<?xml version="1.0" encoding="utf-8"?>
<catalog>
	<question>
		<phrase isaudiomp3="1" mp3="audio/1.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question1.jpg" mp3="audio/1.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[ <br><br>Active listening is a communication technique ###### seeks to increase understanding between a ###### and a listener. Its goal is ###### establish the clear communication of ideas ###### feelings and to eliminate misunderstandings. Rather ###### listening passively or distractedly, an active ###### pays close attention to what another ###### is saying without interrupting.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/1.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.1.jpg" rationale="Correct." value="1" choicesay="that"><![CDATA[that]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/1.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.2.jpg" rationale="Correct." value="1" choicesay="speaker"><![CDATA[speaker]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/1.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.3.jpg" rationale="Correct." value="1" choicesay="to"><![CDATA[to]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/1.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.4.jpg" rationale="Correct." value="1" choicesay="and"><![CDATA[and]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/1.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.5.jpg" rationale="Correct." value="1" choicesay="than"><![CDATA[than]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/1.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.6.jpg" rationale="Correct." value="1" choicesay="listener"><![CDATA[listener]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/1.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.7.jpg" rationale="Correct." value="1" choicesay="person"><![CDATA[person]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/2.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question2.jpg" mp3="audio/2.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[He or she then verbally summarizes ###### key points of the speaker's message ###### ensure they both agree on what ###### said. Once the speaker has succeeded ###### getting his or her point across, ###### roles reverse and the speaker becomes ###### listener. <br><br>Active listening demonstrates respect and ###### for the person speaking, which helps ###### trust between speaker and listener. An ###### listener focuses solely on understanding the ###### ideas and feelings without reacting or ###### judgment.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/2.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.1.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/2.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.2.jpg" rationale="Correct." value="1" choicesay="to"><![CDATA[to]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/2.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.3.jpg" rationale="Correct." value="1" choicesay="was"><![CDATA[was]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/2.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.4.jpg" rationale="Correct." value="1" choicesay="in"><![CDATA[in]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/2.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.5.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/2.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.6.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/2.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.7.jpg" rationale="Correct." value="1" choicesay="consideration"><![CDATA[consideration]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/2.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.8.jpg" rationale="Correct." value="1" choicesay="establish"><![CDATA[establish]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/2.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.9.jpg" rationale="Correct." value="1" choicesay="active"><![CDATA[active]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/2.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.10.jpg" rationale="Correct." value="1" choicesay="speaker's"><![CDATA[speaker's]]></answer>
		<answer isaudiomp3="1" picture="images/c11.jpg" mp3="audio/2.11.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.11.jpg" rationale="Correct." value="1" choicesay="passing"><![CDATA[passing]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/3.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question3.jpg" mp3="audio/3.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[The listener need not agree with ###### other person's point of view but ###### indicate full comprehension of the intended ######. Active listening asks that you set ###### your need to respond or assert ###### own ideas in favor of clearly ###### what another person is saying. <br><br>How Does Active Listening Work? <br><br>Active ###### can be conducted formally, with a ###### or therapist helping to guide the ###### through the various stages. Or, it ###### be done informally by following the ###### steps for good active listening.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/3.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.1.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/3.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.2.jpg" rationale="Correct." value="1" choicesay="should"><![CDATA[should]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/3.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.3.jpg" rationale="Correct." value="1" choicesay="message"><![CDATA[message]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/3.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.4.jpg" rationale="Correct." value="1" choicesay="aside"><![CDATA[aside]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/3.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.5.jpg" rationale="Correct." value="1" choicesay="your"><![CDATA[your]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/3.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.6.jpg" rationale="Correct." value="1" choicesay="understanding"><![CDATA[understanding]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/3.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.7.jpg" rationale="Correct." value="1" choicesay="listening"><![CDATA[listening]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/3.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.8.jpg" rationale="Correct." value="1" choicesay="mediator"><![CDATA[mediator]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/3.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.9.jpg" rationale="Correct." value="1" choicesay="participants"><![CDATA[participants]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/3.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.10.jpg" rationale="Correct." value="1" choicesay="can"><![CDATA[can]]></answer>
