<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Click <em>Answer the Phone</em> button</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good morning, Prestige. This is aaaaa speaking. How may I help you?]]></question>
    <saythis><![CDATA[Good morning, Prestige. This is aaaaa speaking. How may I help you?]]></saythis>
    <answer rationale="Hello? Hello? Don't put me on hold again!" value="1" choicesay="Good morning, Prestige. This is aaaaa speaking. How may I help you?"><![CDATA[Good morning, Prestige. This is aaaaa speaking. How may I help you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[I'm sorry sir?]]></saythis>
    <answer rationale="I have been hold for ages." value="1" choicesay="I'm sorry sir?"><![CDATA[I'm sorry sir?]]></answer>
    <answer rationale="I tried calling and no one answered the phone and then finally when they did, I was put on hold." value="1" choicesay="I beg your pardon?"><![CDATA[I beg your pardon?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I apologize for the delay, sir. How may I help you?]]></question>
    <saythis><![CDATA[I apologize for the delay, sir. How may I help you?]]></saythis>
    <answer rationale="Do you know how frustrating it has been trying to contact your hotel!?! Don't you realize that other people's time is valuable!?!" value="1" choicesay="I apologize for the delay, sir. How may I help you?"><![CDATA[I apologize for the delay, sir. How may I help you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir, I understand, and yes, we do value your time and your patronage.]]></question>
    <saythis><![CDATA[Yes sir, I understand, and yes, we do value your time and your patronage.]]></saythis>
    <answer rationale="Fifteen minutes. Fifteen minutes I have been waiting to speak to someone.  I bloody nearly hung up and called the Landis Hotel Downtown." value="1" choicesay="Yes sir, I understand, and yes, we do value your time and your patronage."><![CDATA[Yes sir, I understand, and yes, we do value your time and your patronage.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I've been staying at your hotel for years and I have never been put on hold for so long.]]></question>
    <saythis><![CDATA[Yes sir.]]></saythis>
    <answer rationale="" value="1" choicesay="Yes sir."><![CDATA[Yes sir.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Again I regret any inconvenience you may have experienced, sir. Are you inquiring about an existing reservation?]]></question>
    <saythis><![CDATA[Again I regret any inconvenience you may have experienced, sir. Are you inquiring about an existing reservation?]]></saythis>
    <answer rationale="Fine. I am willing to overlook the slight now. I just want to make reservation." value="1" choicesay="Again I regret any inconvenience you may have experienced, sir. Are you inquiring about an existing reservation?"><![CDATA[Again I regret any inconvenience you may have experienced, sir. Are you inquiring about an existing reservation?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Certainly sir. To start, may I have your name, please?]]></question>
    <saythis><![CDATA[Certainly sir. To start, may I have your name, please?]]></saythis>
    <answer rationale="My name is Marc Delince." value="1" choicesay="Certainly sir. To start, may I have your name, please?"><![CDATA[Certainly sir. To start, may I have your name, please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Can you please spell your first name?]]></saythis>
    <answer rationale="M, A, R, C" value="1" choicesay="Can you please spell your first name?"><![CDATA[Can you please spell your first name?]]></answer>
    <answer rationale="D, E, L, I, N, C, E" value="1" choicesay="Can you please spell your last name?"><![CDATA[Can you please spell your last name?]]></answer>
    <answer rationale="Marc Delince" value="1" choicesay="Can you please repeat your name?"><![CDATA[Can you please repeat your name?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[When will you be arriving Mr. Delince?]]></question>
    <saythis><![CDATA[When will you be arriving Mr. Delince?]]></saythis>
    <answer rationale="Um, a week from today." value="1" choicesay="When will you be arriving Mr. Delince?"><![CDATA[When will you be arriving Mr. Delince?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[What month did you say you would like to check in?]]></saythis>
    <answer rationale="October" value="1" choicesay="What month did you say you would like to check in?"><![CDATA[What month did you say you would like to check in?]]></answer>
    <answer rationale="Let's see. The 27th." value="1" choicesay="What day did you say you will be arriving?"><![CDATA[What day did you say you will be arriving?]]></answer>
    <answer rationale="October 27th." value="1" choicesay="Can you repeat again what day you would like to make this reservation for?"><![CDATA[Can you repeat again what day you would like to make this reservation for?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And when would you like to check out?]]></question>
    <saythis><![CDATA[And when would you like to check out?]]></saythis>
