<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good afternoon. Welcome to the Prestige. How may I help you?]]></question>
    <saythis><![CDATA[Good afternoon. Welcome to the Prestige. How may I help you?]]></saythis>
    <answer rationale="Hello there. Who would I speak to about reservations?" value="1" choicesay="Good afternoon. Welcome to the Prestige. How may I help you?"><![CDATA[Good afternoon. Welcome to the Prestige. How may I help you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[It would be my pleasure to assist you with that. Do you have a reservation?]]></question>
    <saythis><![CDATA[It would be my pleasure to assist you with that. Do you have a reservation?]]></saythis>
    <answer rationale="No, not yet. That is why I am here." value="1" choicesay="It would be my pleasure to assist you with that. Do you have a reservation?"><![CDATA[It would be my pleasure to assist you with that. Do you have a reservation?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[May I have your name, sir?]]></question>
    <saythis><![CDATA[May I have your name, sir?]]></saythis>
    <answer rationale="The name is Mooy. Dr. Wim." value="1" choicesay="May I have your name, sir?"><![CDATA[May I have your name, sir?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <span class='blackspan'>Done</span> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[How do you spell your last name?]]></saythis>
    <answer rationale="Mooy is spelled M, O, O, Y." value="1" choicesay="How do you spell your last name?"><![CDATA[How do you spell your last name?]]></answer>
    <answer rationale="Wim is W, I, M, but pronounced as, Vim, with a V." value="1" choicesay="Can you please spell your first name?"><![CDATA[Can you please spell your first name?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[When would you like to make the reservation for?]]></question>
    <saythis><![CDATA[When would you like to make the reservation for?]]></saythis>
    <answer rationale="For the end of the month, August thirty-first." value="1" choicesay="When would you like to make the reservation for?"><![CDATA[When would you like to make the reservation for?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <span class='blackspan'>Done</span> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm sorry but what month would you be checking-in?]]></saythis>
    <answer rationale="I said August." value="1" choicesay="I'm sorry but what month would you be checking-in?"><![CDATA[I'm sorry but what month would you be checking-in?]]></answer>
    <answer rationale="The thirty-first." value="1" choicesay="What day would you be checking-in?"><![CDATA[What day would you be checking-in?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And when will you be checking out, Dr. Mooy?]]></question>
    <saythis><![CDATA[And when will you be checking out, Dr. Mooy?]]></saythis>
    <answer rationale="The next day." value="1" choicesay="And when will you be checking out, Dr. Mooy?"><![CDATA[And when will you be checking out, Dr. Mooy?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <span class='blackspan'>Done</span> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Can you please repeat the date you would like to checkout?]]></saythis>
    <answer rationale="September one." value="1" choicesay="Can you please repeat the date you would like to checkout?"><![CDATA[Can you please repeat the date you would like to checkout?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes, Dr. Mooy, I see on my system that I have a number of rooms available. Do you have a room view preference?]]></question>
    <saythis><![CDATA[Yes, Dr. Mooy, I see on my system that I have a number of rooms available. Do you have a room view preference?]]></saythis>
    <answer rationale="Very good. Actually I would love to have an Inner Harbor view room. Stunning view." value="1" choicesay="Yes, Dr. Mooy, I see on my system that I have a number of rooms available. Do you have a room view preference?"><![CDATA[Yes, Dr. Mooy, I see on my system that I have a number of rooms available. Do you have a room view preference?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <span class='blackspan'>Done</span> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Excuse me but can you please repeat your room view preference?]]></saythis>
    <answer rationale="The Inner Harbor view. " value="1" choicesay="Excuse me but can you please repeat your room view preference?"><![CDATA[Excuse me but can you please repeat your room view preference?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Excellent. Would you have a preference on the type of room?]]></question>
    <saythis><![CDATA[Excellent. Would you have a preference on the type of room?]]></saythis>
    <answer rationale="Oh since we will just be here overnight, perhaps a simple room would be suitable." value="1" choicesay="Excellent. Would you have a preference on the type of room?"><![CDATA[Excellent. Would you have a preference on the type of room?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <span class='blackspan'>Done</span> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm sorry but I didn't get that. Can you please repeat?]]></saythis>
    <answer rationale="The Deluxe room is fine." value="1" choicesay="I'm sorry but I didn't get that. Can you please repeat?"><![CDATA[I'm sorry but I didn't get that. Can you please repeat?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[So, how many people will be in your party, Dr. Mooy?]]></question>
    <saythis><![CDATA[So, how many people will be in your party, Dr. Mooy?]]></saythis>
    <answer rationale="It'll be me, my wife and my mother-in-law." value="1" choicesay="So, how many people will be in your party, Dr. Mooy?"><![CDATA[So, how many people will be in your party, Dr. Mooy?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <span class='blackspan'>Done</span> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[How many people will be staying in the room?]]></saythis>
