<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good afternoon. Welcome to the Prestige. How may I help you?]]></question>
    <saythis><![CDATA[Good afternoon. Welcome to the Prestige. How may I help you?]]></saythis>
    <answer rationale="Hi. I would like to inquire about reservations." value="1" choicesay="Good afternoon. Welcome to the Prestige. How may I help you?"><![CDATA[Good afternoon. Welcome to the Prestige. How may I help you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir. Do you have an existing reservation or would you like to make one?]]></question>
    <saythis><![CDATA[Yes sir. Do you have an existing reservation or would you like to make one?]]></saythis>
    <answer rationale="I would like to make a reservation." value="1" choicesay="Yes sir. Do you have an existing reservation or would you like to make one?"><![CDATA[Yes sir. Do you have an existing reservation or would you like to make one?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Certainly sir. May I have your name please?]]></question>
    <saythis><![CDATA[Certainly sir. May I have your name please?]]></saythis>
    <answer rationale="My name is Koukka." value="1" choicesay="Certainly sir. May I have your name please?"><![CDATA[Certainly sir. May I have your name please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Is that your last name, sir?]]></saythis>
    <answer rationale="Why yes. Yes it is." value="1" choicesay="Is that your last name, sir?"><![CDATA[Is that your last name, sir?]]></answer>
    <answer rationale="It is spelled K, O, U, K, K, A. It is a Finnish name, from Finland." value="1" choicesay="Can you please spell it?"><![CDATA[Can you please spell it?]]></answer>
    <answer rationale="It is Marko. M, A, R, K, O." value="1" choicesay="May I have your first name?"><![CDATA[May I have your first name?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[When would you like to check in, Mr. Koukka?]]></question>
    <saythis><![CDATA[When would you like to check in, Mr. Koukka?]]></saythis>
    <answer rationale="Uh, the first week of September. Let's say the sixth." value="1" choicesay="When would you like to check in, Mr. Koukka?"><![CDATA[When would you like to check in, Mr. Koukka?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Sorry but what month did you say you wanted to check in?]]></saythis>
    <answer rationale="I said September." value="1" choicesay="Sorry but what month did you say you wanted to check in?"><![CDATA[Sorry but what month did you say you wanted to check in?]]></answer>
    <answer rationale="The sixth." value="1" choicesay="And what day would you like to check in?"><![CDATA[And what day would you like to check in?]]></answer>
    <answer rationale="September six." value="1" choicesay="Can you please repeat when you would like to check in?"><![CDATA[Can you please repeat when you would like to check in?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And when will you be checking out?]]></question>
    <saythis><![CDATA[And when will you be checking out?]]></saythis>
    <answer rationale="Oh it would just be for the weekend so the eighth for checkout." value="1" choicesay="And when will you be checking out?"><![CDATA[And when will you be checking out?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Excuse me, what month did you say again?]]></saythis>
    <answer rationale="I said September." value="1" choicesay="Excuse me, what month did you say again?"><![CDATA[Excuse me, what month did you say again?]]></answer>
    <answer rationale="The eighth please." value="1" choicesay="What day did you say you would like to check out?"><![CDATA[What day did you say you would like to check out?]]></answer>
    <answer rationale="September eight." value="1" choicesay="Can you just repeat the checkout date once more?"><![CDATA[Can you just repeat the checkout date once more?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[How many people will be in your party, Mr. Koukka?]]></question>
    <saythis><![CDATA[How many people will be in your party, Mr. Koukka?]]></saythis>
    <answer rationale="It will be just me and my wife." value="1" choicesay="How many people will be in your party, Mr. Koukka?"><![CDATA[How many people will be in your party, Mr. Koukka?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm sorry but could you please repeat that?]]></saythis>
    <answer rationale="It will be for two." value="1" choicesay="I'm sorry but could you please repeat that?"><![CDATA[I'm sorry but could you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Did you have a room preference?]]></question>
    <saythis><![CDATA[Did you have a room preference?]]></saythis>
    <answer rationale="Oh just something simple. Can you show me what the rooms look like?" value="1" choicesay="Did you have a room preference?"><![CDATA[Did you have a room preference?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Here is our brochure that shows the three available room types: the Deluxe, the Premier and the Suite.]]></question>
    <saythis><![CDATA[Here is our brochure that shows the three available room types: the Deluxe, the Premier and the Suite. ]]></saythis>
    <answer rationale="Hmmm. I think the Deluxe looks like the simplest." value="1" choicesay="Here is our brochure that shows the three available room types: the Deluxe, the Premier and the Suite. "><![CDATA[Here is our brochure that shows the three available room types: the Deluxe, the Premier and the Suite.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[So which room are you interested in?]]></saythis>
