<?xml version="1.0" encoding="utf-8"?>
<catalog >

	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/INTERVIEW/ivw260_hint.mp3" ><![CDATA[There is a general misconception that call centers are BPOs and BPOs are call centers. This misconception exists because call centers maybe one of the very first processes in a company that were openly outsourced.]]></phrase>
		<question ismainques="1" quesindex="0" isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Do's and Don'ts. You can click on either statement to listen to it again. Press the continue button to advance.##Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/43.jpg" mp3="../MEDIA/INTERVIEW/ivw260.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" ><![CDATA[What is a Call Center?]]></question>
		<saythis><![CDATA[What is a Call Center?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw260_ans.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="A call center is basically a company organization or institution that handles the service center or sales center of a company The call center will usually either handle the sales or the service of a client company" ><![CDATA[A call center is basically a company, organization or institution that handles the service center, or sales center of a company. The call center will usually either handle the sales or the service of a client company.]]></answer>
			</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/INTERVIEW/ivw260_hint.mp3" ><![CDATA[There is a general misconception that call centers are BPOs and BPOs are call centers. This misconception exists because call centers maybe one of the very first processes in a company that were openly outsourced.]]></phrase>
		<question ismainques="0" quesindex="0" isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Do's and Don'ts. You can click on either statement to listen to it again. Press the continue button to advance.##Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/43.jpg" mp3="../MEDIA/INTERVIEW/ivw260.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" ><![CDATA[What is a Call Center?]]></question>
		<saythis><![CDATA[What is a Call Center?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw260_ans.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="A call center is basically a company, organization or institution that handles the service center,..." ><![CDATA[A call center is basically a company, organization or institution that handles the service center,...]]></answer>
		
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/INTERVIEW/ivw260_hint.mp3" ><![CDATA[There is a general misconception that call centers are BPOs and BPOs are call centers. This misconception exists because call centers maybe one of the very first processes in a company that were openly outsourced.]]></phrase>
		<question ismainques="0" quesindex="0" isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Do's and Don'ts. You can click on either statement to listen to it again. Press the continue button to advance.##Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/43.jpg" mp3="../MEDIA/INTERVIEW/ivw260.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" ><![CDATA[What is a Call Center?]]></question>
		<saythis><![CDATA[What is a Call Center?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw260_ans.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="...or sales center of a company. The call center will usually either handle the sales..." ><![CDATA[...or sales center of a company. The call center will usually either handle the sales...]]></answer>
		
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/INTERVIEW/ivw260_hint.mp3" ><![CDATA[There is a general misconception that call centers are BPOs and BPOs are call centers. This misconception exists because call centers maybe one of the very first processes in a company that were openly outsourced.]]></phrase>
		<question ismainques="0" quesindex="0" isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Do's and Don'ts. You can click on either statement to listen to it again. Press the continue button to advance.##Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/43.jpg" mp3="../MEDIA/INTERVIEW/ivw260.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" ><![CDATA[What is a Call Center?]]></question>
		<saythis><![CDATA[What is a Call Center?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw260_ans.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="...or the service of a client company." ><![CDATA[...or the service of a client company.]]></answer>
		
	</question>
</catalog>