<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good afternoon, ma'am. Welcome to the Prestige. How may I help you?]]></question>
    <saythis><![CDATA[Good afternoon, ma'am. Welcome to the Prestige. How may I help you?]]></saythis>
    <answer rationale="Hello. I seem to have a problem, and hopefully you will be able to help me." value="1" choicesay="Good afternoon, ma'am. Welcome to the Prestige. How may I help you?"><![CDATA[Good afternoon, ma'am. Welcome to the Prestige. How may I help you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I will try my best.]]></question>
    <saythis><![CDATA[I will try my best.]]></saythis>
    <answer rationale="Well, I'd like to check in. Now." value="1" choicesay="I will try my best."><![CDATA[I will try my best.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Certainly ma'am. Do you have a reservation?]]></question>
    <saythis><![CDATA[Certainly ma'am. Do you have a reservation?]]></saythis>
    <answer rationale="What? Now you too?" value="1" choicesay="Certainly ma'am. Do you have a reservation?"><![CDATA[Certainly ma'am. Do you have a reservation?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I beg your pardon, ma'am?]]></question>
    <saythis><![CDATA[I beg your pardon, ma'am?]]></saythis>
    <answer rationale="My husband and I just missed our cruise, and I have been on the phone with the cruise line for an hour trying to figure out what to do next." value="1" choicesay="I beg your pardon, ma'am?"><![CDATA[I beg your pardon, ma'am?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Oh no. I am sorry to hear that.]]></question>
    <saythis><![CDATA[Oh no. I am sorry to hear that.]]></saythis>
    <answer rationale="Tell me about it. He was so busy taking photos when we arrived from the airport this morning that we missed our ride. Then when we finally got a cab and got to the dock, we had just missed the boat. I thought I was going to kill him!!" value="1" choicesay="Oh no. I am sorry to hear that."><![CDATA[Oh no. I am sorry to hear that.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Wow that is terrible.]]></question>
    <saythis><![CDATA[Wow that is terrible.]]></saythis>
    <answer rationale="And what makes me more angry is the cruise line told us not to arrive from France on the day of the cruise to avoid this from happening, but my husband wouldn't listen!!" value="1" choicesay="Wow that is terrible."><![CDATA[Wow that is terrible.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[He didn't listen and insisted it was okay. Well, it wasn't and now here we are.]]></question>
    <saythis><![CDATA[I am so sorry for your inconvenience.]]></saythis>
    <answer rationale="" value="1" choicesay="I am so sorry for your inconvenience."><![CDATA[I am so sorry for your inconvenience.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[People missing their cruises happen more times than you would think.]]></question>
    <saythis><![CDATA[People missing their cruises happen more times than you would think.]]></saythis>
    <answer rationale="I just spent the last hour fighting with the cruise line and they finally agreed to let us leave on their next boat. Of course I still have to pay to stay in a hotel until then." value="1" choicesay="People missing their cruises happen more times than you would think."><![CDATA[People missing their cruises happen more times than you would think.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Congratulations on that. Usually if you miss your cruise that is it: no refunds or exchanges.]]></question>
    <saythis><![CDATA[Congratulations on that. Usually if you miss your cruise that is it: no refunds or exchanges.]]></saythis>
    <answer rationale="Oh well, that makes me feel a bit better actually. Maybe now I can calm down." value="1" choicesay="Congratulations on that. Usually if you miss your cruise that is it: no refunds or exchanges."><![CDATA[Congratulations on that. Usually if you miss your cruise that is it: no refunds or exchanges.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am. Anyway may I have your name please?]]></question>
    <saythis><![CDATA[Yes ma'am. Anyway may I have your name please?]]></saythis>
    <answer rationale="Sure. My name is Caroline Fontaine. Misis. that is." value="1" choicesay="Yes ma'am. Anyway may I have your name please?"><![CDATA[Yes ma'am. Anyway may I have your name please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And you said you did not have a reservation yet?]]></question>
    <saythis><![CDATA[And you said you did not have a reservation yet?]]></saythis>
    <answer rationale="That is correct." value="1" choicesay="And you said you did not have a reservation yet?"><![CDATA[And you said you did not have a reservation yet?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[How do you spell your first name?]]></saythis>
    <answer rationale="C, A, R, O, L, I, N E" value="1" choicesay="How do you spell your first name?"><![CDATA[How do you spell your first name?]]></answer>
    <answer rationale="F, O, N, T, A, I, N, E" value="1" choicesay="And your last name? Can you please spell it for me?"><![CDATA[And your last name? Can you please spell it for me?]]></answer>