    <answer rationale="I guess the Deluxe." value="1" choicesay="So which room are you interested in?"><![CDATA[So which room are you interested in?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Excellent choice, Mr. Koukka. Now we also have three room views: the City, the Inner Harbor and the Harbor/Mountain. Each has a different breathtaking display. Which would you think your wife would enjoy?]]></question>
    <saythis><![CDATA[Excellent choice, Mr. Koukka. Now we also have three room views: the City, the Inner Harbor and the Harbor/Mountain. Each has a different breathtaking display. Which would you think your wife would enjoy?]]></saythis>
    <answer rationale="Are these photos for each of the views? If these are the views, I think my wife would like the Harbor/Mountain view. That is really spectacular with the sailboats in the harbor and the mountains in the background." value="1" choicesay="Excellent choice, Mr. Koukka. Now we also have three room views: the City, the Inner Harbor and the Harbor/Mountain. Each has a different breathtaking display. Which would you think your wife would enjoy?"><![CDATA[Excellent choice, Mr. Koukka. Now we also have three room views: the City, the Inner Harbor and the Harbor/Mountain. Each has a different breathtaking display. Which would you think your wife would enjoy?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[How about the bed? What size would you like?]]></question>
    <saythis><![CDATA[How about the bed? What size would you like?]]></saythis>
    <answer rationale="Oh definitely the king size bed." value="1" choicesay="How about the bed? What size would you like?"><![CDATA[How about the bed? What size would you like?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Of course, Mr. Koukka. You have selected a Deluxe Harbor/Mountain view room with king size bed and double occupancy. The room rate is $299 per night. Shall we proceed with this booking?]]></question>
    <saythis><![CDATA[Of course, Mr. Koukka. You have selected a Deluxe Harbor/Mountain view room with king size bed and double occupancy. The room rate is $299 per night. Shall we proceed with this booking?##Of course, Mr. Koukka. You have selected a Deluxe Harbor/Mountain view room with king size bed and double occupancy. The room rate is two hundred ninety-nine dollars per night. Shall we proceed with this booking?]]></saythis>
    <answer rationale="Great. Yes I would like the room. My wife will be thrilled. She has always wanted to come here and now she will get a chance. What is your website so she can look online?" value="1" choicesay="Of course, Mr. Koukka. You have selected a Deluxe Harbor/Mountain view room with king size bed and double occupancy. The room rate is $299 per night. Shall we proceed with this booking?##Of course, Mr. Koukka. You have selected a Deluxe Harbor/Mountain view room with king size bed and double occupancy. The room rate is two hundred ninety-nine dollars per night. Shall we proceed with this booking?"><![CDATA[Of course, Mr. Koukka. You have selected a Deluxe Harbor/Mountain view room with king size bed and double occupancy. The room rate is $299 per night. Shall we proceed with this booking?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[The web address is printed right there in the brochure.]]></question>
    <saythis><![CDATA[The web address is printed right there in the brochure.]]></saythis>
    <answer rationale="Oh, perfect." value="1" choicesay="The web address is printed right there in the brochure."><![CDATA[The web address is printed right there in the brochure.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Mr. Koukka, we require a major credit card to guarantee the booking. Which would you like to use today?]]></question>
    <saythis><![CDATA[Mr. Koukka, we require a major credit card to guarantee the booking. Which would you like to use today?]]></saythis>
    <answer rationale="Oh I think I'd like to put it on my Visa card." value="1" choicesay="Mr. Koukka, we require a major credit card to guarantee the booking. Which would you like to use today?"><![CDATA[Mr. Koukka, we require a major credit card to guarantee the booking. Which would you like to use today?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Pardon me but can you please repeat that? What card would like to use?]]></saythis>
    <answer rationale="Visa." value="1" choicesay="Pardon me but can you please repeat that? What card would like to use?"><![CDATA[Pardon me but can you please repeat that? What card would like to use?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[May I have the card so that I can swipe it?]]></question>
    <saythis><![CDATA[May I have the card so that I can swipe it?]]></saythis>
    <answer rationale="Certainly. Here it is." value="1" choicesay="May I have the card so that I can swipe it?"><![CDATA[May I have the card so that I can swipe it?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Here is your card sir, thank you. Finally may I have a contact number where we can reach you?]]></question>
    <saythis><![CDATA[Here is your card sir, thank you. Finally may I have a contact number where we can reach you?]]></saythis>
    <answer rationale="Yes my mobile number is three fifty-eight fifty-four six sixty-seven zero one eighty-six." value="1" choicesay="Here is your card sir, thank you. Finally may I have a contact number where we can reach you?"><![CDATA[Here is your card sir, thank you. Finally may I have a contact number where we can reach you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[What is the number again?]]></saythis>
    <answer rationale="3, 5, 8, 5, 4, 6, 7, 7, 0, 1, 8, 6." value="1" choicesay="What is the number again?"><![CDATA[What is the number again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Reserve</em> button to make the reservation.</span>]]></question>
    <saythis><![CDATA[May I have your name please?]]></saythis>
