<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Click Answer the Phone button.]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good afternoon, Prestige. This is aaaaa speaking, how may I help you?]]></question>
    <saythis><![CDATA[Good afternoon, Prestige. This is aaaaa speaking, how may I help you?]]></saythis>
    <answer rationale="Good afternoon, I'd like to make a reservation." value="1" choicesay="Good afternoon, Prestige. This is aaaaa speaking, how may I help you?"><![CDATA[Good afternoon, Prestige. This is aaaaa speaking, how may I help you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir, may I have your name please?]]></question>
    <saythis><![CDATA[Yes sir, may I have your name please?]]></saythis>
    <answer rationale="Certainly. My name is Lev Kanterovitch." value="1" choicesay="Yes sir, may I have your name please?"><![CDATA[Yes sir, may I have your name please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Can you please spell your last name for me?]]></saythis>
    <answer rationale="Kanterovitch. K, A, N, T, E, R, O, V, I, T, C, H." value="1" choicesay="Can you please spell your last name for me?"><![CDATA[Can you please spell your last name for me?]]></answer>
    <answer rationale="Lev is L, E, V." value="1" choicesay="Can you please spell your first name?"><![CDATA[Can you please spell your first name?]]></answer>
    <answer rationale="Lev Kanterovitch." value="1" choicesay="I'm sorry but can you please repeat your name again?"><![CDATA[I'm sorry but can you please repeat your name again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[When will you be arriving, Mr. Kanterovitch?]]></question>
    <saythis><![CDATA[When will you be arriving, Mr. Kanterovitch?]]></saythis>
    <answer rationale="We expect to arrive on the twentieth." value="1" choicesay="When will you be arriving, Mr. Kanterovitch?"><![CDATA[When will you be arriving, Mr. Kanterovitch?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Excuse me, but what month did you say you are arriving?]]></saythis>
    <answer rationale="February." value="1" choicesay="Excuse me, but what month did you say you are arriving?"><![CDATA[Excuse me, but what month did you say you are arriving?]]></answer>
    <answer rationale="The twentieth." value="1" choicesay="And what day did you say you are arriving?"><![CDATA[And what day did you say you are arriving?]]></answer>
    <answer rationale="February twenty." value="1" choicesay="Can you please repeat the date you will be arriving, Mr. Kanterovitch?"><![CDATA[Can you please repeat the date you will be arriving, Mr. Kanterovitch?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you, and when will you be checking out?]]></question>
    <saythis><![CDATA[Thank you, and when will you be checking out?]]></saythis>
    <answer rationale="We are checking out on the twenty-third." value="1" choicesay="Thank you, and when will you be checking out?"><![CDATA[Thank you, and when will you be checking out?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[What month will you be checking out, sir?]]></saythis>
    <answer rationale="We are checking out in February, too." value="1" choicesay="What month will you be checking out, sir?"><![CDATA[What month will you be checking out, sir?]]></answer>
    <answer rationale="The twenty-third." value="1" choicesay="What day will you be checking out, sir?"><![CDATA[What day will you be checking out, sir?]]></answer>
    <answer rationale="February twenty-three." value="1" choicesay="Can you please repeat the date you will be leaving, Mr. Kanterovitch?"><![CDATA[Can you please repeat the date you will be leaving, Mr. Kanterovitch?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[How many people will be in your party?]]></question>
    <saythis><![CDATA[How many people will be in your party?]]></saythis>
    <answer rationale="We will be three: My wife, my mother-in-law and myself." value="1" choicesay="How many people will be in your party?"><![CDATA[How many people will be in your party?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[How nice. So you will be with your family?]]></saythis>
    <answer rationale="Yes, the three of us always take short trips." value="1" choicesay="How nice. So you will be with your family?"><![CDATA[How nice. So you will be with your family?]]></answer>
    <answer rationale="Three people." value="1" choicesay="Excuse me, but can you please repeat: how many people are in your party?"><![CDATA[Excuse me, but can you please repeat: how many people are in your party?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Very good.  Do you have a room preference, Mr. Kanterovitch?]]></question>
    <saythis><![CDATA[Very good.  Do you have a room preference, Mr. Kanterovitch?]]></saythis>
