<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Click <em>Answer the Phone</em> button</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good afternoon, Prestige. This is aaaaa speaking. How may I help you?]]></question>
    <saythis><![CDATA[Good afternoon, Prestige. This is aaaaa speaking. How may I help you?]]></saythis>
    <answer rationale="Hi there. Who would I talk to about reservations?" value="1" choicesay="Good afternoon, Prestige. This is aaaaa speaking. How may I help you?"><![CDATA[Good afternoon, Prestige. This is aaaaa speaking. How may I help you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I can help you with that, sir. May I have your name please?]]></question>
    <saythis><![CDATA[I can help you with that, sir. May I have your name please?]]></saythis>
    <answer rationale="Sure. My name is Dr. Peng Baolin." value="1" choicesay="I can help you with that, sir. May I have your name please?"><![CDATA[I can help you with that, sir. May I have your name please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Can you please spell your first name, sir?]]></saythis>
    <answer rationale="Peng is P, E, N, G." value="1" choicesay="Can you please spell your first name, sir?"><![CDATA[Can you please spell your first name, sir?]]></answer>
    <answer rationale="B, A, O, L, I, N" value="1" choicesay="Can you please spell your last name, doctor?"><![CDATA[Can you please spell your last name, doctor?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[When will you be checking in, Dr. Baolin?]]></question>
    <saythis><![CDATA[When will you be checking in, Dr. Baolin?]]></saythis>
    <answer rationale="I need to be in Vancouver next month on the 28th." value="1" choicesay="When will you be checking in, Dr. Baolin?"><![CDATA[When will you be checking in, Dr. Baolin?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Excuse me, what month would that be again?]]></saythis>
    <answer rationale="September" value="1" choicesay="Excuse me, what month would that be again?"><![CDATA[Excuse me, what month would that be again?]]></answer>
    <answer rationale="The 28th." value="1" choicesay="Excuse me, what day would that be again?"><![CDATA[Excuse me, what day would that be again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And when will you be checking out?]]></question>
    <saythis><![CDATA[And when will you be checking out?]]></saythis>
    <answer rationale="I need to go to Toronto afterwards on, uh, October 2nd." value="1" choicesay="And when will you be checking out?"><![CDATA[And when will you be checking out?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Dr. Baolin, when would you like to check out again?]]></saythis>
    <answer rationale="October 2nd." value="1" choicesay="Dr. Baolin, when would you like to check out again?"><![CDATA[Dr. Baolin, when would you like to check out again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I see that we do have rooms available for those dates. How many people will be in your party?]]></question>
    <saythis><![CDATA[I see that we do have rooms available for those dates. How many people will be in your party?]]></saythis>
    <answer rationale="Great.  That will be for two people." value="1" choicesay="I see that we do have rooms available for those dates. How many people will be in your party?"><![CDATA[I see that we do have rooms available for those dates. How many people will be in your party?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Can you please repeat that?]]></saythis>
    <answer rationale="Great.  That will be for two people." value="1" choicesay="Can you please repeat that?"><![CDATA[Can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Did you have a room preference, Doctor?]]></question>
    <saythis><![CDATA[Did you have a room preference, Doctor?]]></saythis>
    <answer rationale="An affordable room would be best." value="1" choicesay="Did you have a room preference, Doctor?"><![CDATA[Did you have a room preference, Doctor?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[We have Deluxe rooms, Premier rooms and Suites available for those dates.]]></question>
    <saythis><![CDATA[We have Deluxe rooms, Premier rooms and Suites available for those dates.]]></saythis>
    <answer rationale="Hmm, I think I stayed in a Deluxe once. That sounds like it will be fine." value="1" choicesay="We have Deluxe rooms, Premier rooms and Suites available for those dates."><![CDATA[We have Deluxe rooms, Premier rooms and Suites available for those dates.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Can you please repeat that?]]></saythis>