    <answer rationale="It's just for the weekend; my brother and I suddenly found out we need to attend my cousin's wedding." value="1" choicesay="And when would you like to check out?"><![CDATA[And when would you like to check out?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[What date will you be checking out?]]></saythis>
    <answer rationale="October the 29th." value="1" choicesay="What date will you be checking out?"><![CDATA[What date will you be checking out?]]></answer>
    <answer rationale="October." value="1" choicesay="What month will you check out?"><![CDATA[What month will you check out?]]></answer>
    <answer rationale="The29th." value="1" choicesay="What day will you be checking out?"><![CDATA[What day will you be checking out?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[We have vacancies for those dates. What type of room would you like to reserve?]]></question>
    <saythis><![CDATA[We have vacancies for those dates. What type of room would you like to reserve?]]></saythis>
    <answer rationale="Yeah, I prefer something not too pricey, but not on the low end either." value="1" choicesay="We have vacancies for those dates. What type of room would you like to reserve?"><![CDATA[We have vacancies for those dates. What type of room would you like to reserve?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[We have Deluxe rooms, Premier rooms and Suites.]]></question>
    <saythis><![CDATA[We have Deluxe rooms, Premier rooms and Suites.]]></saythis>
    <answer rationale="That's right. I think I stayed in a Deluxe once. That sounds like it will be fine." value="1" choicesay="We have Deluxe rooms, Premier rooms and Suites."><![CDATA[We have Deluxe rooms, Premier rooms and Suites.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Can you please repeat that?]]></saythis>
    <answer rationale="A Deluxe room please." value="1" choicesay="Can you please repeat that?"><![CDATA[Can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[We also offer several room views: City, Inner Harbor and Harbor/Mountain.]]></question>
    <saythis><![CDATA[We also offer several room views: City, Inner Harbor and Harbor/Mountain.]]></saythis>
    <answer rationale="Let me guess: City faces downtown, Inner Harbor faces the boats, and the Harbor/Mountain faces Coal Harbor and the North." value="1" choicesay="We also offer several room views: City, Inner Harbor and Harbor/Mountain."><![CDATA[We also offer several room views: City, Inner Harbor and Harbor/Mountain.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes, Mr. Delince that is correct.]]></question>
    <saythis><![CDATA[Yes, Mr. Delince that is correct.]]></saythis>
    <answer rationale="How much is that Harbor/Mountain?" value="1" choicesay="Yes, Mr. Delince that is correct."><![CDATA[Yes, Mr. Delince that is correct.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[A Harbor/Mountain Deluxe, for the time you are requesting, is $299 per night.]]></question>
    <saythis><![CDATA[A Harbor/Mountain Deluxe, for the time you are requesting, is $299 per night.##A Harbor/Mountain Deluxe, for the time you are requesting, is two hundred ninety-nine dollars per night.]]></saythis>
    <answer rationale="Yeah not quite a bargain that one is." value="1" choicesay="A Harbor/Mountain Deluxe, for the time you are requesting, is $299 per night.##A Harbor/Mountain Deluxe, for the time you are requesting, is two hundred ninety-nine dollars per night."><![CDATA[A Harbor/Mountain Deluxe, for the time you are requesting, is $299 per night.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Sir?]]></question>
    <saythis><![CDATA[Sir?]]></saythis>
    <answer rationale="Yeah I'll take it." value="1" choicesay="Sir?"><![CDATA[Sir?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[What room view did you say?]]></saythis>
    <answer rationale="The Harbor/Mountain one." value="1" choicesay="What room view did you say?"><![CDATA[What room view did you say?]]></answer>
    <answer rationale="Harbor/Mountain" value="1" choicesay="Can you repeat what room view you would like to reserve, Mr. Delince?"><![CDATA[Can you repeat what room view you would like to reserve, Mr. Delince?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[How many people will be in your party?]]></question>
    <saythis><![CDATA[How many people will be in your party?]]></saythis>
    <answer rationale="Two. Just me and my brother." value="1" choicesay="How many people will be in your party?"><![CDATA[How many people will be in your party?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Sorry but can you repeat that?]]></saythis>
    <answer rationale="Two" value="1" choicesay="Sorry but can you repeat that?"><![CDATA[Sorry but can you repeat that?]]></answer>
    <answer rationale="Me and my brother." value="1" choicesay="How many will you be?"><![CDATA[How many will you be?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[So what kind of bed are you interested in?]]></question>
    <saythis><![CDATA[So what kind of bed are you interested in?]]></saythis>
    <answer rationale="Are you joking? Naturally a double." value="1" choicesay="So what kind of bed are you interested in?"><![CDATA[So what kind of bed are you interested in?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Sorry but can you repeat that?]]></saythis>
