<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Click Answer the Phone button.]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good morning, this is the Prestige. aaaaa speaking, how may I help you?]]></question>
    <saythis><![CDATA[Good morning, this is the Prestige.  aaaaa speaking, how may I help you?]]></saythis>
    <answer rationale="Yes good morning. I would like to make a reservation for three." value="1" choicesay="Good morning, this is the Prestige.  aaaaa speaking, how may I help you?"><![CDATA[Good morning, this is the Prestige.  aaaaa speaking, how may I help you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Certainly sir, I would be more than happy to assist you today.]]></question>
    <saythis><![CDATA[Certainly sir, I would be more than happy to assist you today.]]></saythis>
    <answer rationale="Oh, thank you." value="1" choicesay="Certainly sir, I would be more than happy to assist you today."><![CDATA[Certainly sir, I would be more than happy to assist you today.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[May I have your name, sir?]]></question>
    <saythis><![CDATA[May I have your name, sir?]]></saythis>
    <answer rationale="My name is Dr. Stefan Lucks." value="1" choicesay="May I have your name, sir?"><![CDATA[May I have your name, sir?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Can you please spell your last name?]]></saythis>
    <answer rationale="It is L, U, C, K, S." value="1" choicesay="Can you please spell your last name?"><![CDATA[Can you please spell your last name?]]></answer>
    <answer rationale="It is S, T, E, F, A, N." value="1" choicesay="Can you please spell your first name?"><![CDATA[Can you please spell your first name?]]></answer>
    <answer rationale="My name is Stefan Lucks." value="1" choicesay="Can you please repeat your name again?"><![CDATA[Can you please repeat your name again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[When will you be checking in, Dr. Lucks?]]></question>
    <saythis><![CDATA[When will you be checking in, Dr. Lucks?]]></saythis>
    <answer rationale="The twenty-eighth of August." value="1" choicesay="When will you be checking in, Dr. Lucks?"><![CDATA[When will you be checking in, Dr. Lucks?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[What month is that, Dr. Lucks?]]></saythis>
    <answer rationale="August." value="1" choicesay="What month is that, Dr. Lucks?"><![CDATA[What month is that, Dr. Lucks?]]></answer>
    <answer rationale="The twenty-eighth." value="1" choicesay="What day is that, sir?"><![CDATA[What day is that, sir?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[When will you be checking out, Dr. Lucks?]]></question>
    <saythis><![CDATA[When will you be checking out, Dr. Lucks?]]></saythis>
    <answer rationale="I was thinking about checking out on the first of September." value="1" choicesay="When will you be checking out, Dr. Lucks?"><![CDATA[When will you be checking out, Dr. Lucks?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[What month are you checking out?]]></saythis>
    <answer rationale="September." value="1" choicesay="What month are you checking out?"><![CDATA[What month are you checking out?]]></answer>
    <answer rationale="The first." value="1" choicesay="What day are you checking out?"><![CDATA[What day are you checking out?]]></answer>
    <answer rationale="September one." value="1" choicesay="Can you please repeat the check out date?"><![CDATA[Can you please repeat the check out date?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[How many people will be in your party, Dr. Lucks?]]></question>
    <saythis><![CDATA[How many people will be in your party, Dr. Lucks?]]></saythis>
    <answer rationale="Just myself, my wife and my son." value="1" choicesay="How many people will be in your party, Dr. Lucks?"><![CDATA[How many people will be in your party, Dr. Lucks?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm sorry, but can you please repeat that?]]></saythis>
    <answer rationale="Myself, my wife and my 7 year old son." value="1" choicesay="I'm sorry, but can you please repeat that?"><![CDATA[I'm sorry, but can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I have availabilities for the Harbor Mountain view, and the Inner Harbor view, our top choices.]]></question>
    <saythis><![CDATA[I have availabilities for the Harbor Mountain view, and the Inner Harbor view, our top choices.]]></saythis>
    <answer rationale="Yes, the Harbor/Mountain view room would be perfect." value="1" choicesay="I have availabilities for the Harbor Mountain view, and the Inner Harbor view, our top choices."><![CDATA[I have availabilities for the Harbor Mountain view, and the Inner Harbor view, our top choices.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Which room view would you like to reserve, sir?]]></saythis>
    <answer rationale="I would like to reserve the Harbor/Mountain view please." value="1" choicesay="Which room view would you like to reserve, sir?"><![CDATA[Which room view would you like to reserve, sir?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[The Harbor Mountain view Premier room, with an additional rollaway bed for your son, is $448 per night.]]></question>
