<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Click Answer the Phone button.]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good morning, Prestige. This is aaaaa speaking. How may I help you?]]></question>
    <saythis><![CDATA[Good morning, Prestige. This is aaaaa speaking. How may I help you?]]></saythis>
    <answer rationale="Good morning, I would like to make a reservation for one." value="1" choicesay="Good morning, Prestige. This is aaaaa speaking. How may I help you?"><![CDATA[Good morning, Prestige. This is aaaaa speaking. How may I help you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[May I have your name please?]]></question>
    <saythis><![CDATA[May I have your name please?]]></saythis>
    <answer rationale="My name is Mohammed  Sana." value="1" choicesay="May I have your name please?"><![CDATA[May I have your name please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Can you please spell your last name?]]></saythis>
    <answer rationale="Sana, spelled as S, A, N, A." value="1" choicesay="Can you please spell your last name?"><![CDATA[Can you please spell your last name?]]></answer>
    <answer rationale="M, O, H, A, M, M, E, D, Mohammed." value="1" choicesay="Can you please spell your first name?"><![CDATA[Can you please spell your first name?]]></answer>
    <answer rationale="Mohammed Sana is my name." value="1" choicesay="Can you please say your name again?"><![CDATA[Can you please say your name again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you, and when will you be checking in, Mr. Sana?]]></question>
    <saythis><![CDATA[Thank you, and when will you be checking in, Mr. Sana?]]></saythis>
    <answer rationale="I will be checking in tomorrow." value="1" choicesay="Thank you, and when will you be checking in, Mr. Sana?"><![CDATA[Thank you, and when will you be checking in, Mr. Sana?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[So you're checking in on December twelfth?]]></saythis>
    <answer rationale="No, the day before the twelfth." value="1" choicesay="So you're checking in on December twelfth?"><![CDATA[So you're checking in on December 12th?]]></answer>
    <answer rationale="Tomorrow. Eleventh of this month." value="1" choicesay="I'm sorry but when will you be checking in?"><![CDATA[I'm sorry but when will you be checking in?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[When will you be checking out, sir?]]></question>
    <saythis><![CDATA[When will you be checking out, sir?]]></saythis>
    <answer rationale="I will be staying for eight days." value="1" choicesay="When will you be checking out, sir?"><![CDATA[When will you be checking out, sir?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Excuse me, but what date did you want to check out?]]></saythis>
    <answer rationale="December nineteen." value="1" choicesay="Excuse me, but what date did you want to check out?"><![CDATA[Excuse me, but what date did you want to check out?]]></answer>
    <answer rationale="This month." value="1" choicesay="Excuse me, but what month did you want to check out?"><![CDATA[Excuse me, but what month did you want to check out?]]></answer>
    <answer rationale="Nineteen." value="1" choicesay="What day did you want to check out?"><![CDATA[What day did you want to check out?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[How many people are in your party?]]></question>
    <saythis><![CDATA[How many people are in your party?]]></saythis>
    <answer rationale="I will be alone." value="1" choicesay="How many people are in your party?"><![CDATA[How many people are in your party?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Can you repeat that, sir?]]></saythis>
    <answer rationale="Yes, I will check in alone." value="1" choicesay="Can you repeat that, sir?"><![CDATA[Can you repeat that, sir?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Did you have a room preference, Mr. Sana?]]></question>
    <saythis><![CDATA[Did you have a room preference, Mr. Sana?]]></saythis>
    <answer rationale="I have stayed at the Prestige several times and I would like an Inner Harbor view room, preferably your Deluxe room." value="1" choicesay="Did you have a room preference, Mr. Sana?"><![CDATA[Did you have a room preference, Mr. Sana?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Let me check to see if I have those available.]]></question>
    <saythis><![CDATA[Let me check to see if I have those available.]]></saythis>
    <answer rationale="Yes, please." value="1" choicesay="Let me check to see if I have those available."><![CDATA[Let me check to see if I have those available.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I'm sorry Mr. Sana, but those are fully booked, however I do have an Inner Harbor view Premier room.]]></question>