    <answer rationale="Hmm, I think I stayed in a Deluxe once. That sounds like it will be fine." value="1" choicesay="Can you please repeat that?"><![CDATA[Can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Since you have stayed here previously Dr. Baolin, you may recall that we offer several room views: City, Inner Harbor and Harbor/Mountain.  Let me see if I can get you a Harbor/Mountain view.  It's the nicest.]]></question>
    <saythis><![CDATA[Since you have stayed here previously Dr. Baolin, you may recall that we offer several room views: City, Inner Harbor and Harbor/Mountain.  Let me see if I can get you a Harbor/Mountain view.  It's the nicest.]]></saythis>
    <answer rationale="OK. " value="1" choicesay="Since you have stayed here previously Dr. Baolin, you may recall that we offer several room views: City, Inner Harbor and Harbor/Mountain.  Let me see if I can get you a Harbor/Mountain view.  It's the nicest."><![CDATA[Since you have stayed here previously Dr. Baolin, you may recall that we offer several room views: City, Inner Harbor and Harbor/Mountain.  Let me see if I can get you a Harbor/Mountain view.  It's the nicest.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[A Harbor/Mountain Deluxe,double occupancy, is $299 per night. How does that sound?]]></question>
    <saythis><![CDATA[A Harbor/Mountain Deluxe, double occupancy, is $299 per night. How does that sound?##A Harbor/Mountain Deluxe, double occupancy, is two hundred and ninety nine dollars per night. How does that sound?]]></saythis>
    <answer rationale="That's a little expensive.  Do you have anything a little cheaper?" value="1" choicesay="A Harbor/Mountain Deluxe, double occupancy, is $299 per night. How does that sound?##A Harbor/Mountain Deluxe, double occupancy, is two hundred and ninety nine dollars per night. How does that sound?"><![CDATA[A Harbor/Mountain Deluxe, double occupancy, is $299 per night. How does that sound?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[What room view did you say?]]></saythis>
    <answer rationale="The Innner Harbor." value="1" choicesay="What room view did you say?"><![CDATA[What room view did you say?]]></answer>
    <answer rationale="The Innner Harbor. But please make sure it faces where the cruise ships dock." value="1" choicesay="Can you repeat what room view you would like to reserve, Dr. Baolin?"><![CDATA[Can you repeat what room view you would like to reserve, Dr. Baolin?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Let me check sir.  Yes, we have an Inner Harbor Deluxe, for $269 per night. It's still a great view and it is a bit less expensive.  Should we reserve it, Doctor?]]></question>
    <saythis><![CDATA[Let me check sir.  Yes, we have an Inner Harbor Deluxe, for $269 per night. It's still a great view and it is a bit less expensive.  Should we reserve it, Doctor?##Let me check sir.  Yes, we have an Inner Harbor Deluxe, for two hundred and sixty nine dollars per night. It's still a great view and it is a bit less expensive.  Should we reserve it, Doctor?]]></saythis>
    <answer rationale="Wonderful.  Let's do it, please." value="1" choicesay="Let me check sir.  Yes, we have an Inner Harbor Deluxe, for $269 per night. It's still a great view and it is a bit less expensive.  Should we reserve it, Doctor?##Let me check sir.  Yes, we have an Inner Harbor Deluxe, for two hundred and sixty nine dollars per night. It's still a great view and it is a bit less expensive.  Should we reserve it, Doctor?"><![CDATA[Let me check sir.  Yes, we have an Inner Harbor Deluxe, for $269 per night. It's still a great view and it is a bit less expensive.  Should we reserve it, Doctor?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Dr. Baolin, you have a choice of beds - king or doubles.  Which would you like?]]></question>
    <saythis><![CDATA[Dr. Baolin, you have a choice of beds king or doubles.  Which would you like?]]></saythis>
    <answer rationale="If there are any king size beds, that would be my first choice." value="1" choicesay="Dr. Baolin, you have a choice of beds king or doubles.  Which would you like?"><![CDATA[Dr. Baolin, you have a choice of beds - king or doubles.  Which would you like?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[I'm sorry, sir, but could you please repeat that?]]></saythis>
    <answer rationale="If there are any king size beds, that would be my first choice." value="1" choicesay="I'm sorry, sir, but could you please repeat that?"><![CDATA[I'm sorry, sir, but could you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Dr. Baolin, I have reserved for you a Deluxe Inner Harbor view with a king bed.]]></question>
    <saythis><![CDATA[Dr. Baolin, I have reserved for you a Deluxe Inner Harbor view with a king bed.]]></saythis>
