<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<div class='blackspan'>A customer in a restaurant is talking to a waiter.</div><div> <br>"<I>I asked for it to be well-done, but this is rare. In fact, it's almost raw! </I>"<br></div><div>  </div><div align='center' style='width:100%'>His food has been _____.</div>]]></question>
    <saythis><![CDATA[undercooked]]></saythis>
    <answer rationale="Right." value="1" choicesay="undercooked"><![CDATA[undercooked]]></answer>
    <answer rationale="Try again." value="0" choicesay="overcharged"><![CDATA[overcharged]]></answer>
    <answer rationale="Try again." value="0" choicesay="delayed"><![CDATA[delayed]]></answer>
    <answer rationale="Try again." value="0" choicesay="lost"><![CDATA[lost]]></answer>
    <answer rationale="Try again." value="0" choicesay="mugged"><![CDATA[mugged]]></answer>
    <answer rationale="Try again." value="0" choicesay="double-booked"><![CDATA[double-booked]]></answer>
    <answer rationale="Try again." value="0" choicesay="misinformed"><![CDATA[misinformed]]></answer>
    <answer rationale="Try again." value="0" choicesay="diverted"><![CDATA[diverted]]></answer>
    <answer rationale="Try again." value="0" choicesay="short-changed"><![CDATA[short-changed]]></answer>
    <answer rationale="Try again." value="0" choicesay="poisoned"><![CDATA[poisoned]]></answer>
    <answer rationale="Try again." value="0" choicesay="stolen"><![CDATA[stolen]]></answer>
    <answer rationale="Try again." value="0" choicesay="burned"><![CDATA[burned]]></answer>
    <answer rationale="Try again." value="0" choicesay="robbed"><![CDATA[robbed]]></answer>
    <answer rationale="Try again." value="0" choicesay="damaged"><![CDATA[damaged]]></answer>
    <answer rationale="Try again." value="0" choicesay="bumped"><![CDATA[bumped]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<div class='blackspan'>The same customer is talking to the waiter again.</div><div><br>"<I>I think there's a mistake on my bill. I didn't order half of these things</I>". </div></div><div>  </div><div align='center' style='width:100%'> He has been _____. </div>]]></question>
    <saythis><![CDATA[overcharged]]></saythis>
    <answer rationale="Try again." value="0" choicesay="undercooked"><![CDATA[undercooked]]></answer>
    <answer rationale="Right." value="1" choicesay="overcharged"><![CDATA[overcharged]]></answer>
    <answer rationale="Try again." value="0" choicesay="delayed"><![CDATA[delayed]]></answer>
    <answer rationale="Try again." value="0" choicesay="lost"><![CDATA[lost]]></answer>
    <answer rationale="Try again." value="0" choicesay="mugged"><![CDATA[mugged]]></answer>
    <answer rationale="Try again." value="0" choicesay="double-booked"><![CDATA[double-booked]]></answer>
    <answer rationale="Try again." value="0" choicesay="misinformed"><![CDATA[misinformed]]></answer>
    <answer rationale="Try again." value="0" choicesay="diverted"><![CDATA[diverted]]></answer>
    <answer rationale="Try again." value="0" choicesay="short-changed"><![CDATA[short-changed]]></answer>
    <answer rationale="Try again." value="0" choicesay="poisoned"><![CDATA[poisoned]]></answer>
    <answer rationale="Try again." value="0" choicesay="stolen"><![CDATA[stolen]]></answer>
    <answer rationale="Try again." value="0" choicesay="burned"><![CDATA[burned]]></answer>
    <answer rationale="Try again." value="0" choicesay="robbed"><![CDATA[robbed]]></answer>
    <answer rationale="Try again." value="0" choicesay="damaged"><![CDATA[damaged]]></answer>
    <answer rationale="Try again." value="0" choicesay="bumped"><![CDATA[bumped]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<div class='blackspan'>An airline passenger is at the airport.</div><div><br>"<I>We were supposed to take off an hour ago. I keep checking the board for information, but all it says is 'Wait in lounge'. </I>"</div></div><div>  </div><div align='center' style='width:100%'>Her flight has been _____. </div>]]></question>
    <saythis><![CDATA[delayed]]></saythis>
