"><![CDATA[that]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/3.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.8.jpg" rationale="Correct." value="1" choicesay="consideration"><![CDATA[consideration]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/3.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.9.jpg" rationale="Correct." value="1" choicesay="speak"><![CDATA[speak]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/3.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.10.jpg" rationale="Correct." value="1" choicesay="that"><![CDATA[that]]></answer>
		<answer isaudiomp3="1" picture="images/c11.jpg" mp3="audio/3.11.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.11.jpg" rationale="Correct." value="1" choicesay="It"><![CDATA[It]]></answer>
		<answer isaudiomp3="1" picture="images/c12.jpg" mp3="audio/3.12.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.12.jpg" rationale="Correct." value="1" choicesay="do"><![CDATA[do]]></answer>
		<answer isaudiomp3="1" picture="images/c13.jpg" mp3="audio/3.13.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.13.jpg" rationale="Correct." value="1" choicesay="good"><![CDATA[good]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/4.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question4.jpg" mp3="audio/4.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Sometimes a neutral third party, such ###### a family therapist, supervisor, or professional ######, leads the process, but active listening ###### also be achieved by any two ###### individuals who commit to the techniques ###### procedures involved. <br><br>How Does Active Listening Work? <br><br>Empathy, suspension of judgment, ###### attention, and summarizing are central to ###### active listening. The process can be ###### formally, with a mediator helping to ###### the participants through the various stages, ###### it can be done informally by ###### the appropriate steps for good active ######. The goal is to facilitate better ###### without the usual obstacles to understanding, ###### as heated emotions or distracted half-listening.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/4.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.1.jpg" rationale="Correct." value="1" choicesay="as"><![CDATA[as]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/4.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.2.jpg" rationale="Correct." value="1" choicesay="mediator"><![CDATA[mediator]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/4.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.3.jpg" rationale="Correct." value="1" choicesay="can"><![CDATA[can]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/4.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.4.jpg" rationale="Correct." value="1" choicesay="willing"><![CDATA[willing]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/4.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.5.jpg" rationale="Correct." value="1" choicesay="and"><![CDATA[and]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/4.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.6.jpg" rationale="Correct." value="1" choicesay="undivided"><![CDATA[undivided]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/4.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.7.jpg" rationale="Correct." value="1" choicesay="successful"><![CDATA[successful]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/4.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.8.jpg" rationale="Correct." value="1" choicesay="conducted"><![CDATA[conducted]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/4.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.9.jpg" rationale="Correct." value="1" choicesay="guide"><![CDATA[guide]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/4.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.10.jpg" rationale="Correct." value="1" choicesay="or"><![CDATA[or]]></answer>
		<answer isaudiomp3="1" picture="images/c11.jpg" mp3="audio/4.11.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.11.jpg" rationale="Correct." value="1" choicesay="following"><![CDATA[following]]></answer>
		<answer isaudiomp3="1" picture="images/c12.jpg" mp3="audio/4.12.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.12.jpg" rationale="Correct." value="1" choicesay="listening"><![CDATA[listening]]></answer>
		<answer isaudiomp3="1" picture="images/c13.jpg" mp3="audio/4.13.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.13.jpg" rationale="Correct." value="1" choicesay="communication"><![CDATA[communication]]></answer>
		<answer isaudiomp3="1" picture="images/c14.jpg" mp3="audio/4.14.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.14.jpg" rationale="Correct." value="1" choicesay="such"><![CDATA[such]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/5.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question5.jpg" mp3="audio/5.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Both participants should listen to each ###### in turn without any interruptions, remaining ###### focused on the other person when ###### is his or her turn to ######. <br><br>Active listening works best when the ###### parties sit facing each other at ###### reasonably close distance, and they should ###### in an isolated location with as ###### distractions as possible. A private enclosed ###### is best, such as a room ###### a closed door, especially if this ###### can be shut off from outside ######. The parties speak in turns, with ###### person speaking first while the other ###### intently without responding to what is ###### said.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/5.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.1.jpg" rationale="Correct." value="1" choicesay="other"><![CDATA[other]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/5.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.2.jpg" rationale="Correct." value="1" choicesay="fully"><![CDATA[fully]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/5.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.3.jpg" rationale="Correct." value="1" choicesay="it"><![CDATA[it]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/5.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.4.jpg" rationale="Correct." value="1" choicesay="speak"><![CDATA[speak]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/5.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.5.jpg" rationale="Correct." value="1" choicesay="two"><![CDATA[two]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/5.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.6.jpg" rationale="Correct." value="1" choicesay="a"><![CDATA[a]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/5.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.7.jpg" rationale="Correct." value="1" choicesay="be"><![CDATA[be]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/5.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.8.jpg" rationale="Correct." value="1" choicesay="few"><![CDATA[few]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/5.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.9.jpg" rationale="Correct." value="1" choicesay="space"><![CDATA[space]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/5.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.10.jpg" rationale="Correct." value="1" choicesay="with"><![CDATA[with]]></answer>