    <answer rationale="Marko Koukka." value="1" choicesay="May I have your name please?"><![CDATA[May I have your name please?]]></answer>
    <answer rationale="September six." value="1" choicesay="When will you be checking in?"><![CDATA[When will you be checking in?]]></answer>
    <answer rationale="September eight." value="1" choicesay="When will you be checking out?"><![CDATA[When will you be checking out?]]></answer>
    <answer rationale="King size." value="1" choicesay="Which size of bed would you like?"><![CDATA[Which size of bed would you like?]]></answer>
    <answer rationale="It will be just me and my wife." value="1" choicesay="How many people will be in your party?"><![CDATA[How many people will be in your party?]]></answer>
    <answer rationale="I guess the Deluxe." value="1" choicesay="Which room are you interested in?"><![CDATA[Which room are you interested in?]]></answer>
    <answer rationale="The Harbor/Mountain view." value="1" choicesay="Which room view are you interested in?"><![CDATA[Which room view are you interested in?]]></answer>
    <answer rationale="Visa." value="1" choicesay="Which card would you like to use to guarantee this reservation?"><![CDATA[Which card would you like to use to guarantee this reservation?]]></answer>
    <answer rationale="It is May Two thousand sixteen." value="1" choicesay="What is your card's expiration date?"><![CDATA[What is your card's expiration date?]]></answer>
    <answer rationale="3, 5, 8, 5, 4, 6, 7, 7, 0, 1, 8, 6." value="1" choicesay="May I have a contact number where we can reach you?"><![CDATA[May I have a contact number where we can reach you?]]></answer>
    <answer rationale="4, 5, 7, 2, 4, 5, 3, 3, 8, 7, 5." value="1" choicesay="What is your credit card number?"><![CDATA[What is your credit card number?]]></answer>
    <answer rationale="Marko, M,A,R,K,O, Koukka, K, O, U, K, K, A." value="1" choicesay="Can you please spell your name?"><![CDATA[Can you please spell your name?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you very much, Mr. Koukka. Your confirmation number is ESI-71509. I have printed out this statement for your records.]]></question>
    <saythis><![CDATA[Thank you very much, Mr. Koukka. Your confirmation number is ESI-71509. I have printed out this statement for your records.##Thank you very much, Mr. Koukka. Your confirmation number is ESI-seventy-one thousand five hundred nine. I have printed out this statement for your records.]]></saythis>
    <answer rationale="Excellent. Thank very much." value="1" choicesay="Thank you very much, Mr. Koukka. Your confirmation number is ESI-71509. I have printed out this statement for your records.##Thank you very much, Mr. Koukka. Your confirmation number is ESI-seventy-one thousand five hundred nine. I have printed out this statement for your records."><![CDATA[Thank you very much, Mr. Koukka. Your confirmation number is ESI-71509. I have printed out this statement for your records.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Please be advised that in the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></question>
    <saythis><![CDATA[Please be advised that in the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></saythis>
    <answer rationale="Yes of course." value="1" choicesay="Please be advised that in the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges."><![CDATA[Please be advised that in the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Is there anything else I can assist you with this afternoon, Mr. Koukka?]]></question>
    <saythis><![CDATA[Is there anything else I can assist you with this afternoon, Mr. Koukka?]]></saythis>
    <answer rationale="Yes I just want to stroll around. Do you have a map of the hotel?" value="1" choicesay="Is there anything else I can assist you with this afternoon, Mr. Koukka?"><![CDATA[Is there anything else I can assist you with this afternoon, Mr. Koukka?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Here is a map of the hotel grounds. You may want to see the pool as well as our spa center. I have marked them for your convenience.]]></question>
    <saythis><![CDATA[Here is a map of the hotel grounds. You may want to see the pool as well as our spa center. I have marked them for your convenience.]]></saythis>
    <answer rationale="Great. That is a big help." value="1" choicesay="Here is a map of the hotel grounds. You may want to see the pool as well as our spa center. I have marked them for your convenience."><![CDATA[Here is a map of the hotel grounds. You may want to see the pool as well as our spa center. I have marked them for your convenience.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you, Mr. Koukka, and have a good day. We look forward to seeing you on the 9th of September.]]></question>
    <saythis><![CDATA[Thank you, Mr. Koukka, and have a good day. We look forward to seeing you on the 9th of September.##Thank you, Mr. Koukka, and have a good day. We look forward to seeing you on the ninth of September.]]></saythis>
    <answer rationale="Yes thanks again too. See you in a couple of months. Bye." value="1" choicesay="Thank you, Mr. Koukka, and have a good day. We look forward to seeing you on the 9th of September.##Thank you, Mr. Koukka, and have a good day. We look forward to seeing you on the ninth of September."><![CDATA[Thank you, Mr. Koukka, and have a good day. We look forward to seeing you on the 9th of September.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Have a nice day. Goodbye.]]></question>
    <saythis><![CDATA[Have a nice day. Goodbye.]]></saythis>
    <answer rationale="Goodbye." value="1" choicesay="Have a nice day. Goodbye."><![CDATA[Have a nice day. Goodbye.]]></answer>
  </question>
</catalog>
