<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good afternoon. Welcome to the Prestige. How may I assist you?]]></question>
    <saythis><![CDATA[Good afternoon. Welcome to the Prestige. How may I assist you?]]></saythis>
    <answer rationale="Hi. I just stopped by because I wanted to make a reservation." value="1" choicesay="Good afternoon. Welcome to the Prestige. How may I assist you?"><![CDATA[Good afternoon. Welcome to the Prestige. How may I assist you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Certainly ma'am, however, unfortunately we are currently fully booked.]]></question>
    <saythis><![CDATA[Certainly ma'am, however, unfortunately we are currently fully booked.]]></saythis>
    <answer rationale="Oh? Wow that's great. I had a feeling when I first heard about your hotel, and then when I just walked through the lobby, that this was a special place." value="1" choicesay="Certainly ma'am, however, unfortunately we are currently fully booked."><![CDATA[Certainly ma'am, however, unfortunately we are currently fully booked.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[That is very kind of you, ma'am.]]></question>
    <saythis><![CDATA[That is very kind of you, ma'am.]]></saythis>
    <answer rationale="Well I really like what I am seeing here. So I really would like to make a reservation." value="1" choicesay="That is very kind of you, ma'am."><![CDATA[That is very kind of you, ma'am.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[When would you like to make the reservation for?]]></question>
    <saythis><![CDATA[When would you like to make the reservation for?]]></saythis>
    <answer rationale="I was thinking perhaps Christmas? " value="1" choicesay="When would you like to make the reservation for?"><![CDATA[When would you like to make the reservation for?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Let me check the availabilty for this Christmas.]]></question>
    <saythis><![CDATA[Let me check the availabilty for this Christmas.]]></saythis>
    <answer rationale="Yes thank you.  I can't wait to come with my husband, Gregor. It will be such a pleasant change from St. Petersburg." value="1" choicesay="Let me check the availabilty for this Christmas."><![CDATA[Let me check the availabilty for this Christmas.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Is that where you live, ma'am?]]></question>
    <saythis><![CDATA[Is that where you live, ma'am?]]></saythis>
    <answer rationale="Yes St. Petersburg Russia. I'm just here on business actually." value="1" choicesay="Is that where you live, ma'am?"><![CDATA[Is that where you live, ma'am?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[To start, may I have your name please?]]></question>
    <saythis><![CDATA[To start, may I have your name please?]]></saythis>
    <answer rationale="My name is Svenka Manitov with an M." value="1" choicesay="To start, may I have your name please?"><![CDATA[To start, may I have your name please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready.</span>]]></question>
    <saythis><![CDATA[Can you please spell it?]]></saythis>
    <answer rationale="S, V, E, N, K, A then M, A, N, I, T, O, V. That is M as in man." value="1" choicesay="Can you please spell it?"><![CDATA[Can you please spell it?]]></answer>
    <answer rationale="Svenka" value="1" choicesay="What is your first name again, ma'am?"><![CDATA[What is your first name again, ma'am?]]></answer>
    <answer rationale="Manitov" value="1" choicesay="What is your last name again, ma'am?"><![CDATA[What is your last name again, ma'am?]]></answer>
    <answer rationale="Svenka Manitov. Remember that is S as in Santa and M as in Merry Christmas. Ha ha ha. Or is that Ho, ho, ho here?" value="1" choicesay="Can you please say your name again?"><![CDATA[Can you please say your name again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[When would you be staying with us?]]></question>
    <saythis><![CDATA[When would you be staying with us?]]></saythis>
    <answer rationale="I think I will be here on December 24th. Wait. No that is not right. Say December 25th instead." value="1" choicesay="When would you be staying with us?"><![CDATA[When would you be staying with us?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready.</span>]]></question>
    <saythis><![CDATA[Can you please repeat when you will be checking in, Ms. Manitov?]]></saythis>
    <answer rationale="Christmas Day." value="1" choicesay="Can you please repeat when you will be checking in, Ms. Manitov?"><![CDATA[Can you please repeat when you will be checking in, Ms. Manitov?]]></answer>
    <answer rationale="December 25th." value="1" choicesay="Did you say you would like to make a reservation for?"><![CDATA[Did you say you would like to make a reservation for?]]></answer>
    <answer rationale="December" value="1" choicesay="What month would you like to check in?"><![CDATA[What month would you like to check in?]]></answer>
