<?xml version="1.0" encoding="utf-8"?>
<catalog>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/INTERVIEW/ivw271_hint.mp3"><![CDATA[Think of yourself as a customer, what do you expect from salespeople regardless of the circumstances and/or the problem. By using yourself as a focal point you will be able to enunciate clearly your understanding of customer service.]]></phrase>
		<question isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Do's and Don'ts. You can click on either statement to listen to it again. Press the continue button to advance.##Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/68.jpg" mp3="../MEDIA/INTERVIEW/ivw271.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[What does 'customer service" mean to you?]]></question>
		<saythis><![CDATA[What does 'customer service" mean to you?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw271_ans.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="Customer service is a two piece concept First respect; second problem solving"><![CDATA[Customer service is a two-piece concept. First, respect; second, problem solving.]]></answer>
	</question>
</catalog>