    <answer rationale="Try again." value="0" choicesay="undercooked"><![CDATA[undercooked]]></answer>
    <answer rationale="Try again." value="0" choicesay="overcharged"><![CDATA[overcharged]]></answer>
    <answer rationale="Right." value="1" choicesay="delayed"><![CDATA[delayed]]></answer>
    <answer rationale="Try again." value="0" choicesay="lost"><![CDATA[lost]]></answer>
    <answer rationale="Try again." value="0" choicesay="mugged"><![CDATA[mugged]]></answer>
    <answer rationale="Try again." value="0" choicesay="double-booked"><![CDATA[double-booked]]></answer>
    <answer rationale="Try again." value="0" choicesay="misinformed"><![CDATA[misinformed]]></answer>
    <answer rationale="Try again." value="0" choicesay="diverted"><![CDATA[diverted]]></answer>
    <answer rationale="Try again." value="0" choicesay="short-changed"><![CDATA[short-changed]]></answer>
    <answer rationale="Try again." value="0" choicesay="poisoned"><![CDATA[poisoned]]></answer>
    <answer rationale="Try again." value="0" choicesay="stolen"><![CDATA[stolen]]></answer>
    <answer rationale="Try again." value="0" choicesay="burned"><![CDATA[burned]]></answer>
    <answer rationale="Try again." value="0" choicesay="robbed"><![CDATA[robbed]]></answer>
    <answer rationale="Try again." value="0" choicesay="damaged"><![CDATA[damaged]]></answer>
    <answer rationale="Try again." value="0" choicesay="bumped"><![CDATA[bumped]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<div class='blackspan'>An airline passenger is talking to a member of the airline's ground-crew staff:</div><div><br>"<I>Look, I've got two baggage checks, so where's my second item? I've been waiting here for half an hour and it hasn't come through on the luggage carousel. </I>"</div></div><div>  </div><div align='center' style='width:100%'>Some of his luggage has been _____. </div>]]></question>
    <saythis><![CDATA[lost]]></saythis>
    <answer rationale="Try again." value="0" choicesay="undercooked"><![CDATA[undercooked]]></answer>
    <answer rationale="Try again." value="0" choicesay="overcharged"><![CDATA[overcharged]]></answer>
    <answer rationale="Try again." value="0" choicesay="delayed"><![CDATA[delayed]]></answer>
    <answer rationale="Right." value="1" choicesay="lost"><![CDATA[lost]]></answer>
    <answer rationale="Try again." value="0" choicesay="mugged"><![CDATA[mugged]]></answer>
    <answer rationale="Try again." value="0" choicesay="double-booked"><![CDATA[double-booked]]></answer>
    <answer rationale="Try again." value="0" choicesay="misinformed"><![CDATA[misinformed]]></answer>
    <answer rationale="Try again." value="0" choicesay="diverted"><![CDATA[diverted]]></answer>
    <answer rationale="Try again." value="0" choicesay="short-changed"><![CDATA[short-changed]]></answer>
    <answer rationale="Try again." value="0" choicesay="poisoned"><![CDATA[poisoned]]></answer>
    <answer rationale="Try again." value="0" choicesay="stolen"><![CDATA[stolen]]></answer>
    <answer rationale="Try again." value="0" choicesay="burned"><![CDATA[burned]]></answer>
    <answer rationale="Try again." value="0" choicesay="robbed"><![CDATA[robbed]]></answer>
    <answer rationale="Try again." value="0" choicesay="damaged"><![CDATA[damaged]]></answer>
    <answer rationale="Try again." value="0" choicesay="bumped"><![CDATA[bumped]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<div class='blackspan'>A tourist is talking to a police officer:</div><div><br>"<I>I was walking back to my hotel when someone hit me on the head and stole my wallet"</div></div><div>  </div><div align='center' style='width:100%'> The tourist has been _____ . </div>]]></question>
    <saythis><![CDATA[mugged]]></saythis>
    <answer rationale="Try again." value="0" choicesay="undercooked"><![CDATA[undercooked]]></answer>
    <answer rationale="Try again." value="0" choicesay="overcharged"><![CDATA[overcharged]]></answer>
    <answer rationale="Try again." value="0" choicesay="delayed"><![CDATA[delayed]]></answer>
