<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Click <em>Answer the Phone</em> button.]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good afternoon, Prestige. This is aaaaa speaking. How may I assist you today?]]></question>
    <saythis><![CDATA[Good afternoon, Prestige. This is aaaaa speaking. How may I assist you today?]]></saythis>
    <answer rationale="Hello? Yes, may I make a reservation?" value="1" choicesay="Good afternoon, Prestige. This is aaaaa speaking. How may I assist you today?"><![CDATA[Good afternoon, Prestige. This is aaaaa speaking. How may I assist you today?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir. May I have your name please?]]></question>
    <saythis><![CDATA[Yes sir. May I have your name please?]]></saythis>
    <answer rationale="Yes, it's Hirschfeld. Rafael Hirschfeld." value="1" choicesay="Yes sir. May I have your name please?"><![CDATA[Yes sir. May I have your name please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Can you please spell your last name?]]></saythis>
    <answer rationale="H, I, R, S, C, H, F, E, L, D." value="1" choicesay="Can you please spell your last name?"><![CDATA[Can you please spell your last name?]]></answer>
    <answer rationale="Um, it's R, A, F, A, E, L." value="1" choicesay="Can you please spell your first name?"><![CDATA[Can you please spell your first name?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[What day will you be arriving, Mr. Hirschfeld?]]></question>
    <saythis><![CDATA[What day will you be arriving, Mr. Hirschfeld?]]></saythis>
    <answer rationale="Check-in would be on the 14th. Oh, that's for April." value="1" choicesay="What day will you be arriving, Mr. Hirschfeld?"><![CDATA[What day will you be arriving, Mr. Hirschfeld?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Excuse me, what month did you say, Mr. Hirschfeld?]]></saythis>
    <answer rationale="I said April." value="1" choicesay="Excuse me, what month did you say, Mr. Hirschfeld?"><![CDATA[Excuse me, what month did you say, Mr. Hirschfeld?]]></answer>
    <answer rationale="The fourteenth." value="1" choicesay="What day did you say, sir?"><![CDATA[What day did you say, sir?]]></answer>
    <answer rationale="April fourteen." value="1" choicesay="Mr. Hirschfeld, can you repeat that please?"><![CDATA[Mr. Hirschfeld, can you repeat that please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And what day will you be checking out, sir?]]></question>
    <saythis><![CDATA[And what day will you be checking out, sir?]]></saythis>
    <answer rationale="I need to check out on April twentieth." value="1" choicesay="And what day will you be checking out, sir?"><![CDATA[And what day will you be checking out, sir?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Excuse me, what month did you say, Mr. Hirschfeld?]]></saythis>
    <answer rationale="I said April." value="1" choicesay="Excuse me, what month did you say, Mr. Hirschfeld?"><![CDATA[Excuse me, what month did you say, Mr. Hirschfeld?]]></answer>
    <answer rationale="The twentieth." value="1" choicesay="What day did you say, sir?"><![CDATA[What day did you say, sir?]]></answer>
    <answer rationale="April twenty." value="1" choicesay="Mr. Hirschfeld, can you repeat that please?"><![CDATA[Mr. Hirschfeld, can you repeat that please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you sir, but I see that those dates are not available.]]></question>
    <saythis><![CDATA[Thank you sir, but I see that those dates are not available.]]></saythis>
    <answer rationale="Oh? What do you mean?" value="1" choicesay="Thank you sir, but I see that those dates are not available."><![CDATA[Thank you sir, but I see that those dates are not available.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Well, Mr. Hirschfeld, it seems that all of our rooms are already reserved for the time you requested.]]></question>
    <saythis><![CDATA[Well, Mr. Hirschfeld, it seems that all of our rooms are already reserved for the time you requested.]]></saythis>
    <answer rationale="Uh oh. When is the next availability?" value="1" choicesay="Well, Mr. Hirschfeld, it seems that all of our rooms are already reserved for the time you requested."><![CDATA[Well, Mr. Hirschfeld, it seems that all of our rooms are already reserved for the time you requested.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Let me see. It looks like the first available date is April 23rd.]]></question>
    <saythis><![CDATA[Let me see. It looks like the first available date is April twenty third.]]></saythis>
    <answer rationale="Oh no, that won't work for me. How about earlier than the fourteenth?" value="1" choicesay="Let me see. It looks like the first available date is April twenty third."><![CDATA[Let me see. It looks like the first available date is April 23rd.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Okay sir, let me see if there are available rooms on those dates.]]></question>
    <saythis><![CDATA[Okay sir, let me see if there are available rooms on those dates.]]></saythis>