    <answer rationale="Oh, the twenty-fifth please." value="1" choicesay="What day would you like to check in?"><![CDATA[What day would you like to check in?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Christmas Day is lovely here.]]></question>
    <saythis><![CDATA[Christmas Day is lovely here.]]></saythis>
    <answer rationale="Yes that is what I suspect. I love the Holidays, and we do such a good job of it in Russia now. But I think that I want to do something a little different this year and I have discovered that your city is so beautiful!" value="1" choicesay="Christmas Day is lovely here."><![CDATA[Christmas Day is lovely here.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[So when will you be checking out, Ms. Manitov?]]></question>
    <saythis><![CDATA[So when will you be checking out, Ms. Manitov?]]></saythis>
    <answer rationale="Darling that is Mrs. Manitov. Let me see. I think I would like to stay until December 28th, then I will go skiing for the New Year." value="1" choicesay="So when will you be checking out, Ms. Manitov?"><![CDATA[So when will you be checking out, Ms. Manitov?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Splendid plan Mrs. Manitov.]]></question>
    <saythis><![CDATA[Splendid plan Mrs. Manitov.]]></saythis>
    <answer rationale="Yes, well I tell you this city is so inspiring." value="1" choicesay="Splendid plan Mrs. Manitov."><![CDATA[Splendid plan Mrs. Manitov.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready.</span>]]></question>
    <saythis><![CDATA[When did you say you would like to check out?]]></saythis>
    <answer rationale="December 28th." value="1" choicesay="When did you say you would like to check out?"><![CDATA[When did you say you would like to check out?]]></answer>
    <answer rationale="The 28th of December, darling." value="1" choicesay="Sorry but could you repeat when you will be checking out?"><![CDATA[Sorry but could you repeat when you will be checking out?]]></answer>
    <answer rationale="Also December" value="1" choicesay="What month will you be checking out?"><![CDATA[What month will you be checking out?]]></answer>
    <answer rationale="The 28th" value="1" choicesay="What day will you be checking out?"><![CDATA[What day will you be checking out?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready.</span>]]></question>
    <saythis><![CDATA[Can you please confirm how many days you will be at the Prestige?]]></saythis>
    <answer rationale="Oh dear. Do you need me to count for you? It's for 3 days." value="1" choicesay="Can you please confirm how many days you will be at the Prestige?"><![CDATA[Can you please confirm how many days you will be at the Prestige?]]></answer>
    <answer rationale="Just three days and then, I think, I will go skiing up north." value="1" choicesay="How many days will you be at the hotel?"><![CDATA[How many days will you be at the hotel?]]></answer>
    <answer rationale="Three days: December 25, December 26, December 27 with a check out on December 28." value="1" choicesay="Excuse me but how many days did you say you would like to stay?"><![CDATA[Excuse me but how many days did you say you would like to stay?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I see that if you sign up for our Preference by Prestige program, you will qualify for several exciting benefits. For example, you have a choice of the room view and a complimentary buffet breakfast for two.]]></question>
    <saythis><![CDATA[I see that if you sign up for our Preference by Prestige program, you will qualify for several exciting benefits. For example, you have a choice of the room view and a complimentary buffet breakfast for two.]]></saythis>
    <answer rationale="Sounds nice. Go on." value="1" choicesay="I see that if you sign up for our Preference by Prestige program, you will qualify for several exciting benefits. For example, you have a choice of the room view and a complimentary buffet breakfast for two."><![CDATA[I see that if you sign up for our Preference by Prestige program, you will qualify for several exciting benefits. For example, you have a choice of the room view and a complimentary buffet breakfast for two.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You also qualify for complimentary local calls and free Internet service.]]></question>
    <saythis><![CDATA[You also qualify for complimentary local calls and free Internet service.]]></saythis>
    <answer rationale="I like that. It would be wonderful to call all my friends over Skype and tell them I am overseas for the Holidays!" value="1" choicesay="You also qualify for complimentary local calls and free Internet service."><![CDATA[You also qualify for complimentary local calls and free Internet service.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Rates start at $289.]]></question>