    <answer rationale="A double bed." value="1" choicesay="Sorry but can you repeat that?"><![CDATA[Sorry but can you repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Mr. Delince, you have reserved a Harbor/Mountain view Deluxe with double beds.]]></question>
    <saythis><![CDATA[Mr. Delince, you have reserved a Harbor/Mountain view Deluxe with double beds.]]></saythis>
    <answer rationale="Yes go on." value="1" choicesay="Mr. Delince, you have reserved a Harbor/Mountain view Deluxe with double beds."><![CDATA[Mr. Delince, you have reserved a Harbor/Mountain view Deluxe with double beds.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[From October 27 to October 29 for $299 per night double occupancy. Shall I go ahead with the reservation?]]></question>
    <saythis><![CDATA[From October 27 to October 29 for $299 per night double occupancy. Shall I go ahead with the reservation?##From October twenty-seven to October twenty-nine for two hundred ninety-nine dollars per night double occupancy. Shall I go ahead with the reservation?]]></saythis>
    <answer rationale="Yes please do so." value="1" choicesay="From October 27 to October 29 for $299 per night double occupancy. Shall I go ahead with the reservation?##From October twenty-seven to October twenty-nine for two hundred ninety-nine dollars per night double occupancy. Shall I go ahead with the reservation?"><![CDATA[From October 27 to October 29 for $299 per night double occupancy. Shall I go ahead with the reservation?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you Mr. Delince. We require a credit card to hold this room. This is to guarantee your reservation.]]></question>
    <saythis><![CDATA[Thank you Mister Delince. We require a credit card to hold this room. This is to guarantee your reservation.]]></saythis>
    <answer rationale="Right. Let's use my Diner's card." value="1" choicesay="Thank you Mister Delince. We require a credit card to hold this room. This is to guarantee your reservation."><![CDATA[Thank you Mr. Delince. We require a credit card to hold this room. This is to guarantee your reservation.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Sorry but can you repeat that?]]></saythis>
    <answer rationale="Diner's Club" value="1" choicesay="Sorry but can you repeat that?"><![CDATA[Sorry but can you repeat that?]]></answer>
    <answer rationale="Diner's" value="1" choicesay="What card would you like to use to guarantee your room?"><![CDATA[What card would you like to use to guarantee your room?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Of course. Please read your card number when you are ready.]]></question>
    <saythis><![CDATA[Of course. Please read your card number when you are ready.]]></saythis>
    <answer rationale="My number is 4, 5, 6, 6, then 4, 6, 2, then 4, 4, 6, 2." value="1" choicesay="Of course. Please read your card number when you are ready."><![CDATA[Of course. Please read your card number when you are ready.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Can you please repeat your card number again, Mr. Delince?]]></saythis>
    <answer rationale="My number is 4, 5, 6, 6, then 4, 6, 2, then 4, 4, 6, 2." value="1" choicesay="Can you please repeat your card number again, Mr. Delince?"><![CDATA[Can you please repeat your card number again, Mr. Delince?]]></answer>
    <answer rationale="4, 5, 6, 6" value="1" choicesay="Excuse me but what was the first group again?"><![CDATA[Excuse me but what was the first group again?]]></answer>
    <answer rationale="4, 4, 6, 2" value="1" choicesay="And the last group of numbers?"><![CDATA[And the last group of numbers?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And the expiration date, Mr. Delince?]]></question>
    <saythis><![CDATA[And the expiration date, Mr. Delince?]]></saythis>
    <answer rationale="Uh, 7, 20." value="1" choicesay="And the expiration date, Mr. Delince?"><![CDATA[And the expiration date, Mr. Delince?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[What is the expiration month again?]]></saythis>
    <answer rationale="July" value="1" choicesay="What is the expiration month again?"><![CDATA[What is the expiration month again?]]></answer>
    <answer rationale="Twenty twenty" value="1" choicesay="What is the expiration year again?"><![CDATA[What is the expiration year again?]]></answer>
    <answer rationale="July twenty twenty" value="1" choicesay="Can you please repeat the expiration date again?"><![CDATA[Can you please repeat the expiration date again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Finally may I have a contact number where we may reach you?]]></question>
    <saythis><![CDATA[Finally may I have a contact number where we may reach you?]]></saythis>
    <answer rationale="1, 4, 1, 6, 3, 7, 9, 0, 0, 6, 7" value="1" choicesay="Finally may I have a contact number where we may reach you?"><![CDATA[Finally may I have a contact number where we may reach you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[What is your country code?]]></saythis>
    <answer rationale="It is 1 for North America." value="1" choicesay="What is your country code?"><![CDATA[What is your country code?]]></answer>
