<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Click <em>Answer the Phone</em> button</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________. This is aaaaa speaking. How may I help you?]]></question>
    <saythis><![CDATA[Good afternoon, Prestige. This is aaaaa speaking. How may I help you?]]></saythis>
    <answer rationale="Hi there. Who would I talk to about reservations?" value="1" choicesay="Good afternoon, Prestige. This is aaaaa speaking. How may I help you?"><![CDATA[Good afternoon, Prestige]]></answer>
    <answer rationale="Try again." value="0" choicesay="Good morning, Prestige. This is aaaaa speaking. How may I help you?"><![CDATA[Good morning, Prestige]]></answer>
    <answer rationale="Try again." value="0" choicesay="Good evening, Prestige. This is aaaaa speaking. How may I help you?"><![CDATA[Good evening, Prestige]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________. May I have your name please?]]></question>
    <saythis><![CDATA[I can help you with that, sir. May I have your name please?]]></saythis>
    <answer rationale="Sure. My name is Dr. Peng Baolin." value="1" choicesay="I can help you with that, sir. May I have your name please?"><![CDATA[I can help you with that, sir]]></answer>
    <answer rationale="Try again." value="0" choicesay="You need to speak to me. May I have your name please?"><![CDATA[You need to speak to me]]></answer>
    <answer rationale="Try again." value="0" choicesay="You're speaking to the right person here. May I have your name please?"><![CDATA[You're speaking to the right person here]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Can you please spell your first name, sir?]]></saythis>
    <answer rationale="Peng is P, E, N, G." value="1" choicesay="Can you please spell your first name, sir?"><![CDATA[Can you please spell your first name, sir?]]></answer>
    <answer rationale="B, A, O, L, I, N" value="1" choicesay="Can you please spell your last name, doctor?"><![CDATA[Can you please spell your last name, doctor?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________, Dr. Baolin?]]></question>
    <saythis><![CDATA[When will you be checking in, Dr. Baolin?]]></saythis>
    <answer rationale="I need to be in Vancouver next month on the 28th." value="1" choicesay="When will you be checking in, Dr. Baolin?"><![CDATA[When will you be checking in]]></answer>
    <answer rationale="Try again." value="0" choicesay="When will you check out, Dr. Baolin?"><![CDATA[When will you check out]]></answer>
    <answer rationale="Try again." value="0" choicesay="When do you arrive here, Dr. Baolin?"><![CDATA[When do you arrive here]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Excuse me, what month would that be again?]]></saythis>
    <answer rationale="September" value="1" choicesay="Excuse me, what month would that be again?"><![CDATA[Excuse me, what month would that be again?]]></answer>
    <answer rationale="The 28th." value="1" choicesay="Excuse me, what day would that be again?"><![CDATA[Excuse me, what day would that be again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[And when will you be checking out?]]></saythis>
    <answer rationale="I need to go to Toronto afterwards on, uh, October 2nd." value="1" choicesay="And when will you be checking out?"><![CDATA[And when will you be checking out]]></answer>
    <answer rationale="Try again." value="0" choicesay="So when do you check in?"><![CDATA[So when do you check in]]></answer>
    <answer rationale="Try again." value="0" choicesay="What time is check out?"><![CDATA[What time is check out]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Dr. Baolin, when would you like to check out again?]]></saythis>
    <answer rationale="October 2nd." value="1" choicesay="Dr. Baolin, when would you like to check out again?"><![CDATA[Dr. Baolin, when would you like to check out again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________. How many people will be in your party?]]></question>
    <saythis><![CDATA[I see that we do have rooms available for those dates. How many people will be in your party?]]></saythis>
    <answer rationale="Great.  That will be for two people." value="1" choicesay="I see that we do have rooms available for those dates. How many people will be in your party?"><![CDATA[I see that we do have rooms available for those dates]]></answer>