    <answer rationale="Try again." value="0" choicesay="lost"><![CDATA[lost]]></answer>
    <answer rationale="Right." value="1" choicesay="mugged"><![CDATA[mugged]]></answer>
    <answer rationale="Try again." value="0" choicesay="double-booked"><![CDATA[double-booked]]></answer>
    <answer rationale="Try again." value="0" choicesay="misinformed"><![CDATA[misinformed]]></answer>
    <answer rationale="Try again." value="0" choicesay="diverted"><![CDATA[diverted]]></answer>
    <answer rationale="Try again." value="0" choicesay="short-changed"><![CDATA[short-changed]]></answer>
    <answer rationale="Try again." value="0" choicesay="poisoned"><![CDATA[poisoned]]></answer>
    <answer rationale="Try again." value="0" choicesay="stolen"><![CDATA[stolen]]></answer>
    <answer rationale="Try again." value="0" choicesay="burned"><![CDATA[burned]]></answer>
    <answer rationale="Try again." value="0" choicesay="robbed"><![CDATA[robbed]]></answer>
    <answer rationale="Try again." value="0" choicesay="damaged"><![CDATA[damaged]]></answer>
    <answer rationale="Try again." value="0" choicesay="bumped"><![CDATA[bumped]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<div class='blackspan'>A hotel receptionist is talking to a customer.</div><div><br>"<I>I'm sorry, madam, I don't know how it happened, but it looks like the room you reserved has been given to someone else</I>".</div></div><div>  </div><div align='center' style='width:100%'>The customer's room has been _____. </div>]]></question>
    <saythis><![CDATA[double-booked]]></saythis>
    <answer rationale="Try again." value="0" choicesay="undercooked"><![CDATA[undercooked]]></answer>
    <answer rationale="Try again." value="0" choicesay="overcharged"><![CDATA[overcharged]]></answer>
    <answer rationale="Try again." value="0" choicesay="delayed"><![CDATA[delayed]]></answer>
    <answer rationale="Try again." value="0" choicesay="lost"><![CDATA[lost]]></answer>
    <answer rationale="Try again." value="0" choicesay="mugged"><![CDATA[mugged]]></answer>
    <answer rationale="Right." value="1" choicesay="double-booked"><![CDATA[double-booked]]></answer>
    <answer rationale="Try again." value="0" choicesay="misinformed"><![CDATA[misinformed]]></answer>
    <answer rationale="Try again." value="0" choicesay="diverted"><![CDATA[diverted]]></answer>
    <answer rationale="Try again." value="0" choicesay="short-changed"><![CDATA[short-changed]]></answer>
    <answer rationale="Try again." value="0" choicesay="poisoned"><![CDATA[poisoned]]></answer>
    <answer rationale="Try again." value="0" choicesay="stolen"><![CDATA[stolen]]></answer>
    <answer rationale="Try again." value="0" choicesay="burned"><![CDATA[burned]]></answer>
    <answer rationale="Try again." value="0" choicesay="robbed"><![CDATA[robbed]]></answer>
    <answer rationale="Try again." value="0" choicesay="damaged"><![CDATA[damaged]]></answer>
    <answer rationale="Try again." value="0" choicesay="bumped"><![CDATA[bumped]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<div class='blackspan'>A train passenger is complaining to a member of railway staff.</div><div> <br>"<I>Your ticket booking office told me that the train leaves at nine o'clock every morning, but when I got to the station, I discovered it leaves at half past eight</I>".</div></div><div>  </div><div align='center' style='width:100%'>The passenger has been _____.  </div>]]></question>
    <saythis><![CDATA[misinformed]]></saythis>
    <answer rationale="Try again." value="0" choicesay="undercooked"><![CDATA[undercooked]]></answer>
    <answer rationale="Try again." value="0" choicesay="overcharged"><![CDATA[overcharged]]></answer>
    <answer rationale="Try again." value="0" choicesay="delayed"><![CDATA[delayed]]></answer>
    <answer rationale="Try again." value="0" choicesay="lost"><![CDATA[lost]]></answer>
    <answer rationale="Try again." value="0" choicesay="mugged"><![CDATA[mugged]]></answer>