		<answer isaudiomp3="1" picture="images/c11.jpg" mp3="audio/5.11.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.11.jpg" rationale="Correct." value="1" choicesay="room"><![CDATA[room]]></answer>
		<answer isaudiomp3="1" picture="images/c12.jpg" mp3="audio/5.12.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.12.jpg" rationale="Correct." value="1" choicesay="interruptions"><![CDATA[interruptions]]></answer>
		<answer isaudiomp3="1" picture="images/c13.jpg" mp3="audio/5.13.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.13.jpg" rationale="Correct." value="1" choicesay="one"><![CDATA[one]]></answer>
		<answer isaudiomp3="1" picture="images/c14.jpg" mp3="audio/5.14.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.14.jpg" rationale="Correct." value="1" choicesay="listens"><![CDATA[listens]]></answer>
		<answer isaudiomp3="1" picture="images/c15.jpg" mp3="audio/5.15.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.15.jpg" rationale="Correct." value="1" choicesay="being"><![CDATA[being]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/6.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question6.jpg" mp3="audio/6.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[The speaker should stick to a ###### subject in order to keep the ###### focused. Full eye contact between speaker ###### listener is important. <br><br>As a listener, ###### should not interrupt the speaker, but ###### can offer subtle acknowledgments that signal ######, such as nodding or quietly saying "###### see" or "Go on." It is ###### for you to withhold any judgment ###### the speaker is talking and to ###### giving nonverbal clues that might indicate ######. You do not have to be ###### complete agreement with what is being ######, but indicating disagreement in any way ###### distract the speaker and impede communication.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/6.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.1.jpg" rationale="Correct." value="1" choicesay="single"><![CDATA[single]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/6.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.2.jpg" rationale="Correct." value="1" choicesay="discussion"><![CDATA[discussion]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/6.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.3.jpg" rationale="Correct." value="1" choicesay="and"><![CDATA[and]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/6.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.4.jpg" rationale="Correct." value="1" choicesay="you"><![CDATA[you]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/6.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.5.jpg" rationale="Correct." value="1" choicesay="you"><![CDATA[you]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/6.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.6.jpg" rationale="Correct." value="1" choicesay="comprehension"><![CDATA[comprehension]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/6.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.7.jpg" rationale="Correct." value="1" choicesay=""I"><![CDATA["I]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/6.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.8.jpg" rationale="Correct." value="1" choicesay="important"><![CDATA[important]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/6.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.9.jpg" rationale="Correct." value="1" choicesay="while"><![CDATA[while]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/6.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.10.jpg" rationale="Correct." value="1" choicesay="avoid"><![CDATA[avoid]]></answer>
		<answer isaudiomp3="1" picture="images/c11.jpg" mp3="audio/6.11.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.11.jpg" rationale="Correct." value="1" choicesay="disagreement"><![CDATA[disagreement]]></answer>
		<answer isaudiomp3="1" picture="images/c12.jpg" mp3="audio/6.12.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.12.jpg" rationale="Correct." value="1" choicesay="in"><![CDATA[in]]></answer>
		<answer isaudiomp3="1" picture="images/c13.jpg" mp3="audio/6.13.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.13.jpg" rationale="Correct." value="1" choicesay="said"><![CDATA[said]]></answer>
		<answer isaudiomp3="1" picture="images/c14.jpg" mp3="audio/6.14.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.14.jpg" rationale="Correct." value="1" choicesay="can"><![CDATA[can]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/7.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question7.jpg" mp3="audio/7.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[The goal is for the listener ###### give full, undivided attention to the ######. You should avoid thinking about what ###### say next or how to respond ###### whether what the speaker is saying ###### even correct. Instead, focus on understanding ###### is being said. The point is ###### you to try to empathize with ###### speaker as well as possible and ###### things from his or her point ###### view.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/7.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.1.jpg" rationale="Correct." value="1" choicesay="to"><![CDATA[to]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/7.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.2.jpg" rationale="Correct." value="1" choicesay="speaker"><![CDATA[speaker]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/7.