<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Good afternoon. Welcome to the Prestige. How may I assist you?]]></saythis>
    <answer rationale="Hi. I just stopped by because I wanted to make a reservation." value="1" choicesay="Good afternoon. Welcome to the Prestige. How may I assist you?"><![CDATA[Good afternoon. Welcome to the Prestige. How may I assist you]]></answer>
    <answer rationale="Try again." value="0" choicesay="Good afternoon. I welcome you to the Prestige. How may I assist you?"><![CDATA[Good afternoon. I welcome you to the Prestige. How may I assist you]]></answer>
    <answer rationale="Try again." value="0" choicesay="Good afternoon. This is the Prestige. How may I assist you?"><![CDATA[Good afternoon. This is the Prestige. How may I assist you]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Certainly ma'am, unfortunately, however, we are currently fully booked.]]></saythis>
    <answer rationale="Oh? Wow that's great. I had a feeling when I first heard about your hotel, and then when I just walked through the lobby, that this was a special place." value="1" choicesay="Certainly ma'am, unfortunately, however, we are currently fully booked."><![CDATA[Certainly ma'am, unfortunately, however, we are currently fully booked]]></answer>
    <answer rationale="Try again." value="0" choicesay="Certainly ma'am, fortunately, however, we are fully booked at the moment."><![CDATA[Certainly ma'am, fortunately, however, we are fully booked at the moment]]></answer>
    <answer rationale="Try again." value="0" choicesay="Certainly ma'am, however, we're currently fully book."><![CDATA[Certainly ma'am, however, we're currently fully book]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[That is very kind of you, ma'am.]]></saythis>
    <answer rationale="Well I really like what I am seeing here. So I 'd definitely like to make a reservation." value="1" choicesay="That is very kind of you, ma'am."><![CDATA[That is very kind of you, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="That was very kind of you, ma'am."><![CDATA[That was very kind of you, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="That's very unkind of you, ma'am."><![CDATA[That's very unkind of you, ma'am]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[When would you like to make the reservation for?]]></saythis>
    <answer rationale="I was thinking perhaps Christmas? " value="1" choicesay="When would you like to make the reservation for?"><![CDATA[When would you like to make the reservation for]]></answer>
    <answer rationale="Try again." value="0" choicesay="When did you like to make the reservation for?"><![CDATA[When did you like to make the reservation for]]></answer>
    <answer rationale="Try again." value="0" choicesay="When would you have liked to made the reservation for?"><![CDATA[When would you have liked to made the reservation for]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[The holidays are good time to stay here, ma'am.   __________.]]></question>
    <saythis><![CDATA[The holidays are good time to stay here, ma'am.   We always have a lot of events and the hotel decoration is quite lovely.]]></saythis>
    <answer rationale="That sounds wonderful.  I can't wait to come with my husband, Gregor. It will be such a pleasant change from Austin." value="1" choicesay="The holidays are good time to stay here, ma'am.   We always have a lot of events and the hotel decoration is quite lovely."><![CDATA[We always have a lot of events and the hotel decoration is quite lovely]]></answer>
    <answer rationale="Try again." value="0" choicesay="The holidays are good time to stay here, ma'am.   We always had a lot of events and the hotel decoration was quite lovely."><![CDATA[We always had a lot of events and the hotel decoration was quite lovely]]></answer>
    <answer rationale="Try again." value="0" choicesay="The holidays are good time to stay here, ma'am.   We always will have a lot of events and the hotel decoration will be quite lovely."><![CDATA[We always will have a lot of events and the hotel decoration will be quite lovely]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Is that where you live, ma'am?]]></saythis>
    <answer rationale="Ye, Austin, Texas. I'm just here on business actually." value="1" choicesay="Is that where you live, ma'am?"><![CDATA[Is that where you live, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="Is that where you stay, ma'am?"><![CDATA[Is that where you stay, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="Is that where you stayed, ma'am?"><![CDATA[Is that where you stayed, ma'am]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[I see, ma'am.  To start, may I have your name please?]]></saythis>
    <answer rationale="My name is Lina McNally with two ells." value="1" choicesay="I see, ma'am.  To start, may I have your name please?"><![CDATA[I see, ma'am.  To start, may I have your name please]]></answer>
    <answer rationale="Try again." value="0" choicesay="I see, ma'am.  To start, do I have your name please?"><![CDATA[I see, ma'am.  To start, do I have your name please]]></answer>
    <answer rationale="Try again." value="0" choicesay="I understand, madam.  To start, may I take your name please?"><![CDATA[I understand, madam.  To start, may I take your name please]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready.</span>]]></question>
    <saythis><![CDATA[Can you please spell your last name?]]></saythis>
    <answer rationale="M, C, N, A, L, L, Y.  McNally." value="1" choicesay="Can you please spell your last name?"><![CDATA[Can you please spell your last name?]]></answer>
    <answer rationale="Lina is L, I, N, A" value="1" choicesay="What is your first name again, ma'am?"><![CDATA[What is your first name again, ma'am?]]></answer>