    <answer rationale="Try again." value="0" choicesay="double-booked"><![CDATA[double-booked]]></answer>
    <answer rationale="Right." value="1" choicesay="misinformed"><![CDATA[misinformed]]></answer>
    <answer rationale="Try again." value="0" choicesay="diverted"><![CDATA[diverted]]></answer>
    <answer rationale="Try again." value="0" choicesay="short-changed"><![CDATA[short-changed]]></answer>
    <answer rationale="Try again." value="0" choicesay="poisoned"><![CDATA[poisoned]]></answer>
    <answer rationale="Try again." value="0" choicesay="stolen"><![CDATA[stolen]]></answer>
    <answer rationale="Try again." value="0" choicesay="burned"><![CDATA[burned]]></answer>
    <answer rationale="Try again." value="0" choicesay="robbed"><![CDATA[robbed]]></answer>
    <answer rationale="Try again." value="0" choicesay="damaged"><![CDATA[damaged]]></answer>
    <answer rationale="Try again." value="0" choicesay="bumped"><![CDATA[bumped]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<div class='blackspan'>An airline passenger is calling her family from an aircraft phone.</div><div><br>"<I>We can't land at O'Hare because of the snow, so they're flying us on to Des Moines and then putting us on a bus</I>".</div></div><div>  </div><div align='center' style='width:100%'>The passenger's flight has been _____ because of bad weather. </div>]]></question>
    <saythis><![CDATA[diverted]]></saythis>
    <answer rationale="Try again." value="0" choicesay="undercooked"><![CDATA[undercooked]]></answer>
    <answer rationale="Try again." value="0" choicesay="overcharged"><![CDATA[overcharged]]></answer>
    <answer rationale="Try again." value="0" choicesay="delayed"><![CDATA[delayed]]></answer>
    <answer rationale="Try again." value="0" choicesay="lost"><![CDATA[lost]]></answer>
    <answer rationale="Try again." value="0" choicesay="mugged"><![CDATA[mugged]]></answer>
    <answer rationale="Try again." value="0" choicesay="double-booked"><![CDATA[double-booked]]></answer>
    <answer rationale="Try again." value="0" choicesay="misinformed"><![CDATA[misinformed]]></answer>
    <answer rationale="Right." value="1" choicesay="diverted"><![CDATA[diverted]]></answer>
    <answer rationale="Try again." value="0" choicesay="short-changed"><![CDATA[short-changed]]></answer>
    <answer rationale="Try again." value="0" choicesay="poisoned"><![CDATA[poisoned]]></answer>
    <answer rationale="Try again." value="0" choicesay="stolen"><![CDATA[stolen]]></answer>
    <answer rationale="Try again." value="0" choicesay="burned"><![CDATA[burned]]></answer>
    <answer rationale="Try again." value="0" choicesay="robbed"><![CDATA[robbed]]></answer>
    <answer rationale="Try again." value="0" choicesay="damaged"><![CDATA[damaged]]></answer>
    <answer rationale="Try again." value="0" choicesay="bumped"><![CDATA[bumped]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<div class='blackspan'>A passenger in a taxi is complaining to the driver.</div><div><br>"<I>According to your meter, the fare from the airport is $18. I gave you a $50 bill, and you've only given me $20 back</I>."</div></div><div>  </div><div align='center' style='width:100%'>The taxi driver has _____ his passenger. </div>]]></question>
    <saythis><![CDATA[short-changed]]></saythis>
    <answer rationale="Try again." value="0" choicesay="undercooked"><![CDATA[undercooked]]></answer>
    <answer rationale="Try again." value="0" choicesay="overcharged"><![CDATA[overcharged]]></answer>
    <answer rationale="Try again." value="0" choicesay="delayed"><![CDATA[delayed]]></answer>
    <answer rationale="Try again." value="0" choicesay="lost"><![CDATA[lost]]></answer>
    <answer rationale="Try again." value="0" choicesay="mugged"><![CDATA[mugged]]></answer>
    <answer rationale="Try again." value="0" choicesay="double-booked"><![CDATA[double-booked]]></answer>
    <answer rationale="Try again." value="0" choicesay="misinformed"><![CDATA[misinformed]]></answer>
    <answer rationale="Try again." value="0" choicesay="diverted"><![CDATA[diverted]]></answer>