    <answer rationale="Try again." value="0" choicesay="I see that we will not have any rooms available for those dates. How many people will be in your party?"><![CDATA[I see that we will not have any rooms available for those dates]]></answer>
    <answer rationale="Try again." value="0" choicesay="I see that maybe we have rooms available for those dates. How many people will be in your party?"><![CDATA[I see that maybe we have rooms available for those dates]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Can you please repeat that?]]></saythis>
    <answer rationale="Great.  That will be for two people." value="1" choicesay="Can you please repeat that?"><![CDATA[Can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Did you have a__________, Doctor?]]></question>
    <saythis><![CDATA[Did you have a room preference, Doctor?]]></saythis>
    <answer rationale="An affordable room would be best." value="1" choicesay="Did you have a room preference, Doctor?"><![CDATA[room preference]]></answer>
    <answer rationale="Try again." value="0" choicesay="Did you have a room you liked, Doctor?"><![CDATA[room you liked]]></answer>
    <answer rationale="Try again." value="0" choicesay="Did you have a room you desired to have, Doctor?"><![CDATA[room you desired to have]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[We have __________ available for those dates.]]></question>
    <saythis><![CDATA[We have Deluxe rooms, Premier rooms and Suites available for those dates.]]></saythis>
    <answer rationale="Hmm, I think I stayed in a Deluxe once. That sounds like it will be fine." value="1" choicesay="We have Deluxe rooms, Premier rooms and Suites available for those dates."><![CDATA[Deluxe rooms, Premier rooms and Suites]]></answer>
    <answer rationale="Try again." value="0" choicesay="We have all of our rooms available for those dates."><![CDATA[all of our rooms]]></answer>
    <answer rationale="Try again." value="0" choicesay="We have just Deluxe rooms and Suites available for those dates."><![CDATA[just Deluxe rooms and Suites]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Can you please repeat that?]]></saythis>
    <answer rationale="Hmm, I think I stayed in a Deluxe once. That sounds like it will be fine." value="1" choicesay="Can you please repeat that?"><![CDATA[Can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Since you have stayed here previously Dr. Baolin, you may recall that we offer several room views: City, Inner Harbor and Harbor/Mountain.  __________.]]></question>
    <saythis><![CDATA[Since you have stayed here previously Dr. Baolin, you may recall that we offer several room views: City, Inner Harbor and Harbor/Mountain.  Let me see if I can get you a Harbor/Mountain view.  It's the nicest.]]></saythis>
    <answer rationale="OK. " value="1" choicesay="Since you have stayed here previously Dr. Baolin, you may recall that we offer several room views: City, Inner Harbor and Harbor/Mountain.  Let me see if I can get you a Harbor/Mountain view.  It's the nicest."><![CDATA[Let me see if I can get you a Harbor/Mountain view.  It's the nicest]]></answer>
    <answer rationale="Try again." value="0" choicesay="Since you have stayed here previously Dr. Baolin, you may recall that we offer several room views: City, Inner Harbor and Harbor/Mountain.  Let me see if I can get you a City view.  It's the least expensive."><![CDATA[Let me see if I can get you a City view.  It's the least expensive]]></answer>
    <answer rationale="Try again." value="0" choicesay="Since you have stayed here previously Dr. Baolin, you may recall that we offer several room views: City, Inner Harbor and Harbor/Mountain.  Let me see if I can get you a Harbor/Mountain view.  It's the the most expensive."><![CDATA[Let me see if I can get you a Harbor/Mountain view.  It's the the most expensive]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________. How does that sound?]]></question>
    <saythis><![CDATA[A Harbor/Mountain Deluxe,double occupancy, is $299 per night. How does that sound?##A Harbor/Mountain Deluxe,double occupancy, is two hundred and ninety nine dollars per night. How does that sound?]]></saythis>
    <answer rationale="That's a little expensive.  Do you have anything a little cheaper?" value="1" choicesay="A Harbor/Mountain Deluxe,double occupancy, is $299 per night. How does that sound?##A Harbor/Mountain Deluxe,double occupancy, is two hundred and ninety nine dollars per night. How does that sound?"><![CDATA[A Harbor/Mountain Deluxe,double occupancy, is $299 per night]]></answer>