    <answer rationale="Try again." value="0" choicesay="What are your full name again, ma'am?"><![CDATA[What are your full name again, ma'am?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[When are you thinking of arriving, Mrs. McNally?]]></saythis>
    <answer rationale="I think I will be here on December 22nd. Wait. No that's not right. Say December 23rd instead." value="1" choicesay="When are you thinking of arriving, Mrs. McNally?"><![CDATA[When are you thinking of arriving, Mrs. McNally]]></answer>
    <answer rationale="Try again." value="0" choicesay="When did you arrive, Mrs. McNally?"><![CDATA[When did you arrive, Mrs. McNally]]></answer>
    <answer rationale="Try again." value="0" choicesay="When are you going to arriving, Mrs. McNally?"><![CDATA[When are you going to arriving, Mrs. McNally]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready.</span>]]></question>
    <saythis><![CDATA[Can you please repeat when you will be checking in, Mrs. McNally?]]></saythis>
    <answer rationale="The 23rd of Decemper, please." value="1" choicesay="Can you please repeat when you will be checking in, Mrs. McNally?"><![CDATA[Can you please repeat when you will be checking in, Mrs. McNally?]]></answer>
    <answer rationale="Try again." value="0" choicesay="Can you please repeat when you are checked in, Mrs. McNally?"><![CDATA[Can you please repeat when you are checked in, Mrs. McNally?]]></answer>
    <answer rationale="Try again." value="0" choicesay="Can you please repeat when checking in is, Mrs. McNally?"><![CDATA[Can you please repeat when checking in is, Mrs. McNally?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[The 23rd is good.  That way you won't miss all of the festivities.##The twenty-third is good.  That way you won't miss all of the festivities.]]></saythis>
    <answer rationale="Yes that's what I thought. I love the holidays, and they're great in Texas. But I think that I want to do something a little different this year and I've discovered that your city is so beautiful!" value="1" choicesay="The 23rd is good.  That way you won't miss all of the festivities.##The twenty-third is good.  That way you won't miss all of the festivities."><![CDATA[The 23rd is good.  That way you won't miss all of the festivities]]></answer>
    <answer rationale="Try again." value="0" choicesay="The 24th is good. That way you can't miss all of the festivities.##The twenty-fourth is good. That way you can't miss all of the festivities."><![CDATA[The 24th is good.  That way you can't miss all of the festivities]]></answer>
    <answer rationale="Try again." value="0" choicesay="The 23rd is good.  That way you can't miss all of the festivals.##The twenty-third is good.  That way you can't miss all of the festivals."><![CDATA[The 23rd is good.  That way you can't miss all of the festivals]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Thank you.  Vancouver's great.  So when will you be checking out, Mrs. McNally?]]></saythis>
    <answer rationale="Let me see. I think I 'd like to stay until December 28th, then we can go skiing up at Whistler for the New Year." value="1" choicesay="Thank you.  Vancouver's great.  So when will you be checking out, Mrs. McNally?"><![CDATA[Thank you.  Vancouver's great.  So when will you be checking out, Mrs. McNally]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you.  Vancouver's great.  So when you are checking out, Mrs. McNally?"><![CDATA[Thank you.  Vancouver's great.  So when you are checking out, Mrs. McNally]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you.  Vancouver's great. Will you be checking out when, Mrs. McNally?"><![CDATA[Thank you.  Vancouver's great. Will you be checking out when, Mrs. McNally]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[That sounds like a lot of fun ma'am.]]></saythis>
    <answer rationale="Yes, well I tell you this city is so inspiring." value="1" choicesay="That sounds like a lot of fun ma'am."><![CDATA[That sounds like a lot of fun ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="That sounded like a lot of fun ma'am."><![CDATA[That sounded like a lot of fun ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="That sound like a bunch of fun ma'am."><![CDATA[That sound like a bunch of fun ma'am]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready.</span>]]></question>
    <saythis><![CDATA[Just to clarify ma'am.  Your check out date is December 28th?##Just to clarify ma'am.  Your check out date is December twenty-eighth?]]></saythis>
    <answer rationale="That's right." value="1" choicesay="Just to clarify ma'am.  Your check out date is December 28th?##Just to clarify ma'am.  Your check out date is December twenty-eighth?"><![CDATA[Just to clarify ma'am.  Your check out date is December 28th?]]></answer>
    <answer rationale="Try again." value="0" choicesay="Just to clarify ma'am. Your check out date is December 26th?##Just to clarify ma'am. Your check out date is December twenty-sixth?"><![CDATA[Just to clarify ma'am.  Your check out date is December 26th?]]></answer>
    <answer rationale="Try again." value="0" choicesay="Just to clarify ma'am.  Your check out date was December 29th?##Just to clarify ma'am.  Your check out date was December twenty-ninth?"><![CDATA[Just to clarify ma'am.  Your check out date was December 29th?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I see that if you sign up for our Prestige Preferred program, __________.]]></question>
    <saythis><![CDATA[I see that if you sign up for our Prestige Preferred program, you will qualify for several exciting benefits. For example, you have greater choice of the room view and a complimentary buffet breakfast for two.]]></saythis>