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.3.jpg" rationale="Correct." value="1" choicesay="to"><![CDATA[to]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/7.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.4.jpg" rationale="Correct." value="1" choicesay="or"><![CDATA[or]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/7.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.5.jpg" rationale="Correct." value="1" choicesay="is"><![CDATA[is]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/7.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.6.jpg" rationale="Correct." value="1" choicesay="what"><![CDATA[what]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/7.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.7.jpg" rationale="Correct." value="1" choicesay="for"><![CDATA[for]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/7.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.8.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/7.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.9.jpg" rationale="Correct." value="1" choicesay="see"><![CDATA[see]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/7.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.10.jpg" rationale="Correct." value="1" choicesay="of"><![CDATA[of]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/8.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question8.jpg" mp3="audio/8.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[ <br><br>Once the speaker finishes talking, you ###### summarize what he or she just ######. Summarizing serves two functions. It lets ###### speaker know how well you understood ###### was said, and it also allows ###### for clarification if the summary does ###### accurately reflect the main point that ###### speaker was trying to make.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/8.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/8.1.jpg" rationale="Correct." value="1" choicesay="should"><![CDATA[should]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/8.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/8.2.jpg" rationale="Correct." value="1" choicesay="said"><![CDATA[said]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/8.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/8.3.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/8.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/8.4.jpg" rationale="Correct." value="1" choicesay="what"><![CDATA[what]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/8.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/8.5.jpg" rationale="Correct." value="1" choicesay="room"><![CDATA[room]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/8.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/8.6.jpg" rationale="Correct." value="1" choicesay="not"><![CDATA[not]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/8.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/8.7.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/9.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question9.jpg" mp3="audio/9.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[It may be helpful if you ###### phrases such as "I heard you ######" or "This is what I feel ###### meant by." <br><br>The speaker can make ###### or clarifications as needed until he ###### she feels fully understood. The speaker ###### listener then switch roles and the ###### plays out this way, back and ######, until both people have clarified their ###### and have been fully heard and ###### by the other. <br><br>In What Types of Situations Is Active Listening Used? <br><br>While anyone who ###### the techniques can practice them in ###### listening situation, the process is typically ###### in situations where people have difficulty ###### their needs and ideas clearly.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/9.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.1.jpg" rationale="Correct." value="1" choicesay="use"><![CDATA[use]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/9.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.2.jpg" rationale="Correct." value="1" choicesay="say""><![CDATA[say"]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/9.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.3.jpg" rationale="Correct." value="1" choicesay="you"><![CDATA[you]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/9.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.4.jpg" rationale="Correct." value="1" choicesay="corrections"><![CDATA[corrections]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/9.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.5.jpg" rationale="Correct." value="1" choicesay="or"><![CDATA[or]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/9.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.6.jpg" rationale="Correct." value="1" choicesay="and"><![CDATA[and]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/9.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.7.jpg" rationale="Correct." value="1" choicesay="process"><![CDATA[process]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/9.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.8.jpg" rationale="Correct." value="1" choicesay="forth"><![CDATA[forth]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/9.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.9.jpg" rationale="Correct." value="1" choicesay="points"><![CDATA[points]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/9.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.10.jpg" rationale="Correct." value="1" choicesay="understood"><![CDATA[understood]]></answer>
		<answer isaudiomp3="1" picture="images/c11.jpg" mp3="audio/9.11.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.11.jpg" rationale="Correct." value="1" choicesay="learns"><![CDATA[learns]]></answer>
		<answer isaudiomp3="1" picture="images/c12.jpg" mp3="audio/9.12.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.12.jpg" rationale="Correct." value="1" choicesay="any"><![CDATA[any]]></answer>
		<answer isaudiomp3="1" picture="images/c13.jpg" mp3="audio/9.13.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.13.jpg" rationale="Correct." value="1" choicesay="used"><![CDATA[used]]></answer>