    <answer rationale="4, 1, 6" value="1" choicesay="What is your area code?"><![CDATA[What is your area code?]]></answer>
    <answer rationale="3, 7, 9, 0, 0, 6, 7" value="1" choicesay="What is your phone number?"><![CDATA[What is your phone number?]]></answer>
    <answer rationale="1, 4, 1, 6, 3, 7, 9, 0, 0, 6, 7" value="1" choicesay="Can you please repeat your phone number?"><![CDATA[Can you please repeat your phone number?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Reserve</em> to make the reservation.</span>]]></question>
    <saythis><![CDATA[May I have your name?]]></saythis>
    <answer rationale="Marc Delince" value="1" choicesay="May I have your name?"><![CDATA[May I have your name?]]></answer>
    <answer rationale="October 27th." value="1" choicesay="When would you like to check-in?"><![CDATA[When would you like to check-in?]]></answer>
    <answer rationale="October the 29th." value="1" choicesay="When will you checkout?"><![CDATA[When will you checkout?]]></answer>
    <answer rationale="Harbor/Mountain" value="1" choicesay="Do you have a room view preference?"><![CDATA[Do you have a room view preference?]]></answer>
    <answer rationale="A Deluxe room please." value="1" choicesay="Would you have a preference on the type of room?"><![CDATA[Would you have a preference on the type of room?]]></answer>
    <answer rationale="Two. Just me and my brother." value="1" choicesay="How many people will be staying with you?"><![CDATA[How many people will be staying with you?]]></answer>
    <answer rationale="Double beds." value="1" choicesay="Do you have a bed preference?"><![CDATA[Do you have a bed preference?]]></answer>
    <answer rationale="Diner's Club" value="1" choicesay="What card would you like to use?"><![CDATA[What card would you like to use?]]></answer>
    <answer rationale="My number is 4, 5, 6, 6, then 4, 6, 2, then 4, 4, 6, 2." value="1" choicesay="Can you please repeat your credit card number?"><![CDATA[Can you please repeat your credit card number?]]></answer>
    <answer rationale="July twenty twenty" value="1" choicesay="What is your card's expiration date?"><![CDATA[What is your card's expiration date?]]></answer>
    <answer rationale="1, 4, 1, 6, 3, 7, 9, 0, 0, 6, 7" value="1" choicesay="May I have a contact phone number when we can reach you?"><![CDATA[May I have a contact phone number when we can reach you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Mr. Delince, your confirmation number is ESI-102009.]]></question>
    <saythis><![CDATA[Mr. Delince, your confirmation number is ESI-102009.##Mr. Delince, your confirmation number is ESI-one hundred two thousand nine.]]></saythis>
    <answer rationale="Excellent." value="1" choicesay="Mr. Delince, your confirmation number is ESI-102009.##Mr. Delince, your confirmation number is ESI-one hundred two thousand nine."><![CDATA[Mr. Delince, your confirmation number is ESI-102009.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Please be advised Mr. Delince that in the event you will need to cancel or alter your reservation, please do so twenty-four hours in advance to avoid charges.]]></question>
    <saythis><![CDATA[Please be advised Mr. Delince that in the event you will need to cancel or alter your reservation, please do so twenty-four hours in advance to avoid charges.]]></saythis>
    <answer rationale="Got it. Thanks." value="1" choicesay="Please be advised Mr. Delince that in the event you will need to cancel or alter your reservation, please do so twenty-four hours in advance to avoid charges."><![CDATA[Please be advised Mr. Delince that in the event you will need to cancel or alter your reservation, please do so twenty-four hours in advance to avoid charges.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Is there anything else I can help you with this morning?]]></question>
    <saythis><![CDATA[Is there anything else I can help you with this morning?]]></saythis>
    <answer rationale="No, but I appreciate your assistance. You fixed a bad situation. Thanks. " value="1" choicesay="Is there anything else I can help you with this morning?"><![CDATA[Is there anything else I can help you with this morning?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Not at all sir. I apologize for any lapse of service, and I would like to thank you for your continued patronage.]]></question>
    <saythis><![CDATA[Not at all sir. I apologize for any lapse of service, and I would like to thank you for your continued patronage.]]></saythis>
    <answer rationale="Yeah, anyway see you next week." value="1" choicesay="Not at all sir. I apologize for any lapse of service, and I would like to thank you for your continued patronage."><![CDATA[Not at all sir. I apologize for any lapse of service, and I would like to thank you for your continued patronage.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir. Have a nice day. Goodbye.]]></question>
    <saythis><![CDATA[Yes sir. Have a nice day. Goodbye.]]></saythis>
    <answer rationale="You too. Bye." value="1" choicesay="Yes sir. Have a nice day. Goodbye."><![CDATA[Yes sir. Have a nice day. Goodbye.]]></answer>
  </question>
</catalog>