    <answer rationale="Sounds nice. Go on." value="1" choicesay="I see that if you sign up for our Prestige Preferred program, you will qualify for several exciting benefits. For example, you have greater choice of the room view and a complimentary buffet breakfast for two."><![CDATA[you will qualify for several exciting benefits. For example, you have greater choice of the room view and a complimentary buffet breakfast for two]]></answer>
    <answer rationale="Try again." value="0" choicesay="I see that if you sign up for our Prestige Preferred program, you will qualified for several exciting benefits. For example, you got a greater choice of the room view and a complimentary buffet breakfast for two."><![CDATA[you will qualified for several exciting benefits. For example, you got a greater choice of the room view and a complimentary buffet breakfast for two]]></answer>
    <answer rationale="Try again." value="0" choicesay="I see that if you sign up for our Prestige Preferred program, you are qualify for several exciting benefits. For example, you may get a greater choice of the room view and a complimentary buffet breakfast for two."><![CDATA[you are qualify for several exciting benefits. For example, you may get a greater choice of the room view and a complimentary buffet breakfast for two]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[You also qualify for complimentary local calls and free Internet service.]]></saythis>
    <answer rationale="I like that. Then I can update my facebook and tell everyone I am overseas for the Holidays!" value="1" choicesay="You also qualify for complimentary local calls and free Internet service."><![CDATA[You also qualify for complimentary local calls and free Internet service]]></answer>
    <answer rationale="Try again." value="0" choicesay="You can also qualify for local calls complimentary and Internet service free."><![CDATA[You can also qualify for local calls complimentary and Internet service free]]></answer>
    <answer rationale="Try again." value="0" choicesay="You will qualify for the complimentary local calls and some free Internet service."><![CDATA[You will qualify for the complimentary local calls and some free Internet service]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Yes ma'am, our rates start at $289 per night.##Yes ma'am, our rates start at two hundred eighty-nine dollars per night.]]></saythis>
    <answer rationale="Oh yes. Please sign me up immediately. I'm interested." value="1" choicesay="Yes ma'am, our rates start at $289 per night.##Yes ma'am, our rates start at two hundred eighty-nine dollars per night."><![CDATA[Yes ma'am, our rates start at $289 per night]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes ma'am, our rates started at $289 per night.##Yes ma'am, our rates started at two hundred eighty-nine dollars per night."><![CDATA[Yes ma'am, our rates started at $289 per night]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes ma'am, our rates will start at $289 per night.##Yes ma'am, our rates will start at two hundred eighty-nine dollars per night."><![CDATA[Yes ma'am, our rates will start at $289 per night]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Mrs. McNally, I've enrolled you into our Prestige Preferred program. __________.]]></question>
    <saythis><![CDATA[Mrs. McNally, I've enrolled you into our Prestige Preferred program. You will now automatically get these benefits when you stay with us.]]></saythis>
    <answer rationale="I like it even more. I get the program without having to fill out all those boring forms. Thank you and I can't wait to see you on Christmas. Bye." value="1" choicesay="Mrs. McNally, I've enrolled you into our Prestige Preferred program. You will now automatically get these benefits when you stay with us."><![CDATA[You will now automatically get these benefits when you stay with us]]></answer>
    <answer rationale="Try again." value="0" choicesay="Mrs. McNally, I've enrolled you into our Prestige Preferred program. You can now automatically take these benefits when you stay with us."><![CDATA[You can now automatically take these benefits when you stay with us]]></answer>
    <answer rationale="Try again." value="0" choicesay="Mrs. McNally, I've enrolled you into our Prestige Preferred program. You will now automatically receive these benefits for the stay with us."><![CDATA[You will now automatically receive these benefits for the stay with us]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Excuse me ma'am, but we haven't completed the reservation yet.]]></saythis>
    <answer rationale="Ooh. I am getting ahead of myself it seems." value="1" choicesay="Excuse me ma'am, but we haven't completed the reservation yet."><![CDATA[Excuse me ma'am, but we haven't completed the reservation yet]]></answer>
    <answer rationale="Try again." value="0" choicesay="Hold on ma'am, but we didn't completed the reservation yet."><![CDATA[Hold on ma'am, but we didn't completed the reservation yet]]></answer>
    <answer rationale="Try again." value="0" choicesay="Pardon me ma'am, but we didn't completed the reservation yet."><![CDATA[Pardon me ma'am, but we didn't completed the reservation yet]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[That's quite alright.  How many people will be in your party, Mrs. McNally?]]></saythis>
    <answer rationale="It will just be me and my husband, Gregor." value="1" choicesay="That's quite alright.  How many people will be in your party, Mrs. McNally?"><![CDATA[That's quite alright.  How many people will be in your party, Mrs. McNally]]></answer>
    <answer rationale="Try again." value="0" choicesay="That's quite alright.  How many people is in your party, Mrs. McNally?"><![CDATA[That's quite alright.  How many people is in your party, Mrs. McNally]]></answer>