    <saythis><![CDATA[Rates start at $289.##Rates start at two hundred eighty nine dollars.]]></saythis>
    <answer rationale="Oh yes. Please sign me up immediately. I am interested." value="1" choicesay="Rates start at $289.##Rates start at two hundred eighty nine dollars."><![CDATA[Rates start at $289.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes Mrs. Manitov. I have included you in our Preference by Prestige program. You will now automatically get these benefits in your booked stay with us.]]></question>
    <saythis><![CDATA[Yes Mrs. Manitov. I have included you in our Preference by Prestige program. You will now automatically get these benefits in your booked stay with us.]]></saythis>
    <answer rationale="I like it even more. I get the program without having to fill out all those boring forms. Thank you and I can't wait to see you on Christmas. Bye." value="1" choicesay="Yes Mrs. Manitov. I have included you in our Preference by Prestige program. You will now automatically get these benefits in your booked stay with us."><![CDATA[Yes Mrs. Manitov. I have included you in our Preference by Prestige program. You will now automatically get these benefits in your booked stay with us.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Wait, I am sorry but I have not completed the reservation yet.]]></question>
    <saythis><![CDATA[Wait, I am sorry but I have not completed the reservation yet.]]></saythis>
    <answer rationale="Ooh. I am getting ahead of myself it seems." value="1" choicesay="Wait, I am sorry but I have not completed the reservation yet."><![CDATA[Wait, I am sorry but I have not completed the reservation yet.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[How many people will be in your party, Mrs. Manitov?]]></question>
    <saythis><![CDATA[How many people will be in your party, Mrs. Manitov?]]></saythis>
    <answer rationale="it will just be me and my husband, Gregor." value="1" choicesay="How many people will be in your party, Mrs. Manitov?"><![CDATA[How many people will be in your party, Mrs. Manitov?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready.</span>]]></question>
    <saythis><![CDATA[Can you please repeat that?]]></saythis>
    <answer rationale="I said just me and my husband." value="1" choicesay="Can you please repeat that?"><![CDATA[Can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Did you have a room preference?]]></question>
    <saythis><![CDATA[Did you have a room preference?]]></saythis>
    <answer rationale="Why naturally I would prefer to be able to have the best view, darling." value="1" choicesay="Did you have a room preference?"><![CDATA[Did you have a room preference?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I can recommend the Harbor/Mountain view, especially as it affords a lovely panoramic view of both.]]></question>
    <saythis><![CDATA[I can recommend the Harbor Mountain view, especially as it affords a lovely panoramic view of both.]]></saythis>
    <answer rationale="Yes that does sound splendid indeed." value="1" choicesay="I can recommend the Harbor Mountain view, especially as it affords a lovely panoramic view of both."><![CDATA[I can recommend the Harbor/Mountain view, especially as it affords a lovely panoramic view of both.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[So I have you booked for three nights in our Premier room for $448 per night. Shall I go ahead with that?]]></question>
    <saythis><![CDATA[So I have you booked for three nights in our Premier room for $448 per night. Shall I go ahead with that?##So I have you booked for three nights in our Premier room for four hundred forty-eight dollars per night. Shall I go ahead with that?]]></saythis>
    <answer rationale="Oh my, that is a little more than I cared to spend. Do you have a cheaper room?" value="1" choicesay="So I have you booked for three nights in our Premier room for $448 per night. Shall I go ahead with that?##So I have you booked for three nights in our Premier room for four hundred forty-eight dollars per night. Shall I go ahead with that?"><![CDATA[So I have you booked for three nights in our Premier room for $448 per night. Shall I go ahead with that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[We have a couple of Deluxe rooms still available at $399.]]></question>
    <saythis><![CDATA[We have a couple of Deluxe rooms still available at $399.##We have a couple of Deluxe rooms still available at three hundred ninety nine dollars.]]></saythis>
    <answer rationale="Yes that is better but still isn't that on the expensive side?" value="1" choicesay="We have a couple of Deluxe rooms still available at $399.##We have a couple of Deluxe rooms still available at three hundred ninety nine dollars."><![CDATA[We have a couple of Deluxe rooms still available at $399.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Well Mrs. Manitov, it is high season.]]></question>
