<?xml version="1.0" encoding="utf-8"?>
<catalog >

	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/INTERVIEW/ivw261_hint.mp3" ><![CDATA[The interviewer is trying to determine if the candidate understands the importance of customer service in establishing a positive image in the marketplace, and its impact on new business sales. Outstanding customer service is also a great help in establishing long-term clients and repeat business-the profitable company's bread and butter. The longer the relationship, the greater the possibility for profit.]]></phrase>
		<question ismainques="1" quesindex="0" isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Do's and Don'ts. You can click on either statement to listen to it again. Press the continue button to advance.##Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/45.jpg" mp3="../MEDIA/INTERVIEW/ivw261.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" ><![CDATA[Why is service such an important issue?]]></question>
		<saythis><![CDATA[Why is service such an important issue?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw261_ans1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="Service is a major contributor to customer satisfaction Just as important as or maybe even more important than cost If a customer isn't receiving a level of service that meets or exceeds his or her expectations that customer won't be a customer for very long" ><![CDATA[Service is a major contributor to customer satisfaction. Just as important as, or maybe even more important than, cost. If a customer isn't receiving a level of service that meets or exceeds his or her expectations, that customer won't be a customer for very long.]]></answer>
			</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/INTERVIEW/ivw261_hint.mp3" ><![CDATA[The interviewer is trying to determine if the candidate understands the importance of customer service in establishing a positive image in the marketplace, and its impact on new business sales. Outstanding customer service is also a great help in establishing long-term clients and repeat business-the profitable company's bread and butter. The longer the relationship, the greater the possibility for profit.]]></phrase>
		<question ismainques="0" quesindex="0" isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Do's and Don'ts. You can click on either statement to listen to it again. Press the continue button to advance.##Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/45.jpg" mp3="../MEDIA/INTERVIEW/ivw261.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" ><![CDATA[Why is service such an important issue?]]></question>
		<saythis><![CDATA[Why is service such an important issue?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw261_ans1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="Service is a major contributor to customer satisfaction. Just as important as, or maybe even..." ><![CDATA[Service is a major contributor to customer satisfaction. Just as important as, or maybe even...]]></answer>
		
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/INTERVIEW/ivw261_hint.mp3" ><![CDATA[The interviewer is trying to determine if the candidate understands the importance of customer service in establishing a positive image in the marketplace, and its impact on new business sales. Outstanding customer service is also a great help in establishing long-term clients and repeat business-the profitable company's bread and butter. The longer the relationship, the greater the possibility for profit.]]></phrase>
		<question ismainques="0" quesindex="0" isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Do's and Don'ts. You can click on either statement to listen to it again. Press the continue button to advance.##Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/45.jpg" mp3="../MEDIA/INTERVIEW/ivw261.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" ><![CDATA[Why is service such an important issue?]]></question>
		<saythis><![CDATA[Why is service such an important issue?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw261_ans1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="...more important than, cost. If a customer isn't receiving a level of service that meets..." ><![CDATA[...more important than, cost. If a customer isn't receiving a level of service that meets...]]></answer>
		
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/INTERVIEW/ivw261_hint.mp3" ><![CDATA[The interviewer is trying to determine if the candidate understands the importance of customer service in establishing a positive image in the marketplace, and its impact on new business sales. Outstanding customer service is also a great help in establishing long-term clients and repeat business-the profitable company's bread and butter. The longer the relationship, the greater the possibility for profit.]]></phrase>
		<question ismainques="0" quesindex="0" isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Do's and Don'ts. You can click on either statement to listen to it again. Press the continue button to advance.##Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/45.jpg" mp3="../MEDIA/INTERVIEW/ivw261.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" ><![CDATA[Why is service such an important issue?]]></question>
		<saythis><![CDATA[Why is service such an important issue?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw261_ans1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="...or exceeds his or her expectations, that customer won't be a customer for very long." ><![CDATA[...or exceeds his or her expectations, that customer won't be a customer for very long.]]></answer>
		
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/INTERVIEW/ivw261_hint.mp3" ><![CDATA[The interviewer is trying to determine if the candidate understands the importance of customer service in establishing a positive image in the marketplace, and its impact on new business sales. Outstanding customer service is also a great help in establishing long-term clients and repeat business-the profitable company's bread and butter. The longer the relationship, the greater the possibility for profit.]]></phrase>
		<question ismainques="1" quesindex="1" isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/46.jpg" mp3="../MEDIA/INTERVIEW/ivw261.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" ><![CDATA[Why is service such an important issue?]]></question>
		<saythis><![CDATA[Why is service such an important issue?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw261_ans2.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="In addition that customer's experience with your company may affect how potential customers in the marketplace view your company People do talk and share information This may affect not only profits but future sales as well" ><![CDATA[In addition, that customer's experience with your company may affect how potential customers in the marketplace view your company. People do talk and share information. This may affect not only profits but future sales as well.]]></answer>
			</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/INTERVIEW/ivw261_hint.mp3" ><![CDATA[The interviewer is trying to determine if the candidate understands the importance of customer service in establishing a positive image in the marketplace, and its impact on new business sales. Outstanding customer service is also a great help in establishing long-term clients and repeat business-the profitable company's bread and butter. The longer the relationship, the greater the possibility for profit.]]></phrase>
		<question ismainques="0" quesindex="1" isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/46.jpg" mp3="../MEDIA/INTERVIEW/ivw261.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" ><![CDATA[Why is service such an important issue?]]></question>
		<saythis><![CDATA[Why is service such an important issue?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw261_ans2.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="In addition, that customer's experience with your company may affect how potential customers in the..." ><![CDATA[In addition, that customer's experience with your company may affect how potential customers in the...]]></answer>
		
