Good punctuation can make a document. Likewise, poor punctuation can completely lose everything you are trying to say. It is important in any type of writing, especially business writing, to use proper punctuation in order to produce effective communication. Without using correct punctuation, the entire meaning of what you are trying to say can be unclear. For example, writing without proper punctuation may look like this:
Please send the forms we need today because we are moving on to new purchases and will be phasing out the old ones therefore we need to use up those as quickly as possible.
In that example, not using proper punctuation created a run-on sentence that is hard to follow and looks unprofessional. Properly punctuated, that sentence would look like this:
Please send the forms we need today because we are moving on to new purchases and will be phasing out the old ones; therefore, we need to use up the old forms as quickly as possible.
This lesson goes over some of the most important punctuation rules that you will need to be aware of when doing any business writing. Some of them you may be more familiar with from previous lessons, others may be new to you. All of them will be beneficial to review, learn, and master for effective business writing.
So just what is punctuation?
When you look at your document, it is essentially everything that is not a letter. It includes the commas, dashes, apostrophes, colons, semicolons, question marks, and hyphens, among other things. If we just had a document filled with letters that make up words and did not have these other symbols in there, it would be a very confusing document to read. When people first started writing way back in historical times, they did not use all the punctuation that we use today.