<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good afternoon, welcome to the Prestige. How may I help you?]]></question>
    <saythis><![CDATA[Good afternoon, welcome to the Prestige. How may I help you?]]></saythis>
    <answer rationale="Good afternoon. Do you have any vacancies?" value="1" choicesay="Good afternoon, welcome to the Prestige. How may I help you?"><![CDATA[Good afternoon, welcome to the Prestige. How may I help you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir, I can check that. To start, may I have your name, please?]]></question>
    <saythis><![CDATA[Yes sir, I can check that. To start, may I have your name, please?]]></saythis>
    <answer rationale="My name is Bella. Giampaolo Bella." value="1" choicesay="Yes sir, I can check that. To start, may I have your name, please?"><![CDATA[Yes sir, I can check that. To start, may I have your name, please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Can you please spell your first name, sir?]]></saythis>
    <answer rationale="My first name is a little tricky. It is G, I, A, M, P, A, O, L ,O." value="1" choicesay="Can you please spell your first name, sir?"><![CDATA[Can you please spell your first name, sir?]]></answer>
    <answer rationale="B, E, L, L, A" value="1" choicesay="Can you please spell your last name, sir?"><![CDATA[Can you please spell your last name, sir?]]></answer>
    <answer rationale="Giampaolo Bella" value="1" choicesay="Can you please say your name again?"><![CDATA[Can you please say your name again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Will you be checking in now, sir?]]></question>
    <saythis><![CDATA[Will you be checking in now, sir?]]></saythis>
    <answer rationale="Oh no, it would actually be for next week." value="1" choicesay="Will you be checking in now, sir?"><![CDATA[Will you be checking in now, sir?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[What day exactly?]]></question>
    <saythis><![CDATA[What day exactly?]]></saythis>
    <answer rationale="The 17th." value="1" choicesay="What day exactly?"><![CDATA[What day exactly?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[What month will that be?]]></saythis>
    <answer rationale="February" value="1" choicesay="What month will that be?"><![CDATA[What month will that be?]]></answer>
    <answer rationale="Seventeenth" value="1" choicesay="What day will you be checking in?"><![CDATA[What day will you be checking in?]]></answer>
    <answer rationale="Check in on February 17." value="1" choicesay="Excuse me, but can you please repeat when you will be checking in?"><![CDATA[Excuse me, but can you please repeat when you will be checking in?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And when will you be checking out, sir?]]></question>
    <saythis><![CDATA[And when will you be checking out, sir?]]></saythis>
    <answer rationale="Oh, I fly back to England on the 19th. I am actually here on holiday. Going skiing later today." value="1" choicesay="And when will you be checking out, sir?"><![CDATA[And when will you be checking out, sir?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Sorry, but what month will you be checking out?]]></saythis>
    <answer rationale="February as well." value="1" choicesay="Sorry, but what month will you be checking out?"><![CDATA[Sorry, but what month will you be checking out?]]></answer>
    <answer rationale="The nineteenth." value="1" choicesay="What day in February will you be checking out?"><![CDATA[What day in February will you be checking out?]]></answer>
    <answer rationale="February nineteen." value="1" choicesay="Mr. Bella, when would you like to check out?"><![CDATA[Mr. Bella, when would you like to check out?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes, I see that those dates are available. And how many are in your party?]]></question>
    <saythis><![CDATA[Yes, I see that those dates are available. And how many are in your party?]]></saythis>
    <answer rationale="It will be for just myself." value="1" choicesay="Yes, I see that those dates are available. And how many are in your party?"><![CDATA[Yes, I see that those dates are available. And how many are in your party?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Can you please repeat that?]]></saythis>
    <answer rationale="One only, Just me." value="1" choicesay="Can you please repeat that?"><![CDATA[Can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Very well, sir. Did you have a room preference?]]></question>