    <answer rationale="Caroline Fontaine" value="1" choicesay="Can you please repeat your name?"><![CDATA[Can you please repeat your name?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Let's see. Check in for today, October 20th.]]></question>
    <saythis><![CDATA[Let's see. Check in for today, October 20th.]]></saythis>
    <answer rationale="Um, yeah." value="1" choicesay="Let's see. Check in for today, October 20th."><![CDATA[Let's see. Check in for today, October 20th.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And when would you like to check out?]]></question>
    <saythis><![CDATA[And when would you like to check out?]]></saythis>
    <answer rationale="According to the cruise line, the next boat will be leaving this Saturday." value="1" choicesay="And when would you like to check out?"><![CDATA[And when would you like to check out?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[What date will you be checking out?]]></saythis>
    <answer rationale="October 23." value="1" choicesay="What date will you be checking out?"><![CDATA[What date will you be checking out?]]></answer>
    <answer rationale="October" value="1" choicesay="What month will you check out?"><![CDATA[What month will you check out?]]></answer>
    <answer rationale="The twenty-third." value="1" choicesay="What day will you be checking out?"><![CDATA[What day will you be checking out?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I see that we have available rooms for the days you have requested. Can you please fill out the top portion of this form?]]></question>
    <saythis><![CDATA[I see that we have available rooms for the days you have requested. Can you please fill out the top portion of this form?]]></saythis>
    <answer rationale="Sure. So what kinds of room do you have here?" value="1" choicesay="I see that we have available rooms for the days you have requested. Can you please fill out the top portion of this form?"><![CDATA[I see that we have available rooms for the days you have requested. Can you please fill out the top portion of this form?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[We have Deluxe rooms, Premier rooms and Suites.]]></question>
    <saythis><![CDATA[We have Deluxe rooms, Premier rooms and Suites.]]></saythis>
    <answer rationale="I would like something not too expensive. Perhaps just a Deluxe?" value="1" choicesay="We have Deluxe rooms, Premier rooms and Suites."><![CDATA[We have Deluxe rooms, Premier rooms and Suites.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Can you please repeat that?]]></saythis>
    <answer rationale="A Deluxe room please." value="1" choicesay="Can you please repeat that?"><![CDATA[Can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[We are known for our striking views from the rooms.]]></question>
    <saythis><![CDATA[We are known for our striking views from the rooms.]]></saythis>
    <answer rationale="What are my choices for room view then?" value="1" choicesay="We are known for our striking views from the rooms."><![CDATA[We are known for our striking views from the rooms.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[We have City facing, Inner Harbor facing and Harbor/Mountain facing rooms.]]></question>
    <saythis><![CDATA[We have City facing, Inner Harbor facing and Harbor/Mountain facing rooms.]]></saythis>
    <answer rationale="Really? And which are your most popular?" value="1" choicesay="We have City facing, Inner Harbor facing and Harbor/Mountain facing rooms."><![CDATA[We have City facing, Inner Harbor facing and Harbor/Mountain facing rooms.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[The Harbor/Mountain rooms are our most popular because of the view. Shall I reserve this for you, ma'am?]]></question>
    <saythis><![CDATA[The Harbor/Mountain rooms are our most popular because of the view. Shall I reserve this for you, ma'am?]]></saythis>
    <answer rationale="Sounds perfect." value="1" choicesay="The Harbor/Mountain rooms are our most popular because of the view. Shall I reserve this for you, ma'am?"><![CDATA[The Harbor/Mountain rooms are our most popular because of the view. Shall I reserve this for you, ma'am?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[What room view did you say?]]></saythis>
    <answer rationale="The Harbor/Mountain one." value="1" choicesay="What room view did you say?"><![CDATA[What room view did you say?]]></answer>
    <answer rationale="Harbor/Mountain" value="1" choicesay="Can you repeat what room view you would like to reserve, Misis. Fontaine?"><![CDATA[Can you repeat what room view you would like to reserve, Mrs. Fontaine?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[How many people will be in your party?]]></question>
    <saythis><![CDATA[How many people will be in your party?]]></saythis>
    <answer rationale="Two. Just my husband and me." value="1" choicesay="How many people will be in your party?"><![CDATA[How many people will be in your party?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Sorry but can you repeat that?]]></saythis>
    <answer rationale="Two" value="1" choicesay="Sorry but can you repeat that?"><![CDATA[Sorry but can you repeat that?]]></answer>
