<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Click Answer the Phone button.]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good afternoon, this is the Prestige. aaaaa speaking. How may I help you?]]></question>
    <saythis><![CDATA[Good afternoon, this is the Prestige. aaaaa speaking. How may I help you?]]></saythis>
    <answer rationale="Hello. I'd like to make a reservation if I may." value="1" choicesay="Good afternoon, this is the Prestige. aaaaa speaking. How may I help you?"><![CDATA[Good afternoon, this is the Prestige. aaaaa speaking. How may I help you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Certainly sir. May I have your name please?]]></question>
    <saythis><![CDATA[Certainly sir. May I have your name please?]]></saythis>
    <answer rationale="The name is Bulhorn. Dieter Bulhorn." value="1" choicesay="Certainly sir. May I have your name please?"><![CDATA[Certainly sir. May I have your name please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Can you please spell your last name?]]></saythis>
    <answer rationale="Bulhorn. B, U, L, H, O, R, N." value="1" choicesay="Can you please spell your last name?"><![CDATA[Can you please spell your last name?]]></answer>
    <answer rationale="Dieter is spelled D, I, E, T, E, R." value="1" choicesay="Can you please spell your first name?"><![CDATA[Can you please spell your first name?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[When will you be checking in, Mr. Bulhorn?]]></question>
    <saythis><![CDATA[When will you be checking in, Mr. Bulhorn?]]></saythis>
    <answer rationale="I'd like to check in next week on the twenty-first." value="1" choicesay="When will you be checking in, Mr. Bulhorn?"><![CDATA[When will you be checking in, Mr. Bulhorn?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[I beg your pardon, but could you please repeat that?]]></saythis>
    <answer rationale="The twenty-first of the month." value="1" choicesay="I beg your pardon, but could you please repeat that?"><![CDATA[I beg your pardon, but could you please repeat that?]]></answer>
    <answer rationale="March." value="1" choicesay="Sorry, but can you please repeat that?"><![CDATA[Sorry, but can you please repeat that?]]></answer>
    <answer rationale="The twenty-first." value="1" choicesay="What day would you like to check in?"><![CDATA[What day would you like to check in?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And when would you be checking out?]]></question>
    <saythis><![CDATA[And when would you be checking out?]]></saythis>
    <answer rationale="Oh the twenty-fourth please." value="1" choicesay="And when would you be checking out?"><![CDATA[And when would you be checking out?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[What month would you like to check out?]]></saythis>
    <answer rationale="March." value="1" choicesay="What month would you like to check out?"><![CDATA[What month would you like to check out?]]></answer>
    <answer rationale="The twenty-fourth." value="1" choicesay="What day would you like to check out?"><![CDATA[What day would you like to check out?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[How many people will there be in your party, Mr. Bulhorn?]]></question>
    <saythis><![CDATA[How many people will there be in your party, Mr. Bulhorn?]]></saythis>
    <answer rationale="Oh, just one." value="1" choicesay="How many people will there be in your party, Mr. Bulhorn?"><![CDATA[How many people will there be in your party, Mr. Bulhorn?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Sorry but can you please repeat that?]]></saythis>
    <answer rationale="One person." value="1" choicesay="Sorry but can you please repeat that?"><![CDATA[Sorry but can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Mr. Bulhorn, I have a Deluxe Inner Harbor view room with a beautiful view of the sunset.]]></question>
    <saythis><![CDATA[Mr. Bulhorn, I have a Deluxe Inner Harbor view room with a beautiful view of the sunset.]]></saythis>
    <answer rationale="Is that all you have? I was hoping for a suite actually." value="1" choicesay="Mr. Bulhorn, I have a Deluxe Inner Harbor view room with a beautiful view of the sunset."><![CDATA[Mr. Bulhorn, I have a Deluxe Inner Harbor view room with a beautiful view of the sunset.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Let me check the availability of that Mr. Bulhorn.]]></question>
    <saythis><![CDATA[Let me check the availability of that Mr. Bulhorn.]]></saythis>
    <answer rationale="Yeah that would be great, especially with the sunset you mentioned." value="1" choicesay="Let me check the availability of that Mr. Bulhorn."><![CDATA[Let me check the availability of that Mr. Bulhorn.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Oh, I am so sorry Mr. Bulhorn, but we currently do not have any suites available.]]></question>
    <saythis><![CDATA[Oh, I am so sorry Mr. Bulhorn, but we currently do not have any suites available.]]></saythis>
    <answer rationale="How about with a different view then? Just as long as it is a suite." value="1" choicesay="Oh, I am so sorry Mr. Bulhorn, but we currently do not have any suites available."><![CDATA[Oh, I am so sorry Mr. Bulhorn, but we currently do not have any suites available.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[No, I'm sorry about that too. It seems that there are no suites available for the dates you have specified. Perhaps a different date if your schedule permits?]]></question>
    <saythis><![CDATA[No, I'm sorry about that too. It seems that there are no suites available for the dates you have specified. Perhaps a different date if your schedule permits?]]></saythis>