    <saythis><![CDATA[Very well, sir. Did you have a room preference?]]></saythis>
    <answer rationale="A simple room would be fine." value="1" choicesay="Very well, sir. Did you have a room preference?"><![CDATA[Very well, sir. Did you have a room preference?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Here is a brochure showing our rooms, and this is a Deluxe room.]]></question>
    <saythis><![CDATA[Here is a brochure showing our rooms, and this is a Deluxe room.]]></saythis>
    <answer rationale="Right. That is what I am looking for." value="1" choicesay="Here is a brochure showing our rooms, and this is a Deluxe room."><![CDATA[Here is a brochure showing our rooms, and this is a Deluxe room.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Can you please repeat that?]]></saythis>
    <answer rationale="Just the Deluxe room please." value="1" choicesay="Can you please repeat that?"><![CDATA[Can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Our most popular room view is our Harbor/Mountain, which has panoramic views of both Coal Harbor and the mountains to the north.]]></question>
    <saythis><![CDATA[Our most popular room view is our Harbor/Mountain, which has panoramic views of both Coal Harbor and the mountains to the north.]]></saythis>
    <answer rationale="Sounds great." value="1" choicesay="Our most popular room view is our Harbor/Mountain, which has panoramic views of both Coal Harbor and the mountains to the north."><![CDATA[Our most popular room view is our Harbor/Mountain, which has panoramic views of both Coal Harbor and the mountains to the north.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[These are currently priced at $299 per night. How does that sound?]]></question>
    <saythis><![CDATA[These are currently priced at $299 per night. How does that sound?##These are currently priced at two hundred ninety nine dollars per night. How does that sound?]]></saythis>
    <answer rationale="No, that is actually too expensive. Anything cheaper?" value="1" choicesay="These are currently priced at $299 per night. How does that sound?##These are currently priced at two hundred ninety nine dollars per night. How does that sound?"><![CDATA[These are currently priced at $299 per night. How does that sound?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[We also have Inner Harbor rooms for $269 a night and City view rooms for $239.]]></question>
    <saythis><![CDATA[We also have Inner Harbor rooms for $269 a night and City view rooms for $239.##We also have Inner Harbor rooms for two hundred sixty nine dollars a night and City view rooms for two hundred thirty nine dollars.]]></saythis>
    <answer rationale="I think I will go with the Inner Harbor room." value="1" choicesay="We also have Inner Harbor rooms for $269 a night and City view rooms for $239.##We also have Inner Harbor rooms for two hundred sixty nine dollars a night and City view rooms for two hundred thirty nine dollars."><![CDATA[We also have Inner Harbor rooms for $269 a night and City view rooms for $239.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[What room view did you say?]]></saythis>
    <answer rationale="The Innner Harbor." value="1" choicesay="What room view did you say?"><![CDATA[What room view did you say?]]></answer>
    <answer rationale="I think I will go with the Inner Harbor room." value="1" choicesay="Excuse me but can you please repeat that?"><![CDATA[Excuse me but can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[An Inner Harbor Deluxe, for February 17 to 19, is $269 per night. So how does that sound?]]></question>
    <saythis><![CDATA[An Inner Harbor Deluxe, for February 17 to 19, is $269 per night. So how does that sound?##An Inner Harbor Deluxe, for February seventeenth to nineteen, is two hundred sixty nine dollars per night. So how does that sound?]]></saythis>
    <answer rationale="Yes that will be fine." value="1" choicesay="An Inner Harbor Deluxe, for February 17 to 19, is $269 per night. So how does that sound?##An Inner Harbor Deluxe, for February seventeenth to nineteen, is two hundred sixty nine dollars per night. So how does that sound?"><![CDATA[An Inner Harbor Deluxe, for February 17 to 19, is $269 per night. So how does that sound?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Would you have a bed preference, Mr. Bella?]]></question>