    <answer rationale="Right." value="1" choicesay="short-changed"><![CDATA[short-changed]]></answer>
    <answer rationale="Try again." value="0" choicesay="poisoned"><![CDATA[poisoned]]></answer>
    <answer rationale="Try again." value="0" choicesay="stolen"><![CDATA[stolen]]></answer>
    <answer rationale="Try again." value="0" choicesay="burned"><![CDATA[burned]]></answer>
    <answer rationale="Try again." value="0" choicesay="robbed"><![CDATA[robbed]]></answer>
    <answer rationale="Try again." value="0" choicesay="damaged"><![CDATA[damaged]]></answer>
    <answer rationale="Try again." value="0" choicesay="bumped"><![CDATA[bumped]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<div class='blackspan'>A woman is at the doctor.</div><div> <br>"<I>I'm getting continual stomach cramps, I've got awful diarrhea and I can't stop vomiting. It must have been the shellfish I had for dinner last night. I thought it tasted strange.</I>"</div></div><div>  </div><div align='center' style='width:100%'>The woman has been _____ by eating bad seafood. </div>]]></question>
    <saythis><![CDATA[poisoned]]></saythis>
    <answer rationale="Try again." value="0" choicesay="undercooked"><![CDATA[undercooked]]></answer>
    <answer rationale="Try again." value="0" choicesay="overcharged"><![CDATA[overcharged]]></answer>
    <answer rationale="Try again." value="0" choicesay="delayed"><![CDATA[delayed]]></answer>
    <answer rationale="Try again." value="0" choicesay="lost"><![CDATA[lost]]></answer>
    <answer rationale="Try again." value="0" choicesay="mugged"><![CDATA[mugged]]></answer>
    <answer rationale="Try again." value="0" choicesay="double-booked"><![CDATA[double-booked]]></answer>
    <answer rationale="Try again." value="0" choicesay="misinformed"><![CDATA[misinformed]]></answer>
    <answer rationale="Try again." value="0" choicesay="diverted"><![CDATA[diverted]]></answer>
    <answer rationale="Try again." value="0" choicesay="short-changed"><![CDATA[short-changed]]></answer>
    <answer rationale="Right." value="1" choicesay="poisoned"><![CDATA[poisoned]]></answer>
    <answer rationale="Try again." value="0" choicesay="stolen"><![CDATA[stolen]]></answer>
    <answer rationale="Try again." value="0" choicesay="burned"><![CDATA[burned]]></answer>
    <answer rationale="Try again." value="0" choicesay="robbed"><![CDATA[robbed]]></answer>
    <answer rationale="Try again." value="0" choicesay="damaged"><![CDATA[damaged]]></answer>
    <answer rationale="Try again." value="0" choicesay="bumped"><![CDATA[bumped]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<div class='blackspan'>A customer in a bar is talking to the barman.</div><div><br>"<I>I only put the cell phone down on the table for a few moments, and when I next looked it was gone. Are you sure you didn't see anything? </I>"</div></div><div>  </div><div align='center' style='width:100%'>The customer's cell phone has probably been _____. </div>]]></question>
    <saythis><![CDATA[stolen]]></saythis>
    <answer rationale="Try again." value="0" choicesay="undercooked"><![CDATA[undercooked]]></answer>
    <answer rationale="Try again." value="0" choicesay="overcharged"><![CDATA[overcharged]]></answer>
    <answer rationale="Try again." value="0" choicesay="delayed"><![CDATA[delayed]]></answer>
    <answer rationale="Try again." value="0" choicesay="lost"><![CDATA[lost]]></answer>
    <answer rationale="Try again." value="0" choicesay="mugged"><![CDATA[mugged]]></answer>
    <answer rationale="Try again." value="0" choicesay="double-booked"><![CDATA[double-booked]]></answer>
    <answer rationale="Try again." value="0" choicesay="misinformed"><![CDATA[misinformed]]></answer>
    <answer rationale="Try again." value="0" choicesay="diverted"><![CDATA[diverted]]></answer>
    <answer rationale="Try again." value="0" choicesay="short-changed"><![CDATA[short-changed]]></answer>
    <answer rationale="Try again." value="0" choicesay="poisoned"><![CDATA[poisoned]]></answer>