		<answer isaudiomp3="1" picture="images/c11.jpg" mp3="audio/3.11.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.11.jpg" rationale="Correct." value="1" choicesay="appropriate"><![CDATA[appropriate]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/4.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question4.jpg" mp3="audio/4.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[The goal is to eliminate the ###### obstacles to understanding, such as anger ###### distracted half-listening. <br><br>Active listening works best ###### the two parties sit facing each ###### and make eye contact. The parties ###### in turns, with one person speaking ###### while the other listens intently without ###### to what is being said. The ###### should stick to a single subject ###### order to keep the discussion focused.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/4.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.1.jpg" rationale="Correct." value="1" choicesay="usual"><![CDATA[usual]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/4.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.2.jpg" rationale="Correct." value="1" choicesay="or"><![CDATA[or]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/4.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.3.jpg" rationale="Correct." value="1" choicesay="when"><![CDATA[when]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/4.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.4.jpg" rationale="Correct." value="1" choicesay="other"><![CDATA[other]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/4.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.5.jpg" rationale="Correct." value="1" choicesay="speak"><![CDATA[speak]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/4.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.6.jpg" rationale="Correct." value="1" choicesay="first"><![CDATA[first]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/4.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.7.jpg" rationale="Correct." value="1" choicesay="responding"><![CDATA[responding]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/4.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.8.jpg" rationale="Correct." value="1" choicesay="speaker"><![CDATA[speaker]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/4.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.9.jpg" rationale="Correct." value="1" choicesay="in"><![CDATA[in]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/5.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question5.jpg" mp3="audio/5.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[The goal is for the listener ###### give full, undivided attention to the ######. If you are the listener, you ###### avoid thinking about what to say ###### or how to respond or whether ###### the speaker is saying is even ######. Instead, focus on understanding what is ###### said, and try as much as ###### to see things from the speaker's ###### of view. ]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/5.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.1.jpg" rationale="Correct." value="1" choicesay="to"><![CDATA[to]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/5.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.2.jpg" rationale="Correct." value="1" choicesay="speaker"><![CDATA[speaker]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/5.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.3.jpg" rationale="Correct." value="1" choicesay="should"><![CDATA[should]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/5.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.4.jpg" rationale="Correct." value="1" choicesay="next"><![CDATA[next]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/5.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.5.jpg" rationale="Correct." value="1" choicesay="what"><![CDATA[what]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/5.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.6.jpg" rationale="Correct." value="1" choicesay="correct"><![CDATA[correct]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/5.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.7.jpg" rationale="Correct." value="1" choicesay="being"><![CDATA[being]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/5.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.8.jpg" rationale="Correct." value="1" choicesay="possible"><![CDATA[possible]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/5.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.9.jpg" rationale="Correct." value="1" choicesay="point"><![CDATA[point]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/6.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question6.jpg" mp3="audio/6.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Once the speaker finishes talking, you ###### summarize what he or she just ######. Summarizing serves two functions. It lets ###### speaker know how well you understood ###### they said, and it also allows ###### to clarify anything that the summary ###### not accurately reflect. <br><br>The speaker can ###### corrections or clarifications as needed until ###### or she feels fully understood.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/6.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.1.jpg" rationale="Correct." value="1" choicesay="should"><![CDATA[should]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/6.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.2.jpg" rationale="Correct." value="1" choicesay="said"><![CDATA[said]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/6.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.3.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/6.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.4.jpg" rationale="Correct." value="1" choicesay="what"><![CDATA[what]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/6.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.5.jpg" rationale="Correct." value="1" choicesay="them"><![CDATA[them]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/6.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.6.jpg" rationale="Correct." value="1" choicesay="does"><![CDATA[does]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/6.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.7.jpg" rationale="Correct." value="1" choicesay="make"><![CDATA[make]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/6.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.8.jpg" rationale="Correct." value="1" choicesay="he"><![CDATA[he]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/7.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question7.jpg" mp3="audio/7.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Speaker and listener then switch roles, ###### from there the process continues back ###### forth until both people have been ###### heard and understood each other. <br><br>In What Types Of Situations Is Active Listening Used? <br><br>People ###### live or work in close contact ###### develop habits of listening and reacting ###### each other based on what they ###### the other person to say rather ###### on what is actually said. Active ###### can provide a way to break ###### such assumptions. <br><br>In couples or family ######, active listening takes place in the ###### of a therapist or counselor who ###### the process.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/7.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.1.jpg" rationale="Correct." value="1" choicesay="and"><![CDATA[and]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/7.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.2.jpg" rationale="Correct." value="1" choicesay="and"><![CDATA[and]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/7.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.3.jpg" rationale="Correct." value="1" choicesay="fully"><![CDATA[fully]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/7.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.4.jpg" rationale="Correct." value="1" choicesay="who"><![CDATA[who]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/7.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.5.jpg" rationale="Correct." value="1" choicesay="often"><![CDATA[often]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/7.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.6.jpg" rationale="Correct." value="1" choicesay="to"><![CDATA[to]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/7.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.7.jpg" rationale="Correct." value="1" choicesay="expect"><![CDATA[expect]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/7.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.8.jpg" rationale="Correct." value="1" choicesay="than"><![CDATA[than]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/7.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.9.jpg" rationale="Correct." value="1" choicesay="listening"><![CDATA[listening]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/7.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.10.jpg" rationale="Correct." value="1" choicesay="through"><![CDATA[through]]></answer>
