<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Click Answer the Phone button.]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good morning, Prestige. This is aaaaa speaking. How may I help you?]]></question>
    <saythis><![CDATA[Good morning, Prestige. This is aaaaa speaking. How may I help you?]]></saythis>
    <answer rationale="Hi good morning. I would like to make a reservation please." value="1" choicesay="Good morning, Prestige. This is aaaaa speaking. How may I help you?"><![CDATA[Good morning, Prestige. This is aaaaa speaking. How may I help you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am I would be more than happy to assist you. May I have your name please?]]></question>
    <saythis><![CDATA[Yes ma'am I would be more than happy to assist you. May I have your name please?]]></saythis>
    <answer rationale="My name is Louise Bolton." value="1" choicesay="Yes ma'am I would be more than happy to assist you. May I have your name please?"><![CDATA[Yes ma'am I would be more than happy to assist you. May I have your name please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Can you please spell your last name, ma'am?]]></saythis>
    <answer rationale="Bolton is B, O, L, T, O, N." value="1" choicesay="Can you please spell your last name, ma'am?"><![CDATA[Can you please spell your last name, ma'am?]]></answer>
    <answer rationale="Louise is L, O, U, I, S, E." value="1" choicesay="Can you please spell your first name?"><![CDATA[Can you please spell your first name?]]></answer>
    <answer rationale="Louise Bolton." value="1" choicesay="I beg your pardon, can you please repeat your name?"><![CDATA[I beg your pardon, can you please repeat your name?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[When will you be arriving, Ms. Bolton?]]></question>
    <saythis><![CDATA[When will you be arriving, Ms. Bolton?]]></saythis>
    <answer rationale="Firstly, it is missus and secondly, it is February the eighth." value="1" choicesay="When will you be arriving, Ms. Bolton?"><![CDATA[When will you be arriving, Ms. Bolton?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[What month will you be checking in?]]></saythis>
    <answer rationale="February." value="1" choicesay="What month will you be checking in?"><![CDATA[What month will you be checking in?]]></answer>
    <answer rationale="The eighth." value="1" choicesay="What day will you be checking in?"><![CDATA[What day will you be checking in?]]></answer>
    <answer rationale="The eighth of February." value="1" choicesay="I'm sorry, Mrs. Bolton. When you will be checking in?"><![CDATA[I'm sorry, Mrs. Bolton. When you will be checking in?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[When will you be checking out, ma'am?]]></question>
    <saythis><![CDATA[When will you be checking out, ma'am?]]></saythis>
    <answer rationale="I will be checking out on the eleventh." value="1" choicesay="When will you be checking out, ma'am?"><![CDATA[When will you be checking out, ma'am?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[What month will you be checking out?]]></saythis>
    <answer rationale="Also February." value="1" choicesay="What month will you be checking out?"><![CDATA[What month will you be checking out?]]></answer>
    <answer rationale="The eleventh." value="1" choicesay="What day will you be checking out?"><![CDATA[What day will you be checking out?]]></answer>
    <answer rationale="The eleventh of February." value="1" choicesay="When you will be checking out, Mrs. Bolton?"><![CDATA[When you will be checking out, Mrs. Bolton?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[How many people will be in your party?]]></question>
    <saythis><![CDATA[How many people will be in your party?]]></saythis>
    <answer rationale="Just one this time. I am traveling to attend a conference downtown." value="1" choicesay="How many people will be in your party?"><![CDATA[How many people will be in your party?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Excuse me but can you please repeat that?]]></saythis>
    <answer rationale="I am the only one staying in the room." value="1" choicesay="Excuse me but can you please repeat that?"><![CDATA[Excuse me but can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Did you have any preference for the room view, Mrs. Bolton?]]></question>
    <saythis><![CDATA[Did you have any preference for the room view, Mrs. Bolton?]]></saythis>
