<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good afternoon, Mrs. Ferrari. Is there something else I can help you with?]]></question>
    <saythis><![CDATA[Good afternoon, Mrs. Ferrari. Is there something else I can help you with?]]></saythis>
    <answer rationale="Yes, yes, I know I just checked out, but I forgot to make a new reservation for May." value="1" choicesay="Good afternoon, Mrs. Ferrari. Is there something else I can help you with?"><![CDATA[Good afternoon, Mrs. Ferrari. Is there something else I can help you with?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am.  I can help you with that.  What are your dates, please?]]></question>
    <saythis><![CDATA[Yes ma'am.  I can help you with that.  What are your dates, please?]]></saythis>
    <answer rationale="I'll arrive on May 16th and depart on the 20th." value="1" choicesay="Yes ma'am.  I can help you with that.  What are your dates, please?"><![CDATA[Yes ma'am.  I can help you with that.  What are your dates, please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And how many people in your party, Mrs. Ferrari?]]></question>
    <saythis><![CDATA[And how many people in your party, Mrs. Ferrari?]]></saythis>
    <answer rationale="Just me." value="1" choicesay="And how many people in your party, Mrs. Ferrari?"><![CDATA[And how many people in your party, Mrs. Ferrari?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Wow.  We are really tight for those dates, ma'am.  There are only five rooms available in the hotel.]]></question>
    <saythis><![CDATA[Wow.  We are really tight for those dates, ma'am.  There are only five rooms available in the hotel.]]></saythis>
    <answer rationale="Oh no.  So there aren't any Oceanview suites available?" value="1" choicesay="Wow.  We are really tight for those dates, ma'am.  There are only five rooms available in the hotel."><![CDATA[Wow.  We are really tight for those dates, ma'am.  There are only five rooms available in the hotel.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I'm afraid not, ma'am.]]></question>
    <saythis><![CDATA[I'm afraid not, ma'am.]]></saythis>
    <answer rationale="What about named suites like the Imperial or Chancellor?" value="1" choicesay="I'm afraid not, ma'am."><![CDATA[I'm afraid not, ma'am.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I'm sorry, Mrs. Ferrari, they don't seem to be available for reservation.]]></question>
    <saythis><![CDATA[I'm sorry, Mrs. Ferrari, they don't seem to be available for reservation.]]></saythis>
    <answer rationale="I knew I should have booked earlier.  What do you have that's available?" value="1" choicesay="I'm sorry, Mrs. Ferrari, they don't seem to be available for reservation."><![CDATA[I'm sorry, Mrs. Ferrari, they don't seem to be available for reservation.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[For those dates, we just have four Deluxe rooms and one Skyline suite.]]></question>
    <saythis><![CDATA[For those dates, we just have four Deluxe rooms and one Skyline suite.]]></saythis>
    <answer rationale="Oh no.  Just a Skyline?  They're so small and the views don't look out onto the water." value="1" choicesay="For those dates, we just have four Deluxe rooms and one Skyline suite."><![CDATA[For those dates, we just have four Deluxe rooms and one Skyline suite.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready.</span>]]></question>
    <saythis><![CDATA[So that would be May 16th to the 20th ma'am?##So that would be May sixteenth to the twentieth ma'am?]]></saythis>
    <answer rationale="Yes, that's right." value="1" choicesay="So that would be May 16th to the 20th ma'am?##So that would be May sixteenth to the twentieth ma'am?"><![CDATA[So that would be May 16th to the 20th ma'am?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am, I do apologize.  It looks like there are three conventions booked during those dates.]]></question>
    <saythis><![CDATA[Yes ma'am, I do apologize.  It looks like there are three conventions booked during those dates.]]></saythis>
    <answer rationale="The larger suites are usually available even during conventions.  What should I do?" value="1" choicesay="Yes ma'am, I do apologize.  It looks like there are three conventions booked during those dates."><![CDATA[Yes ma'am, I do apologize.  It looks like there are three conventions booked during those dates.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready.</span>]]></question>
    <saythis><![CDATA[Can you please repeat that, Mrs. Ferrari?]]></saythis>
    <answer rationale="Yes of course.  It's 3,9, 6,7,4,5,5,6,22,63" value="1" choicesay="Can you please repeat that, Mrs. Ferrari?"><![CDATA[Can you please repeat that, Mrs. Ferrari?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[May I suggest that we go ahead and book the Skyline, Mrs. Ferrari?]]></question>
    <saythis><![CDATA[May I suggest that we go ahead and book the Skyline, Mrs. Ferrari?]]></saythis>
    <answer rationale="I guess so, but I am so disappointed." value="1" choicesay="May I suggest that we go ahead and book the Skyline, Mrs. Ferrari?"><![CDATA[May I suggest that we go ahead and book the Skyline, Mrs. Ferrari?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I think it'll be fine, ma'am.  After we book the reservation, I'll speak to Marilyn in corporate sales.  She can usually unblock a suite and make it available for one of our special guests.]]></question>
    <saythis><![CDATA[I think it'll be fine, ma'am.  After we book the reservation, I'll speak to Marilyn in corporate sales.  She can usually unblock a suite and make it available for one of our special guests.]]></saythis>
    <answer rationale="Oh that would be great.  I do enjoy staying at the Prestige.  I'd really appreciate it if you could do something." value="1" choicesay="I think it'll be fine, ma'am.  After we book the reservation, I'll speak to Marilyn in corporate sales.  She can usually unblock a suite and make it available for one of our special guests."><![CDATA[I think it'll be fine, ma'am.  After we book the reservation, I'll speak to Marilyn in corporate sales.  She can usually unblock a suite and make it available for one of our special guests.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I'm pretty confident she can do it, ma'am.  We'll call you when we change your reservation to a larger suite.]]></question>