    <answer rationale="Three people." value="1" choicesay="How many people will be staying in the room?"><![CDATA[How many people will be staying in the room?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You can never go wrong with our deluxe room, Dr. Mooy. In fact, you can never go wrong with all of our room types. They fit anyone's needs.]]></question>
    <saythis><![CDATA[You can never go wrong with our deluxe room, Dr. Mooy. In fact, you can never go wrong with all of our room types. They fit anyone's needs.]]></saythis>
    <answer rationale="Yeah, I have stayed here a couple of times on business and it is conveniently located. In fact we are staying only one night because we will taking a cruise on the first.  We've never done that before and are really looking forward to it." value="1" choicesay="You can never go wrong with our deluxe room, Dr. Mooy. In fact, you can never go wrong with all of our room types. They fit anyone's needs."><![CDATA[You can never go wrong with our deluxe room, Dr. Mooy. In fact, you can never go wrong with all of our room types. They fit anyone's needs.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[So I will list you down for a rollaway bed for your mother-in-law. What kind of bed would you like for you and your wife?]]></question>
    <saythis><![CDATA[So I will list you down for a rollaway bed for your mother-in-law. What kind of bed would you like for you and your wife?]]></saythis>
    <answer rationale="I would prefer a king." value="1" choicesay="So I will list you down for a rollaway bed for your mother-in-law. What kind of bed would you like for you and your wife?"><![CDATA[So I will list you down for a rollaway bed for your mother-in-law. What kind of bed would you like for you and your wife?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <span class='blackspan'>Done</span> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[What bed type would you be interested in?]]></saythis>
    <answer rationale="A king size bed, please." value="1" choicesay="What bed type would you be interested in?"><![CDATA[What bed type would you be interested in?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Dr. Mooy, you have requested a Deluxe Inner Harbor room with a king size bed and an additional rollaway. This will be for one night and is $489 per night triple occupancy.]]></question>
    <saythis><![CDATA[Dr. Mooy, you have requested a Deluxe Inner Harbor room with a king size bed and an additional rollaway. This will be for one night and is $489 per night triple occupancy.##Dr. Mooy, you have requested a Deluxe Inner Harbor room with a king size bed and an additional rollaway. This will be for one night and is four hundred eighty-nine dollars per night triple occupancy.]]></saythis>
    <answer rationale="Wow that's expensive!" value="1" choicesay="Dr. Mooy, you have requested a Deluxe Inner Harbor room with a king size bed and an additional rollaway. This will be for one night and is $489 per night triple occupancy.##Dr. Mooy, you have requested a Deluxe Inner Harbor room with a king size bed and an additional rollaway. This will be for one night and is four hundred eighty-nine dollars per night triple occupancy."><![CDATA[Dr. Mooy, you have requested a Deluxe Inner Harbor room with a king size bed and an additional rollaway. This will be for one night and is $489 per night triple occupancy.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[It is high season after all, Dr. Mooy.]]></question>
    <saythis><![CDATA[It is high season after all, Dr. Mooy.]]></saythis>
    <answer rationale="Well I suppose you're right. I am here for business and I am staying at the High Fleet in town right now because I couldn't get a reservation here." value="1" choicesay="It is high season after all, Dr. Mooy."><![CDATA[It is high season after all, Dr. Mooy.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[So shall we continue with the reservation?]]></question>
    <saythis><![CDATA[So shall we continue with the reservation?]]></saythis>
    <answer rationale="Yes please." value="1" choicesay="So shall we continue with the reservation?"><![CDATA[So shall we continue with the reservation?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[In that case, we would need a credit card to guarantee this reservation. We accept all major cards.]]></question>
    <saythis><![CDATA[In that case, we would need a credit card to guarantee this reservation. We accept all major cards.]]></saythis>
    <answer rationale="Please put it on my Am Ex." value="1" choicesay="In that case, we would need a credit card to guarantee this reservation. We accept all major cards."><![CDATA[In that case, we would need a credit card to guarantee this reservation. We accept all major cards.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <span class='blackspan'>Done</span> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Sorry but which card would you like to use today?]]></saythis>
    <answer rationale="My American Express card please." value="1" choicesay="Sorry but which card would you like to use today?"><![CDATA[Sorry but which card would you like to use today?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[May I have your card to swipe? This is just to hold the room. You will not be charged unless you cancel without notice.]]></question>
    <saythis><![CDATA[May I have your card to swipe? This is just to hold the room. You will not be charged unless you cancel without notice.]]></saythis>
    <answer rationale="Naturally. Here it is." value="1" choicesay="May I have your card to swipe? This is just to hold the room. You will not be charged unless you cancel without notice."><![CDATA[May I have your card to swipe? This is just to hold the room. You will not be charged unless you cancel without notice.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <span class='blackspan'>Done</span> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Allow me to enter the card expiration date as well. Let's see it's eleven fifteen.]]></saythis>