    <answer rationale="Try again." value="0" choicesay="A City Deluxe,double occupancy, is $239 per night. How does that sound?##A City Deluxe,double occupancy, is two hundred and thirty nine dollars per night. How does that sound?"><![CDATA[A City Deluxe,double occupancy, is $239 per night]]></answer>
    <answer rationale="Try again." value="0" choicesay="An Inner Harbor Deluxe,double occupancy, is $269 per night. How does that sound?##An Inner Harbor Deluxe,double occupancy, is two hundred and sixty nine dollars per night. How does that sound?"><![CDATA[An Inner Harbor Deluxe,double occupancy, is $269 per night]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Let me check sir.  __________.  Should we reserve it, Doctor?]]></question>
    <saythis><![CDATA[Let me check sir.  Yes, we have an Inner Harbor Deluxe, for $269 per night. It's still a great view and it is a bit less expensive.  Should we reserve it, Doctor?##Let me check sir.  Yes, we have an Inner Harbor Deluxe, for two hundred and sixty nine dollars per night. It's still a great view and it is a bit less expensive.  Should we reserve it, Doctor?]]></saythis>
    <answer rationale="Wonderful.  Let's do it, please." value="1" choicesay="Let me check sir.  Yes, we have an Inner Harbor Deluxe, for $269 per night. It's still a great view and it is a bit less expensive.  Should we reserve it, Doctor?##Let me check sir.  Yes, we have an Inner Harbor Deluxe, for two hundred and sixty nine dollars per night. It's still a great view and it is a bit less expensive.  Should we reserve it, Doctor?"><![CDATA[Yes, we have an Inner Harbor Deluxe, for $269 per night. It's still a great view and it is a bit less expensive]]></answer>
    <answer rationale="Try again." value="0" choicesay="Let me check sir.  Yes, we have an City Deluxe, for $239 per night. It's the least expensive room we have in the hotel.  Should we reserve it, Doctor?##Let me check sir.  Yes, we have an City Deluxe, for two hundred and thirty nine dollars per night. It's the least expensive room we have in the hotel.  Should we reserve it, Doctor?"><![CDATA[Yes, we have an City Deluxe, for $239 per night. It's the least expensive room we have in the hotel]]></answer>
    <answer rationale="Try again." value="0" choicesay="Let me check sir.  No, I'm afraid we only have Harbor/Mountain Deluxes.  But they are still a great value.  Should we reserve it, Doctor?"><![CDATA[No, I'm afraid we only have Harbor/Mountain Deluxes.  But they are still a great value]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Dr. Baolin, you have a choice of beds - king or doubles.  __________?]]></question>
    <saythis><![CDATA[Dr. Baolin, you have a choice of beds king or doubles.  Which would you like?]]></saythis>
    <answer rationale="If there are any king size beds, that would be my first choice." value="1" choicesay="Dr. Baolin, you have a choice of beds king or doubles.  Which would you like?"><![CDATA[Which would you like]]></answer>
    <answer rationale="Try again." value="0" choicesay="Dr. Baolin, you have a choice of beds king or doubles.  What do you want?"><![CDATA[What do you want]]></answer>
    <answer rationale="Try again." value="0" choicesay="Dr. Baolin, you have a choice of beds king or doubles.  Which one?"><![CDATA[Which one]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[I'm sorry, sir, but could you please repeat that?]]></saythis>
    <answer rationale="If there are any king size beds, that would be my first choice." value="1" choicesay="I'm sorry, sir, but could you please repeat that?"><![CDATA[I'm sorry, sir, but could you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Dr. Baolin, I have reserved for you a Deluxe Inner Harbor view with a king bed.]]></saythis>
    <answer rationale="Yes." value="1" choicesay="Dr. Baolin, I have reserved for you a Deluxe Inner Harbor view with a king bed."><![CDATA[Dr. Baolin, I have reserved for you a Deluxe Inner Harbor view with a king bed]]></answer>
    <answer rationale="Try again." value="0" choicesay="Dr. Baolin, I have you in a Deluxe Inner Harbor view with king."><![CDATA[Dr. Baolin, I have you in a Deluxe Inner Harbor view with king]]></answer>
