<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good morning. Welcome to the Prestige. How may I help you?]]></question>
    <saythis><![CDATA[Good morning. Welcome to the Prestige. How may I help you?]]></saythis>
    <answer rationale="Yes good morning. I wanted to inquire about a room." value="1" choicesay="Good morning. Welcome to the Prestige. How may I help you?"><![CDATA[Good morning. Welcome to the Prestige. How may I help you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Do you have a reservation, sir?]]></question>
    <saythis><![CDATA[Do you have a reservation, sir?]]></saythis>
    <answer rationale="No, that is why I am inquiring." value="1" choicesay="Do you have a reservation, sir?"><![CDATA[Do you have a reservation, sir?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir. What dates were you considering?]]></question>
    <saythis><![CDATA[Yes sir. What dates were you considering?]]></saythis>
    <answer rationale="I will be back in Vancouver on May 3rd." value="1" choicesay="Yes sir. What dates were you considering?"><![CDATA[Yes sir. What dates were you considering?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm sorry, what day would you like to check in?]]></saythis>
    <answer rationale="May the third." value="1" choicesay="I'm sorry, what day would you like to check in?"><![CDATA[I'm sorry, what day would you like to check in?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And when will you be checking out, sir?]]></question>
    <saythis><![CDATA[And when will you be checking out, sir?]]></saythis>
    <answer rationale="May seventh." value="1" choicesay="And when will you be checking out, sir?"><![CDATA[And when will you be checking out, sir?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm sorry, could you repeat that, please?]]></saythis>
    <answer rationale="May seventh." value="1" choicesay="I'm sorry, could you repeat that, please?"><![CDATA[I'm sorry, could you repeat that, please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[How many days were you thinking of staying with us?]]></question>
    <saythis><![CDATA[How many days were you thinking of staying with us?]]></saythis>
    <answer rationale="Just 4 days" value="1" choicesay="How many days were you thinking of staying with us?"><![CDATA[How many days were you thinking of staying with us?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm sorry, could you repeat that, please?]]></saythis>
    <answer rationale="Just 4 days" value="1" choicesay="I'm sorry, could you repeat that, please?"><![CDATA[I'm sorry, could you repeat that, please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir, I see that we have rooms available between those days.]]></question>
    <saythis><![CDATA[Yes sir, I see that we have rooms available between those days.]]></saythis>
    <answer rationale="Jolly good. My wife and I will be leaving for an Alaska cruise tomorrow, and we decided we want to stay here when we get back. Before we head home to England that is." value="1" choicesay="Yes sir, I see that we have rooms available between those days."><![CDATA[Yes sir, I see that we have rooms available between those days.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Very good. May I have your name, please?]]></question>
    <saythis><![CDATA[Very good. May I have your name, please?]]></saythis>
    <answer rationale="My name is Dieter Gollmann." value="1" choicesay="Very good. May I have your name, please?"><![CDATA[Very good. May I have your name, please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when ready to proceed.</span>]]></question>
    <saythis><![CDATA[Can you please spell your first name?]]></saythis>
    <answer rationale="D, I, E, T, E, R" value="1" choicesay="Can you please spell your first name?"><![CDATA[Can you please spell your first name?]]></answer>
    <answer rationale="G, O, L, L, M, A, N, N" value="1" choicesay="Can you please spell your last name?"><![CDATA[Can you please spell your last name?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[What room view were you interested in, Mr. Gollmann?]]></question>
    <saythis><![CDATA[What room view were you interested in, Mr. Gollmann?]]></saythis>
    <answer rationale="What are my choices?" value="1" choicesay="What room view were you interested in, Mr. Gollmann?"><![CDATA[What room view were you interested in, Mr. Gollmann?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[We offer three views: City, Inner Harbor and Harbor/Mountain.]]></question>
    <saythis><![CDATA[We offer three views: City, Inner Harbor and Harbor/Mountain.]]></saythis>
    <answer rationale="What is the Harbor/Mountain view exactly?" value="1" choicesay="We offer three views: City, Inner Harbor and Harbor/Mountain."><![CDATA[We offer three views: City, Inner Harbor and Harbor/Mountain.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[These rooms feature views of both the Coal Harbor and the mountains. This is our most popular view.]]></question>
    <saythis><![CDATA[These rooms feature views of both the Coal Harbor and the mountains. This is our most popular view.]]></saythis>