    <answer rationale="I would like a Suite as I enjoy the space and I would also like to see a sunset over the sailboats." value="1" choicesay="Did you have any preference for the room view, Mrs. Bolton?"><![CDATA[Did you have any preference for the room view, Mrs. Bolton?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes Mrs. Bolton, that would be our Inner Harbor view suites.]]></question>
    <saythis><![CDATA[Yes Mrs. Bolton, that would be our Inner Harbor view suites.]]></saythis>
    <answer rationale="Right. Lovely sunsets. And those sailboats." value="1" choicesay="Yes Mrs. Bolton, that would be our Inner Harbor view suites."><![CDATA[Yes Mrs. Bolton, that would be our Inner Harbor view suites.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[It seems that there is no availability for a suite on those dates. Perhaps you would like a Premier Inner Harbor?]]></question>
    <saythis><![CDATA[It seems that there is no availability for a suite on those dates. Perhaps you would like a Premier Inner Harbor?]]></saythis>
    <answer rationale="No thank you. I would prefer another suite then." value="1" choicesay="It seems that there is no availability for a suite on those dates. Perhaps you would like a Premier Inner Harbor?"><![CDATA[It seems that there is no availability for a suite on those dates. Perhaps you would like a Premier Inner Harbor?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Certainly, Mrs. Bolton. Let me check our system.]]></question>
    <saythis><![CDATA[Certainly, Mrs. Bolton. Let me check our system.]]></saythis>
    <answer rationale="Thank you." value="1" choicesay="Certainly, Mrs. Bolton. Let me check our system."><![CDATA[Certainly, Mrs. Bolton. Let me check our system.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I'm so sorry, but all of our suites are fully booked for those dates.]]></question>
    <saythis><![CDATA[I'm so sorry, but all of our suites are fully booked for those dates. ]]></saythis>
    <answer rationale="What a shame. I was so looking forward to staying at your hotel." value="1" choicesay="I'm so sorry, but all of our suites are fully booked for those dates. "><![CDATA[I'm so sorry, but all of our suites are fully booked for those dates.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I know you said you only wanted a suite, but some of our premier rooms are quite spacious and may suit your needs.]]></question>
    <saythis><![CDATA[I know you said you only wanted a suite, but some of our premier rooms are quite spacious and may suit your needs.]]></saythis>
    <answer rationale="Oh no, I don't think so. I suppose I will just look elsewhere. Thank you." value="1" choicesay="I know you said you only wanted a suite, but some of our premier rooms are quite spacious and may suit your needs."><![CDATA[I know you said you only wanted a suite, but some of our premier rooms are quite spacious and may suit your needs.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Of course Mrs. Bolton. I apologize that I was not able to assist you to your satisfaction. We do hope you consider the Prestige in the future.]]></question>
    <saythis><![CDATA[Of course Mrs. Bolton. I apologize that I was not able to assist you to your satisfaction. We do hope you consider the Prestige in the future.]]></saythis>
    <answer rationale="My husband and I adore your hotel and always consider it first. Perhaps I will have better luck next time. Thank you again. Bye bye." value="1" choicesay="Of course Mrs. Bolton. I apologize that I was not able to assist you to your satisfaction. We do hope you consider the Prestige in the future."><![CDATA[Of course Mrs. Bolton. I apologize that I was not able to assist you to your satisfaction. We do hope you consider the Prestige in the future.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes Mrs. Bolton, we look forward to the opportunity of serving you in the future. Have a nice day. Goodbye.]]></question>
    <saythis><![CDATA[Yes Mrs. Bolton, we look forward to the opportunity of serving you in the future. Have a nice day. Goodbye.]]></saythis>
    <answer rationale="Yes, goodbye." value="1" choicesay="Yes Mrs. Bolton, we look forward to the opportunity of serving you in the future. Have a nice day. Goodbye."><![CDATA[Yes Mrs. Bolton, we look forward to the opportunity of serving you in the future. Have a nice day. Goodbye.]]></answer>
  </question>
</catalog>