    <saythis><![CDATA[Would you have a bed preference, Mr. Bella?]]></saythis>
    <answer rationale="I would love a king if you have them." value="1" choicesay="Would you have a bed preference, Mr. Bella?"><![CDATA[Would you have a bed preference, Mr. Bella?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Sorry but can you repeat that?]]></saythis>
    <answer rationale="A king size bed." value="1" choicesay="Sorry but can you repeat that?"><![CDATA[Sorry but can you repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[So to confirm, you have reserved a Deluxe Inner Harbor room with king bed from February 17 to 19, single occupancy for $269 a night. Does that sound right?]]></question>
    <saythis><![CDATA[So to confirm, you have reserved a Deluxe Inner Harbor room with king bed from February 17 to 19, single occupancy for $269 a night. Does that sound right?##So to confirm, you have reserved a Deluxe Inner Harbor room with king bed from February seventeenth to nineteen, single occupancy for two hundred sixty nine dollars a night. Does that sound right?]]></saythis>
    <answer rationale="Quite." value="1" choicesay="So to confirm, you have reserved a Deluxe Inner Harbor room with king bed from February 17 to 19, single occupancy for $269 a night. Does that sound right?##So to confirm, you have reserved a Deluxe Inner Harbor room with king bed from February seventeenth to nineteen, single occupancy for two hundred sixty nine dollars a night. Does that sound right?"><![CDATA[So to confirm, you have reserved a Deluxe Inner Harbor room with king bed from February 17 to 19, single occupancy for $269 a night. Does that sound right?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[How would you like to hold this room? We accept all major cards.]]></question>
    <saythis><![CDATA[How would you like to hold this room? We accept all major cards.]]></saythis>
    <answer rationale="Um. Here put it on my Mastercard, please." value="1" choicesay="How would you like to hold this room? We accept all major cards."><![CDATA[How would you like to hold this room? We accept all major cards.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Sorry but can you repeat that?]]></saythis>
    <answer rationale="Please use this Mastercard." value="1" choicesay="Sorry but can you repeat that?"><![CDATA[Sorry but can you repeat that?]]></answer>
    <answer rationale="Mastercard." value="1" choicesay="What card would you like to use to guarantee your room?"><![CDATA[What card would you like to use to guarantee your room?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you for the card. Our bank line is down, so I will enter your card info by hand today.]]></question>
    <saythis><![CDATA[Thank you for the card. Our bank line is down, so I will enter your card info by hand today.]]></saythis>
    <answer rationale="Of course." value="1" choicesay="Thank you for the card. Our bank line is down, so I will enter your card info by hand today."><![CDATA[Thank you for the card. Our bank line is down, so I will enter your card info by hand today.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Now let me enter the expiration date as well.]]></question>
    <saythis><![CDATA[Now let me enter the expiration date as well.]]></saythis>
    <answer rationale="Go right ahead. " value="1" choicesay="Now let me enter the expiration date as well."><![CDATA[Now let me enter the expiration date as well.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Finally may I have a contact number where we may reach you?]]></question>
    <saythis><![CDATA[Finally may I have a contact number where we may reach you?]]></saythis>
    <answer rationale="Well as I said, I am going skiing, but you can ring me on my cell phone if you must. Forty-four, 1, double 2, 3, 6, double 8, 4, 4, 8, 1, 4." value="1" choicesay="Finally may I have a contact number where we may reach you?"><![CDATA[Finally may I have a contact number where we may reach you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[What is your country code?]]></saythis>
    <answer rationale="Forty-four" value="1" choicesay="What is your country code?"><![CDATA[What is your country code?]]></answer>
    <answer rationale="Um, 12, 23." value="1" choicesay="What is your area code?"><![CDATA[What is your area code?]]></answer>
    <answer rationale="6, 8, 8, 4, 4, 8, 1, 4" value="1" choicesay="What is your phone number?"><![CDATA[What is your phone number?]]></answer>