    <saythis><![CDATA[I'm sorry Mr. Sana but those are fully booked, however I do have an Inner Harbor view Premier room.]]></saythis>
    <answer rationale="A Premier room won't do. How about a Deluxe Harbor/Mountain view room?" value="1" choicesay="I'm sorry Mr. Sana but those are fully booked, however I do have an Inner Harbor view Premier room."><![CDATA[I'm sorry Mr. Sana but those are fully booked, however I do have an Inner Harbor view Premier room.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[No, sir, I also have no availability for those. Both the Harbor/Mountain and Inner Harbor views are our most popular and they tend to go quickly.]]></question>
    <saythis><![CDATA[No, sir, I also have no availability for those. Both the Harbor/Mountain and Inner Harbor views are our most popular and they tend to go quickly.]]></saythis>
    <answer rationale="I guess I came in a little late. Anyway, what are my other options?" value="1" choicesay="No, sir, I also have no availability for those. Both the Harbor/Mountain and Inner Harbor views are our most popular and they tend to go quickly."><![CDATA[No, sir, I also have no availability for those. Both the Harbor/Mountain and Inner Harbor views are our most popular and they tend to go quickly.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Unfortunately, on such short notice, my only availability is for a City view room.]]></question>
    <saythis><![CDATA[Unfortunately, on such short notice, my only availability is for a City view room.]]></saythis>
    <answer rationale="But I really would love to see the sunset and the boats." value="1" choicesay="Unfortunately, on such short notice, my only availability is for a City view room."><![CDATA[Unfortunately, on such short notice, my only availability is for a City view room.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I can give you room 825, which gives a slight view of the Inner Harbor from the balcony. It is still possible to watch the sunset with the boats in the harbor.]]></question>
    <saythis><![CDATA[I can give you room 825, which gives a slight view of the Inner Harbor from the balcony. It is still possible to watch the sunset with the boats in the harbor.##I can give you room 8, 2, 5, which gives a slight view of the Inner Harbor from the balcony. It is still possible to watch the sunset with the boats in the harbor.##I can give you room eight twenty five, which gives a slight view of the Inner Harbor from the balcony. It is still possible to watch the sunset with the boats in the harbor.]]></saythis>
    <answer rationale="I think I don't have any other choice but to take it." value="1" choicesay="I can give you room 825, which gives a slight view of the Inner Harbor from the balcony. It is still possible to watch the sunset with the boats in the harbor.##I can give you room 8, 2, 5, which gives a slight view of the Inner Harbor from the balcony. It is still possible to watch the sunset with the boats in the harbor.##I can give you room eight twenty five, which gives a slight view of the Inner Harbor from the balcony. It is still possible to watch the sunset with the boats in the harbor."><![CDATA[I can give you room 825, which gives a slight view of the Inner Harbor from the balcony. It is still possible to watch the sunset with the boats in the harbor.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[So shall I reserve this room for you, Mr. Sana?]]></question>
    <saythis><![CDATA[So shall I reserve this room for you, Mr. Sana?]]></saythis>
    <answer rationale="Yes, that will do." value="1" choicesay="So shall I reserve this room for you, Mr. Sana?"><![CDATA[So shall I reserve this room for you, Mr. Sana?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[What room type would you like, sir?]]></saythis>
    <answer rationale="A Deluxe, please." value="1" choicesay="What room type would you like, sir?"><![CDATA[What room type would you like, sir?]]></answer>
    <answer rationale="A Deluxe City view room, with a slight view of the boats in the harbor, would be fine." value="1" choicesay="Can you please repeat that?"><![CDATA[Can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Room 825 does not have a king size bed, though. Will that be fine?]]></question>
    <saythis><![CDATA[Room 825 does not have a king size bed, though. Will that be fine?##Room 8, 2, 5 does not have a king size bed, though. Will that be fine?##Room eight twenty five does not have a king size bed, though. Will that be fine?]]></saythis>