    <answer rationale="Oh yes that sounds attractive. Why don't we go with that one." value="1" choicesay="These rooms feature views of both the Coal Harbor and the mountains. This is our most popular view."><![CDATA[These rooms feature views of both the Coal Harbor and the mountains. This is our most popular view.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Excellent choice, sir. Now, we have three kinds of rooms: Deluxe, Premier and Suites.]]></question>
    <saythis><![CDATA[Excellent choice, sir. Now, we have three kinds of rooms: Deluxe, Premier and Suites.]]></saythis>
    <answer rationale="That sounds like small, medium and large to me. Am I right?" value="1" choicesay="Excellent choice, sir. Now, we have three kinds of rooms: Deluxe, Premier and Suites."><![CDATA[Excellent choice, sir. Now, we have three kinds of rooms: Deluxe, Premier and Suites.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[The Deluxe rooms are 33 square meters, while the Premier rooms at 42 square meters are much more spacious.]]></question>
    <saythis><![CDATA[The Deluxe rooms are 33 square meters, while the Premier rooms at 42 square meters are much more spacious.##The Deluxe rooms are three three square meters, while the Premier rooms at forty-two square meters are much more spacious.]]></saythis>
    <answer rationale="Yes, Mrs. Gollmann will much prefer the Premier then." value="1" choicesay="The Deluxe rooms are 33 square meters, while the Premier rooms at 42 square meters are much more spacious.##The Deluxe rooms are three three square meters, while the Premier rooms at forty-two square meters are much more spacious."><![CDATA[The Deluxe rooms are 33 square meters, while the Premier rooms at 42 square meters are much more spacious.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[How many people will be in your party, Mr. Gollmann?]]></question>
    <saythis><![CDATA[How many people will be in your party, Mr. Gollmann?]]></saythis>
    <answer rationale="Me and my wife." value="1" choicesay="How many people will be in your party, Mr. Gollmann?"><![CDATA[How many people will be in your party, Mr. Gollmann?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when ready to proceed.</span>]]></question>
    <saythis><![CDATA[So this reservation is for two persons?]]></saythis>
    <answer rationale="Yes, that's right." value="1" choicesay="So this reservation is for two persons?"><![CDATA[So this reservation is for two persons?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[What type of bed would you and Mrs. Gollmann prefer?]]></question>
    <saythis><![CDATA[What type of bed would you and Mrs. Gollmann prefer?]]></saythis>
    <answer rationale="Don't really care about that." value="1" choicesay="What type of bed would you and Mrs. Gollmann prefer?"><![CDATA[What type of bed would you and Mrs. Gollmann prefer?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press </span><span class='blackspan'><em>Done</em> when ready to proceed.</span>]]></question>
    <saythis><![CDATA[So would a double bed be sufficient?]]></saythis>
    <answer rationale="That's fine." value="1" choicesay="So would a double bed be sufficient?"><![CDATA[So would a double bed be sufficient?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir I understand. So, Mr. Gollmann, that is a Premier Harbor Mountain view room with double bed for 4 days starting on May 3 double occupancy?]]></question>
    <saythis><![CDATA[Yes sir I understand. So, Mr. Gollmann, that is a Premier Harbor Mountain view room with double bed for 4 days starting on May 3 double occupancy?##Yes sir I understand. So, Mr. Gollmann, that is a Premier Harbor Mountain view room with double bed for four days starting on May three double occupancy?]]></saythis>
    <answer rationale="Indeed that sounds right. " value="1" choicesay="Yes sir I understand. So, Mr. Gollmann, that is a Premier Harbor Mountain view room with double bed for 4 days starting on May 3 double occupancy?##Yes sir I understand. So, Mr. Gollmann, that is a Premier Harbor Mountain view room with double bed for four days starting on May three double occupancy?"><![CDATA[Yes sir I understand. So, Mr. Gollmann, that is a Premier Harbor Mountain view room with double bed for 4 days starting on May 3 double occupancy?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Very good. The Premier room will be $448 per night. How would you...]]></question>
    <saythis><![CDATA[Very good. The Premier room will be $448 per night. How would you##Very good. The Premier room will be four hundred and forty eight dollars per night. How would you]]></saythis>
    <answer rationale="What!?! Are you bloody serious?!" value="1" choicesay="Very good. The Premier room will be $448 per night. How would you##Very good. The Premier room will be four hundred and forty eight dollars per night. How would you"><![CDATA[Very good. The Premier room will be $448 per night. How would you]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I beg your pardon, Mr. Gollmann?]]></question>
    <saythis><![CDATA[I beg your pardon, Mr. Gollmann?]]></saythis>
    <answer rationale="How much did you say that room is per night?" value="1" choicesay="I beg your pardon, Mr. Gollmann?"><![CDATA[I beg your pardon, Mr. Gollmann?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[$448, sir.]]></question>
    <saythis><![CDATA[$448, sir.##Four hundred forty eight, sir.]]></saythis>
