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	<question>
		<phrase isaudiomp3="" mp3="" ><![CDATA[]]></phrase>
		<question ismainques="1" quesindex="0" isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/122.jpg" mp3="../MEDIA/INTERVIEW/ivw175.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" ><![CDATA[What is good customer service?]]></question>
		<saythis><![CDATA[What is good customer service?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw175_ans.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="Good customer service means having thorough knowledge of your inventory experience with your products and being able to help customers make the best choices for them" ><![CDATA[Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.]]></answer>
			</question>
	<question>
		<phrase isaudiomp3="" mp3="" ><![CDATA[]]></phrase>
		<question ismainques="0" quesindex="0" isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/122.jpg" mp3="../MEDIA/INTERVIEW/ivw175.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" ><![CDATA[What is good customer service?]]></question>
		<saythis><![CDATA[What is good customer service?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw175_ans.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="Good customer service means having thorough knowledge of your inventory, experience with your products, and..." ><![CDATA[Good customer service means having thorough knowledge of your inventory, experience with your products, and...]]></answer>
		
	</question>
	<question>
		<phrase isaudiomp3="" mp3="" ><![CDATA[]]></phrase>
		<question ismainques="0" quesindex="0" isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/122.jpg" mp3="../MEDIA/INTERVIEW/ivw175.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" ><![CDATA[What is good customer service?]]></question>
		<saythis><![CDATA[What is good customer service?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw175_ans.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="...being able to help customers make the best choices for them." ><![CDATA[...being able to help customers make the best choices for them.]]></answer>
		
	</question>
</catalog>