{"speech_score":{"1":"1","2":"1","3":"1","4":"1","5":"1","6":"1","7":"1","8":"1","9":"1","10":"1","11":"1","12":"1","13":"1"},"media_score":[["1.1_1",["rc2-5cfa-dc83-e385-44fe-ca491658906388945#1.1#100503190#0#0##","29.93","49.55","0","","25","Mail-order companies need to have an efficient process for invoicing and billing customers.","false",[["0.12","90",["U=>O"],"to"],["58.03200000000001","90",["Z=>S"],"companies"],["0.12","0",["AE=>A","V=>B"],"have"],["56.096000000000004","90",["AE=>A"],"an"]]]],["2.1_1",["rc2-e5f9-276d-cad4-be0a-f4631658906403778#2.1#100503190#0#0##","63.52","64.41","0","","25","When a customer places an order a list of items must be compiled and an invoice generated.","false",[["0.12","90",["S=>SH"],"places"],["78.936","90",["IH=>I","V=>B"],"invoice"]]]],["3.1_1",["rc2-9114-49fb-22b1-f074-c5ae1658906417773#3.1#100503190#0#0##","47.89","60.04","0","","25","The invoice will list the items purchased, along with the cost of each item, and the quantity desired.","false",[["10.818000000000001","0",["IH=>I","V=>B"],"invoice"],["0.8580000000000001","90",["DH=>D"],"The"],["56.752","90",["IH=>I"],"list"],["78.768","90",["V=>B"],"of"],["65.84","90",["I=>IH","CH=>SH"],"each"],["3.5220000000000002","90",["A+I=>IH"],"item"],["73.016","90",["IH=>I","ER=>I R"],"desired"]]]],["4.1_1",["rc2-eec1-f4a2-d3c3-023b-05c01658906429778#4.1#100503190#0#0##","54.39","71.05","0","","25","charges that will be incurred in shipping the items to the customer are also added to the invoice.","false",[["78.952","90",["IH=>I"],"in"],["76.57600000000001","90",["IH=>I","IH=>I"],"shipping"],["76.128","85.16",["DH=>D"],"that"],["62.824000000000005","68.53",["AE=>A"],"added"],["78.08","90",["I=>IH"],"be"],["71.64","90",["IH=>I","AO+I=>U I"],"invoice"]]]],["5.1_1",["rc2-ab3f-939b-a501-1a73-9af11658906442549#5.1#100503190#0#0##","49.66","45.02","0","","25","Sometimes shipping charges are simply estimated based on the weight or value of the items ordered.","false",[["0.126","0",["V=>B","U=>O"],"value"],["61.648","90",["IH=>I","IH=>I"],"shipping"],["0.40800000000000003","90",["EH=>I"],"estimated"],["79.23200000000001","90",["DH=>D"],"the"],["12.66","11.1",["E+I=>A"],"weight"]]]],["6.1_1",["rc2-b3c9-633f-c329-798a-da221658906451377#6.1#100503190#0#0##","53.72","36.59","0","","25","The invoice also shows the estimated of payment.","false",[["0.12","0",["IH=>I","V=>B"],"invoice"],["78.57600000000001","90",["V=>B"],"of"]]]],["7.1_1",["rc2-198a-342c-79cb-db08-d9271658906459519#7.1#100503190#0#0##","62.71","68.19","0","","25","Payment is usually due within 30 days.","false",[["55.688","90",["DH=>D"],"within"]]]],["8.1_1",["rc2-ef65-76dc-864b-0a9d-33881658906469020#8.1#100503190#0#0##","62.85","73.12","0","","25","Extra charges are often imposed on overdue accounts.","false",[["0.246","0",["AO=>U"],"often"]]]],["9.1_1",["rc2-5921-a42d-8b8f-74b8-1f981658906480053#9.1#100503190#0#0##","71.82","83.27","0","","25","Many companies also offer a small discount if invoices are paid promptly.","false",[["76.76","90",["IH=>I"],"discount"],["1.02","0",["IH=>I","F=>P"],"if"],["78.24000000000001","90",["V=>B"],"invoices"]]]],["10.1_1",["rc2-733e-2ad2-6362-0492-3bc41658906494212#10.1#100503190#0#0##","59.72","61.02","0","","25","Sometimes items get damaged or lost in transit, or customers discover that the wrong items have been shipped by mistake.","false",[["75.552","74.44",["IH=>I","S=>SH","E+I=>A"],"mistake"],["78.864","90",["IH=>I"],"in"],["78.552","90",["AE=>A","IH=>I"],"transit"],["78.04","90",["IH=>I","AH=>O","V=>B"],"discover"],["48.432","50.54",["AO=>U"],"wrong"],["78.18400000000001","87.73",["DH=>D"],"that"],["0.12","90",["AE=>A","V=>B"],"have"]]]],["11.1_1",["rc2-5084-2a52-690e-cc6e-64371658906512669#11.1#100503190#0#0##","37.93","29.64","0","","25","They will usually call the company to have the problem rectified.","false",[["0.06","90",["AO=>U"],"call"],["15.126","5.21",["DH=>D","E+I=>A"],"They"],["15.450000000000001","90",["AH=>O"],"company"]]]],["12.1_1",["rc2-9fb1-af48-33e5-523d-acf71658906522591#12.1#100503190#0#0##","77.41","47.34","0","","25","Such complaints should be dealt with promptly.","false",[["1.854","90",["S=>SH"],"complaints"],["7.704000000000001","90",["IH=>I","DH=>D"],"with"]]]],["13.1_1",["rc2-af8e-1648-d417-43d2-d6071658906538461#13.1#100503190#0#0##","51.28","57.68","0","","25","If an item is missing, a replacement will be sent, usually at no additional charge to the customer.","false",[["6.348","90",["AE=>A"],"an"],["56.144000000000005","50.18",["IH=>I","IH=>I"],"missing"],["76.47200000000001","90",["U=>O"],"to"],["73.2","81.5",["IH=>I"],"If"],["0.144","90",["DH=>D"],"the"]]]]]}