<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Click Answer the Phone button]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good evening, Prestige. This is aaaaa speaking. How may I help you?]]></question>
    <saythis><![CDATA[Good evening, Prestige. This is aaaaa speaking. How may I help you?]]></saythis>
    <answer rationale="Good evening. Who would I talk to about making a reservation?" value="1" choicesay="Good evening, Prestige. This is aaaaa speaking. How may I help you?"><![CDATA[Good evening, Prestige. This is aaaaa speaking. How may I help you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I can help you with that. May I have your name, please?]]></question>
    <saythis><![CDATA[I can help you with that. May I have your name, please?]]></saythis>
    <answer rationale="My name's Elena Ferrari." value="1" choicesay="I can help you with that. May I have your name, please?"><![CDATA[I can help you with that. May I have your name, please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Can you please spell your last name?]]></saythis>
    <answer rationale="Ferrari is spelled F as in Frank, E as in Edward, double R, A as in Adam, R as in Ruby, I as in Isabel." value="1" choicesay="Can you please spell your last name?"><![CDATA[Can you please spell your last name?]]></answer>
    <answer rationale="The first part Elena is E, L, E, N, A." value="1" choicesay="How about your first name. Can you please spell it for me?"><![CDATA[How about your first name. Can you please spell it for me?]]></answer>
    <answer rationale="It is Elena Ferrari." value="1" choicesay="Can you please repeat your full name again, ma'am?"><![CDATA[Can you please repeat your full name again, ma'am?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Do you know when you would like to reserve for?]]></question>
    <saythis><![CDATA[Do you know when you would like to reserve for?]]></saythis>
    <answer rationale="Let's say check in for August 29." value="1" choicesay="Do you know when you would like to reserve for?"><![CDATA[Do you know when you would like to reserve for?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[What month was that?]]></saythis>
    <answer rationale="August" value="1" choicesay="What month was that?"><![CDATA[What month was that?]]></answer>
    <answer rationale="The twenty-ninth." value="1" choicesay="What day did you say?"><![CDATA[What day did you say?]]></answer>
    <answer rationale="I said August 29." value="1" choicesay="Can you please repeat that?"><![CDATA[Can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And when will you be checking out?]]></question>
    <saythis><![CDATA[And when will you be checking out?]]></saythis>
    <answer rationale="I would like to check out on August 31." value="1" choicesay="And when will you be checking out?"><![CDATA[And when will you be checking out?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Excuse me, but what month?]]></saythis>
    <answer rationale="August" value="1" choicesay="Excuse me, but what month?"><![CDATA[Excuse me, but what month?]]></answer>
    <answer rationale="Thirty one." value="1" choicesay="And the day?"><![CDATA[And the day?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And how many are in your party?]]></question>
    <saythis><![CDATA[And how many are in your party?]]></saythis>
    <answer rationale="It will be my family, so 4 people." value="1" choicesay="And how many are in your party?"><![CDATA[And how many are in your party?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[How many people, Ms. Ferrari?]]></saythis>
    <answer rationale="Four people." value="1" choicesay="How many people, Ms. Ferrari?"><![CDATA[How many people, Ms. Ferrari?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[We offer Deluxe, Premier and Suite rooms. Would you have a room preference, Ms. Ferrari?]]></question>
    <saythis><![CDATA[We offer Deluxe, Premier and Suite rooms. Would you have a room preference, Ms. Ferrari?]]></saythis>
    <answer rationale="It is Mrs. Ferrari actually and yes, definitely a suite." value="1" choicesay="We offer Deluxe, Premier and Suite rooms. Would you have a room preference, Ms. Ferrari?"><![CDATA[We offer Deluxe, Premier and Suite rooms. Would you have a room preference, Ms. Ferrari?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Can you please repeat that?]]></saythis>
    <answer rationale="A suite please." value="1" choicesay="Can you please repeat that?"><![CDATA[Can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[My apologies, Mrs. Ferrari. Did you have a room view preference?]]></question>
    <saythis><![CDATA[My apologies, Mrs. Ferrari. Did you have a room view preference?]]></saythis>
    <answer rationale="Perhaps something facing the setting sun?" value="1" choicesay="My apologies, Mrs. Ferrari. Did you have a room view preference?"><![CDATA[My apologies, Mrs. Ferrari. Did you have a room view preference?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Our best view of the setting sun is actually from our City view.]]></question>
    <saythis><![CDATA[Our best view of the setting sun is actually from our City view.]]></saythis>
    <answer rationale="Very well, please give me one." value="1" choicesay="Our best view of the setting sun is actually from our City view."><![CDATA[Our best view of the setting sun is actually from our City view.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Which room view would you like?]]></saythis>