		<answer isaudiomp3="1" picture="images/c14.jpg" mp3="audio/9.14.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.14.jpg" rationale="Correct." value="1" choicesay="communicating"><![CDATA[communicating]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/10.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question10.jpg" mp3="audio/10.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[It is common for people who ###### or work in close contact to ###### habits of listening and reacting to ###### other that are based on what ###### expect the other person to say ###### do rather than on what is ###### said or done. Active listening provides ###### way to break through these assumptions ###### allow constructive communication to happen. <br><br>In ###### or family therapy, active listening takes ###### in the presence of a therapist ###### counselor who guides the process. Sometimes ###### tune out what other family members ###### saying because they think they know ###### is coming next.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/10.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.1.jpg" rationale="Correct." value="1" choicesay="live"><![CDATA[live]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/10.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.2.jpg" rationale="Correct." value="1" choicesay="develop"><![CDATA[develop]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/10.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.3.jpg" rationale="Correct." value="1" choicesay="each"><![CDATA[each]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/10.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.4.jpg" rationale="Correct." value="1" choicesay="they"><![CDATA[they]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/10.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.5.jpg" rationale="Correct." value="1" choicesay="or"><![CDATA[or]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/10.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.6.jpg" rationale="Correct." value="1" choicesay="actually"><![CDATA[actually]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/10.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.7.jpg" rationale="Correct." value="1" choicesay="a"><![CDATA[a]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/10.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.8.jpg" rationale="Correct." value="1" choicesay="and"><![CDATA[and]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/10.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.9.jpg" rationale="Correct." value="1" choicesay="couples"><![CDATA[couples]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/10.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.10.jpg" rationale="Correct." value="1" choicesay="place"><![CDATA[place]]></answer>
		<answer isaudiomp3="1" picture="images/c11.jpg" mp3="audio/10.11.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.11.jpg" rationale="Correct." value="1" choicesay="or"><![CDATA[or]]></answer>
		<answer isaudiomp3="1" picture="images/c12.jpg" mp3="audio/10.12.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.12.jpg" rationale="Correct." value="1" choicesay="people"><![CDATA[people]]></answer>
		<answer isaudiomp3="1" picture="images/c13.jpg" mp3="audio/10.13.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.13.jpg" rationale="Correct." value="1" choicesay="are"><![CDATA[are]]></answer>
		<answer isaudiomp3="1" picture="images/c14.jpg" mp3="audio/10.14.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.14.jpg" rationale="Correct." value="1" choicesay="what"><![CDATA[what]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/11.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question11.jpg" mp3="audio/11.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[For example, children who expect their ###### to reprimand them may only hear ######, or parents who expect a certain ###### from teenagers may believe that they ###### it in their child's tone. Active ###### cuts through these expectations by requiring ###### attention while listening and restating the ###### and the listener has shown a ###### understanding of what the speaker has ######.  <br><br>Active listening also plays a role ###### conflict resolution, especially in cases of ######.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/11.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.1.jpg" rationale="Correct." value="1" choicesay="parents"><![CDATA[parents]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/11.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.2.jpg" rationale="Correct." value="1" choicesay="criticism"><![CDATA[criticism]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/11.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.3.jpg" rationale="Correct." value="1" choicesay="attitude"><![CDATA[attitude]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/11.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.4.jpg" rationale="Correct." value="1" choicesay="hear"><![CDATA[hear]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/11.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.5.jpg" rationale="Correct." value="1" choicesay="listening"><![CDATA[listening]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/11.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.6.jpg" rationale="Correct." value="1" choicesay="full"><![CDATA[full]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/11.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.7.jpg" rationale="Correct." value="1" choicesay="message"><![CDATA[message]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/11.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.8.jpg" rationale="Correct." value="1" choicesay="clear"><![CDATA[clear]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/11.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.9.jpg" rationale="Correct." value="1" choicesay="said"><![CDATA[said]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/11.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.10.jpg" rationale="Correct." value="1" choicesay="in"><![CDATA[in]]></answer>