    <answer rationale="Try again." value="0" choicesay="That's quite alright.  How much people will be in your party, Mrs. McNally?"><![CDATA[That's quite alright.  How much people will be in your party, Mrs. McNally]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready.</span>]]></question>
    <saythis><![CDATA[I'm sorry, but could you please repeat that?]]></saythis>
    <answer rationale="It will just be me and my husband, Gregor." value="1" choicesay="I'm sorry, but could you please repeat that?"><![CDATA[I'm sorry, but could you please repeat that?]]></answer>
    <answer rationale="Try again." value="0" choicesay="Repeat that, please?"><![CDATA[Repeat that, please?]]></answer>
    <answer rationale="Try again." value="0" choicesay="I'm sorry, but will you need to repeat that?"><![CDATA[I'm sorry, but will you need to repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Did you have a preference for your view?]]></saythis>
    <answer rationale="Why naturally I would prefer to be able to have the best view." value="1" choicesay="Did you have a preference for your view?"><![CDATA[Did you have a preference for your view]]></answer>
    <answer rationale="Try again." value="0" choicesay="Didn't you have a preference for your view?"><![CDATA[Didn't you have a preference for your view]]></answer>
    <answer rationale="Try again." value="0" choicesay="Did you had a view preference?"><![CDATA[Did you had a view preference]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Our best view is the Harbor Mountain.  It's definitely the most breathtaking.]]></saythis>
    <answer rationale="Yes that does sound splendid indeed.  That would be fine." value="1" choicesay="Our best view is the Harbor Mountain.  It's definitely the most breathtaking."><![CDATA[Our best view is the Harbor Mountain.  It's definitely the most breathtaking]]></answer>
    <answer rationale="Try again." value="0" choicesay="Our bestest view is the Harbor Mountain.  It's definitely the most breathtaking."><![CDATA[Our bestest view is the Harbor Mountain.  It's definitely the most breathtaking]]></answer>
    <answer rationale="Try again." value="0" choicesay="Our nicest views are Harbor Mountain.  It's definitely the most breathtaking."><![CDATA[Our nicest views are Harbor Mountain.  It's definitely the most breathtaking]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Yes Ma'am.  A Premier room with that view is available for $448 per night. Shall I go ahead with that?##Yes Ma'am.  A Premier room with that view is available for four hundred forty-eight dollars per night. Shall I go ahead with that?]]></saythis>
    <answer rationale="Oh my, that is a little more than I care to spend. Do you have a cheaper room?" value="1" choicesay="Yes Ma'am.  A Premier room with that view is available for $448 per night. Shall I go ahead with that?##Yes Ma'am.  A Premier room with that view is available for four hundred forty-eight dollars per night. Shall I go ahead with that?"><![CDATA[Yes Ma'am.  A Premier room with that view is available for $448 per night. Shall I go ahead with that]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes Ma'am.  A Deluxe room with that view is available for $399 per night. Shall I go ahead with that?##Yes Ma'am.  A Deluxe room with that view is available for three hundred ninety-nine dollars per night. Shall I go ahead with that?"><![CDATA[Yes Ma'am.  A Deluxe room with that view is available for $399 per night. Shall I go ahead with that]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes Ma'am.  A Premier room with that view is available for $478 per night. Shall I go ahead with that?##Yes Ma'am.  A Premier room with that view is available for four hundred seventy-eight dollars per night. Shall I go ahead with that?"><![CDATA[Yes Ma'am.  A Premier room with that view is available for $478 per night. Shall I go ahead with that]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Of course, ma'am.  There are still some Deluxe rooms available at $399.##Of course, ma'am.  There are still some Deluxe rooms available at three hundred ninety-nine dollars.]]></saythis>
    <answer rationale="Yes that is better but still isn't that still on the expensive side?" value="1" choicesay="Of course, ma'am.  There are still some Deluxe rooms available at $399.##Of course, ma'am.  There are still some Deluxe rooms available at three hundred ninety-nine dollars."><![CDATA[Of course, ma'am.  There are still some Deluxe rooms available at $399]]></answer>
    <answer rationale="Try again." value="0" choicesay="Of course, ma'am.  There is still some Deluxe rooms available at $399 per night.##Of course, ma'am.  There is still some Deluxe rooms available at three hundred ninety-nine dollars per night."><![CDATA[Of course, ma'am.  There is still some Deluxe rooms available at $399 per night]]></answer>
    <answer rationale="Try again." value="0" choicesay="Of course, ma'am.  There's still some Deluxe rooms available at $369 per night.##Of course, ma'am.  There's still some Deluxe rooms available at three hundred sixty-nine dollars per night."><![CDATA[Of course, ma'am.  There's still some Deluxe rooms available at $369 per night]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Well, Mrs. McNally, it's high season at that time.]]></saythis>
    <answer rationale="Of course it is. Silly me. Yes that will be perfect." value="1" choicesay="Well, Mrs. McNally, it's high season at that time."><![CDATA[Well, Mrs. McNally, it's high season at that time]]></answer>
