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	<question>
		<phrase isaudiomp3="" mp3=""><![CDATA[]]></phrase>
		<question isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/82.jpg" mp3="../MEDIA/INTERVIEW/ivw281.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[What are an inbound call center and an outbound call center? What is the difference between the two?]]></question>
		<saythis><![CDATA[What are an inbound call center and an outbound call center? What is the difference between the two?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw281_ans.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="Inbound call centers are basically call centers that handle companies' service departments while outbound call centers handle the call center's sales service"><![CDATA[Inbound call centers are basically call centers that handle companies' service departments, while outbound call centers handle the call center's sales service.]]></answer>
	</question>
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