		<answer isaudiomp3="1" picture="images/c11.jpg" mp3="audio/11.11.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.11.jpg" rationale="Correct." value="1" choicesay="divorce"><![CDATA[divorce]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/12.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question12.jpg" mp3="audio/12.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[It is common for people to ###### attorneys to speak on their behalf ###### lawsuits or contract negotiations, but it ###### usually best for the people involved ###### talk to each other directly whenever ######. No matter how well prepared lawyers ######, they are still in a position ###### interpreting their clients' needs second hand. ###### two people who are fully engaged ###### committed to the process speak directly ###### each other using active listening techniques, ###### is less room for misinterpretation. <br><br>Active ###### can also be useful in resolving ###### issues.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/12.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.1.jpg" rationale="Correct." value="1" choicesay="send"><![CDATA[send]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/12.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.2.jpg" rationale="Correct." value="1" choicesay="in"><![CDATA[in]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/12.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.3.jpg" rationale="Correct." value="1" choicesay="is"><![CDATA[is]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/12.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.4.jpg" rationale="Correct." value="1" choicesay="to"><![CDATA[to]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/12.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.5.jpg" rationale="Correct." value="1" choicesay="possible"><![CDATA[possible]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/12.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.6.jpg" rationale="Correct." value="1" choicesay="are"><![CDATA[are]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/12.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.7.jpg" rationale="Correct." value="1" choicesay="of"><![CDATA[of]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/12.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.8.jpg" rationale="Correct." value="1" choicesay="When"><![CDATA[When]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/12.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.9.jpg" rationale="Correct." value="1" choicesay="and"><![CDATA[and]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/12.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.10.jpg" rationale="Correct." value="1" choicesay="to"><![CDATA[to]]></answer>
		<answer isaudiomp3="1" picture="images/c11.jpg" mp3="audio/12.11.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.11.jpg" rationale="Correct." value="1" choicesay="there"><![CDATA[there]]></answer>
		<answer isaudiomp3="1" picture="images/c12.jpg" mp3="audio/12.12.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.12.jpg" rationale="Correct." value="1" choicesay="listening"><![CDATA[listening]]></answer>
		<answer isaudiomp3="1" picture="images/c13.jpg" mp3="audio/12.13.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.13.jpg" rationale="Correct." value="1" choicesay="workplace"><![CDATA[workplace]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/13.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question13.jpg" mp3="audio/13.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Miscommunication or lack of understanding between ###### can lead to resentment and hurt ###### that impair the employees' ability to ###### together effectively. Active listening helps reverse ###### trends and can sometimes even prevent ###### from happening in the first place. ###### facilitated by a supervisor or manager ###### implemented among peers, active listening techniques ###### create greater understanding and empathy among ######, which can make them more likely ###### work cooperatively as a team. <br><br>What Are Some Examples Of Active Listening? <br><br>Imagine ###### a co-worker is unexpectedly rude to ###### or seems insensitive to your needs.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/13.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/13.1.jpg" rationale="Correct." value="1" choicesay="co-workers"><![CDATA[co-workers]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/13.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/13.2.jpg" rationale="Correct." value="1" choicesay="feelings"><![CDATA[feelings]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/13.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/13.3.jpg" rationale="Correct." value="1" choicesay="work"><![CDATA[work]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/13.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/13.4.jpg" rationale="Correct." value="1" choicesay="these"><![CDATA[these]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/13.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/13.5.jpg" rationale="Correct." value="1" choicesay="them"><![CDATA[them]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/13.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/13.6.jpg" rationale="Correct." value="1" choicesay="Whether"><![CDATA[Whether]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/13.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/13.7.jpg" rationale="Correct." value="1" choicesay="or"><![CDATA[or]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/13.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/13.8.jpg" rationale="Correct." value="1" choicesay="can"><![CDATA[can]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/13.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/13.9.jpg" rationale="Correct." value="1" choicesay="co-workers"><![CDATA[co-workers]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/13.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/13.10.jpg" rationale="Correct." value="1" choicesay="to"><![CDATA[to]]></answer>
		<answer isaudiomp3="1" picture="images/c11.jpg" mp3="audio/13.11.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/13.11.jpg" rationale="Correct." value="1" choicesay="that"><![CDATA[that]]></answer>