    <answer rationale="Right." value="1" choicesay="stolen"><![CDATA[stolen]]></answer>
    <answer rationale="Try again." value="0" choicesay="burned"><![CDATA[burned]]></answer>
    <answer rationale="Try again." value="0" choicesay="robbed"><![CDATA[robbed]]></answer>
    <answer rationale="Try again." value="0" choicesay="damaged"><![CDATA[damaged]]></answer>
    <answer rationale="Try again." value="0" choicesay="bumped"><![CDATA[bumped]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<div class='blackspan'>A man is at the pharmacy.</div><div><br>"<I>I didn't realize how strong the sun was. I fell asleep, and when I woke up I was red and sore from head to toe. Can you give me something to help it? </I>"</div></div><div>  </div><div align='center' style='width:100%'>He has been _____ by the sun. </div>]]></question>
    <saythis><![CDATA[burned]]></saythis>
    <answer rationale="Try again." value="0" choicesay="undercooked"><![CDATA[undercooked]]></answer>
    <answer rationale="Try again." value="0" choicesay="overcharged"><![CDATA[overcharged]]></answer>
    <answer rationale="Try again." value="0" choicesay="delayed"><![CDATA[delayed]]></answer>
    <answer rationale="Try again." value="0" choicesay="lost"><![CDATA[lost]]></answer>
    <answer rationale="Try again." value="0" choicesay="mugged"><![CDATA[mugged]]></answer>
    <answer rationale="Try again." value="0" choicesay="double-booked"><![CDATA[double-booked]]></answer>
    <answer rationale="Try again." value="0" choicesay="misinformed"><![CDATA[misinformed]]></answer>
    <answer rationale="Try again." value="0" choicesay="diverted"><![CDATA[diverted]]></answer>
    <answer rationale="Try again." value="0" choicesay="short-changed"><![CDATA[short-changed]]></answer>
    <answer rationale="Try again." value="0" choicesay="poisoned"><![CDATA[poisoned]]></answer>
    <answer rationale="Try again." value="0" choicesay="stolen"><![CDATA[stolen]]></answer>
    <answer rationale="Right." value="1" choicesay="burned"><![CDATA[burned]]></answer>
    <answer rationale="Try again." value="0" choicesay="robbed"><![CDATA[robbed]]></answer>
    <answer rationale="Try again." value="0" choicesay="damaged"><![CDATA[damaged]]></answer>
    <answer rationale="Try again." value="0" choicesay="bumped"><![CDATA[bumped]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<div class='blackspan'>A hotel guest is talking to the hotel manager.</div><div><br>"<I>When I got back to my room, I discovered that my safe had been broken into, and my passport and money stolen</I>".</div></div><div>  </div><div align='center' style='width:100%'>The guest's hotel room has been _____. </div>]]></question>
    <saythis><![CDATA[robbed]]></saythis>
    <answer rationale="Try again." value="0" choicesay="undercooked"><![CDATA[undercooked]]></answer>
    <answer rationale="Try again." value="0" choicesay="overcharged"><![CDATA[overcharged]]></answer>
    <answer rationale="Try again." value="0" choicesay="delayed"><![CDATA[delayed]]></answer>
    <answer rationale="Try again." value="0" choicesay="lost"><![CDATA[lost]]></answer>
    <answer rationale="Try again." value="0" choicesay="mugged"><![CDATA[mugged]]></answer>
    <answer rationale="Try again." value="0" choicesay="double-booked"><![CDATA[double-booked]]></answer>
    <answer rationale="Try again." value="0" choicesay="misinformed"><![CDATA[misinformed]]></answer>
    <answer rationale="Try again." value="0" choicesay="diverted"><![CDATA[diverted]]></answer>
    <answer rationale="Try again." value="0" choicesay="short-changed"><![CDATA[short-changed]]></answer>
    <answer rationale="Try again." value="0" choicesay="poisoned"><![CDATA[poisoned]]></answer>
    <answer rationale="Try again." value="0" choicesay="stolen"><![CDATA[stolen]]></answer>
    <answer rationale="Try again." value="0" choicesay="burned"><![CDATA[burned]]></answer>
    <answer rationale="Right." value="1" choicesay="robbed"><![CDATA[robbed]]></answer>