    <answer rationale="Yes." value="1" choicesay="Dr. Baolin, I have reserved for you a Deluxe Inner Harbor view with a king bed."><![CDATA[Dr. Baolin, I have reserved for you a Deluxe Inner Harbor view with a king bed.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Your rate is $269 per night for September 28th to October 2nd.]]></question>
    <saythis><![CDATA[Your rate is $269 per night for September 28th to October 2nd.##Your rate is two hundred and sixty nine dollars per night for September twenty eighth to October second.]]></saythis>
    <answer rationale="That sounds right." value="1" choicesay="Your rate is $269 per night for September 28th to October 2nd.##Your rate is two hundred and sixty nine dollars per night for September twenty eighth to October second."><![CDATA[Your rate is $269 per night for September 28th to October 2nd.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[If you would like to guarantee your reservation, we would need a credit card.]]></question>
    <saythis><![CDATA[If you would like to guarantee your reservation, we would need a credit card.]]></saythis>
    <answer rationale="Yes of course. Please put it on my Visa card." value="1" choicesay="If you would like to guarantee your reservation, we would need a credit card."><![CDATA[If you would like to guarantee your reservation, we would need a credit card.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[So that would be Visa, Dr. Baolin?]]></saythis>
    <answer rationale="Yes." value="1" choicesay="So that would be Visa, Dr. Baolin?"><![CDATA[So that would be Visa, Dr. Baolin?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[We will also need the number, can you please read your card number when you are ready?]]></question>
    <saythis><![CDATA[We will also need the number, can you please read your card number when you are ready?]]></saythis>
    <answer rationale="My number is 2, 3, 2, 8, 5, 3, 6, 5, 5, 3, 2." value="1" choicesay="We will also need the number, can you please read your card number when you are ready?"><![CDATA[We will also need the number, can you please read your card number when you are ready?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[I'm sorry sir but could you please repeat that?]]></saythis>
    <answer rationale="My number is 2, 3, 2, 8, 5, 3, 6, 5, 5, 3, 2." value="1" choicesay="I'm sorry sir but could you please repeat that?"><![CDATA[I'm sorry sir but could you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[What is your card's expiration date, Dr. Baolin?]]></question>
    <saythis><![CDATA[What is your card's expiration date, Dr. Baolin?]]></saythis>
    <answer rationale="It is June, two thousand seventeen." value="1" choicesay="What is your card's expiration date, Dr. Baolin?"><![CDATA[What is your card's expiration date, Dr. Baolin?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[What is the expiration month again?]]></saythis>
    <answer rationale="June" value="1" choicesay="What is the expiration month again?"><![CDATA[What is the expiration month again?]]></answer>
    <answer rationale="Twenty seventeen." value="1" choicesay="What is the expiration year again?"><![CDATA[What is the expiration year again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Finally may I have a contact number where we may reach you?]]></question>
    <saythis><![CDATA[Finally may I have a contact number where we may reach you?]]></saythis>
    <answer rationale="Right. My number here in Singapore is 65, 1, then 4, 6, 6, 4, 3, 3, 5, 0." value="1" choicesay="Finally may I have a contact number where we may reach you?"><![CDATA[Finally may I have a contact number where we may reach you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[What is your country code?]]></saythis>
    <answer rationale="Singapore is 65." value="1" choicesay="What is your country code?"><![CDATA[What is your country code?]]></answer>
    <answer rationale="The city code here is 1." value="1" choicesay="What is your area code?"><![CDATA[What is your area code?]]></answer>
    <answer rationale="4, 6, 6, 4, 3, 3, 5, 0" value="1" choicesay="What is your phone number?"><![CDATA[What is your phone number?]]></answer>
    <answer rationale="Country code 65, city code 1, phone number 4, 6, 6, 4 then 3, 3, 5, 0." value="1" choicesay="Can you please repeat your phone number?"><![CDATA[Can you please repeat your phone number?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Reserve</em> to make the reservation.</span>]]></question>
    <saythis><![CDATA[May I have your full name again please?]]></saythis>
    <answer rationale="Dr. Peng Baolin" value="1" choicesay="May I have your full name again please?"><![CDATA[May I have your full name again please?]]></answer>
    <answer rationale="I need to be in Vancouver next month on the 28th." value="1" choicesay="When would you like to check-in again please?"><![CDATA[When would you like to check-in again please?]]></answer>