    <answer rationale="Try again." value="0" choicesay="Well, Mrs. McNally, since it's high season at that time it's very expensive."><![CDATA[Well, Mrs. McNally, since it's high season at that time it's very expensive]]></answer>
    <answer rationale="Try again." value="0" choicesay="Well, Mrs. McNally, it's high season at that time, it's more expensive than usually."><![CDATA[Well, Mrs. McNally, it's high season at that time, it's more expensive than usually]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[By the way, what do I get for my money in the Deluxe?]]></question>
    <saythis><![CDATA[Our Deluxe rooms have an in-room safe, private bar, coffee maker, marble bathroom, Italian bed linens, and Aveda beauty products.]]></saythis>
    <answer rationale="Very well that sounds luxurious. Please book that for me." value="1" choicesay="Our Deluxe rooms have an in-room safe, private bar, coffee maker, marble bathroom, Italian bed linens, and Aveda beauty products."><![CDATA[Our Deluxe rooms have an in-room safe, private bar, coffee maker, marble bathroom, Italian bed linens, and Aveda beauty products.]]></answer>
    <answer rationale="Try again." value="0" choicesay="Our Deluxe rooms has an in-room safe, private bar, coffee maker, marble bathroom, French bed linens, and Proctor and Gamble beauty products."><![CDATA[Our Deluxe rooms has an in-room safe, private bar, coffee maker, marble bathroom, French bed linens, and Proctor and Gamble beauty products.]]></answer>
    <answer rationale="Try again." value="0" choicesay="Our Deluxe rooms have an in-room safe, jacuzzi, coffee maker, butler service, French bed linens, and Aveda beauty products."><![CDATA[Our Deluxe rooms have an in-room safe, jacuzzi, coffee maker, butler service, French bed linens, and Aveda beauty products.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Yes, ma'am, the rooms are very nice.  Would you prefer a king size or double bed?]]></saythis>
    <answer rationale="A double bed  is fine." value="1" choicesay="Yes, ma'am, the rooms are very nice.  Would you prefer a king size or double bed?"><![CDATA[Yes, ma'am, the rooms are very nice.  Would you prefer a king size or double bed]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes, ma'am, the rooms is very nice.  Did you preferred a king size or double bed?"><![CDATA[Yes, ma'am, the rooms is very nice.  Did you preferred a king size or double bed]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes, ma'am, the rooms are very nice.  Do you preferred a king size or double bed?"><![CDATA[Yes, ma'am, the rooms are very nice.  Do you preferred a king size or double bed]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready.</span>]]></question>
    <saythis><![CDATA[Pardon me, but could you please repeat that?]]></saythis>
    <answer rationale="A double bed  is fine." value="1" choicesay="Pardon me, but could you please repeat that?"><![CDATA[Pardon me, but could you please repeat that?]]></answer>
    <answer rationale="Try again." value="0" choicesay="What's that?"><![CDATA[What's that?]]></answer>
    <answer rationale="Try again." value="0" choicesay="Excuse me, but you can please repeat that?"><![CDATA[Excuse me, but you can please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Of course ma'am.  Just to confirm we are looking at a Prestige Preferred, __________.  Is that correct?]]></question>
    <saythis><![CDATA[Of course ma'am.  Just to confirm we are looking at a Prestige Preferred, Deluxe, Harbor Mountain view room with a double bed for $399 per night double occupancy for 5 nights.  Is that correct?##Of course ma'am.  Just to confirm we are looking at a Prestige Preferred, Deluxe, Harbor Mountain view room with a double bed for three hundred ninety-nine dollars per night double occupancy for five nights.  Is that correct?]]></saythis>
    <answer rationale="Perfect. Gregor is going to be so pleasantly surprised! We are going to love it!" value="1" choicesay="Of course ma'am.  Just to confirm we are looking at a Prestige Preferred, Deluxe, Harbor Mountain view room with a double bed for $399 per night double occupancy for 5 nights.  Is that correct?##Of course ma'am.  Just to confirm we are looking at a Prestige Preferred, Deluxe, Harbor Mountain view room with a double bed for three hundred ninety-nine dollars per night double occupancy for five nights.  Is that correct?"><![CDATA[Deluxe, Harbor Mountain view room with a double bed for $399 per night double occupancy for 5 nights]]></answer>
    <answer rationale="Try again." value="0" choicesay="Of course ma'am.  Just to confirm we are looking at a Prestige Preferred, Deluxe, Harbor Mountain view room with a king bed for $399 per night double occupancy for 6 nights.  Is that correct?##Of course ma'am.  Just to confirm we are looking at a Prestige Preferred, Deluxe, Harbor Mountain view room with a king bed for three hundred ninety-nine dollars per night double occupancy for six nights.  Is that correct?"><![CDATA[Deluxe, Harbor Mountain view room with a king bed for $399 per night double occupancy for 6 nights]]></answer>
    <answer rationale="Try again." value="0" choicesay="Of course ma'am.  Just to confirm we are looking at a Prestige Preferred, Deluxe, Harbor Mountain view room with a double bed for $399 per night double occupancy for 6 nights.  Is that correct?##Of course ma'am.  Just to confirm we are looking at a Prestige Preferred, Deluxe, Harbor Mountain view room with a double bed for three hundred ninety-nine dollars per night double occupancy for six nights.  Is that correct?"><![CDATA[Deluxe, Harbor Mountain view room with a double bed for $399 per night double occupancy for 6 nights]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am, I believe so. __________.]]></question>