    <saythis><![CDATA[Well Mrs. Manitov, it is high season.]]></saythis>
    <answer rationale="Of course it is. Silly me. Yes that will be perfect." value="1" choicesay="Well Mrs. Manitov, it is high season."><![CDATA[Well Mrs. Manitov, it is high season.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready.</span>]]></question>
    <saythis><![CDATA[I'm sorry but shall I book you for the Deluxe room?]]></saythis>
    <answer rationale="Yes please." value="1" choicesay="I'm sorry but shall I book you for the Deluxe room?"><![CDATA[I'm sorry but shall I book you for the Deluxe room?]]></answer>
    <answer rationale="I would like the Deluxe room." value="1" choicesay="Excuse me but I didn't get that. Which room would you like to reserve?"><![CDATA[Excuse me but I didn't get that. Which room would you like to reserve?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[By the way, what do I get for my money in the Deluxe?]]></question>
    <saythis><![CDATA[Our Deluxe rooms have an in-room safe, private bar, coffee maker, marble bathroom, Italian bed linens, and Aveda beauty products.]]></saythis>
    <answer rationale="Very well that sounds fine. Please book that for me." value="1" choicesay="Our Deluxe rooms have an in-room safe, private bar, coffee maker, marble bathroom, Italian bed linens, and Aveda beauty products."><![CDATA[Our Deluxe rooms have an in-room safe, private bar, coffee maker, marble bathroom, Italian bed linens, and Aveda beauty products.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Would you prefer a king size or two double beds?]]></question>
    <saythis><![CDATA[Would you prefer a king size or two double beds?]]></saythis>
    <answer rationale="Darling, naturally the king size bed." value="1" choicesay="Would you prefer a king size or two double beds?"><![CDATA[Would you prefer a king size or two double beds?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready.</span>]]></question>
    <saythis><![CDATA[What type of bed would you like to book?]]></saythis>
    <answer rationale="The king bed, please." value="1" choicesay="What type of bed would you like to book?"><![CDATA[What type of bed would you like to book?]]></answer>
    <answer rationale="My interest is only for the king size bed, after all I expect this to be a romantic holiday." value="1" choicesay="Pardon me but which bed?"><![CDATA[Pardon me but which bed?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Of course ma'am. I have you booked for the Preference by Prestige Deluxe Harbor/Mountain view room with king size bed for $399 per night double occupancy for 3 nights.]]></question>
    <saythis><![CDATA[Of course ma'am. I have you booked for the Preference by Prestige Deluxe Harbor/Mountain view room with king size bed for $399 per night double occupancy for 3 nights.##Of course ma'am. I have you booked for the Preference by Prestige Deluxe Harbor/Mountain view room with king size bed for three hundred ninety-nine dollars per night double occupancy for three nights.]]></saythis>
    <answer rationale="Perfect. Gregor is going to be so pleasantly surprised! We are going to love it!" value="1" choicesay="Of course ma'am. I have you booked for the Preference by Prestige Deluxe Harbor/Mountain view room with king size bed for $399 per night double occupancy for 3 nights.##Of course ma'am. I have you booked for the Preference by Prestige Deluxe Harbor/Mountain view room with king size bed for three hundred ninety-nine dollars per night double occupancy for three nights."><![CDATA[Of course ma'am. I have you booked for the Preference by Prestige Deluxe Harbor/Mountain view room with king size bed for $399 per night double occupancy for 3 nights.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes Mrs. Manitov, I believe so. To complete this reservation, we would require a credit card to guarantee the booking.]]></question>
    <saythis><![CDATA[Yes Mrs. Manitov, I believe so. To complete this reservation, we would require a credit card to guarantee the booking.]]></saythis>
    <answer rationale="Of course. I would like to put it on my Mastercard." value="1" choicesay="Yes Mrs. Manitov, I believe so. To complete this reservation, we would require a credit card to guarantee the booking."><![CDATA[Yes Mrs. Manitov, I believe so. To complete this reservation, we would require a credit card to guarantee the booking.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready.</span>]]></question>
    <saythis><![CDATA[Which card will you guarantee this reservation with?]]></saythis>
    <answer rationale="Mastercard." value="1" choicesay="Which card will you guarantee this reservation with?"><![CDATA[Which card will you guarantee this reservation with?]]></answer>