    <answer rationale="Try again." value="0" choicesay="Dr. Baolin, you will have a Deluxe Inner Harbor view with the king bed."><![CDATA[Dr. Baolin, you will have a Deluxe Inner Harbor view with the king bed]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Your rate is $269 per night for September 28th to October 2nd.##Your rate is two hundred and sixty nine dollars per night for September twenty eighth to October second.]]></saythis>
    <answer rationale="That sounds right." value="1" choicesay="Your rate is $269 per night for September 28th to October 2nd.##Your rate is two hundred and sixty nine dollars per night for September twenty eighth to October second."><![CDATA[Your rate is $269 per night for September 28th to October 2nd.]]></answer>
    <answer rationale="Try again." value="0" choicesay="Your rate is $269 per night for September 12th to September 16th.##Your rate is two hundred and sixty nine dollars per night for September twelfth to September sixteenth."><![CDATA[Your rate is $269 per night for September 12th to September 16th.]]></answer>
    <answer rationale="Try again." value="0" choicesay="Your rate is $269 per night for September 28th to September 29th.##Your rate is two hundred and sixty nine dollars per night for September twenty eighth to September twenty ninth."><![CDATA[Your rate is $269 per night for September 28th to September 29th.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________, we would need a credit card.]]></question>
    <saythis><![CDATA[If you would like to guarantee your reservation, we would need a credit card.]]></saythis>
    <answer rationale="Yes of course. Please put it on my Visa card." value="1" choicesay="If you would like to guarantee your reservation, we would need a credit card."><![CDATA[If you would like to guarantee your reservation]]></answer>
    <answer rationale="Try again." value="0" choicesay="If you need to guarantee your reservation, we would need a credit card."><![CDATA[If you need to guarantee your reservation]]></answer>
    <answer rationale="Try again." value="0" choicesay="If you would like to make your reservation, we would need a credit card."><![CDATA[If you would like to make your reservation]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[So that would be Visa, Dr. Baolin?]]></saythis>
    <answer rationale="Yes." value="1" choicesay="So that would be Visa, Dr. Baolin?"><![CDATA[So that would be Visa, Dr. Baolin?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[We will also need the number, __________?]]></question>
    <saythis><![CDATA[We will also need the number, can you please read your card number when you are ready?]]></saythis>
    <answer rationale="My number is 2, 3, 2, 8, 5, 3, 6, 5, 5, 3, 2." value="1" choicesay="We will also need the number, can you please read your card number when you are ready?"><![CDATA[can you please read your card number when you are ready]]></answer>
    <answer rationale="Try again." value="0" choicesay="We will also need the number, read me card number when you are ready?"><![CDATA[read me card number when you are ready]]></answer>
    <answer rationale="Try again." value="0" choicesay="We will also need the number, can you please tell to me your card number when you are ready?"><![CDATA[can you please tell to me your card number when you are ready]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[I'm sorry sir but could you please repeat that?]]></saythis>
    <answer rationale="My number is 2, 3, 2, 8, 5, 3, 6, 5, 5, 3, 2." value="1" choicesay="I'm sorry sir but could you please repeat that?"><![CDATA[I'm sorry sir but could you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________, Dr. Baolin?]]></question>
    <saythis><![CDATA[What is your card's expiration date, Dr. Baolin?]]></saythis>
    <answer rationale="It is June, two thousand seventeen." value="1" choicesay="What is your card's expiration date, Dr. Baolin?"><![CDATA[What is your card's expiration date]]></answer>
    <answer rationale="Try again." value="0" choicesay="What is your card's issuer, Dr. Baolin?"><![CDATA[What is your card's issuer]]></answer>
    <answer rationale="Try again." value="0" choicesay="Would you please be so good as to tell me your card's expiration date, Dr. Baolin?"><![CDATA[Would you please be so good as to tell me your card's expiration date]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[What is the expiration month again?]]></saythis>
    <answer rationale="June" value="1" choicesay="What is the expiration month again?"><![CDATA[What is the expiration month again?]]></answer>