    <answer rationale="Unbelievable. You made me jump through all those hoops to book a room and then the room turns out to be outrageously overpriced." value="1" choicesay="$448, sir.##Four hundred forty eight, sir."><![CDATA[$448, sir.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I apologize, sir.  The period of time you have selected is listed as high season.]]></question>
    <saythis><![CDATA[I apologize, sir.  The period of time you have selected is listed as high season.]]></saythis>
    <answer rationale="As if that matters. The nerve of you. Why if I -- oh wait. Mrs. Gollmann would like a word with me. Hang on." value="1" choicesay="I apologize, sir.  The period of time you have selected is listed as high season."><![CDATA[I apologize, sir.  The period of time you have selected is listed as high season.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes Mr. Gollmann?]]></question>
    <saythis><![CDATA[Yes Mr. Gollmann?]]></saythis>
    <answer rationale="Well, I spoke with Mrs. Gollmann and you are lucky that she is so enamored of your hotel that I have decided to overlook your blatant price gouging." value="1" choicesay="Yes Mr. Gollmann?"><![CDATA[Yes Mr. Gollmann?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[That is very kind of you. So shall I proceed with the reservation, Mr. Gollmann, as we previously discussed?]]></question>
    <saythis><![CDATA[That is very kind of you. So shall I proceed with the reservation, Mr. Gollmann, as we previously discussed?]]></saythis>
    <answer rationale="That is correct. Where were we?" value="1" choicesay="That is very kind of you. So shall I proceed with the reservation, Mr. Gollmann, as we previously discussed?"><![CDATA[That is very kind of you. So shall I proceed with the reservation, Mr. Gollmann, as we previously discussed?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[To guarantee this reservation, we require a credit card. We accept all major cards.]]></question>
    <saythis><![CDATA[To guarantee this reservation, we require a credit card. We accept all major cards.]]></saythis>
    <answer rationale="Very well. I would like to use my Mastercard." value="1" choicesay="To guarantee this reservation, we require a credit card. We accept all major cards."><![CDATA[To guarantee this reservation, we require a credit card. We accept all major cards.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when ready to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[May I have your card, please?]]></question>
    <saythis><![CDATA[May I have your card, please?]]></saythis>
    <answer rationale="There you go." value="1" choicesay="May I have your card, please?"><![CDATA[May I have your card, please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you Mr. Gollmann.  Please give me a moment to enter in the card details.]]></question>
    <saythis><![CDATA[Thank you Mr. Gollmann.  Please give me a moment to enter in the card details.]]></saythis>
    <answer rationale="Go right on ahead." value="1" choicesay="Thank you Mr. Gollmann.  Please give me a moment to enter in the card details."><![CDATA[Thank you Mr. Gollmann.  Please give me a moment to enter in the card details.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Here is your card back, Mr. Gollmann.]]></question>
    <saythis><![CDATA[Here is your card back, Mr. Gollmann.]]></saythis>
    <answer rationale="Thank you very much." value="1" choicesay="Here is your card back, Mr. Gollmann."><![CDATA[Here is your card back, Mr. Gollmann.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[May I have a contact number where we may reach you, sir?]]></question>
    <saythis><![CDATA[May I have a contact number where we may reach you, sir?]]></saythis>
    <answer rationale="Well for the most part we shall be unreachable, as we are going on that cruise starting tomorrow." value="1" choicesay="May I have a contact number where we may reach you, sir?"><![CDATA[May I have a contact number where we may reach you, sir?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I understand Mr. Gollmann, but perhaps you can give me your cell phone number.]]></question>
    <saythis><![CDATA[I understand Mr. Gollmann, but perhaps you can give me your cell phone number.]]></saythis>
    <answer rationale="Quite. It is 4, 4, 1, 2, 2, 3, 5, 5, 7, 9, 6, 6, 7, 2." value="1" choicesay="I understand Mr. Gollmann, but perhaps you can give me your cell phone number."><![CDATA[I understand Mr. Gollmann, but perhaps you can give me your cell phone number.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when ready to proceed.</span>]]></question>
    <saythis><![CDATA[Mr. Gollmann, can you please repeat your phone number again?]]></saythis>
    <answer rationale="Quite. It is 4, 4, 1, 2, 2, 3, 5, 5, 7, 9, 6, 6, 7, 2." value="1" choicesay="Mr. Gollmann, can you please repeat your phone number again?"><![CDATA[Mr. Gollmann, can you please repeat your phone number again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Reserve</em> to make the reservation.</span>]]></question>
    <saythis><![CDATA[Could you please spell your first and last name?]]></saythis>
    <answer rationale="Dieter, D, I, E, T, E, R, Gollmann, G, O, L, L, M, A, N." value="1" choicesay="Could you please spell your first and last name?"><![CDATA[Could you please spell your first and last name?]]></answer>