    <answer rationale="Oh, no problem at all. I just want a double bed." value="1" choicesay="Room 825 does not have a king size bed, though. Will that be fine?##Room 8, 2, 5 does not have a king size bed, though. Will that be fine?##Room eight twenty five does not have a king size bed, though. Will that be fine?"><![CDATA[Room 825 does not have a king size bed, though. Will that be fine?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[What kind of bed would you like?]]></saythis>
    <answer rationale="Double." value="1" choicesay="What kind of bed would you like?"><![CDATA[What kind of bed would you like?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[So Mr. Sana, we are down to a Deluxe City view room with double beds for $239 per night, single occupancy.]]></question>
    <saythis><![CDATA[So Mr. Sana, we are down to a Deluxe City view room with double beds for $239 per night, single occupancy.##So Mr. Sana, we are down to a Deluxe City view room with double beds for two hundred thirty-nine dollars per night, single occupancy.]]></saythis>
    <answer rationale="Right." value="1" choicesay="So Mr. Sana, we are down to a Deluxe City view room with double beds for $239 per night, single occupancy.##So Mr. Sana, we are down to a Deluxe City view room with double beds for two hundred thirty-nine dollars per night, single occupancy."><![CDATA[So Mr. Sana, we are down to a Deluxe City view room with double beds for $239 per night, single occupancy.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You will be checking in tomorrow, December 11 and will be checking out on December 19. Shall I proceed with this reservation, Mr. Sana?]]></question>
    <saythis><![CDATA[You will be checking in tomorrow, December 11 and will be checking out on December 19. Shall I proceed with this reservation, Mr. Sana?##You will be checking in tomorrow, December eleven and will be checking out on December nineteen. Shall I proceed with this reservation, Mr. Sana?]]></saythis>
    <answer rationale="Proceed." value="1" choicesay="You will be checking in tomorrow, December 11 and will be checking out on December 19. Shall I proceed with this reservation, Mr. Sana?##You will be checking in tomorrow, December eleven and will be checking out on December nineteen. Shall I proceed with this reservation, Mr. Sana?"><![CDATA[You will be checking in tomorrow, December 11 and will be checking out on December 19. Shall I proceed with this reservation, Mr. Sana?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[In order to guarantee this reservation, we would need your credit card number. We accept all major cards.]]></question>
    <saythis><![CDATA[In order to guarantee this reservation, we would need your credit card number. We accept all major cards.]]></saythis>
    <answer rationale="Let me see. Uhm, I think I'll use my Visa with a card number of 2, 2, 4, 3, 4, 6, 7, 7, 4, 3, 3." value="1" choicesay="In order to guarantee this reservation, we would need your credit card number. We accept all major cards."><![CDATA[In order to guarantee this reservation, we would need your credit card number. We accept all major cards.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Excuse me but what credit card would you like to use to guarantee this room, Mr. Sana?]]></saythis>
    <answer rationale="Visa." value="1" choicesay="Excuse me but what credit card would you like to use to guarantee this room, Mr. Sana?"><![CDATA[Excuse me but what credit card would you like to use to guarantee this room, Mr. Sana?]]></answer>
    <answer rationale="Sure. It's 2, 2, 4, 3, 4, 6, 7, 7, 4, 3, 3." value="1" choicesay="Can you please repeat your credit card number, Mr. Sana?"><![CDATA[Can you please repeat your credit card number, Mr. Sana?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And what is your card's expiration date?]]></question>
    <saythis><![CDATA[And what is your card's expiration date?]]></saythis>
    <answer rationale="It's two twenty. Uh, five twenty, rather." value="1" choicesay="And what is your card's expiration date?"><![CDATA[And what is your card's expiration date?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm sorry but what is the expiration month?]]></saythis>
    <answer rationale="May." value="1" choicesay="I'm sorry but what is the expiration month?"><![CDATA[I'm sorry but what is the expiration month?]]></answer>
    <answer rationale="Two thousand twenty." value="1" choicesay="What is the expiration year again?"><![CDATA[What is the expiration year again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Finally, can I have a contact number where we may reach you?]]></question>
    <saythis><![CDATA[Finally, can I have a contact number where we may reach you?]]></saythis>