    <answer rationale="No, that won't work for me at all. I guess I can try another hotel." value="1" choicesay="No, I'm sorry about that too. It seems that there are no suites available for the dates you have specified. Perhaps a different date if your schedule permits?"><![CDATA[No, I'm sorry about that too. It seems that there are no suites available for the dates you have specified. Perhaps a different date if your schedule permits?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I have a premier room available with a Harbor/Mountain view. This is our most popular view and has a great panoramic view of the boats in the harbor and the mountains.]]></question>
    <saythis><![CDATA[I have a premier room available with a Harbor Mountain view. This is our most popular view and has a great panoramic view of the boats in the harbor and the mountains.]]></saythis>
    <answer rationale="That actually sounds quite nice but I don't know still." value="1" choicesay="I have a premier room available with a Harbor Mountain view. This is our most popular view and has a great panoramic view of the boats in the harbor and the mountains."><![CDATA[I have a premier room available with a Harbor Mountain view. This is our most popular view and has a great panoramic view of the boats in the harbor and the mountains.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Let me see. I can give you this premier room for only $336.]]></question>
    <saythis><![CDATA[Let me see. I can give you this premier room for only $336##Let me see. I can give you this premier room for only three hundred thirty-six dollars.]]></saythis>
    <answer rationale="Oh really? Now I am interested." value="1" choicesay="Let me see. I can give you this premier room for only $336##Let me see. I can give you this premier room for only three hundred thirty-six dollars."><![CDATA[Let me see. I can give you this premier room for only $336.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[It is a Premier Harbor/Mountain view room for $336 per night single occupancy. Shall I book this room for you?]]></question>
    <saythis><![CDATA[It is a Premier Harbor Mountain view room for $336 per night single occupancy. Shall I book this room for you?##It is a Premier Harbor Mountain view room for three hundred thirty-six dollars per night single occupancy. Shall I book this room for you?]]></saythis>
    <answer rationale="Yes I would like to book this room." value="1" choicesay="It is a Premier Harbor Mountain view room for $336 per night single occupancy. Shall I book this room for you?##It is a Premier Harbor Mountain view room for three hundred thirty-six dollars per night single occupancy. Shall I book this room for you?"><![CDATA[It is a Premier Harbor Mountain view room for $336 per night single occupancy. Shall I book this room for you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Would you be interested in a Premier room?]]></saythis>
    <answer rationale="I would consider it if is as nice as a suite." value="1" choicesay="Would you be interested in a Premier room?"><![CDATA[Would you be interested in a Premier room?]]></answer>
    <answer rationale="Yes if it has a great panoramic view of the boats and the mountains as you said." value="1" choicesay="Would you be interested in a Harbor Mountain view room?"><![CDATA[Would you be interested in a Harbor Mountain view room?]]></answer>
    <answer rationale="Yes I would like to book the Premier Harbor/Mountain view room." value="1" choicesay="Would you be interested in booking the room?"><![CDATA[Would you be interested in booking the room?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[What kind of bed would you like to reserve, Mr. Bulhorn?]]></question>
    <saythis><![CDATA[What kind of bed would you like to reserve, Mr. Bulhorn?]]></saythis>
    <answer rationale="I would prefer a king size bed." value="1" choicesay="What kind of bed would you like to reserve, Mr. Bulhorn?"><![CDATA[What kind of bed would you like to reserve, Mr. Bulhorn?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[What size bed would you like again?]]></saythis>
    <answer rationale="A king size bed please." value="1" choicesay="What size bed would you like again?"><![CDATA[What size bed would you like again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Which credit card would you like to use to hold this reservation, sir?]]></question>
    <saythis><![CDATA[Which credit card would you like to use to hold this reservation, sir?]]></saythis>
    <answer rationale="I'd like to put it on my Visa card." value="1" choicesay="Which credit card would you like to use to hold this reservation, sir?"><![CDATA[Which credit card would you like to use to hold this reservation, sir?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm sorry, but what credit card did you say you would like to use?]]></saythis>
    <answer rationale="Visa." value="1" choicesay="I'm sorry, but what credit card did you say you would like to use?"><![CDATA[I'm sorry, but what credit card did you say you would like to use?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[When you are ready, please read your credit card number to me, Mr. Bulhorn.]]></question>
    <saythis><![CDATA[When you are ready, please read your credit card number to me, Mr. Bulhorn.]]></saythis>
    <answer rationale="Okay, the number is 4, 7, 2, 3, 8, 6, 3, 5, 7 , 5, 7." value="1" choicesay="When you are ready, please read your credit card number to me, Mr. Bulhorn."><![CDATA[When you are ready, please read your credit card number to me, Mr. Bulhorn.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Can you repeat the number again?]]></saythis>
    <answer rationale="4, 7, 2, 3, 8, 6, 3, 5, 7, 5, 7." value="1" choicesay="Can you repeat the number again?"><![CDATA[Can you repeat the number again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[How about the expiration date?]]></question>