    <answer rationale="44, 1, 22, 3, 68, 84, 4, 8, 14" value="1" choicesay="Can you please repeat your phone number?"><![CDATA[Can you please repeat your phone number?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Reserve</em> to make the reservation.</span>]]></question>
    <saythis><![CDATA[May I have your name?]]></saythis>
    <answer rationale="Giampaolo Bella" value="1" choicesay="May I have your name?"><![CDATA[May I have your name?]]></answer>
    <answer rationale="Check in on February 17." value="1" choicesay="When would you like to check-in?"><![CDATA[When would you like to check-in?]]></answer>
    <answer rationale="February nineteen." value="1" choicesay="When will you checkout?"><![CDATA[When will you checkout?]]></answer>
    <answer rationale="Just the Deluxe room please." value="1" choicesay="Would you have a preference on the type of room?"><![CDATA[Would you have a preference on the type of room?]]></answer>
    <answer rationale="The Innner Harbor." value="1" choicesay="Do you have a room view preference?"><![CDATA[Do you have a room view preference?]]></answer>
    <answer rationale="It will be for just myself." value="1" choicesay="How many people will be staying with you?"><![CDATA[How many people will be staying with you?]]></answer>
    <answer rationale="A king size bed." value="1" choicesay="Do you have a bed preference?"><![CDATA[Do you have a bed preference?]]></answer>
    <answer rationale="Mastercard." value="1" choicesay="What card would you like to use?"><![CDATA[What card would you like to use?]]></answer>
    <answer rationale="44, 1, 22, 3, 68, 84, 4, 8, 14" value="1" choicesay="May I have a contact phone number when we can reach you?"><![CDATA[May I have a contact phone number when we can reach you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you Mr. Bella, your confirmation number is ESI-21109. Here is a printout with your information.]]></question>
    <saythis><![CDATA[Thank you Mr. Bella, your confirmation number is ESI-21109. Here is a printout with your information.##Thank you Mr. Bella, your confirmation number is E,S,I twenty one thousand one hundred nine. Here is a printout with your information.]]></saythis>
    <answer rationale="Thanks. That's handy." value="1" choicesay="Thank you Mr. Bella, your confirmation number is ESI-21109. Here is a printout with your information.##Thank you Mr. Bella, your confirmation number is E,S,I twenty one thousand one hundred nine. Here is a printout with your information."><![CDATA[Thank you Mr. Bella, your confirmation number is ESI-21109. Here is a printout with your information.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Please be advised, Mr. Bella, that in the event you will need to cancel or alter your reservation, please do so twenty-four hours in advance to avoid charges.]]></question>
    <saythis><![CDATA[Please be advised, Mr. Bella, that in the event you will need to cancel or alter your reservation, please do so twenty-four hours in advance to avoid charges.]]></saythis>
    <answer rationale="Naturally. " value="1" choicesay="Please be advised, Mr. Bella, that in the event you will need to cancel or alter your reservation, please do so twenty-four hours in advance to avoid charges."><![CDATA[Please be advised, Mr. Bella, that in the event you will need to cancel or alter your reservation, please do so twenty-four hours in advance to avoid charges.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Is there anything else I can help you with this afternoon?]]></question>
    <saythis><![CDATA[Is there anything else I can help you with this afternoon?]]></saythis>
    <answer rationale="No, I think I am all set." value="1" choicesay="Is there anything else I can help you with this afternoon?"><![CDATA[Is there anything else I can help you with this afternoon?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you for choosing the Prestige and we look forward to seeing you next week. Goodbye.]]></question>
    <saythis><![CDATA[Thank you for choosing the Prestige and we look forward to seeing you next week. Goodbye.]]></saythis>
    <answer rationale="Yes. Goodbye." value="1" choicesay="Thank you for choosing the Prestige and we look forward to seeing you next week. Goodbye."><![CDATA[Thank you for choosing the Prestige and we look forward to seeing you next week. Goodbye.]]></answer>
  </question>
</catalog>