    <answer rationale="Me and my husband, Pierre." value="1" choicesay="How many will you be?"><![CDATA[How many will you be?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Shall I book you for a king size bed, Mrs. Fontaine?]]></question>
    <saythis><![CDATA[Shall I book you for a king size bed, Misis. Fontaine?]]></saythis>
    <answer rationale="Oh no. I am still mad at my husband for making us miss the cruise. Double beds would be fine." value="1" choicesay="Shall I book you for a king size bed, Misis. Fontaine?"><![CDATA[Shall I book you for a king size bed, Mrs. Fontaine?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Can you please repeat that?]]></saythis>
    <answer rationale="Double beds would be fine." value="1" choicesay="Can you please repeat that?"><![CDATA[Can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Mrs. Fontaine, you have reserved a Harbor/Mountain view Deluxe with double beds.]]></question>
    <saythis><![CDATA[Misis. Fontaine, you have reserved a Harbor/Mountain view Deluxe with double beds.]]></saythis>
    <answer rationale="Okay." value="1" choicesay="Misis. Fontaine, you have reserved a Harbor/Mountain view Deluxe with double beds."><![CDATA[Mrs. Fontaine, you have reserved a Harbor/Mountain view Deluxe with double beds.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[From October 20 to October 23 for $299 per night double occupancy. Shall I go ahead with the reservation?]]></question>
    <saythis><![CDATA[From October 20 to October 23 for $299 per night double occupancy. Shall I go ahead with the reservation?]]></saythis>
    <answer rationale="Yes please do so. I hardly have a choice you know." value="1" choicesay="From October 20 to October 23 for $299 per night double occupancy. Shall I go ahead with the reservation?"><![CDATA[From October 20 to October 23 for $299 per night double occupancy. Shall I go ahead with the reservation?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you Mrs. Fontaine. What card would you like to use today?]]></question>
    <saythis><![CDATA[Thank you Misis. Fontaine. What card would you like to use today?]]></saythis>
    <answer rationale="Please put it on my American Express." value="1" choicesay="Thank you Misis. Fontaine. What card would you like to use today?"><![CDATA[Thank you Mrs. Fontaine. What card would you like to use today?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Sorry but can you repeat that?]]></saythis>
    <answer rationale="Please put it on my AmEx card." value="1" choicesay="Sorry but can you repeat that?"><![CDATA[Sorry but can you repeat that?]]></answer>
    <answer rationale="American Express" value="1" choicesay="What card would you be putting this on, Misis. Fontaine?"><![CDATA[What card would you be putting this on, Mrs. Fontaine?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am. May I have your card to swipe? We will not charge your card until check out time.]]></question>
    <saythis><![CDATA[Yes ma'am. May I have your card to swipe? We will not charge your card until check out time.]]></saythis>
    <answer rationale="Oh yes. I forgot. Here you go." value="1" choicesay="Yes ma'am. May I have your card to swipe? We will not charge your card until check out time."><![CDATA[Yes ma'am. May I have your card to swipe? We will not charge your card until check out time.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you. Allow me to also enter your expiration date.]]></question>
    <saythis><![CDATA[Thank you. Allow me to also enter your expiration date.]]></saythis>
    <answer rationale="Fine." value="1" choicesay="Thank you. Allow me to also enter your expiration date."><![CDATA[Thank you. Allow me to also enter your expiration date.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Finally may I have a contact number where we may reach you?]]></question>
    <saythis><![CDATA[Finally may I have a contact number where we may reach you?]]></saythis>
    <answer rationale="I don't know why you would need my phone number, but it is 3, 3, 3, 2, 6, 7, 4, 2, 7, 1, 3, 0, 0." value="1" choicesay="Finally may I have a contact number where we may reach you?"><![CDATA[Finally may I have a contact number where we may reach you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[What is your country code?]]></saythis>
    <answer rationale="It is 33." value="1" choicesay="What is your country code?"><![CDATA[What is your country code?]]></answer>
    <answer rationale="32, 6" value="1" choicesay="What is your area code?"><![CDATA[What is your area code?]]></answer>
    <answer rationale="74,27,  1, 3, double zero" value="1" choicesay="What is your phone number?"><![CDATA[What is your phone number?]]></answer>
    <answer rationale="3, 3, then 3, 2, 6, then 7, 4, 2, 7, and finally 1, 3, 0, 0." value="1" choicesay="Can you please repeat your phone number?"><![CDATA[Can you please repeat your phone number?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Reserve</em> to make the reservation.</span>]]></question>
    <saythis><![CDATA[May I have your name?]]></saythis>
    <answer rationale="Caroline Fontaine" value="1" choicesay="May I have your name?"><![CDATA[May I have your name?]]></answer>