    <saythis><![CDATA[How about the expiration date?]]></saythis>
    <answer rationale="Expiration is nine nineteen." value="1" choicesay="How about the expiration date?"><![CDATA[How about the expiration date?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[What is the card expiration month?]]></saythis>
    <answer rationale="September." value="1" choicesay="What is the card expiration month?"><![CDATA[What is the card expiration month?]]></answer>
    <answer rationale="Nineteen." value="1" choicesay="What is the card expiration year?"><![CDATA[What is the card expiration year?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And finally, may I have a contact number where we may reach you, Mr. Bulhorn?]]></question>
    <saythis><![CDATA[And finally, may I have a contact number where we may reach you, Mr. Bulhorn?]]></saythis>
    <answer rationale="Okay my number is 5, 5, 6, 6, 9, 4, 5, 9, 6, 5, 7. I am calling from Brazil by the way." value="1" choicesay="And finally, may I have a contact number where we may reach you, Mr. Bulhorn?"><![CDATA[And finally, may I have a contact number where we may reach you, Mr. Bulhorn?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Can you repeat your number again?]]></saythis>
    <answer rationale="5, 5, 6, 6, 9, 4, 5, 9, 6, 5, 7." value="1" choicesay="Can you repeat your number again?"><![CDATA[Can you repeat your number again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Reserve</em> to make the reservation.</span>]]></question>
    <saythis><![CDATA[What is your name?]]></saythis>
    <answer rationale="My name is Dieter Bulhorn." value="1" choicesay="What is your name?"><![CDATA[What is your name?]]></answer>
    <answer rationale="March twenty-one." value="1" choicesay="When would you like to check in?"><![CDATA[When would you like to check in?]]></answer>
    <answer rationale="March twenty-four." value="1" choicesay="When would you like to check out?"><![CDATA[When would you like to check out?]]></answer>
    <answer rationale="Only me." value="1" choicesay="How many people are in your party?"><![CDATA[How many people are in your party?]]></answer>
    <answer rationale="A premier room." value="1" choicesay="What kind of room type would you like to reserve?"><![CDATA[What kind of room type would you like to reserve?]]></answer>
    <answer rationale="I am interested in a Harbor/Mountain view room." value="1" choicesay="What room view would you like to reserve?"><![CDATA[What room view would you like to reserve?]]></answer>
    <answer rationale="A king size bed please." value="1" choicesay="What size bed would you like?"><![CDATA[What size bed would you like?]]></answer>
    <answer rationale="Visa." value="1" choicesay="What credit card did you say you would like to use?"><![CDATA[What credit card did you say you would like to use?]]></answer>
    <answer rationale="4, 7, 2, 3, 8, 6, 3, 5, 7, 5, 7." value="1" choicesay="What is your credit card number?"><![CDATA[What is your credit card number?]]></answer>
    <answer rationale="September twenty-nineteen." value="1" choicesay="When does your credit card expire?"><![CDATA[When does your credit card expire?]]></answer>
    <answer rationale="5, 5, 6, 6, 9, 4, 5, 9, 6, 5, 7." value="1" choicesay="May I have a phone number where we can reach you?"><![CDATA[May I have a phone number where we can reach you?]]></answer>
    <answer rationale="That's D, I, E, T, E, R, and then B, U, L, H, O, R, N." value="1" choicesay="Can you please spell your full name?"><![CDATA[Can you please spell your full name?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you very much Mr. Bulhorn. Your confirmation number is ESI-31609.]]></question>
    <saythis><![CDATA[Thank you very much Mr. Bulhorn. Your confirmation number is ESI-31609.##Thank you very much Mr. Bulhorn. Your confirmation number is ESI-thirty one six hundred nine.]]></saythis>
    <answer rationale="Thanks too. Let me write that down." value="1" choicesay="Thank you very much Mr. Bulhorn. Your confirmation number is ESI-31609.##Thank you very much Mr. Bulhorn. Your confirmation number is ESI-thirty one six hundred nine."><![CDATA[Thank you very much Mr. Bulhorn. Your confirmation number is ESI-31609.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[In the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></question>
    <saythis><![CDATA[In the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></saythis>
    <answer rationale="I understand." value="1" choicesay="In the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges."><![CDATA[In the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Is there anything else I can assist you with this afternoon, Mr. Bulhorn?]]></question>
    <saythis><![CDATA[Is there anything else I can assist with you this afternoon, Mr. Bulhorn?]]></saythis>
    <answer rationale="Oh no. I am fine." value="1" choicesay="Is there anything else I can assist with you this afternoon, Mr. Bulhorn?"><![CDATA[Is there anything else I can assist with you this afternoon, Mr. Bulhorn?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you again for reserving at the Prestige, and we look forward to seeing you next week. Goodbye.]]></question>
    <saythis><![CDATA[Thank you again for reserving at the Prestige, and we look forward to seeing you next week. Goodbye.]]></saythis>
    <answer rationale="Thank you and see you next week too. Bye." value="1" choicesay="Thank you again for reserving at the Prestige, and we look forward to seeing you next week. Goodbye."><![CDATA[Thank you again for reserving at the Prestige, and we look forward to seeing you next week. Goodbye.]]></answer>
  </question>
</catalog>