    <answer rationale="May third." value="1" choicesay="When would you like to check-in?"><![CDATA[When would you like to check-in?]]></answer>
    <answer rationale="May seventh." value="1" choicesay="When will you check-out?"><![CDATA[When will you check-out?]]></answer>
    <answer rationale="A Harbor/Mountain view" value="1" choicesay="Do you have a room view preference?"><![CDATA[Do you have a room view preference?]]></answer>
    <answer rationale="A Premier room" value="1" choicesay="Would you have a preference on the type of room?"><![CDATA[Would you have a preference on the type of room?]]></answer>
    <answer rationale="Two" value="1" choicesay="How many people will be staying with you?"><![CDATA[How many people will be staying with you?]]></answer>
    <answer rationale="Double is fine" value="1" choicesay="Do you have a bed preference?"><![CDATA[Do you have a bed preference?]]></answer>
    <answer rationale="Mastercard please" value="1" choicesay="What card would you like to use?"><![CDATA[What card would you like to use?]]></answer>
    <answer rationale="Quite. It is 4, 4, 1, 2, 2, 3, 5, 5, 7, 9, 6, 6, 7, 2." value="1" choicesay="May I have a contact phone number where we can reach you?"><![CDATA[May I have a contact phone number where we can reach you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you Mr. Gollmann. Your confirmation number is ESI-42009.]]></question>
    <saythis><![CDATA[Thank you Mr. Gollmann. Your confirmation number is E,S,I, 42,0,0,9.##Thank you Mr. Gollmann. Your confirmation number is E,S,I, forty two,zero,zero,nine.]]></saythis>
    <answer rationale="Right. Bloody overpriced in my opinion but the missus wants it, so it's alright in the end." value="1" choicesay="Thank you Mr. Gollmann. Your confirmation number is E,S,I, 42,0,0,9.##Thank you Mr. Gollmann. Your confirmation number is E,S,I, forty two,zero,zero,nine."><![CDATA[Thank you Mr. Gollmann. Your confirmation number is ESI-42009.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I have printed out your reservation and I have circled your confirmation number here.]]></question>
    <saythis><![CDATA[I have printed out your reservation and I have circled your confirmation number here.]]></saythis>
    <answer rationale="Right, thanks. That's clear." value="1" choicesay="I have printed out your reservation and I have circled your confirmation number here."><![CDATA[I have printed out your reservation and I have circled your confirmation number here.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Please be advised that in the event you need to cancel or alter your reservation, you should do so at least 24 hours in advance to avoid charges.]]></question>
    <saythis><![CDATA[Please be advised that in the event you need to cancel or alter your reservation, you should do so at least 24 hours in advance to avoid charges.##Please be advised that in the event you need to cancel or alter your reservation, you should do so at least twenty four hours in advance to avoid charges.]]></saythis>
    <answer rationale="Understood." value="1" choicesay="Please be advised that in the event you need to cancel or alter your reservation, you should do so at least 24 hours in advance to avoid charges.##Please be advised that in the event you need to cancel or alter your reservation, you should do so at least twenty four hours in advance to avoid charges."><![CDATA[Please be advised that in the event you need to cancel or alter your reservation, you should do so at least 24 hours in advance to avoid charges.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Is there anything else I can assist you with today, Mr. Gollmann?]]></question>
    <saythis><![CDATA[Is there anything else I can assist you with today, Mr. Gollmann?]]></saythis>
    <answer rationale="Oh no.You have been most efficient. Oh and pardon my outburst earlier." value="1" choicesay="Is there anything else I can assist you with today, Mr. Gollmann?"><![CDATA[Is there anything else I can assist you with today, Mr. Gollmann?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[That is quite alright Mr. Gollmann. I am happy that I was able to serve you.]]></question>
    <saythis><![CDATA[That is quite alright Mr. Gollmann. I am happy that I was able to serve you.]]></saythis>
    <answer rationale="Yes I think you are right. My wife always says I need to relax. I hope this holiday does that for me." value="1" choicesay="That is quite alright Mr. Gollmann. I am happy that I was able to serve you."><![CDATA[That is quite alright Mr. Gollmann. I am happy that I was able to serve you.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I am sure it will, and I hope you will enjoy your stay here at the Prestige. Goodbye Mr. Gollmann.]]></question>
    <saythis><![CDATA[I am sure it will, and I hope you will enjoy your stay here at the Prestige. Goodbye Mr. Gollmann.]]></saythis>
    <answer rationale="Good day." value="1" choicesay="I am sure it will, and I hope you will enjoy your stay here at the Prestige. Goodbye Mr. Gollmann."><![CDATA[I am sure it will, and I hope you will enjoy your stay here at the Prestige. Goodbye Mr. Gollmann.]]></answer>
  </question>
</catalog>