    <answer rationale="Yeah, maybe I can just juggle my schedule if I can book for an earlier time." value="1" choicesay="Okay sir, let me see if there are available rooms on those dates."><![CDATA[Okay sir, let me see if there are available rooms on those dates.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Mr. Hirschfeld, there are available rooms from April 13 backwards.]]></question>
    <saythis><![CDATA[Mr. Hirschfeld, there are available rooms from April 13 backwards.##Mr. Hirschfeld, there are available rooms from April thirteen backwards.]]></saythis>
    <answer rationale="Splendid. Let's make the reservation." value="1" choicesay="Mr. Hirschfeld, there are available rooms from April 13 backwards.##Mr. Hirschfeld, there are available rooms from April thirteen backwards."><![CDATA[Mr. Hirschfeld, there are available rooms from April 13 backwards.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[So when will you be arriving, Mr. Hirschfeld?]]></question>
    <saythis><![CDATA[So when will you be arriving, Mr. Hirschfeld?]]></saythis>
    <answer rationale="Let's say April seven." value="1" choicesay="So when will you be arriving, Mr. Hirschfeld?"><![CDATA[So when will you be arriving, Mr. Hirschfeld?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Excuse me, what month did you say, Mr. Hirschfeld?]]></saythis>
    <answer rationale="I said April." value="1" choicesay="Excuse me, what month did you say, Mr. Hirschfeld?"><![CDATA[Excuse me, what month did you say, Mr. Hirschfeld?]]></answer>
    <answer rationale="The seventh." value="1" choicesay="What day did you say, sir?"><![CDATA[What day did you say, sir?]]></answer>
    <answer rationale="April seven." value="1" choicesay="Mr. Hirschfeld, can you repeat that please?"><![CDATA[Mr. Hirschfeld, can you repeat that please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And when will you be checking out, sir?]]></question>
    <saythis><![CDATA[And when will you be checking out, sir?]]></saythis>
    <answer rationale="Check out now on April thirteenth." value="1" choicesay="And when will you be checking out, sir?"><![CDATA[And when will you be checking out, sir?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Excuse me, what month did you say, Mr. Hirschfeld?]]></saythis>
    <answer rationale="I said April." value="1" choicesay="Excuse me, what month did you say, Mr. Hirschfeld?"><![CDATA[Excuse me, what month did you say, Mr. Hirschfeld?]]></answer>
    <answer rationale="The thirteenth." value="1" choicesay="What day did you say, sir?"><![CDATA[What day did you say, sir?]]></answer>
    <answer rationale="April thirteen." value="1" choicesay="Mr. Hirschfeld, can you repeat that please?"><![CDATA[Mr. Hirschfeld, can you repeat that please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[How many people will be in your party?]]></question>
    <saythis><![CDATA[How many people will be in your party?]]></saythis>
    <answer rationale="Oh, just me." value="1" choicesay="How many people will be in your party?"><![CDATA[How many people will be in your party?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Can you repeat that sir, how many people are in your party?]]></saythis>
    <answer rationale="Only one person will be staying." value="1" choicesay="Can you repeat that sir, how many people are in your party?"><![CDATA[Can you repeat that sir, how many people are in your party?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Did you have a room preference, Mr. Hirschfeld?]]></question>
    <saythis><![CDATA[Did you have a room preference, Mr. Hirschfeld?]]></saythis>
    <answer rationale="What are my choices?" value="1" choicesay="Did you have a room preference, Mr. Hirschfeld?"><![CDATA[Did you have a room preference, Mr. Hirschfeld?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[We have three available room views: Harbor/Mountain view, Inner Harbor view and City view.]]></question>
    <saythis><![CDATA[We have three available room views: Harbor/Mountain view, Inner Harbor view and City view.]]></saythis>
    <answer rationale="Oh, definitely the Harbor/Mountain view. Seeing the mountains with the boats must be spectacular!" value="1" choicesay="We have three available room views: Harbor/Mountain view, Inner Harbor view and City view."><![CDATA[We have three available room views: Harbor/Mountain view, Inner Harbor view and City view.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[So that would be the Harbor/Mountain view, Mr. Hirschfeld?]]></saythis>
    <answer rationale="That's right." value="1" choicesay="So that would be the Harbor/Mountain view, Mr. Hirschfeld?"><![CDATA[So that would be the Harbor/Mountain view, Mr. Hirschfeld?]]></answer>
    <answer rationale="No, the Harbor/Mountain view, please." value="1" choicesay="So that would be the Inner Harbor view, Mr. Hirschfeld?"><![CDATA[So that would be the Inner Harbor view, Mr. Hirschfeld?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[We seem to have only the Deluxe rooms available at this time.]]></question>