    <answer rationale="October 20. " value="1" choicesay="When would you like to check-in?"><![CDATA[When would you like to check-in?]]></answer>
    <answer rationale="October 23. " value="1" choicesay="When will you checkout?"><![CDATA[When will you checkout?]]></answer>
    <answer rationale="Harbor/Mountain" value="1" choicesay="Do you have a room view preference?"><![CDATA[Do you have a room view preference?]]></answer>
    <answer rationale="A Deluxe room please." value="1" choicesay="Would you have a preference on the type of room?"><![CDATA[Would you have a preference on the type of room?]]></answer>
    <answer rationale="Two. Just me and my husband." value="1" choicesay="How many people will be staying with you?"><![CDATA[How many people will be staying with you?]]></answer>
    <answer rationale="Double beds." value="1" choicesay="Do you have a bed preference?"><![CDATA[Do you have a bed preference?]]></answer>
    <answer rationale="Please put it on my American Express card." value="1" choicesay="What card would you like to use?"><![CDATA[What card would you like to use?]]></answer>
    <answer rationale="3, 3, then 3, 2, 6, then 7, 4, 2, 7, and finally 1, 3, 0, 0." value="1" choicesay="May I have a contact phone number when we can reach you?"><![CDATA[May I have a contact phone number when we can reach you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Your confirmation number is ESI-102009.]]></question>
    <saythis><![CDATA[Your confirmation number is ESI-102009.]]></saythis>
    <answer rationale="Thank you very much. Oh and here is your form. I have signed it at the bottom." value="1" choicesay="Your confirmation number is ESI-102009."><![CDATA[Your confirmation number is ESI-102009.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you. Here are your key cards. I have entered your room number here. To get to your room, just take the elevators behind you. However they are still preparing your room.]]></question>
    <saythis><![CDATA[Thank you. Here are your key cards. I have entered your room number here. To get to your room, just take the elevators behind you. However they are still preparing your room.]]></saythis>
    <answer rationale="Very well. Thanks." value="1" choicesay="Thank you. Here are your key cards. I have entered your room number here. To get to your room, just take the elevators behind you. However they are still preparing your room."><![CDATA[Thank you. Here are your key cards. I have entered your room number here. To get to your room, just take the elevators behind you. However they are still preparing your room.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Is there anything else I can help you with this afternoon?]]></question>
    <saythis><![CDATA[Is there anything else I can help you with this afternoon?]]></saythis>
    <answer rationale="Since I need to wait for my room, can I just go to the lounge? And I don't have to tell the Bell boy to bring up the bags?" value="1" choicesay="Is there anything else I can help you with this afternoon?"><![CDATA[Is there anything else I can help you with this afternoon?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[No Mrs. Fontaine. I will take care that your bags will be sent up shortly.]]></question>
    <saythis><![CDATA[No Misis. Fontaine. I will take care that your bags will be sent up shortly.]]></saythis>
    <answer rationale="Very good. I have another question." value="1" choicesay="No Misis. Fontaine. I will take care that your bags will be sent up shortly."><![CDATA[No Mrs. Fontaine. I will take care that your bags will be sent up shortly.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Certainly Mrs. Fontaine.]]></question>
    <saythis><![CDATA[Certainly Misis. Fontaine.]]></saythis>
    <answer rationale="I really need to relax after all that stress from missing our cruise. I saw when I was coming in there is a spa?" value="1" choicesay="Certainly Misis. Fontaine."><![CDATA[Certainly Mrs. Fontaine.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes that is correct. Spa Utopia is on the 8th floor. Just follow the signs.]]></question>
    <saythis><![CDATA[Yes that is correct. Spa Utopia is on the 8th floor. Just follow the signs.]]></saythis>
    <answer rationale="Wonderful! A day at the spa will make all my problems disappear! I might even be thanking we missed the cruise by tomorrow." value="1" choicesay="Yes that is correct. Spa Utopia is on the 8th floor. Just follow the signs."><![CDATA[Yes that is correct. Spa Utopia is on the 8th floor. Just follow the signs.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I hope you enjoy your stay at the Prestige and you are able to make your cruise. Have a nice day. Goodbye.]]></question>
    <saythis><![CDATA[I hope you enjoy your stay at the Prestige and you are able to make your cruise. Have a nice day. Goodbye.]]></saythis>
    <answer rationale="Thank you so much. And yes I hope we make our cruise in a few days. Goodbye." value="1" choicesay="I hope you enjoy your stay at the Prestige and you are able to make your cruise. Have a nice day. Goodbye."><![CDATA[I hope you enjoy your stay at the Prestige and you are able to make your cruise. Have a nice day. Goodbye.]]></answer>
  </question>
</catalog>