    <answer rationale="Mastercard." value="1" choicesay="I beg your pardon."><![CDATA[I beg your pardon.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[May I have your card please? We will not charge your card, it is merely to hold the room.]]></question>
    <saythis><![CDATA[May I have your card please? We will not charge your card, it is merely to hold the room. ]]></saythis>
    <answer rationale="Of course. I understand this is common hotel procedure." value="1" choicesay="May I have your card please? We will not charge your card, it is merely to hold the room. "><![CDATA[May I have your card please? We will not charge your card, it is merely to hold the room.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[So I see your expiration date is October twenty-fifteen.]]></question>
    <saythis><![CDATA[So I see your expiration date is October twenty-fifteen.]]></saythis>
    <answer rationale="Uh, yes. I suppose that is correct. Whatever is written there on the card." value="1" choicesay="So I see your expiration date is October twenty-fifteen."><![CDATA[So I see your expiration date is October twenty-fifteen.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Here is your card back, Mrs. Manitov.]]></question>
    <saythis><![CDATA[Here is your card back, Mrs. Manitov. ]]></saythis>
    <answer rationale="Thank you very much. By the way what is the weather like at Christmas here?" value="1" choicesay="Here is your card back, Mrs. Manitov. "><![CDATA[Here is your card back, Mrs. Manitov.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Well ma'am it is usually around the freezing point at night and warms to about 6 degrees Celsius during the day.]]></question>
    <saythis><![CDATA[Well ma'am it is usually around the freezing point at night and warms to about 6 degrees Celsius during the day.##Well ma'am it is usually around the freezing point at night and warms to about six degrees Celsius during the day.]]></saythis>
    <answer rationale="Wow that is almost tropical compared to Russia. Why in St. Petersburg the average high during the day is maybe minus 2 or minus 3 degrees centigrade." value="1" choicesay="Well ma'am it is usually around the freezing point at night and warms to about 6 degrees Celsius during the day.##Well ma'am it is usually around the freezing point at night and warms to about six degrees Celsius during the day."><![CDATA[Well ma'am it is usually around the freezing point at night and warms to about 6 degrees Celsius during the day.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes Mrs. Manitov, it is crisp and cool here. May I have a contact number where we may reach you?]]></question>
    <saythis><![CDATA[Yes Mrs. Manitov, it is crisp and cool. May I have a contact number where we may reach you?]]></saythis>
    <answer rationale="Certainly. My phone number is 7, 55, 5, 36, 0, 2, 91." value="1" choicesay="Yes Mrs. Manitov, it is crisp and cool. May I have a contact number where we may reach you?"><![CDATA[Yes Mrs. Manitov, it is crisp and cool. May I have a contact number where we may reach you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready.</span>]]></question>
    <saythis><![CDATA[Can you please give me the country code?]]></saythis>
    <answer rationale="It is 7." value="1" choicesay="Can you please give me the country code?"><![CDATA[Can you please give me the country code?]]></answer>
    <answer rationale="Fifty-five." value="1" choicesay="What is the city code in St. Petersburg?"><![CDATA[What is the city code in St. Petersburg?]]></answer>
    <answer rationale="It is 5, 3, 6, 0, 2, 9, 1." value="1" choicesay="And the phone number again please."><![CDATA[And the phone number again please.]]></answer>
    <answer rationale="Certainly. My phone number is 7, 55, 5, 36, 0, 2, 91." value="1" choicesay="Excuse me, but can you please repeat your contact number again?"><![CDATA[Excuse me, but can you please repeat your contact number again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Reserve</em> to Make the reservation</span>]]></question>
    <saythis><![CDATA[May I have your name?]]></saythis>
    <answer rationale="My name is Svenka Manitov with an M." value="1" choicesay="May I have your name?"><![CDATA[May I have your name?]]></answer>
    <answer rationale="December 25th." value="1" choicesay="When would you like to check-in?"><![CDATA[When would you like to check-in?]]></answer>
    <answer rationale="The 28th of December, darling." value="1" choicesay="When will you checkout?"><![CDATA[When will you checkout?]]></answer>
    <answer rationale="The Harbor/Mountain please." value="1" choicesay="Do you have a room view preference?"><![CDATA[Do you have a room view preference?]]></answer>
    <answer rationale="I would like the Deluxe room." value="1" choicesay="Would you have a preference on the type of room?"><![CDATA[Would you have a preference on the type of room?]]></answer>
    <answer rationale="it will just be me and my husband, Gregor." value="1" choicesay="How many people will be staying with you?"><![CDATA[How many people will be staying with you?]]></answer>