		<answer isaudiomp3="1" picture="images/c11.jpg" mp3="audio/7.11.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.11.jpg" rationale="Correct." value="1" choicesay="therapy"><![CDATA[therapy]]></answer>
		<answer isaudiomp3="1" picture="images/c12.jpg" mp3="audio/7.12.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.12.jpg" rationale="Correct." value="1" choicesay="presence"><![CDATA[presence]]></answer>
		<answer isaudiomp3="1" picture="images/c13.jpg" mp3="audio/7.13.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.13.jpg" rationale="Correct." value="1" choicesay="guides"><![CDATA[guides]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/8.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question8.jpg" mp3="audio/8.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Sometimes people tune out what other ###### members are saying because they think ###### know what is coming next. For ######, children who expect their parents to ###### them may only hear criticism, or ###### who expect a certain attitude from ###### may believe they hear it in ###### child's tone. Active listening cuts through ###### built-in expectations. ]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/8.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/8.1.jpg" rationale="Correct." value="1" choicesay="family"><![CDATA[family]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/8.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/8.2.jpg" rationale="Correct." value="1" choicesay="they"><![CDATA[they]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/8.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/8.3.jpg" rationale="Correct." value="1" choicesay="example"><![CDATA[example]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/8.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/8.4.jpg" rationale="Correct." value="1" choicesay="reprimand"><![CDATA[reprimand]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/8.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/8.5.jpg" rationale="Correct." value="1" choicesay="parents"><![CDATA[parents]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/8.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/8.6.jpg" rationale="Correct." value="1" choicesay="teenagers"><![CDATA[teenagers]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/8.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/8.7.jpg" rationale="Correct." value="1" choicesay="their"><![CDATA[their]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/8.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/8.8.jpg" rationale="Correct." value="1" choicesay="such"><![CDATA[such]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/9.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question9.jpg" mp3="audio/9.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Active listening can also be useful ###### resolving workplace issues. Miscommunication or lack ###### understanding between co-workers can lead to ###### and hurt feelings. Active listening can ###### such issues and create greater understanding ###### co-workers, which in turn can make ###### function better as a team. <br><br>What Are Some Examples Of Active Listening? <br><br>Imagine ###### a co-worker is unexpectedly rude to ###### or seems insensitive to your needs.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/9.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.1.jpg" rationale="Correct." value="1" choicesay="in"><![CDATA[in]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/9.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.2.jpg" rationale="Correct." value="1" choicesay="of"><![CDATA[of]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/9.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.3.jpg" rationale="Correct." value="1" choicesay="resentment"><![CDATA[resentment]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/9.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.4.jpg" rationale="Correct." value="1" choicesay="resolve"><![CDATA[resolve]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/9.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.5.jpg" rationale="Correct." value="1" choicesay="among"><![CDATA[among]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/9.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.6.jpg" rationale="Correct." value="1" choicesay="them"><![CDATA[them]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/9.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.7.jpg" rationale="Correct." value="1" choicesay="that"><![CDATA[that]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/9.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.8.jpg" rationale="Correct." value="1" choicesay="you"><![CDATA[you]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/10.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question10.jpg" mp3="audio/10.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[You might be hurt, or you ###### become angry and begin to dislike ###### person. Active listening can help resolve ###### problems by providing an opportunity to ###### clearly how you feel about your ###### behavior, while he or she is ###### a chance to explain and maybe ###### apologize. You might learn that your ###### was going through a difficult time ###### home or that he or she ###### under extraordinary pressure on the job, ###### was unaware how insulting his or ###### behavior was. Not only do you ###### more about that person's situation, you ###### gain their appreciation for your willingness ###### listen.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/10.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.1.jpg" rationale="Correct." value="1" choicesay="might"><![CDATA[might]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/10.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.2.jpg" rationale="Correct." value="1" choicesay="that"><![CDATA[that]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/10.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.3.jpg" rationale="Correct." value="1" choicesay="such"><![CDATA[such]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/10.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.4.jpg" rationale="Correct." value="1" choicesay="explain"><![CDATA[explain]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/10.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.5.jpg" rationale="Correct." value="1" choicesay="co-worker's"><![CDATA[co-worker's]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/10.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.6.jpg" rationale="Correct." value="1" choicesay="given"><![CDATA[given]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/10.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.7.jpg" rationale="Correct." value="1" choicesay="even"><![CDATA[even]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/10.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.8.jpg" rationale="Correct." value="1" choicesay="co-worker"><![CDATA[co-worker]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/10.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.9.jpg" rationale="Correct." value="1" choicesay="at"><![CDATA[at]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/10.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.10.jpg" rationale="Correct." value="1" choicesay="was"><![CDATA[was]]></answer>