    <saythis><![CDATA[The Harbor Mountain view Premier room, with an additional rollaway bed for your son, is $448 per night.##The Harbor Mountain view Premier room, with an additional rollaway bed for your son, is four hundred forty-eight dollars per night.]]></saythis>
    <answer rationale="Wait, that is quite a bit more than I expected. Do you have a more affordable room?" value="1" choicesay="The Harbor Mountain view Premier room, with an additional rollaway bed for your son, is $448 per night.##The Harbor Mountain view Premier room, with an additional rollaway bed for your son, is four hundred forty-eight dollars per night."><![CDATA[The Harbor Mountain view Premier room, with an additional rollaway bed for your son, is $448 per night.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Let me see, sir, about the availability of our Deluxe rooms.]]></question>
    <saythis><![CDATA[Let me see, sir, about the availability of our Deluxe rooms.]]></saythis>
    <answer rationale="Yes, thank you." value="1" choicesay="Let me see, sir, about the availability of our Deluxe rooms."><![CDATA[Let me see, sir, about the availability of our Deluxe rooms.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Unfortunately, all of our Deluxe rooms with the Harbor Mountain views are already booked.]]></question>
    <saythis><![CDATA[Unfortunately, all of our Deluxe rooms with the Harbor Mountain views are already booked. ]]></saythis>
    <answer rationale="Surely that is just for the Harbor/Mountain view." value="1" choicesay="Unfortunately, all of our Deluxe rooms with the Harbor Mountain views are already booked. "><![CDATA[Unfortunately, all of our Deluxe rooms with the Harbor Mountain views are already booked.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I am now checking for the other views. Ah, I see that they too are all fully booked.]]></question>
    <saythis><![CDATA[I am now checking for the other views. Ah, I see that they too are all fully booked.]]></saythis>
    <answer rationale="That is very distressing. I am quite disappointed." value="1" choicesay="I am now checking for the other views. Ah, I see that they too are all fully booked."><![CDATA[I am now checking for the other views. Ah, I see that they too are all fully booked.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[It is high season for that period, Dr. Lucks. Shall I continue with the Premier Harbor Mountain view room?]]></question>
    <saythis><![CDATA[It is high season for that period, Dr. Lucks. Shall I continue with the Premier Harbor Mountain view room?]]></saythis>
    <answer rationale="No, that won't be necessary because I am not willing to pay more for a room." value="1" choicesay="It is high season for that period, Dr. Lucks. Shall I continue with the Premier Harbor Mountain view room?"><![CDATA[It is high season for that period, Dr. Lucks. Shall I continue with the Premier Harbor Mountain view room?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes Dr. Lucks, as you wish. Shall we look for another date that would be suitable?]]></question>
    <saythis><![CDATA[Yes Dr. Lucks, as you wish. Shall we look for another date that would be suitable?]]></saythis>
    <answer rationale="No, sadly those are the only dates I am open for." value="1" choicesay="Yes Dr. Lucks, as you wish. Shall we look for another date that would be suitable?"><![CDATA[Yes Dr. Lucks, as you wish. Shall we look for another date that would be suitable?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I am sorry that we were not able to resolve this to your satisfaction, Dr. Lucks.]]></question>
    <saythis><![CDATA[I am sorry that we were not able to resolve this to your satisfaction, Dr. Lucks.]]></saythis>
    <answer rationale="That is okay. It is unfortunate but as they say, that is the way the cookie crumbles." value="1" choicesay="I am sorry that we were not able to resolve this to your satisfaction, Dr. Lucks."><![CDATA[I am sorry that we were not able to resolve this to your satisfaction, Dr. Lucks.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I understand sir. We hope you will consider the Prestige in your future plans.]]></question>
    <saythis><![CDATA[I understand sir. We hope you will consider the Prestige in your future plans.]]></saythis>
    <answer rationale="Naturally. I shall do that. Goodbye." value="1" choicesay="I understand sir. We hope you will consider the Prestige in your future plans."><![CDATA[I understand sir. We hope you will consider the Prestige in your future plans.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Goodbye Dr. Lucks and have a nice day.]]></question>
    <saythis><![CDATA[Goodbye Dr. Lucks and have a nice day.]]></saythis>
    <answer rationale="Yes, bye." value="1" choicesay="Goodbye Dr. Lucks and have a nice day."><![CDATA[Goodbye Dr. Lucks and have a nice day.]]></answer>
  </question>
</catalog>