    <answer rationale="Twenty seventeen." value="1" choicesay="What is the expiration year again?"><![CDATA[What is the expiration year again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Finally may I have a contact number __________?]]></question>
    <saythis><![CDATA[Finally may I have a contact number where we may reach you?]]></saythis>
    <answer rationale="Right. My number here in Singapore is 65, 1, then 4, 6, 6, 4, 3, 3, 5, 0." value="1" choicesay="Finally may I have a contact number where we may reach you?"><![CDATA[where we may reach you]]></answer>
    <answer rationale="Try again." value="0" choicesay="Finally may I have a contact number where we are to reach you?"><![CDATA[where we are to reach you]]></answer>
    <answer rationale="Try again." value="0" choicesay="Finally may I have a contact number where we need to reach you?"><![CDATA[where we need to reach you]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[What is your country code?]]></saythis>
    <answer rationale="Singapore is 65." value="1" choicesay="What is your country code?"><![CDATA[What is your country code?]]></answer>
    <answer rationale="The city code here is 1." value="1" choicesay="What is your area code?"><![CDATA[What is your area code?]]></answer>
    <answer rationale="4, 6, 6, 4, 3, 3, 5, 0" value="1" choicesay="What is your phone number?"><![CDATA[What is your phone number?]]></answer>
    <answer rationale="Country code 65, city code 1, phone number 4, 6, 6, 4 then 3, 3, 5, 0." value="1" choicesay="Can you please repeat your phone number?"><![CDATA[Can you please repeat your phone number?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Reserve</em> to make the reservation.</span>]]></question>
    <saythis><![CDATA[May I have your full name again please?]]></saythis>
    <answer rationale="Dr. Peng Baolin" value="1" choicesay="May I have your full name again please?"><![CDATA[May I have your full name again please?]]></answer>
    <answer rationale="I need to be in Vancouver next month on the 28th." value="1" choicesay="When would you like to check-in again please?"><![CDATA[When would you like to check-in again please?]]></answer>
    <answer rationale="October 2nd." value="1" choicesay="What is your check out date again please?"><![CDATA[What is your check out date again please?]]></answer>
    <answer rationale="Yes." value="1" choicesay="Is it correct that you preferred an Inner Harbor view?"><![CDATA[Is it correct that you preferred an Inner Harbor view?]]></answer>
    <answer rationale="Yes." value="1" choicesay="Is it correct that you preferred a Deluxe room?"><![CDATA[Is it correct that you preferred a Deluxe room?]]></answer>
    <answer rationale="No.  It's two; me and my wife." value="1" choicesay="Is it correct that you there is just one person in your party?"><![CDATA[Is it correct that you there is just one person in your party?]]></answer>
    <answer rationale="Yes." value="1" choicesay="Is it correct that you preferred a king bed?"><![CDATA[Is it correct that you preferred a king bed?]]></answer>
    <answer rationale="Visa" value="1" choicesay="What card would you like to use again please?"><![CDATA[What card would you like to use again please?]]></answer>
    <answer rationale="My number is 2, 3, 2, 8, 5, 3, 6, 5, 5, 3, 2." value="1" choicesay="Can you please repeat your credit card number?"><![CDATA[Can you please repeat your credit card number?]]></answer>
    <answer rationale="It is June, two thousand seventeen." value="1" choicesay="What is your card's expiration date again please?"><![CDATA[What is your card's expiration date again please?]]></answer>
    <answer rationale="Country code 65, city code 1, phone number 4, 6, 6, 4 then 3, 3, 5, 0." value="1" choicesay="What is your contact number again please?"><![CDATA[What is your contact number again please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you Dr. Baolin, __________.]]></question>
    <saythis><![CDATA[Thank you Dr. Baolin, your confirmation number is E,S,I,8,2,6,0,9.##Thank you Dr. Baolin, your confirmation number is E,S,I,eight,two,six,zero,nine.]]></saythis>