    <answer rationale="Oh, yes. It's 9, 7, 1, 1, 1, 6, 5, 2, 9, 9, 2, 6." value="1" choicesay="Finally, can I have a contact number where we may reach you?"><![CDATA[Finally, can I have a contact number where we may reach you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Can you please repeat the phone number again, Mr. Sana?]]></saythis>
    <answer rationale="9, 7, 1, 1, 1, 6, 5, 2, 9, 9, 2, 6." value="1" choicesay="Can you please repeat the phone number again, Mr. Sana?"><![CDATA[Can you please repeat the phone number again, Mr. Sana?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Reserve</em> to make the reservation.</span>]]></question>
    <saythis><![CDATA[May I have your name please?]]></saythis>
    <answer rationale="Mohammed Sana." value="1" choicesay="May I have your name please?"><![CDATA[May I have your name please?]]></answer>
    <answer rationale="Twelve eleven." value="1" choicesay="When will you be checking in, Mr. Sana?"><![CDATA[When will you be checking in, Mr. Sana?]]></answer>
    <answer rationale="Twelve nineteen." value="1" choicesay="When will you be checking out Mr. Sana?"><![CDATA[When will you be checking out Mr. Sana?]]></answer>
    <answer rationale="M, O, H, A, M, M, E, D." value="1" choicesay="Can you spell your first name?"><![CDATA[Can you spell your first name?]]></answer>
    <answer rationale="A City view room will do." value="1" choicesay="What room view would you like, Mr. Sana?"><![CDATA[What room view would you like, Mr. Sana?]]></answer>
    <answer rationale="I prefer a Deluxe room." value="1" choicesay="What room type would you like?"><![CDATA[What room type would you like?]]></answer>
    <answer rationale="Double bed, please." value="1" choicesay="What kind of bed would you like?"><![CDATA[What kind of bed would you like?]]></answer>
    <answer rationale="Visa." value="1" choicesay="What kind of credit card would you like to use to guarantee this room?"><![CDATA[What kind of credit card would you like to use to guarantee this room?]]></answer>
    <answer rationale="It's 2, 2, 4, 3, 4, 6, 7, 7, 4, 3, 3." value="1" choicesay="Can you please give me the credit card number?"><![CDATA[Can you please give me the credit card number?]]></answer>
    <answer rationale="May, two thousand twenty." value="1" choicesay="What is the credit card expiration date?"><![CDATA[What is the credit card expiration date?]]></answer>
    <answer rationale="9, 7, 1, 1, 1, 6, 5, 2, 9, 9, 2, 6." value="1" choicesay="Can I have a contact number where we may reach you?"><![CDATA[Can I have a contact number where we may reach you?]]></answer>
    <answer rationale="S, A, N, A." value="1" choicesay="Can you spell your last name?"><![CDATA[Can you spell your last name?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you very much Mr. Sana. Your confirmation number is ESI-121009.]]></question>
    <saythis><![CDATA[Thank you very much Mr. Sana. Your confirmation number is ESI-121009.##Thank you very much Mr. Sana. Your confirmation number is ESI-one hundred twenty-one thousand nine.]]></saythis>
    <answer rationale="Got it." value="1" choicesay="Thank you very much Mr. Sana. Your confirmation number is ESI-121009.##Thank you very much Mr. Sana. Your confirmation number is ESI-one hundred twenty-one thousand nine."><![CDATA[Thank you very much Mr. Sana. Your confirmation number is ESI-121009.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[In the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></question>
    <saythis><![CDATA[In the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></saythis>
    <answer rationale="Yes, thank you very much." value="1" choicesay="In the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges."><![CDATA[In the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Is there anything else I can assist you with this afternoon, Mr. Sana?]]></question>
    <saythis><![CDATA[Is there anything else I can assist you with this afternoon, Mr. Sana?]]></saythis>
    <answer rationale="None for now." value="1" choicesay="Is there anything else I can assist you with this afternoon, Mr. Sana?"><![CDATA[Is there anything else I can assist you with this afternoon, Mr. Sana?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you again for reserving at the Prestige, and we look forward to seeing you tomorrow. Goodbye.]]></question>
    <saythis><![CDATA[Thank you again for reserving at the Prestige, and we look forward to seeing you tomorrow. Goodbye.]]></saythis>
    <answer rationale="Bye." value="1" choicesay="Thank you again for reserving at the Prestige, and we look forward to seeing you tomorrow. Goodbye."><![CDATA[Thank you again for reserving at the Prestige, and we look forward to seeing you tomorrow. Goodbye.]]></answer>
  </question>
</catalog>