    <saythis><![CDATA[We seem to have only the Deluxe rooms available at this time.]]></saythis>
    <answer rationale="Yes that sounds like it will be okay." value="1" choicesay="We seem to have only the Deluxe rooms available at this time."><![CDATA[We seem to have only the Deluxe rooms available at this time.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[So that would be a Deluxe Harbor/Mountain view room?]]></saythis>
    <answer rationale="You got it right." value="1" choicesay="So that would be a Deluxe Harbor/Mountain view room?"><![CDATA[So that would be a Deluxe Harbor/Mountain view room?]]></answer>
    <answer rationale="A deluxe room." value="1" choicesay="Can you repeat that, please?"><![CDATA[Can you repeat that, please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[There are only Deluxe rooms with double beds. Is that suitable, Mr. Hirschfeld?]]></question>
    <saythis><![CDATA[There are only Deluxe rooms with double beds. Is that suitable, Mr. Hirschfeld?]]></saythis>
    <answer rationale="I guess double beds are fine." value="1" choicesay="There are only Deluxe rooms with double beds. Is that suitable, Mr. Hirschfeld?"><![CDATA[There are only Deluxe rooms with double beds. Is that suitable, Mr. Hirschfeld?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[What bed type again, sir?]]></saythis>
    <answer rationale="Uh, double? Yes, a double bed." value="1" choicesay="What bed type again, sir?"><![CDATA[What bed type again, sir?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[To guarantee this room, we would require a major credit card. What card would you like to use today?]]></question>
    <saythis><![CDATA[To guarantee this room, we would require a major credit card. What card would you like to use today?]]></saythis>
    <answer rationale="Oh yes. Let's see, I would like to use JCB." value="1" choicesay="To guarantee this room, we would require a major credit card. What card would you like to use today?"><![CDATA[To guarantee this room, we would require a major credit card. What card would you like to use today?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm sorry sir, but what kind of card would you like to use?]]></saythis>
    <answer rationale="JCB." value="1" choicesay="I'm sorry sir, but what kind of card would you like to use?"><![CDATA[I'm sorry sir, but what kind of card would you like to use?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You may give me the card number when you are ready, Mr. Hirschfeld.]]></question>
    <saythis><![CDATA[You may give me the card number when you are ready, Mr. Hirschfeld.]]></saythis>
    <answer rationale="JCB 7, 6, 2, 6, 4, 3, 2, 6, 4, 3, 4." value="1" choicesay="You may give me the card number when you are ready, Mr. Hirschfeld."><![CDATA[You may give me the card number when you are ready, Mr. Hirschfeld.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Can you please repeat your credit card number again?]]></saythis>
    <answer rationale="7, 6, 2, 6, 4, 3, 2, 6, 4, 3, 4." value="1" choicesay="Can you please repeat your credit card number again?"><![CDATA[Can you please repeat your credit card number again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And the expiration date, Mr. Hirschfeld?]]></question>
    <saythis><![CDATA[And the expiration date, Mr. Hirschfeld?]]></saythis>
    <answer rationale="Expiration is, uh, ten fifteen." value="1" choicesay="And the expiration date, Mr. Hirschfeld?"><![CDATA[And the expiration date, Mr. Hirschfeld?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[What is the expiration month, sir?]]></saythis>
    <answer rationale="October." value="1" choicesay="What is the expiration month, sir?"><![CDATA[What is the expiration month, sir?]]></answer>
    <answer rationale="Fifteen." value="1" choicesay="What is the expiration year?"><![CDATA[What is the expiration year?]]></answer>
    <answer rationale="October two thousand fifteen." value="1" choicesay="Can you please repeat the expiration date?"><![CDATA[Can you please repeat the expiration date?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[May I have a contact number where we may reach you?]]></question>
    <saythis><![CDATA[May I have a contact number where we may reach you?]]></saythis>
    <answer rationale="Okay, my number here in Amsterdam is 3, 1, 2, 0, 5, 3, 9, 3, 3, 9, 5." value="1" choicesay="May I have a contact number where we may reach you?"><![CDATA[May I have a contact number where we may reach you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Can you please repeat your contact phone number?]]></saythis>
    <answer rationale="3, 1, 2, 0, 5, 3, 9, 3, 3, 9, 5." value="1" choicesay="Can you please repeat your contact phone number?"><![CDATA[Can you please repeat your contact phone number?]]></answer>
    <answer rationale="thirty-one" value="1" choicesay="What is your country code in the Netherlands?"><![CDATA[What is your country code in the Netherlands?]]></answer>