    <answer rationale="Of course." value="1" choicesay="Allow me to enter the card expiration date as well. Let's see it's eleven fifteen."><![CDATA[Allow me to enter the card expiration date as well. Let's see it's eleven fifteen.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Here is your card back. Thank you. Finally may I have a contact phone number where we may be able to reach you?]]></question>
    <saythis><![CDATA[Here is your card back. Thank you. Finally may I have a contact phone number where we may be able to reach you?]]></saythis>
    <answer rationale="My phone number is 3, 1, 6, 5, 4, 5, 4, 3, 2,7, 8, 1." value="1" choicesay="Here is your card back. Thank you. Finally may I have a contact phone number where we may be able to reach you?"><![CDATA[Here is your card back. Thank you. Finally may I have a contact phone number where we may be able to reach you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <span class='blackspan'>Done</span> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[What is your phone number?]]></saythis>
    <answer rationale="It is 3, 1, 6, 5, 4, 5, 4, 3, 2, 7, 8, 1." value="1" choicesay="What is your phone number?"><![CDATA[What is your phone number?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <span class='blackspan'>Reserve</span> to make the reservation.</span>]]></question>
    <saythis><![CDATA[Can you spell your name please?]]></saythis>
    <answer rationale="Dr. Wim Mooy. W, I, M, then M, O, O, Y." value="1" choicesay="Can you spell your name please?"><![CDATA[Can you spell your name please?]]></answer>
    <answer rationale="From August thirty-one to September one." value="1" choicesay="When would you like to make the reservation for?"><![CDATA[When would you like to make the reservation for?]]></answer>
    <answer rationale="Sure. 6, 5, 4, 4, 7, 7, 7, 2, 3, 4, 3." value="1" choicesay="Can you please spell out your credit card number for me, please?"><![CDATA[Can you please spell out your credit card number for me, please?]]></answer>
    <answer rationale="A deluxe room with an Inner Harbor view please." value="1" choicesay="What is your room preference?"><![CDATA[What is your room preference?]]></answer>
    <answer rationale="Eleven fifteen." value="1" choicesay="What is the expiration date of your credit card?"><![CDATA[What is the expiration date of your credit card?]]></answer>
    <answer rationale="Three people." value="1" choicesay="How many people will be staying with you?"><![CDATA[How many people will be staying with you?]]></answer>
    <answer rationale="A king size bed, please." value="1" choicesay="Do you have a bed preference?"><![CDATA[Do you have a bed preference?]]></answer>
    <answer rationale="My American Express card please." value="1" choicesay="What card would you like to use?"><![CDATA[What card would you like to use?]]></answer>
    <answer rationale="My phone number is 3, 1, 6, 5, 4, 5, 4, 3, 2,7, 8, 1." value="1" choicesay="May I have a contact phone number when we can reach you?"><![CDATA[May I have a contact phone number when we can reach you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you very much, Dr. Mooy. Your confirmation number is ESI-81809. I have printed out this statement for your records.]]></question>
    <saythis><![CDATA[Thank you very much, Dr. Mooy. Your confirmation number is ESI-81809. I have printed out this statement for your records.##Thank you very much, Dr. Mooy. Your confirmation number is ESI-eighty-one thousand eight hundred nine. I have printed out this statement for your records.]]></saythis>
    <answer rationale="Yes very good. I mustn't lose this paper." value="1" choicesay="Thank you very much, Dr. Mooy. Your confirmation number is ESI-81809. I have printed out this statement for your records.##Thank you very much, Dr. Mooy. Your confirmation number is ESI-eighty-one thousand eight hundred nine. I have printed out this statement for your records."><![CDATA[Thank you very much, Dr. Mooy. Your confirmation number is ESI-81809. I have printed out this statement for your records.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Please be advised that in the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></question>
    <saythis><![CDATA[Please be advised that in the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></saythis>
    <answer rationale="Of course." value="1" choicesay="Please be advised that in the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges."><![CDATA[Please be advised that in the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Is there anything else I can assist you with this afternoon, Dr. Mooy?]]></question>
    <saythis><![CDATA[Is there anything else I can assist you with this afternoon, Dr. Mooy?]]></saythis>
    <answer rationale="No, I think I will be all set." value="1" choicesay="Is there anything else I can assist you with this afternoon, Dr. Mooy?"><![CDATA[Is there anything else I can assist you with this afternoon, Dr. Mooy?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir. Thank you for reserving at the Prestige and we look forward to seeing you at the end of the month. Have a pleasant day.]]></question>
    <saythis><![CDATA[Yes sir. Thank you for reserving at the Prestige and we look forward to seeing you at the end of the month. Have a pleasant day.]]></saythis>
    <answer rationale="Yes thank you. Bye." value="1" choicesay="Yes sir. Thank you for reserving at the Prestige and we look forward to seeing you at the end of the month. Have a pleasant day."><![CDATA[Yes sir. Thank you for reserving at the Prestige and we look forward to seeing you at the end of the month. Have a pleasant day.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Goodbye.]]></question>
    <saythis><![CDATA[Goodbye.]]></saythis>
    <answer rationale="" value="1" choicesay="Goodbye."><![CDATA[Goodbye.]]></answer>
  </question>
</catalog>