		<answer isaudiomp3="1" picture="images/c12.jpg" mp3="audio/13.12.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/13.12.jpg" rationale="Correct." value="1" choicesay="you"><![CDATA[you]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/14.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question14.jpg" mp3="audio/14.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[You might be hurt, or you ###### become angry and begin to dislike ###### person. However, through the application of ###### listening, you have an opportunity to ###### clearly how you feel about your ###### behavior, while he or she has ###### chance to explain and maybe even ######. You might learn that your co-worker ###### going through a difficult time at ###### or that he or she was ###### extraordinary pressure on the job and ###### to the insulting behavior. Not only ###### you come to know more about ###### person's situation, but he or she ###### appreciate your willingness to listen.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/14.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/14.1.jpg" rationale="Correct." value="1" choicesay="might"><![CDATA[might]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/14.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/14.2.jpg" rationale="Correct." value="1" choicesay="that"><![CDATA[that]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/14.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/14.3.jpg" rationale="Correct." value="1" choicesay="active"><![CDATA[active]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/14.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/14.4.jpg" rationale="Correct." value="1" choicesay="explain"><![CDATA[explain]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/14.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/14.5.jpg" rationale="Correct." value="1" choicesay="co-worker's"><![CDATA[co-worker's]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/14.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/14.6.jpg" rationale="Correct." value="1" choicesay="a"><![CDATA[a]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/14.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/14.7.jpg" rationale="Correct." value="1" choicesay="apologize"><![CDATA[apologize]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/14.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/14.8.jpg" rationale="Correct." value="1" choicesay="was"><![CDATA[was]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/14.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/14.9.jpg" rationale="Correct." value="1" choicesay="home"><![CDATA[home]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/14.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/14.10.jpg" rationale="Correct." value="1" choicesay="under"><![CDATA[under]]></answer>
		<answer isaudiomp3="1" picture="images/c11.jpg" mp3="audio/14.11.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/14.11.jpg" rationale="Correct." value="1" choicesay="oblivious"><![CDATA[oblivious]]></answer>
		<answer isaudiomp3="1" picture="images/c12.jpg" mp3="audio/14.12.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/14.12.jpg" rationale="Correct." value="1" choicesay="do"><![CDATA[do]]></answer>
		<answer isaudiomp3="1" picture="images/c13.jpg" mp3="audio/14.13.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/14.13.jpg" rationale="Correct." value="1" choicesay="that"><![CDATA[that]]></answer>
		<answer isaudiomp3="1" picture="images/c14.jpg" mp3="audio/14.14.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/14.14.jpg" rationale="Correct." value="1" choicesay="might"><![CDATA[might]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/15.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question15.jpg" mp3="audio/15.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[In this way, a situation that ###### the potential to be a major ###### can be channeled into mutual understanding. <br><br>###### people do not communicate with those ###### are close to because they fear ###### other person's reaction. Rather than saying, ###### example, "It really hurts my feelings ###### you come home late without calling ######" a partner might say nothing at ###### in order to avoid conflict, but ###### hurt feelings remain and can lead ###### resentment. If the partners actively listen ###### each other, however, they can fully ###### how they feel, and this can ###### avoid any hurt feelings.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/15.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/15.1.jpg" rationale="Correct." value="1" choicesay="had"><![CDATA[had]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/15.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/15.2.jpg" rationale="Correct." value="1" choicesay="problem"><![CDATA[problem]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/15.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/15.3.jpg" rationale="Correct." value="1" choicesay="Sometimes"><![CDATA[Sometimes]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/15.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/15.4.jpg" rationale="Correct." value="1" choicesay="they"><![CDATA[they]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/15.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/15.5.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/15.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/15.6.jpg" rationale="Correct." value="1" choicesay="for"><![CDATA[for]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/15.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/15.7.jpg" rationale="Correct." value="1" choicesay="when"><![CDATA[when]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/15.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/15.8.jpg" rationale="Correct." value="1" choicesay="ahead""><![CDATA[ahead"]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/15.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/15.9.jpg" rationale="Correct." value="1" choicesay="all"><![CDATA[all]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/15.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/15.10.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
		<answer isaudiomp3="1" picture="images/c11.jpg" mp3="audio/15.11.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/15.11.jpg" rationale="Correct." value="1" choicesay="to"><![CDATA[to]]></answer>
		<answer isaudiomp3="1" picture="images/c12.jpg" mp3="audio/15.12.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/15.12.jpg" rationale="Correct." value="1" choicesay="to"><![CDATA[to]]></answer>
		<answer isaudiomp3="1" picture="images/c13.jpg" mp3="audio/15.13.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/15.13.jpg" rationale="Correct." value="1" choicesay="explain"><![CDATA[explain]]></answer>