    <saythis><![CDATA[Yes ma'am, I believe so. To complete this reservation, we would need a credit card to guarantee the booking.]]></saythis>
    <answer rationale="Of course. I would like to put it on my Visa.  Here you go." value="1" choicesay="Yes ma'am, I believe so. To complete this reservation, we would need a credit card to guarantee the booking."><![CDATA[To complete this reservation, we would need a credit card to guarantee the booking]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes ma'am, I believe so. To complete this reservation, we need the credit card to guarantee the booking."><![CDATA[To complete this reservation, we need the credit card to guarantee the booking]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes ma'am, I believe so. To complete that reservation, we are needing a credit card to guarantee the booking."><![CDATA[To complete that reservation, we are needing a credit card to guarantee the booking]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Enter the credit card details into the system.  Press <em>Done</em> when you are ready.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Thank you ma'am. We will not charge your card, it is merely to guarantee the room. ]]></saythis>
    <answer rationale="You're welcome.  No problem, I understand this is common hotel procedure." value="1" choicesay="Thank you ma'am. We will not charge your card, it is merely to guarantee the room. "><![CDATA[Thank you ma'am. We will not charge your card, it is merely to guarantee the room]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you ma'am. We are not charging your card, it can merely guarantee the room. "><![CDATA[Thank you ma'am. We are not charging your card, it can merely guarantee the room]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you ma'am. We do not charge your card, we take it down to merely to guarantee the room. "><![CDATA[Thank you ma'am. We do not charge your card, we take it down to merely to guarantee the room]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I'm sorry ma'am, I was using Celsius.  __________.]]></question>
    <saythis><![CDATA[I'm sorry ma'am, I was using Celsius.  In Farenheit that's about 32 at night and the mid forties during the day.##I'm sorry ma'am, I was using Celsius.  In Farenheit that's about thirty-two at night and the mid forties during the day.]]></saythis>
    <answer rationale="My goodness, that's much better.  You had me scared for a while.  That's fine for skiing weather but too cold in the city." value="1" choicesay="I'm sorry ma'am, I was using Celsius.  In Farenheit that's about 32 at night and the mid forties during the day.##I'm sorry ma'am, I was using Celsius.  In Farenheit that's about thirty-two at night and the mid forties during the day."><![CDATA[In Farenheit that's about 32 at night and the mid forties during the day]]></answer>
    <answer rationale="Try again." value="0" choicesay="I'm sorry ma'am, I was using Celsius.  In Farenheit that's about 62 at night and the mid eighties during the day.##I'm sorry ma'am, I was using Celsius.  In Farenheit that's about sixty-two at night and the mid eighties during the day."><![CDATA[In Farenheit that's about 62 at night and the mid eighties during the day]]></answer>
    <answer rationale="Try again." value="0" choicesay="I'm sorry ma'am, I was using Celsius.  In Farenheit that's about 32 at night and the mid twenties during the day.##I'm sorry ma'am, I was using Celsius.  In Farenheit that's about thirty-two at night and the mid twenties during the day."><![CDATA[In Farenheit that's about 32 at night and the mid twenties during the day]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Here is your card back, Mrs. McNally. ]]></saythis>
    <answer rationale="Thank you very much. By the way what's the weather like at Christmas?" value="1" choicesay="Here is your card back, Mrs. McNally. "><![CDATA[Here is your card back, Mrs. McNally]]></answer>
    <answer rationale="Try again." value="0" choicesay="Take your card back, Mrs. McNally. "><![CDATA[Take your card back, Mrs. McNally]]></answer>
    <answer rationale="Try again." value="0" choicesay="I give your card back, Mrs. McNally. "><![CDATA[I give your card back, Mrs. McNally]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Well ma'am it is usually around zero degrees at night and warms to about 6 degrees during the day.##Well ma'am it is usually around zero degrees at night and warms to about six degrees during the day.]]></saythis>
    <answer rationale="Zero degrees?  Why that's much colder than in most of the United States.  I know Canada has a reputation for being cold but I thought Vancouver was more temperate." value="1" choicesay="Well ma'am it is usually around zero degrees at night and warms to about 6 degrees during the day.##Well ma'am it is usually around zero degrees at night and warms to about six degrees during the day."><![CDATA[Well ma'am it is usually around zero degrees at night and warms to about 6 degrees during the day]]></answer>
    <answer rationale="Try again." value="0" choicesay="Well ma'am it can be usually around zero degrees at night and will become about 6 degrees during the day.##Well ma'am it can be usually around zero degrees at night and will become about six degrees during the day."><![CDATA[Well ma'am it can be usually around zero degrees at night and will become about 6 degrees during the day]]></answer>
    <answer rationale="Try again." value="0" choicesay="Well ma'am it is usually around zero degrees at the night and warms to about 6 degrees at the day.##Well ma'am it is usually around zero degrees at the night and warms to about six degrees at the day."><![CDATA[Well ma'am it is usually around zero degrees at the night and warms to about 6 degrees at the day]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am, I need to remember to be more specific with our American guests.  __________?]]></question>