		<answer isaudiomp3="1" picture="images/c11.jpg" mp3="audio/10.11.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.11.jpg" rationale="Correct." value="1" choicesay="and"><![CDATA[and]]></answer>
		<answer isaudiomp3="1" picture="images/c12.jpg" mp3="audio/10.12.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.12.jpg" rationale="Correct." value="1" choicesay="her"><![CDATA[her]]></answer>
		<answer isaudiomp3="1" picture="images/c13.jpg" mp3="audio/10.13.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.13.jpg" rationale="Correct." value="1" choicesay="learn"><![CDATA[learn]]></answer>
		<answer isaudiomp3="1" picture="images/c14.jpg" mp3="audio/10.14.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.14.jpg" rationale="Correct." value="1" choicesay="also"><![CDATA[also]]></answer>
		<answer isaudiomp3="1" picture="images/c15.jpg" mp3="audio/10.15.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.15.jpg" rationale="Correct." value="1" choicesay="to"><![CDATA[to]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/11.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question11.jpg" mp3="audio/11.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[In this way, a situation that ###### the potential to be a major ###### can be channeled into mutual understanding. <br><br>###### people do not communicate with those ###### are close to because they fear ###### other person's reaction. Rather than saying, ###### example, "It really hurts my feelings ###### you come home late without calling ######" a partner might say nothing at ###### in order to avoid conflict, but ###### hurt feelings remain and can lead ###### resentment. If the partners actively listen ###### each other, however, they can fully ###### how they feel, and this can ###### avoid any hurt feelings.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/11.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.1.jpg" rationale="Correct." value="1" choicesay="had"><![CDATA[had]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/11.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.2.jpg" rationale="Correct." value="1" choicesay="problem"><![CDATA[problem]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/11.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.3.jpg" rationale="Correct." value="1" choicesay="Sometimes"><![CDATA[Sometimes]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/11.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.4.jpg" rationale="Correct." value="1" choicesay="they"><![CDATA[they]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/11.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.5.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/11.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.6.jpg" rationale="Correct." value="1" choicesay="for"><![CDATA[for]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/11.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.7.jpg" rationale="Correct." value="1" choicesay="when"><![CDATA[when]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/11.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.8.jpg" rationale="Correct." value="1" choicesay="ahead""><![CDATA[ahead"]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/11.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.9.jpg" rationale="Correct." value="1" choicesay="all"><![CDATA[all]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/11.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.10.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
		<answer isaudiomp3="1" picture="images/c11.jpg" mp3="audio/11.11.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.11.jpg" rationale="Correct." value="1" choicesay="to"><![CDATA[to]]></answer>
		<answer isaudiomp3="1" picture="images/c12.jpg" mp3="audio/11.12.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.12.jpg" rationale="Correct." value="1" choicesay="to"><![CDATA[to]]></answer>
		<answer isaudiomp3="1" picture="images/c13.jpg" mp3="audio/11.13.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.13.jpg" rationale="Correct." value="1" choicesay="explain"><![CDATA[explain]]></answer>
		<answer isaudiomp3="1" picture="images/c14.jpg" mp3="audio/11.14.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.14.jpg" rationale="Correct." value="1" choicesay="help"><![CDATA[help]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/12.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question12.jpg" mp3="audio/12.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[<br><br>What Are the Benefits Of Active Listening? Active listening improves relationships and promotes ######. If someone does not listen to ###### or undervalues what you have to ######, you may feel slighted. However, the ###### may be true when someone takes ###### time to listen and understand you. <br><br>###### it involves withholding judgment, active listening ###### a safe environment for people to ###### themselves. The open sharing of ideas ###### feelings can improve relationships, whether at ######, school or work.]]></question>
		<saythis><![CDATA[]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/12.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.1.jpg" rationale="Correct." value="1" choicesay="goodwill"><![CDATA[goodwill]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/12.2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.2.jpg" rationale="Correct." value="1" choicesay="you"><![CDATA[you]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/12.3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.3.jpg" rationale="Correct." value="1" choicesay="say"><![CDATA[say]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/12.4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.4.jpg" rationale="Correct." value="1" choicesay="opposite"><![CDATA[opposite]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/12.5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.5.jpg" rationale="Correct." value="1" choicesay="the"><![CDATA[the]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/12.6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.6.jpg" rationale="Correct." value="1" choicesay="Because"><![CDATA[Because]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/12.7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.7.jpg" rationale="Correct." value="1" choicesay="provides"><![CDATA[provides]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/12.8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.8.jpg" rationale="Correct." value="1" choicesay="express"><![CDATA[express]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/12.9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.9.jpg" rationale="Correct." value="1" choicesay="and"><![CDATA[and]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/12.10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/12.10.jpg" rationale="Correct." value="1" choicesay="home"><![CDATA[home]]></answer>
	</question>
</catalog>