    <answer rationale="Darling, naturally the king size bed." value="1" choicesay="Do you have a bed preference?"><![CDATA[Do you have a bed preference?]]></answer>
    <answer rationale="Of course. I would like to put it on my Mastercard." value="1" choicesay="What card would you like to use?"><![CDATA[What card would you like to use?]]></answer>
    <answer rationale="Certainly. My phone number is 7, 55, 5, 36, 0, 2, 91." value="1" choicesay="May I have a contact phone number when we can reach you?"><![CDATA[May I have a contact phone number when we can reach you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you very much, Mrs. Manitov. Your confirmation number is ESI-111609.]]></question>
    <saythis><![CDATA[Thank you very much, Mrs. Manitov. Your confirmation number is ESI-111609.##Thank you very much, Mrs. Manitov. Your confirmation number is ESI-one hundred eleven thousand six hundred nine.]]></saythis>
    <answer rationale="Okay let me write that down. I have to remember so many things for my job that I don't have any more space in my head!" value="1" choicesay="Thank you very much, Mrs. Manitov. Your confirmation number is ESI-111609.##Thank you very much, Mrs. Manitov. Your confirmation number is ESI-one hundred eleven thousand six hundred nine."><![CDATA[Thank you very much, Mrs. Manitov. Your confirmation number is ESI-111609.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Actually here is a print out of the reservation for your reference.]]></question>
    <saythis><![CDATA[Actually here is a print out of the reservation for your reference.]]></saythis>
    <answer rationale="Thank you darling." value="1" choicesay="Actually here is a print out of the reservation for your reference."><![CDATA[Actually here is a print out of the reservation for your reference.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Not a problem Mrs. Manitov. Also please be advised that in the event you need to cancel or alter your reservation, you should do so at least 24 hours in advance to avoid charges.]]></question>
    <saythis><![CDATA[Not a problem Mrs. Manitov. Also please be advised that in the event you need to cancel or alter your reservation, you should do so at least 24 hours in advance to avoid charges.##Not a problem Mrs. Manitov. Also please be advised that in the event you need to cancel or alter your reservation, you should do so at least twenty-four hours in advance to avoid charges.]]></saythis>
    <answer rationale="Of course. Gregor will remind me anyway." value="1" choicesay="Not a problem Mrs. Manitov. Also please be advised that in the event you need to cancel or alter your reservation, you should do so at least 24 hours in advance to avoid charges.##Not a problem Mrs. Manitov. Also please be advised that in the event you need to cancel or alter your reservation, you should do so at least twenty-four hours in advance to avoid charges."><![CDATA[Not a problem Mrs. Manitov. Also please be advised that in the event you need to cancel or alter your reservation, you should do so at least 24 hours in advance to avoid charges.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Is there anything I can help you with today, Mrs. Manitov?]]></question>
    <saythis><![CDATA[Is there anything I can help you with today, Mrs. Manitov?]]></saythis>
    <answer rationale="Oh no, you have been very sweet. Anyway I have to rush back to my conference. I just took a taxi here during the lunch break to make this reservation." value="1" choicesay="Is there anything I can help you with today, Mrs. Manitov?"><![CDATA[Is there anything I can help you with today, Mrs. Manitov?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am. Thank you for booking at the Prestige and we look forward to seeing you next month during the Holidays.]]></question>
    <saythis><![CDATA[Yes ma'am. Thank you for booking at the Prestige and we look forward to seeing you next month during the Holidays.]]></saythis>
    <answer rationale="Yes thank you too. I can't wait to come back even though it is so far from Russia. Anyway you only live once so might as well enjoy it, right? Okay goodbye." value="1" choicesay="Yes ma'am. Thank you for booking at the Prestige and we look forward to seeing you next month during the Holidays."><![CDATA[Yes ma'am. Thank you for booking at the Prestige and we look forward to seeing you next month during the Holidays.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Goodbye Mrs. Manitov and enjoy the rest of your day.]]></question>
    <saythis><![CDATA[Goodbye Mrs. Manitov and enjoy the rest of your day.]]></saythis>
    <answer rationale="Bye." value="1" choicesay="Goodbye Mrs. Manitov and enjoy the rest of your day."><![CDATA[Goodbye Mrs. Manitov and enjoy the rest of your day.]]></answer>
  </question>
</catalog>