    <saythis><![CDATA[Yes ma'am, I need to remember to be more specific with our American guests.  May I have a contact number where we may reach you?]]></saythis>
    <answer rationale="Well, it's not your fault.  I know the rest of world is metric.  My phone number is 1, 51, 2, 29, 2, 49, 09." value="1" choicesay="Yes ma'am, I need to remember to be more specific with our American guests.  May I have a contact number where we may reach you?"><![CDATA[May I have a contact number where we may reach you]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes ma'am, I need to remember to be more specific with our American guests.  Where is a contact number where we may reach you?"><![CDATA[Where is a contact number where we may reach you]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes ma'am, I need to remember to be more specific with our American guests.  Where is a contact number so that we may reach you?"><![CDATA[Where is a contact number so that we may reach you]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready.</span>]]></question>
    <saythis><![CDATA[Thank you ma'am, but could you please repeat the telephone number?]]></saythis>
    <answer rationale="My phone number is 1, 51, 2, 29, 2, 49, 09." value="1" choicesay="Thank you ma'am, but could you please repeat the telephone number?"><![CDATA[Thank you ma'am, but could you please repeat the telephone number?]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you ma'am, but your the telephone numbers are?"><![CDATA[Thank you ma'am, but your the telephone numbers are?]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you ma'am, but what are the telephone numbers again please?"><![CDATA[Thank you ma'am, but what are the telephone numbers again please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Reserve</em> to make the reservation</span>]]></question>
    <saythis><![CDATA[I'm sorry, ma'am, but could you please spell your full name?]]></saythis>
    <answer rationale="Lina, L, I, N, A.  McNally, M, C, N, A, L, L, Y" value="1" choicesay="I'm sorry, ma'am, but could you please spell your full name?"><![CDATA[I'm sorry, ma'am, but could you please spell your full name?]]></answer>
    <answer rationale="December 23rd." value="1" choicesay="When would you like to check in again ma'am?"><![CDATA[When would you like to check in again ma'am?]]></answer>
    <answer rationale="December 28th." value="1" choicesay="When would you like to check out again ma'am?"><![CDATA[When would you like to check out again ma'am?]]></answer>
    <answer rationale="Harbor Mountain please." value="1" choicesay="I'm sorry, ma'am, but what was your room view again?"><![CDATA[I'm sorry, ma'am, but what was your room view again?]]></answer>
    <answer rationale="A Deluxe room." value="1" choicesay="I'm sorry, ma'am, but what was your room type again?"><![CDATA[I'm sorry, ma'am, but what was your room type again?]]></answer>
    <answer rationale="Just 2" value="1" choicesay="I'm sorry, ma'am, but how many in your party again?"><![CDATA[I'm sorry, ma'am, but how many in your party again?]]></answer>
    <answer rationale="double bed." value="1" choicesay="I'm sorry, ma'am, but what was your bed preference again?"><![CDATA[I'm sorry, ma'am, but what was your bed preference again?]]></answer>
    <answer rationale="My phone number is 1, 51, 2, 29, 2, 49, 09." value="1" choicesay="I'm sorry, ma'am, but could you please repeat your telephone number again?"><![CDATA[I'm sorry, ma'am, but could you please repeat your telephone number again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Thank you very much, Mrs. McNally. Your confirmation number is E,S,I,11, 16, 09.##Thank you very much, Mrs. McNally. Your confirmation number is E,S,I,11, 16, oh, 9.##Thank you very much, Mrs. McNally. Your confirmation number is E,S,I,1,1,1,6,0,9.##Thank you very much, Mrs. McNally. Your confirmation number is E,S,I,1,1,1,6,oh,9.##Thank you very much, Mrs. McNally. Your confirmation number is E,S,I, one one one six zero nine.]]></saythis>
    <answer rationale="Okay let me write that down. I have to remember so many things for my job that I don't have any more space in my head!" value="1" choicesay="Thank you very much, Mrs. McNally. Your confirmation number is E,S,I,11, 16, 09.##Thank you very much, Mrs. McNally. Your confirmation number is E,S,I,11, 16, oh, 9.##Thank you very much, Mrs. McNally. Your confirmation number is E,S,I,1,1,1,6,0,9.##Thank you very much, Mrs. McNally. Your confirmation number is E,S,I,1,1,1,6,oh,9.##Thank you very much, Mrs. McNally. Your confirmation number is E,S,I, one one one six zero nine."><![CDATA[Thank you very much, Mrs. McNally. Your confirmation number is ESI-111609]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you very much, Mrs. McNally. Your confirmation number is E,S,I,11, 16, 10.##Thank you very much, Mrs. McNally. Your confirmation number is E,S,I,11, 16, 1,0.##Thank you very much, Mrs. McNally. Your confirmation number is E,S,I,1,1,1,6,1,0.##Thank you very much, Mrs. McNally. Your confirmation number is E,S,I, one one one six one zero."><![CDATA[Thank you very much, Mrs. McNally. Your confirmation number is ESI-111610]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you very much, Mrs. McNally. Your confirmation number is E,S,I,11, 26, 09.##Thank you very much, Mrs. McNally. Your confirmation number is E,S,I,11, 26, oh, 9.##Thank you very much, Mrs. McNally. Your confirmation number is E,S,I,1,1,2,6,0,9.##Thank you very much, Mrs. McNally. Your confirmation number is E,S,I,1,1,2,6,oh,9.##Thank you very much, Mrs. McNally. Your confirmation number is E,S,I, one one two six zero nine."><![CDATA[Thank you very much, Mrs. McNally. Your confirmation number is ESI-112609]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Actually here is a print out of the reservation for your reference.]]></saythis>