    <answer rationale="Yes, my wife wants a Deluxe room large enough for three. " value="1" choicesay="Very good.  Do you have a room preference, Mr. Kanterovitch?"><![CDATA[Very good.  Do you have a room preference, Mr. Kanterovitch?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Can you confirm the room type again, Mr. Kanterovitch?]]></saythis>
    <answer rationale="We would like a deluxe room, please." value="1" choicesay="Can you confirm the room type again, Mr. Kanterovitch?"><![CDATA[Can you confirm the room type again, Mr. Kanterovitch?]]></answer>
    <answer rationale="Yes, one that is big enough for three." value="1" choicesay="Did you say a deluxe room, sir?"><![CDATA[Did you say a deluxe room, sir?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Let me see what is available.]]></question>
    <saythis><![CDATA[Let me see what is available.]]></saythis>
    <answer rationale="She also said she wants to be able to see the sailboats in the Harbor." value="1" choicesay="Let me see what is available."><![CDATA[Let me see what is available.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Sailboats are visible from the Inner Harbor and Harbor/Mountain view rooms.]]></question>
    <saythis><![CDATA[Sailboats are visible from the Inner Harbor and Harbor Mountain view rooms.]]></saythis>
    <answer rationale="Great. We would love one of those rooms." value="1" choicesay="Sailboats are visible from the Inner Harbor and Harbor Mountain view rooms."><![CDATA[Sailboats are visible from the Inner Harbor and Harbor/Mountain view rooms.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[My apologies, but I see that those room views are currently not available in the Deluxe rooms.]]></question>
    <saythis><![CDATA[My apologies, but I see that those room views are currently not available in the Deluxe rooms.]]></saythis>
    <answer rationale="Oh what a shame. Are there any other rooms then?" value="1" choicesay="My apologies, but I see that those room views are currently not available in the Deluxe rooms."><![CDATA[My apologies, but I see that those room views are currently not available in the Deluxe rooms.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Well Mr. Kanterovitch we also have our City view rooms. These have beautiful views of the buildings downtown.]]></question>
    <saythis><![CDATA[Well Mr. Kanterovitch we also have our City view rooms. These have beautiful views of the buildings downtown.]]></saythis>
    <answer rationale="I guess those will be fine. We will probably be in the spa anyway." value="1" choicesay="Well Mr. Kanterovitch we also have our City view rooms. These have beautiful views of the buildings downtown."><![CDATA[Well Mr. Kanterovitch we also have our City view rooms. These have beautiful views of the buildings downtown.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir. I have an availability for a City view room.]]></question>
    <saythis><![CDATA[Yes sir. I have an availability for a City view room.]]></saythis>
    <answer rationale="That's good news." value="1" choicesay="Yes sir. I have an availability for a City view room."><![CDATA[Yes sir. I have an availability for a City view room.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Can you please repeat that, sir?]]></saythis>
    <answer rationale="A City view room is fine." value="1" choicesay="Can you please repeat that, sir?"><![CDATA[Can you please repeat that, sir?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You have selected a room has double beds and you said your mother-in-law will also be staying with you?]]></question>
    <saythis><![CDATA[You have selected a room has double beds and you said your mother-in-law will also be staying with you?]]></saythis>
    <answer rationale="Oh yes, double beds are okay and I will need another bed for her." value="1" choicesay="You have selected a room has double beds and you said your mother-in-law will also be staying with you?"><![CDATA[You have selected a room has double beds and you said your mother-in-law will also be staying with you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes, we will include the additional rollaway bed.]]></question>
    <saythis><![CDATA[Yes, we will include the additional rollaway bed.]]></saythis>
    <answer rationale="Perfect." value="1" choicesay="Yes, we will include the additional rollaway bed."><![CDATA[Yes, we will include the additional rollaway bed.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[So Mr. Kanterovitch, I have you down for a Deluxe City view room with double beds and a rollaway for $339 per night.]]></question>
    <saythis><![CDATA[So Mr. Kanterovitch, I have you down for a Deluxe City view room with double beds and a rollaway for $339 per night.##So Mr. Kanterovitch, I have you down for a Deluxe City view room with double beds and a rollaway for three hundred thirty-nine dollars per night.]]></saythis>
