<?xml version="1.0" encoding="utf-8"?>
<catalog>
<media id="1">
	<passage mp3="AUDIO_REPOS/90005.mp3" title="">
		<![CDATA[
			<div id="passage"></div>
		]]>
	</passage>
	<distractors>
		<distractor><![CDATA[efficient]]></distractor>
		<distractor><![CDATA[order]]></distractor>
		<distractor><![CDATA[compiled]]></distractor>
		<distractor><![CDATA[charges]]></distractor>
		<distractor><![CDATA[customer]]></distractor>
		<distractor><![CDATA[estimated]]></distractor>
		<distractor><![CDATA[terms]]></distractor>
		<distractor><![CDATA[imposed]]></distractor>
		<distractor><![CDATA[discount]]></distractor>
		<distractor><![CDATA[mistake]]></distractor>
		<distractor><![CDATA[rectified]]></distractor>
		<distractor><![CDATA[promptly]]></distractor>
		<distractor><![CDATA[Mail-order companies need to have an efficient process for invoicing and billing customers.]]></distractor>
		<distractor><![CDATA[When a customer places an order a list of items must be compiled and an invoice generated.]]></distractor>
		<distractor><![CDATA[The invoice will list the items purchased, along with the cost of each item, and the quantity desired.]]></distractor>
		<distractor><![CDATA[ charges that will be incurred in shipping the items to the customer are also added to the invoice.]]></distractor>
		<distractor><![CDATA[Sometimes shipping charges are simply estimated based on the weight or value of the items ordered.]]></distractor>
		<distractor><![CDATA[The invoice also shows the terms of payment.]]></distractor>
		<distractor><![CDATA[Payment is usually due within 30 days.]]></distractor>
		<distractor><![CDATA[Extra charges are often imposed on overdue accounts.]]></distractor>
		<distractor><![CDATA[Many companies also offer a small discount if invoices are paid promptly.]]></distractor>
		<distractor><![CDATA[Sometimes items get damaged or lost in transit, or customers discover that the wrong items have been shipped by mistake.]]></distractor>
		<distractor><![CDATA[They will usually call the company to have the problem rectified.]]></distractor>
		<distractor><![CDATA[Such complaints should be dealt with promptly.]]></distractor>
		<distractor><![CDATA[If an item is missing, a replacement will be sent, usually at no additional charge to the customer.]]></distractor>
	</distractors>
	<video mode="embed"><![CDATA[]]></video>
	<answerbank words_per_row="5">
</answerbank>
</media>
</catalog>