    <answer rationale="Thank you." value="1" choicesay="Actually here is a print out of the reservation for your reference."><![CDATA[Actually here is a print out of the reservation for your reference]]></answer>
    <answer rationale="Try again." value="0" choicesay="Actually here is a print out reservation for your reference."><![CDATA[Actually here is a print out reservation for your reference]]></answer>
    <answer rationale="Try again." value="0" choicesay="Actually here is the print out of the reservation for your referral."><![CDATA[Actually here is the print out of the reservation for your referral]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You're very welcome, Mrs. McNally. Also please be advised that in the event you need to cancel or alter your reservation, __________.]]></question>
    <saythis><![CDATA[You're very welcome, Mrs. McNally. Also please be advised that in the event you need to cancel or alter your reservation, you should do so at least 24 hours in advance to avoid charges.##You're very welcome, Mrs. McNally. Also please be advised that in the event you need to cancel or alter your reservation, you should do so at least twenty-four hours in advance to avoid charges.]]></saythis>
    <answer rationale="Of course. Gregor will remind me anyway." value="1" choicesay="You're very welcome, Mrs. McNally. Also please be advised that in the event you need to cancel or alter your reservation, you should do so at least 24 hours in advance to avoid charges.##You're very welcome, Mrs. McNally. Also please be advised that in the event you need to cancel or alter your reservation, you should do so at least twenty-four hours in advance to avoid charges."><![CDATA[you should do so at least 24 hours in advance to avoid charges]]></answer>
    <answer rationale="Try again." value="0" choicesay="You're very welcome, Mrs. McNally. Also please be advised that in the event you need to cancel or alter your reservation, you got to do so at least 24 hours in advance to avoid charges.##You're very welcome, Mrs. McNally. Also please be advised that in the event you need to cancel or alter your reservation, you got to do so at least twenty-four hours in advance to avoid charges."><![CDATA[you got to do so at least 24 hours in advance to avoid charges]]></answer>
    <answer rationale="Try again." value="0" choicesay="You're very welcome, Mrs. McNally. Also please be advised that in the event you need to cancel or alter your reservation, you've to do so at least 24 hours in advance to avoid charges.##You're very welcome, Mrs. McNally. Also please be advised that in the event you need to cancel or alter your reservation, you've to do so at least twenty-four hours in advance to avoid charges."><![CDATA[you've to do so at least 24 hours in advance to avoid charges]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Is there anything else I can help you with today, Mrs. McNally?]]></saythis>
    <answer rationale="Oh no, you have been very sweet. Anyway I have to rush back to my conference. I just took a taxi here during the lunch break to make this reservation." value="1" choicesay="Is there anything else I can help you with today, Mrs. McNally?"><![CDATA[Is there anything else I can help you with today, Mrs. McNally]]></answer>
    <answer rationale="Try again." value="0" choicesay="Are there more things I can help you with today, Mrs. McNally?"><![CDATA[Are there more things I can help you with today, Mrs. McNally]]></answer>
    <answer rationale="Try again." value="0" choicesay="Is there anything else I would help with today, Mrs. McNally?"><![CDATA[Is there anything else I would help with today, Mrs. McNally]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Yes ma'am. Thank you for booking at the Prestige and we look forward to seeing you next month during the Holidays.]]></saythis>
    <answer rationale="Yes thank you too. I can't wait to come back. Anyway you only live once so might as well enjoy it, right? Okay goodbye." value="1" choicesay="Yes ma'am. Thank you for booking at the Prestige and we look forward to seeing you next month during the Holidays."><![CDATA[Yes ma'am. Thank you for booking at the Prestige and we look forward to seeing you next month during the Holidays]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes ma'am. Thanks to you for booking at the Prestige and we look forward to see you next month on the Holidays."><![CDATA[Yes ma'am. Thanks to you for booking at the Prestige and we look forward to see you next month on the Holidays]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes ma'am. Thank you for booking at the Prestige and we look forward to seeing you later this month for the Holidays."><![CDATA[Yes ma'am. Thank you for booking at the Prestige and we look forward to seeing you later this month for the Holidays]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Goodbye Mrs. McNally and enjoy the rest of your day.]]></saythis>
    <answer rationale="Bye." value="1" choicesay="Goodbye Mrs. McNally and enjoy the rest of your day."><![CDATA[Goodbye Mrs. McNally and enjoy the rest of your day]]></answer>
    <answer rationale="Try again." value="0" choicesay="Goodbye Mrs. McNally and enjoy your day."><![CDATA[Goodbye Mrs. McNally and enjoy your day]]></answer>
    <answer rationale="Try again." value="0" choicesay="Goodbye Mrs. McNally and have a happy day."><![CDATA[Goodbye Mrs. McNally and have a happy day]]></answer>
  </question>
</catalog>