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/INTERVIEW/ivw261_hint.mp3" ><![CDATA[The interviewer is trying to determine if the candidate understands the importance of customer service in establishing a positive image in the marketplace, and its impact on new business sales. Outstanding customer service is also a great help in establishing long-term clients and repeat business-the profitable company's bread and butter. The longer the relationship, the greater the possibility for profit.]]></phrase>
		<question ismainques="0" quesindex="1" isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/46.jpg" mp3="../MEDIA/INTERVIEW/ivw261.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" ><![CDATA[Why is service such an important issue?]]></question>
		<saythis><![CDATA[Why is service such an important issue?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw261_ans2.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="...marketplace view your company. People do talk and share information. This may affect not only..." ><![CDATA[...marketplace view your company. People do talk and share information. This may affect not only...]]></answer>
		
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/INTERVIEW/ivw261_hint.mp3" ><![CDATA[The interviewer is trying to determine if the candidate understands the importance of customer service in establishing a positive image in the marketplace, and its impact on new business sales. Outstanding customer service is also a great help in establishing long-term clients and repeat business-the profitable company's bread and butter. The longer the relationship, the greater the possibility for profit.]]></phrase>
		<question ismainques="0" quesindex="1" isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/46.jpg" mp3="../MEDIA/INTERVIEW/ivw261.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" ><![CDATA[Why is service such an important issue?]]></question>
		<saythis><![CDATA[Why is service such an important issue?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw261_ans2.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="...profits but future sales as well." ><![CDATA[...profits but future sales as well.]]></answer>
		
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/INTERVIEW/ivw261_hint.mp3" ><![CDATA[The interviewer is trying to determine if the candidate understands the importance of customer service in establishing a positive image in the marketplace, and its impact on new business sales. Outstanding customer service is also a great help in establishing long-term clients and repeat business-the profitable company's bread and butter. The longer the relationship, the greater the possibility for profit.]]></phrase>
		<question ismainques="1" quesindex="2" isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/47.jpg" mp3="../MEDIA/INTERVIEW/ivw261.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" ><![CDATA[Why is service such an important issue?]]></question>
		<saythis><![CDATA[Why is service such an important issue?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw261_ans3.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="In many instances service may be the one thing that distinguishes a company from the competition A bad reputation for service may compromise a company's position in the marketplace" ><![CDATA[In many instances service may be the one thing that distinguishes a company from the competition. A bad reputation for service may compromise a company's position in the marketplace.]]></answer>
			</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/INTERVIEW/ivw261_hint.mp3" ><![CDATA[The interviewer is trying to determine if the candidate understands the importance of customer service in establishing a positive image in the marketplace, and its impact on new business sales. Outstanding customer service is also a great help in establishing long-term clients and repeat business-the profitable company's bread and butter. The longer the relationship, the greater the possibility for profit.]]></phrase>
		<question ismainques="0" quesindex="2" isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/47.jpg" mp3="../MEDIA/INTERVIEW/ivw261.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" ><![CDATA[Why is service such an important issue?]]></question>
		<saythis><![CDATA[Why is service such an important issue?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw261_ans3.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="In many instances service may be the one thing that distinguishes a company from the..." ><![CDATA[In many instances service may be the one thing that distinguishes a company from the...]]></answer>
		
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/INTERVIEW/ivw261_hint.mp3" ><![CDATA[The interviewer is trying to determine if the candidate understands the importance of customer service in establishing a positive image in the marketplace, and its impact on new business sales. Outstanding customer service is also a great help in establishing long-term clients and repeat business-the profitable company's bread and butter. The longer the relationship, the greater the possibility for profit.]]></phrase>
		<question ismainques="0" quesindex="2" isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/47.jpg" mp3="../MEDIA/INTERVIEW/ivw261.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" ><![CDATA[Why is service such an important issue?]]></question>
		<saythis><![CDATA[Why is service such an important issue?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw261_ans3.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="...competition. A bad reputation for service may compromise a company's position in the marketplace." ><![CDATA[...competition. A bad reputation for service may compromise a company's position in the marketplace.]]></answer>
		
	</question>
</catalog>