		<answer isaudiomp3="1" picture="images/c14.jpg" mp3="audio/15.14.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/15.14.jpg" rationale="Correct." value="1" choicesay="help"><![CDATA[help]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/16.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question16.jpg" mp3="audio/16.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[A difference in power between groups, ###### as between students and teachers, can ###### communication. Those with less power may ###### that they have no influence over ###### decisions of the person in charge. ###### instance, a group of students who ###### studied for a test find that ###### covers topics that were not included ###### the required studying material. Afterward, they ###### upset because they believe that the ###### was unfairly difficult.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/16.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/16.1.jpg" rationale="Correct." value="1" choicesay="such"><![CDATA[such]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/16.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/16.2.jpg" rationale="Correct." value="1" choicesay="impede"><![CDATA[impede]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/16.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/16.3.jpg" rationale="Correct." value="1" choicesay="feel"><![CDATA[feel]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/16.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/16.4.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/16.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/16.5.jpg" rationale="Correct." value="1" choicesay="For"><![CDATA[For]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/16.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/16.6.jpg" rationale="Correct." value="1" choicesay="have"><![CDATA[have]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/16.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/16.7.jpg" rationale="Correct." value="1" choicesay="it"><![CDATA[it]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/16.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/16.8.jpg" rationale="Correct." value="1" choicesay="in"><![CDATA[in]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/16.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/16.9.jpg" rationale="Correct." value="1" choicesay="feel"><![CDATA[feel]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/16.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/16.10.jpg" rationale="Correct." value="1" choicesay="test"><![CDATA[test]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/17.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question17.jpg" mp3="audio/17.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[They will probably complain among themselves, ###### the teacher might never find out ###### they really think. However, if the ###### were willing to use active listening ######, the students could air their grievances, ###### the teacher could explain the decisions ###### the construction of the test. If ###### students were fairly heard, the teacher ###### consider amending the test questions in ###### future, or perhaps the students might ###### a better understanding of the teacher's ###### philosophy and could prepare for exams ###### effectively in the future. <br><br>What Are The Benefits Of Active Listening? <br><br>Active listening ###### relationships and promotes goodwill by allowing ###### to demonstrate their ability to speak ###### listen purposefully and attentively.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/17.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/17.1.jpg" rationale="Correct." value="1" choicesay="but"><![CDATA[but]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/17.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/17.2.jpg" rationale="Correct." value="1" choicesay="what"><![CDATA[what]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/17.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/17.3.jpg" rationale="Correct." value="1" choicesay="teacher"><![CDATA[teacher]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/17.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/17.4.jpg" rationale="Correct." value="1" choicesay="techniques"><![CDATA[techniques]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/17.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/17.5.jpg" rationale="Correct." value="1" choicesay="and"><![CDATA[and]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/17.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/17.6.jpg" rationale="Correct." value="1" choicesay="behind"><![CDATA[behind]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/17.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/17.7.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/17.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/17.8.jpg" rationale="Correct." value="1" choicesay="may"><![CDATA[may]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/17.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/17.9.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/17.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/17.10.jpg" rationale="Correct." value="1" choicesay="gain"><![CDATA[gain]]></answer>
		<answer isaudiomp3="1" picture="images/c11.jpg" mp3="audio/17.11.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/17.11.jpg" rationale="Correct." value="1" choicesay="testing"><![CDATA[testing]]></answer>
		<answer isaudiomp3="1" picture="images/c12.jpg" mp3="audio/17.12.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/17.12.jpg" rationale="Correct." value="1" choicesay="more"><![CDATA[more]]></answer>
		<answer isaudiomp3="1" picture="images/c13.jpg" mp3="audio/17.13.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/17.13.jpg" rationale="Correct." value="1" choicesay="improves"><![CDATA[improves]]></answer>
		<answer isaudiomp3="1" picture="images/c14.jpg" mp3="audio/17.14.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/17.14.jpg" rationale="Correct." value="1" choicesay="people"><![CDATA[people]]></answer>