    <answer rationale="October 2nd." value="1" choicesay="What is your check out date again please?"><![CDATA[What is your check out date again please?]]></answer>
    <answer rationale="Yes." value="1" choicesay="Is it correct that you preferred an Inner Harbor view?"><![CDATA[Is it correct that you preferred an Inner Harbor view?]]></answer>
    <answer rationale="Yes." value="1" choicesay="Is it correct that you preferred a Deluxe room?"><![CDATA[Is it correct that you preferred a Deluxe room?]]></answer>
    <answer rationale="No.  It's two; me and my wife." value="1" choicesay="Is it correct that you there is just one person in your party?"><![CDATA[Is it correct that you there is just one person in your party?]]></answer>
    <answer rationale="Yes." value="1" choicesay="Is it correct that you preferred a king bed?"><![CDATA[Is it correct that you preferred a king bed?]]></answer>
    <answer rationale="Visa" value="1" choicesay="What card would you like to use again please?"><![CDATA[What card would you like to use again please?]]></answer>
    <answer rationale="My number is 2, 3, 2, 8, 5, 3, 6, 5, 5, 3, 2." value="1" choicesay="Can you please repeat your credit card number?"><![CDATA[Can you please repeat your credit card number?]]></answer>
    <answer rationale="It is June, two thousand seventeen." value="1" choicesay="What is your card's expiration date again please?"><![CDATA[What is your card's expiration date again please?]]></answer>
    <answer rationale="Country code 65, city code 1, phone number 4, 6, 6, 4 then 3, 3, 5, 0." value="1" choicesay="What is your contact number again please?"><![CDATA[What is your contact number again please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you Dr. Baolin, your confirmation number is ESI-82609.]]></question>
    <saythis><![CDATA[Thank you Dr. Baolin, your confirmation number is E,S,I,8,2,6,0,9.##Thank you Dr. Baolin, your confirmation number is E,S,I,eight,two,six,zero,nine.]]></saythis>
    <answer rationale="Let me write that down." value="1" choicesay="Thank you Dr. Baolin, your confirmation number is E,S,I,8,2,6,0,9.##Thank you Dr. Baolin, your confirmation number is E,S,I,eight,two,six,zero,nine."><![CDATA[Thank you Dr. Baolin, your confirmation number is ESI-82609.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Please be advised, Dr. Baolin, that in the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid any charges.]]></question>
    <saythis><![CDATA[Please be advised, Dr. Baolin, that in the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid any charges.]]></saythis>
    <answer rationale="Most certainly. I don't intend to cancel or alter though." value="1" choicesay="Please be advised, Dr. Baolin, that in the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid any charges."><![CDATA[Please be advised, Dr. Baolin, that in the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid any charges.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Is there anything else I can help you with this afternoon?]]></question>
    <saythis><![CDATA[Is there anything else I can help you with this afternoon?]]></saythis>
    <answer rationale="I'm sorry but could you please repeat the confirmation number again." value="1" choicesay="Is there anything else I can help you with this afternoon?"><![CDATA[Is there anything else I can help you with this afternoon?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Of course, it's ESI-82609.]]></question>
    <saythis><![CDATA[Of course, it's E,S,I,8,2,6,0,9.##Of course, it's E,S,I,eight,two,six,zero,nine.]]></saythis>
    <answer rationale="I have it now thank you." value="1" choicesay="Of course, it's E,S,I,8,2,6,0,9.##Of course, it's E,S,I,eight,two,six,zero,nine."><![CDATA[Of course, it's ESI-82609.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You're welcome. Do you need anything else sir?]]></question>
    <saythis><![CDATA[You're welcome. Do you need anything else sir?]]></saythis>
    <answer rationale="Oh no. You have been most helpful.  I'm looking forward to my visit." value="1" choicesay="You're welcome. Do you need anything else sir?"><![CDATA[You're welcome. Do you need anything else sir?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you and we look forward to seeing you again, Doctor.  Goodbye.]]></question>
    <saythis><![CDATA[Thank you and we look forward to seeing you again, Doctor.  Goodbye.]]></saythis>
    <answer rationale="Goodbye." value="1" choicesay="Thank you and we look forward to seeing you again, Doctor.  Goodbye."><![CDATA[Thank you and we look forward to seeing you again, Doctor.  Goodbye.]]></answer>
  </question>
</catalog>