    <answer rationale="twenty" value="1" choicesay="What is the city code sir?"><![CDATA[What is the city code sir?]]></answer>
    <answer rationale="5, 3, 9, 3, 3, 9, 5" value="1" choicesay="What is the phone number, Mr. Hirschfeld?"><![CDATA[What is the phone number, Mr. Hirschfeld?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Reserve</em> to make the reservation.</span>]]></question>
    <saythis><![CDATA[May I have your name please?]]></saythis>
    <answer rationale="Yes, it's Hirschfeld. Rafael Hirschfeld." value="1" choicesay="May I have your name please?"><![CDATA[May I have your name please?]]></answer>
    <answer rationale="April seven." value="1" choicesay="What day will you be arriving, Mr. Hirschfeld?"><![CDATA[What day will you be arriving, Mr. Hirschfeld?]]></answer>
    <answer rationale="April thirteen." value="1" choicesay="What day will you be checking out, Mr. Hirschfeld?"><![CDATA[What day will you be checking out, Mr. Hirschfeld?]]></answer>
    <answer rationale="The Harbor/Mountain view, please." value="1" choicesay="What room view would you like to reserve?"><![CDATA[What room view would you like to reserve?]]></answer>
    <answer rationale="A Deluxe room." value="1" choicesay="What room type would you like to reserve?"><![CDATA[What room type would you like to reserve?]]></answer>
    <answer rationale="Double beds please." value="1" choicesay="What kind of beds would you like?"><![CDATA[What kind of beds would you like?]]></answer>
    <answer rationale="JCB." value="1" choicesay="What type of credit card would you like to use?"><![CDATA[What type of credit card would you like to use?]]></answer>
    <answer rationale="7, 6, 2, 6, 4, 3, 2, 6, 4, 3, 4." value="1" choicesay="What is your credit card number?"><![CDATA[What is your credit card number?]]></answer>
    <answer rationale="October two thousand fifteen." value="1" choicesay="What is your credit card expiration date?"><![CDATA[What is your credit card expiration date?]]></answer>
    <answer rationale="3, 1, 2, 0, 5, 3, 9, 3, 3, 9, 5." value="1" choicesay="May I have a contact number where we may reach you?"><![CDATA[May I have a contact number where we may reach you?]]></answer>
    <answer rationale="It's R, A, F, A, E, L." value="1" choicesay="Can you please spell your first name?"><![CDATA[Can you please spell your first name?]]></answer>
    <answer rationale="Yes, it's H, I, R, S, C, H, F, E, L, D." value="1" choicesay="Can you please spell your last name?"><![CDATA[Can you please spell your last name?]]></answer>
    <answer rationale="Just me." value="1" choicesay="How many people are in your party?"><![CDATA[How many people are in your party?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you very much Mr. Hirschfeld. Your confirmation number is ESI-21009.]]></question>
    <saythis><![CDATA[Thank you very much, Mr. Hirschfeld. Your confirmation number is ESI-21009.##Thank you very much, Mr. Hirschfeld. Your confirmation number is ESI-twenty-one thousand nine.]]></saythis>
    <answer rationale="Very good. Let me write that down." value="1" choicesay="Thank you very much, Mr. Hirschfeld. Your confirmation number is ESI-21009.##Thank you very much, Mr. Hirschfeld. Your confirmation number is ESI-twenty-one thousand nine."><![CDATA[Thank you very much, Mr. Hirschfeld. Your confirmation number is ESI-21009.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[In the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></question>
    <saythis><![CDATA[In the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></saythis>
    <answer rationale="Of course." value="1" choicesay="In the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges."><![CDATA[In the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Is there anything else I can assist you with this afternoon, Mr. Hirschfeld?]]></question>
    <saythis><![CDATA[Is there anything else I can assist you with this afternoon, Mr. Hirschfeld?]]></saythis>
    <answer rationale="No, that will be all." value="1" choicesay="Is there anything else I can assist you with this afternoon, Mr. Hirschfeld?"><![CDATA[Is there anything else I can assist you with this afternoon, Mr. Hirschfeld?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you again for reserving at the Prestige, and we look forward to seeing you on April 7. Goodbye.]]></question>
    <saythis><![CDATA[Thank you again for reserving at the Prestige, and we look forward to seeing you on April 7. Goodbye.##Thank you again for reserving at the Prestige, and we look forward to seeing you on April seven. Goodbye.]]></saythis>
    <answer rationale="Yes, goodbye." value="1" choicesay="Thank you again for reserving at the Prestige, and we look forward to seeing you on April 7. Goodbye.##Thank you again for reserving at the Prestige, and we look forward to seeing you on April seven. Goodbye."><![CDATA[Thank you again for reserving at the Prestige, and we look forward to seeing you on April 7. Goodbye.]]></answer>
  </question>
</catalog>