    <answer rationale="Let me write that down." value="1" choicesay="Thank you Dr. Baolin, your confirmation number is E,S,I,8,2,6,0,9.##Thank you Dr. Baolin, your confirmation number is E,S,I,eight,two,six,zero,nine."><![CDATA[your confirmation number is ESI-82609]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you Dr. Baolin, your confirmation number is E,S,I,8,2,6,9,1.##Thank you Dr. Baolin, your confirmation number is E,S,I,eight,two,six,nine,one."><![CDATA[your confirmation number is ESI-82691]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you Dr. Baolin, your confirmation number is E,S,I,8,2,6,9.##Thank you Dr. Baolin, your confirmation number is E,S,I,eight,two,six,nine."><![CDATA[your confirmation number is ESI-8269]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Please be advised, Dr. Baolin, that in the event you will need to cancel or alter your reservation, __________.]]></question>
    <saythis><![CDATA[Please be advised, Dr. Baolin, that in the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid any charges.]]></saythis>
    <answer rationale="Most certainly. I don't intend to cancel or alter though." value="1" choicesay="Please be advised, Dr. Baolin, that in the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid any charges."><![CDATA[please do so at least twenty-four hours in advance to any avoid charges]]></answer>
    <answer rationale="Try again." value="0" choicesay="Please be advised, Dr. Baolin, that in the event you will need to cancel or alter your reservation, please do so at least forty-eight hours in advance to avoid any charges."><![CDATA[please do so at least forty-eight hours in advance to any avoid charges]]></answer>
    <answer rationale="Try again." value="0" choicesay="Please be advised, Dr. Baolin, that in the event you will need to cancel or alter your reservation, please do so at least seventy-two hours in advance to avoid any charges."><![CDATA[please do so at least seventy-two hours in advance to any avoid charges]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Is there anything else I can help you with this afternoon?]]></saythis>
    <answer rationale="I'm sorry but could you please repeat the confirmation number again." value="1" choicesay="Is there anything else I can help you with this afternoon?"><![CDATA[Is there anything else I can help you with this afternoon]]></answer>
    <answer rationale="Try again." value="0" choicesay="Do you need anything else this afternoon?"><![CDATA[Do you need anything else this afternoon]]></answer>
    <answer rationale="Try again." value="0" choicesay="Can I serve you again this afternoon?"><![CDATA[Can I serve you again this afternoon]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Of course, it's E,S,I,8,2,6,0,9.##Of course, it's E,S,I,eight,two,six,zero,nine.]]></saythis>
    <answer rationale="I have it now thank you." value="1" choicesay="Of course, it's E,S,I,8,2,6,0,9.##Of course, it's E,S,I,eight,two,six,zero,nine."><![CDATA[Of course, it's ESI-82609]]></answer>
    <answer rationale="Try again." value="0" choicesay="Of course, it's E,S,I,8,2,6,9,1.##Of course, it's E,S,I,eight,two,six,nine,one."><![CDATA[Of course, it's ESI-82691]]></answer>
    <answer rationale="Try again." value="0" choicesay="Of course, it's E,S,I,8,2,6,9.##Of course, it's E,S,I,eight,two,six,nine."><![CDATA[Of course, it's ESI-8269]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[You're welcome. Do you need anything else sir?]]></saythis>
    <answer rationale="Oh no. You have been most helpful.  I'm looking forward to my visit." value="1" choicesay="You're welcome. Do you need anything else sir?"><![CDATA[You're welcome. Do you need anything else sir]]></answer>
    <answer rationale="Try again." value="0" choicesay="You're welcome. Do you want anything else sir?"><![CDATA[You're welcome. Do you want anything else sir]]></answer>
    <answer rationale="Try again." value="0" choicesay="No problem. Anything else sir?"><![CDATA[No problem. Anything else sir]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________, Doctor.  Goodbye.]]></question>
    <saythis><![CDATA[Thank you and we look forward to seeing you again, Doctor.  Goodbye.]]></saythis>
    <answer rationale="Goodbye." value="1" choicesay="Thank you and we look forward to seeing you again, Doctor.  Goodbye."><![CDATA[Thank you and we look forward to seeing you again]]></answer>
    <answer rationale="Try again." value="0" choicesay="You are welcome and we look forward to seeing you again, Doctor.  Goodbye."><![CDATA[You are welcome and we look forward to seeing you again]]></answer>
    <answer rationale="Try again." value="0" choicesay="You're welcome and see you again, Doctor.  Goodbye."><![CDATA[You're welcome and see you again]]></answer>
  </question>
</catalog>