    <answer rationale="Try again." value="0" choicesay="damaged"><![CDATA[damaged]]></answer>
    <answer rationale="Try again." value="0" choicesay="bumped"><![CDATA[bumped]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<div class='blackspan'>A hotel guest is complaining to the hotel's laundry manager.</div><div><br>"<I>This suit was in perfect condition when I gave it to you to be washed. Now there are three buttons missing and a large tear in one of the jacket sleeves</I>".</div></div><div>  </div><div align='center' style='width:100%'>The guest's suit has been _____. </div>]]></question>
    <saythis><![CDATA[damaged]]></saythis>
    <answer rationale="Try again." value="0" choicesay="undercooked"><![CDATA[undercooked]]></answer>
    <answer rationale="Try again." value="0" choicesay="overcharged"><![CDATA[overcharged]]></answer>
    <answer rationale="Try again." value="0" choicesay="delayed"><![CDATA[delayed]]></answer>
    <answer rationale="Try again." value="0" choicesay="lost"><![CDATA[lost]]></answer>
    <answer rationale="Try again." value="0" choicesay="mugged"><![CDATA[mugged]]></answer>
    <answer rationale="Try again." value="0" choicesay="double-booked"><![CDATA[double-booked]]></answer>
    <answer rationale="Try again." value="0" choicesay="misinformed"><![CDATA[misinformed]]></answer>
    <answer rationale="Try again." value="0" choicesay="diverted"><![CDATA[diverted]]></answer>
    <answer rationale="Try again." value="0" choicesay="short-changed"><![CDATA[short-changed]]></answer>
    <answer rationale="Try again." value="0" choicesay="poisoned"><![CDATA[poisoned]]></answer>
    <answer rationale="Try again." value="0" choicesay="stolen"><![CDATA[stolen]]></answer>
    <answer rationale="Try again." value="0" choicesay="burned"><![CDATA[burned]]></answer>
    <answer rationale="Try again." value="0" choicesay="robbed"><![CDATA[robbed]]></answer>
    <answer rationale="Right." value="1" choicesay="damaged"><![CDATA[damaged]]></answer>
    <answer rationale="Try again." value="0" choicesay="bumped"><![CDATA[bumped]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<div class='blackspan'>An airline passenger is talking to the check-in assistant.</div><div><br>"<I>I have a valid ticket for this flight, and I have plenty of time to check in, so why are you telling me there are no seats available? </I>"</div></div><div>  </div><div align='center' style='width:100%'>The passenger has been _____ by the airline. </div>]]></question>
    <saythis><![CDATA[bumped]]></saythis>
    <answer rationale="Try again." value="0" choicesay="undercooked"><![CDATA[undercooked]]></answer>
    <answer rationale="Try again." value="0" choicesay="overcharged"><![CDATA[overcharged]]></answer>
    <answer rationale="Try again." value="0" choicesay="delayed"><![CDATA[delayed]]></answer>
    <answer rationale="Try again." value="0" choicesay="lost"><![CDATA[lost]]></answer>
    <answer rationale="Try again." value="0" choicesay="mugged"><![CDATA[mugged]]></answer>
    <answer rationale="Try again." value="0" choicesay="double-booked"><![CDATA[double-booked]]></answer>
    <answer rationale="Try again." value="0" choicesay="misinformed"><![CDATA[misinformed]]></answer>
    <answer rationale="Try again." value="0" choicesay="diverted"><![CDATA[diverted]]></answer>
    <answer rationale="Try again." value="0" choicesay="short-changed"><![CDATA[short-changed]]></answer>
    <answer rationale="Try again." value="0" choicesay="poisoned"><![CDATA[poisoned]]></answer>
    <answer rationale="Try again." value="0" choicesay="stolen"><![CDATA[stolen]]></answer>
    <answer rationale="Try again." value="0" choicesay="burned"><![CDATA[burned]]></answer>
    <answer rationale="Try again." value="0" choicesay="robbed"><![CDATA[robbed]]></answer>
    <answer rationale="Try again." value="0" choicesay="damaged"><![CDATA[damaged]]></answer>
    <answer rationale="Right." value="1" choicesay="bumped"><![CDATA[bumped]]></answer>
  </question>
</catalog>