		<answer isaudiomp3="1" picture="images/c15.jpg" mp3="audio/17.15.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/17.15.jpg" rationale="Correct." value="1" choicesay="and"><![CDATA[and]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/18.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question18.jpg" mp3="audio/18.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[If someone does not listen to ###### or undervalues what you have to ######, you may feel slighted. But the ###### may be true when someone takes ###### time to listen and understand you. ###### closest friends are almost always the ###### you can talk openly with and ###### listen carefully to what you have ###### say. Those qualities help create the ###### of friendship.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/18.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/18.1.jpg" rationale="Correct." value="1" choicesay="you"><![CDATA[you]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/18.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/18.2.jpg" rationale="Correct." value="1" choicesay="say"><![CDATA[say]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/18.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/18.3.jpg" rationale="Correct." value="1" choicesay="opposite"><![CDATA[opposite]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/18.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/18.4.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/18.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/18.5.jpg" rationale="Correct." value="1" choicesay="Your"><![CDATA[Your]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/18.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/18.6.jpg" rationale="Correct." value="1" choicesay="people"><![CDATA[people]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/18.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/18.7.jpg" rationale="Correct." value="1" choicesay="who"><![CDATA[who]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/18.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/18.8.jpg" rationale="Correct." value="1" choicesay="to"><![CDATA[to]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/18.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/18.9.jpg" rationale="Correct." value="1" choicesay="bonds"><![CDATA[bonds]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/19.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question19.jpg" mp3="audio/19.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[The practice of active listening, even ###### people who are not friends, can ###### a professional connection that may make ###### more willing to cooperate with one ######. <br><br>Active listening also helps you express ###### empathy toward others, since it requires ###### aside your own needs for the ###### of understanding someone else's. Because it ###### withholding judgment, active listening provides a ###### environment for people to express themselves. ###### people speak candidly about their concerns, ###### can make them feel vulnerable, especially ###### they admit a mistake or a ######. However, listening actively requires that you ###### not judge or evaluate what the ###### says, only that you focus on ###### understanding it. The intimacy created by ###### sharing of ideas and feelings can ###### relationships, whether at home, school, or ######.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/19.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/19.1.jpg" rationale="Correct." value="1" choicesay="among"><![CDATA[among]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/19.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/19.2.jpg" rationale="Correct." value="1" choicesay="establish"><![CDATA[establish]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/19.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/19.3.jpg" rationale="Correct." value="1" choicesay="them"><![CDATA[them]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/19.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/19.4.jpg" rationale="Correct." value="1" choicesay="another"><![CDATA[another]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/19.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/19.5.jpg" rationale="Correct." value="1" choicesay="greater"><![CDATA[greater]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/19.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/19.6.jpg" rationale="Correct." value="1" choicesay="setting"><![CDATA[setting]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/19.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/19.7.jpg" rationale="Correct." value="1" choicesay="purpose"><![CDATA[purpose]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/19.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/19.8.jpg" rationale="Correct." value="1" choicesay="involves"><![CDATA[involves]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/19.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/19.9.jpg" rationale="Correct." value="1" choicesay="safe"><![CDATA[safe]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/19.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/19.10.jpg" rationale="Correct." value="1" choicesay="When"><![CDATA[When]]></answer>
		<answer isaudiomp3="1" picture="images/c11.jpg" mp3="audio/19.11.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/19.11.jpg" rationale="Correct." value="1" choicesay="it"><![CDATA[it]]></answer>
		<answer isaudiomp3="1" picture="images/c12.jpg" mp3="audio/19.12.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/19.12.jpg" rationale="Correct." value="1" choicesay="if"><![CDATA[if]]></answer>
		<answer isaudiomp3="1" picture="images/c13.jpg" mp3="audio/19.13.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/19.13.jpg" rationale="Correct." value="1" choicesay="weakness"><![CDATA[weakness]]></answer>
		<answer isaudiomp3="1" picture="images/c14.jpg" mp3="audio/19.14.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/19.14.jpg" rationale="Correct." value="1" choicesay="do"><![CDATA[do]]></answer>
		<answer isaudiomp3="1" picture="images/c15.jpg" mp3="audio/19.15.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/19.15.jpg" rationale="Correct." value="1" choicesay="speaker"><![CDATA[speaker]]></answer>
		<answer isaudiomp3="1" picture="images/c16.jpg" mp3="audio/19.16.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/19.16.jpg" rationale="Correct." value="1" choicesay="clearly"><![CDATA[clearly]]></answer>
		<answer isaudiomp3="1" picture="images/c17.jpg" mp3="audio/19.17.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/19.17.jpg" rationale="Correct." value="1" choicesay="open"><![CDATA[open]]></answer>
		<answer isaudiomp3="1" picture="images/c18.jpg" mp3="audio/19.18.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/19.18.jpg" rationale="Correct." value="1" choicesay="improve"><![CDATA[improve]]></answer>
		<answer isaudiomp3="1" picture="images/c19.jpg" mp3="audio/19.19.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/19.19.jpg" rationale="Correct." value="1" choicesay="work"><![CDATA[work]]></answer>
	</question>
</catalog>