    <answer rationale="Right." value="1" choicesay="So Mr. Kanterovitch, I have you down for a Deluxe City view room with double beds and a rollaway for $339 per night.##So Mr. Kanterovitch, I have you down for a Deluxe City view room with double beds and a rollaway for three hundred thirty-nine dollars per night."><![CDATA[So Mr. Kanterovitch, I have you down for a Deluxe City view room with double beds and a rollaway for $339 per night.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And you are checking in February 20 and checking out February 23 for a total of 3 nights. If that is correct, can I proceed with this reservation for you?]]></question>
    <saythis><![CDATA[And you are checking in February 20 and checking out February 23 for a total of 3 nights. If that is correct, can I proceed with this reservation for you?##And you are checking in February twenty and checking out February twenty-three for a total of three nights. If that is correct, can I proceed with this reservation for you?]]></saythis>
    <answer rationale="Oh yes, please do so." value="1" choicesay="And you are checking in February 20 and checking out February 23 for a total of 3 nights. If that is correct, can I proceed with this reservation for you?##And you are checking in February twenty and checking out February twenty-three for a total of three nights. If that is correct, can I proceed with this reservation for you?"><![CDATA[And you are checking in February 20 and checking out February 23 for a total of 3 nights. If that is correct, can I proceed with this reservation for you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[In order to guarantee this reservation, we would require a major credit card. What card would you like to use today, Mr. Kanterovitch?]]></question>
    <saythis><![CDATA[In order to guarantee this reservation, we would require a major credit card. What card would you like to use today, Mr. Kanterovitch?]]></saythis>
    <answer rationale="I'll put it on my Visa." value="1" choicesay="In order to guarantee this reservation, we would require a major credit card. What card would you like to use today, Mr. Kanterovitch?"><![CDATA[In order to guarantee this reservation, we would require a major credit card. What card would you like to use today, Mr. Kanterovitch?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm sorry but can you please repeat that? What card would you like to use?]]></saythis>
    <answer rationale="Visa." value="1" choicesay="I'm sorry but can you please repeat that? What card would you like to use?"><![CDATA[I'm sorry but can you please repeat that? What card would you like to use?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You may read the credit card number to me when are ready.]]></question>
    <saythis><![CDATA[You may read the credit card number to me when are ready.]]></saythis>
    <answer rationale="The number is 4, 5, 2, 2, 8, 2, 6, 4, 3, 3, 6." value="1" choicesay="You may read the credit card number to me when are ready."><![CDATA[You may read the credit card number to me when are ready.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Can you please repeat your credit card number, Mr. Kanterovitch?]]></saythis>
    <answer rationale="The number is 4, 5, 2, 2, 8, 2, 6, 4, 3, 3, 6." value="1" choicesay="Can you please repeat your credit card number, Mr. Kanterovitch?"><![CDATA[Can you please repeat your credit card number, Mr. Kanterovitch?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And what is the expiration date of your card?]]></question>
    <saythis><![CDATA[And what is the expiration date of your card?]]></saythis>
    <answer rationale="Expiration is nine fifteen." value="1" choicesay="And what is the expiration date of your card?"><![CDATA[And what is the expiration date of your card?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[What month is your card expiration?]]></saythis>
    <answer rationale="September." value="1" choicesay="What month is your card expiration?"><![CDATA[What month is your card expiration?]]></answer>
    <answer rationale="Twenty-fifteen." value="1" choicesay="What is your card expiration year?"><![CDATA[What is your card expiration year?]]></answer>
    <answer rationale="September Two thousand fifteen." value="1" choicesay="Can you please repeat the month and year of your card's expiration again?"><![CDATA[Can you please repeat the month and year of your card's expiration again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[May I please have a contact phone number in case we need to reach you?]]></question>
    <saythis><![CDATA[May I please have a contact phone number in case we need to reach you?]]></saythis>
    <answer rationale="Our number here is 9, 7, 2, 4, 3, 5, 8, 2, 6, 2, 1, 5, 0." value="1" choicesay="May I please have a contact phone number in case we need to reach you?"><![CDATA[May I please have a contact phone number in case we need to reach you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm sorry sir but what is your phone number again?]]></saythis>
