What is Language? What is Language? Spoken Language Assertive Versus Hostile Communication Assertive Communication Hostile Communication Verbal Aggresiveness Conclusion Written Language Determining the Tone of Your Communication Introduction Setting the Right Tone Do's and Don't's How to Avoid Discriminatory Language in Business Communications Gender-Discriminatory Language Neutrality Top Tips Dialogues Decline of the Papers (Scotland&Canada) Read&Listen Exercise Roleplay Exercise Comprehension Exercise Dialogue Exercise Moon Hoax (Canada&United States) Alternative Exercise (Great Britain&United States) Learning Languages (Great Britain&United States) The Real World (Mexico&United States) Urban Planning (New Zealand&United States) Shipwrecked (Canada&Canada) Overweight (Singapore&United States) Staying Connected (Great Britain&Great Britain) Minimum Wage (United States&United States) Culture Contrast (Canada&United States) Reef World (Australia&United States) Habitat for Humanity (United States&United States) Cars of the Future (Great Britain&United States) High flying job (Canada&United States) Big vs Small Company (Great Britain&United States) Packaged Tour vs Backpacking (Canada&United States)