    <saythis><![CDATA[I'm pretty confident she can do it, ma'am.  We'll call you when we change your reservation to a larger suite.]]></saythis>
    <answer rationale="That would be great.  Let's make the reservation for the Skyline then.  Here's my passport and credit card.  Would you be a dear and make that reservation, while I run off to the gift shop?" value="1" choicesay="I'm pretty confident she can do it, ma'am.  We'll call you when we change your reservation to a larger suite."><![CDATA[I'm pretty confident she can do it, ma'am.  We'll call you when we change your reservation to a larger suite.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you, ma'am.  I'll take care of it.]]></question>
    <saythis><![CDATA[Thank you, ma'am.  I'll take care of it.]]></saythis>
    <answer rationale="Thanks a lot.  See you soon." value="1" choicesay="Thank you, ma'am.  I'll take care of it."><![CDATA[Thank you, ma'am.  I'll take care of it.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Before you leave, Mrs. Ferrari, could you please give me your contact number?]]></question>
    <saythis><![CDATA[Before you leave, Mrs. Ferrari, could you please give me your contact number?]]></saythis>
    <answer rationale="Yes of course.  It's 3,9, 6,7,4,5,5,6,22,63" value="1" choicesay="Before you leave, Mrs. Ferrari, could you please give me your contact number?"><![CDATA[Before you leave, Mrs. Ferrari, could you please give me your contact number?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Welcome back Mrs. Ferrari.  I've reserved the Skyline Suite for May 16th through the 20th.]]></question>
    <saythis><![CDATA[Welcome back Mrs. Ferrari.  I've reserved the Skyline Suite for May 16th through the 20th.##Welcome back Mrs. Ferrari.  I've reserved the Skyline Suite for May sixteenth through the twentieth.]]></saythis>
    <answer rationale="Thank you.  You will talk to Marilyn, won't you?" value="1" choicesay="Welcome back Mrs. Ferrari.  I've reserved the Skyline Suite for May 16th through the 20th.##Welcome back Mrs. Ferrari.  I've reserved the Skyline Suite for May sixteenth through the twentieth."><![CDATA[Welcome back Mrs. Ferrari.  I've reserved the Skyline Suite for May 16th through the 20th.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Rest assured, madam.  It will be fine.  Here are your passport, credit card, and a print out of the reservation.]]></question>
    <saythis><![CDATA[Rest assured, madam.  It will be fine.  Here are your passport, credit card, and a print out of the reservation.]]></saythis>
    <answer rationale="Thank you." value="1" choicesay="Rest assured, madam.  It will be fine.  Here are your passport, credit card, and a print out of the reservation."><![CDATA[Rest assured, madam.  It will be fine.  Here are your passport, credit card, and a print out of the reservation.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You're welcome, ma'am.  Your confirmation number is ESI-31609.  It's printed on the reservation slip and will be the same number when we change the reservation.]]></question>
    <saythis><![CDATA[You're welcome, ma'am.  Your confirmation number is E, S, I, three one six zero nine.  It's printed on the reservation slip and will be the same number when we change the reservation.]]></saythis>
    <answer rationale="Well, I guess I'm all set then." value="1" choicesay="You're welcome, ma'am.  Your confirmation number is E, S, I, three one six zero nine.  It's printed on the reservation slip and will be the same number when we change the reservation."><![CDATA[You're welcome, ma'am.  Your confirmation number is E, S, I, 3, 1, 6, 0, 9.  It's printed on the reservation slip and will be the same number when we change the reservation.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am.  Thank you for choosing the Prestige and we look forward to seeing you this May.]]></question>
    <saythis><![CDATA[Yes ma'am.  Thank you for choosing the Prestige and we look forward to seeing you this May.]]></saythis>
    <answer rationale="Ciao bella." value="1" choicesay="Yes ma'am.  Thank you for choosing the Prestige and we look forward to seeing you this May."><![CDATA[Yes ma'am.  Thank you for choosing the Prestige and we look forward to seeing you this May.]]></answer>
  </question>
  <question>
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    <question><![CDATA[]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
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    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
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  </question>
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    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
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  <question>
    <phrase isaudiomp3="0" mp3=""/>
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  <question>
    <phrase isaudiomp3="0" mp3=""/>
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    <saythis/>
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    <phrase isaudiomp3="0" mp3=""/>
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    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
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  <question>
    <phrase isaudiomp3="0" mp3=""/>
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    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
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  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
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    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
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  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
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    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Reserve</em> to make the reservation</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
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  </question>
</catalog>