    <answer rationale="9, 7, 2, 4, 3, 5, 8, 2, 6, 2, 1, 5, 0." value="1" choicesay="I'm sorry sir but what is your phone number again?"><![CDATA[I'm sorry sir but what is your phone number again?]]></answer>
    <answer rationale="9, 7, 2" value="1" choicesay="What is your country code?"><![CDATA[What is your country code?]]></answer>
    <answer rationale="4, 3, 5" value="1" choicesay="What is the city code?"><![CDATA[What is the city code?]]></answer>
    <answer rationale="8, 2, 6 then 2, 1, 5, 0" value="1" choicesay="What is the phone number?"><![CDATA[What is the phone number?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Reserve</em> to make the reservation.</span>]]></question>
    <saythis><![CDATA[Can you spell your last name please?]]></saythis>
    <answer rationale="It's K, A, N, T, E, R, O, V, I, T, C, H, Kanterovitch." value="1" choicesay="Can you spell your last name please?"><![CDATA[Can you spell your last name please?]]></answer>
    <answer rationale="February twenty." value="1" choicesay="What day will you be arriving?"><![CDATA[What day will you be arriving?]]></answer>
    <answer rationale="February twenty-three." value="1" choicesay="When will you be checking out?"><![CDATA[When will you be checking out?]]></answer>
    <answer rationale="Three people." value="1" choicesay="How many people will be in your party?"><![CDATA[How many people will be in your party?]]></answer>
    <answer rationale="A Deluxe room large enough for three. " value="1" choicesay="What room type would you like to reserve?"><![CDATA[What room type would you like to reserve?]]></answer>
    <answer rationale="A City view room is fine." value="1" choicesay="What room view would you like to reserve?"><![CDATA[What room view would you like to reserve?]]></answer>
    <answer rationale="Double beds are okay." value="1" choicesay="What kind of beds would you like to reserve?"><![CDATA[What kind of beds would you like to reserve?]]></answer>
    <answer rationale="Visa." value="1" choicesay="What kind of card would you like to use to hold this room?"><![CDATA[What kind of card would you like to use to hold this room?]]></answer>
    <answer rationale="The number is 4, 5, 2, 2, 8, 2, 6, 4, 3, 3, 6." value="1" choicesay="What is your credit card number?"><![CDATA[What is your credit card number?]]></answer>
    <answer rationale="Expiration is nine fifteen." value="1" choicesay="What is the card expiration date?"><![CDATA[What is the card expiration date?]]></answer>
    <answer rationale="Our number here is 9, 7, 2, 4, 3, 5, 8, 2, 6, 2, 1, 5, 0." value="1" choicesay="Can I please have a contact phone number of you?"><![CDATA[Can I please have a contact phone number of you?]]></answer>
    <answer rationale="L, E, V, Lev." value="1" choicesay="Can you spell your first name please?"><![CDATA[Can you spell your first name please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you very much, Mr. Kanterovitch. Your confirmation number is ESI-21609.]]></question>
    <saythis><![CDATA[Thank you very, much Mr. Kanterovitch. Your confirmation number is ESI-21609.##Thank you very, much Mr. Kanterovitch. Your confirmation number is ESI-twenty-one thousand six hundred nine.]]></saythis>
    <answer rationale="Excellent." value="1" choicesay="Thank you very, much Mr. Kanterovitch. Your confirmation number is ESI-21609.##Thank you very, much Mr. Kanterovitch. Your confirmation number is ESI-twenty-one thousand six hundred nine."><![CDATA[Thank you very, much Mr. Kanterovitch. Your confirmation number is ESI-21609.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[In the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></question>
    <saythis><![CDATA[In the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></saythis>
    <answer rationale="Of course." value="1" choicesay="In the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges."><![CDATA[In the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Is there anything else I can assist you with this afternoon, Mr. Kanterovitch?]]></question>
    <saythis><![CDATA[Is there anything else I can assist you with this afternoon, Mr. Kanterovitch?]]></saythis>
    <answer rationale="No that will be fine." value="1" choicesay="Is there anything else I can assist you with this afternoon, Mr. Kanterovitch?"><![CDATA[Is there anything else I can assist you with this afternoon, Mr. Kanterovitch?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you again for reserving at the Prestige, and we look forward to seeing you next week. Goodbye.]]></question>
    <saythis><![CDATA[Thank you again for reserving at the Prestige, and we look forward to seeing you next week. Goodbye.]]></saythis>
    <answer rationale="Yes. Goodbye." value="1" choicesay="Thank you again for reserving at the Prestige, and we look forward to seeing you next week. Goodbye."><![CDATA[Thank you again for reserving at the Prestige, and we look forward to seeing you next week. Goodbye.]]></answer>
  </question>
</catalog>