    <answer rationale="The City view please." value="1" choicesay="Which room view would you like?"><![CDATA[Which room view would you like?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Regarding the bed, do you have a bed preference?]]></question>
    <saythis><![CDATA[Regarding the bed, do you have a bed preference?]]></saythis>
    <answer rationale="Definitely a king size bed for me and my husband." value="1" choicesay="Regarding the bed, do you have a bed preference?"><![CDATA[Regarding the bed, do you have a bed preference?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Which type of bed did you say?]]></saythis>
    <answer rationale="King please" value="1" choicesay="Which type of bed did you say?"><![CDATA[Which type of bed did you say?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And will you need two additional rollaways for the other members of your party?]]></question>
    <saythis><![CDATA[And will you need two additional rollaways for the other members of your party?]]></saythis>
    <answer rationale="Oh yes." value="1" choicesay="And will you need two additional rollaways for the other members of your party?"><![CDATA[And will you need two additional rollaways for the other members of your party?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[The City view Suite with king size bed, two additional rollaways from August 29 to 31, for a party of four is $887 a night.]]></question>
    <saythis><![CDATA[The City view Suite with king size bed, two additional rollaways from August 29th to 31, for a party of four is $887 a night. ##The City view Suite with king size bed, two additional rollaways from August twenty-ninth to thirty-one, for a party of four is eight hundred eighty seven dollars a night. ]]></saythis>
    <answer rationale="I beg your pardon? Is it that expensive? I am afraid that is simply too expensive." value="1" choicesay="The City view Suite with king size bed, two additional rollaways from August 29th to 31, for a party of four is $887 a night. ##The City view Suite with king size bed, two additional rollaways from August twenty-ninth to thirty-one, for a party of four is eight hundred eighty seven dollars a night. "><![CDATA[The City view Suite with king size bed, two additional rollaways from August 29th to 31, for a party of four is $887 a night.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I understand Mrs. Ferrari, but if I can get you the room for $670 per night, can I make this reservation for you?]]></question>
    <saythis><![CDATA[I understand Mrs. Ferrari, but if I can get you the room for $670 per night, can I make this reservation for you?##I understand Mrs. Ferrari, but if I can get you the room for six hundred seventy dollars per night, can I make this reservation for you?]]></saythis>
    <answer rationale="Oh? And what is the catch?" value="1" choicesay="I understand Mrs. Ferrari, but if I can get you the room for $670 per night, can I make this reservation for you?##I understand Mrs. Ferrari, but if I can get you the room for six hundred seventy dollars per night, can I make this reservation for you?"><![CDATA[I understand Mrs. Ferrari, but if I can get you the room for $670 per night, can I make this reservation for you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[If you adjust your check in to after September 1, the rate will drop to a low season rate.]]></question>
    <saythis><![CDATA[If you adjust your check in to after September 1st, the rate will drop to a low season rate.##If you adjust your check in to after September first, the rate will drop to a low season rate.]]></saythis>
    <answer rationale="Yes that is very interesting. Okay let's change the dates then." value="1" choicesay="If you adjust your check in to after September 1st, the rate will drop to a low season rate.##If you adjust your check in to after September first, the rate will drop to a low season rate."><![CDATA[If you adjust your check in to after September 1st, the rate will drop to a low season rate.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[So when would you like to check in Mrs. Ferrari?]]></question>
    <saythis><![CDATA[So when would you like to check in Mrs. Ferrari?]]></saythis>
    <answer rationale="Let's say check in on September 3 now." value="1" choicesay="So when would you like to check in Mrs. Ferrari?"><![CDATA[So when would you like to check in Mrs. Ferrari?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Excuse me but can you please repeat that date?]]></saythis>
    <answer rationale="September 3 please." value="1" choicesay="Excuse me but can you please repeat that date?"><![CDATA[Excuse me but can you please repeat that date?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And when would you like to check out?]]></question>
    <saythis><![CDATA[And when would you like to check out?]]></saythis>
    <answer rationale="Check out on September 5." value="1" choicesay="And when would you like to check out?"><![CDATA[And when would you like to check out?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[I beg your pardon, but what day would you like to check out now?]]></saythis>
    <answer rationale="September 5." value="1" choicesay="I beg your pardon, but what day would you like to check out now?"><![CDATA[I beg your pardon, but what day would you like to check out now?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[The City view Suite with king size bed and two additional rollaways, from September 3 to 5, for a party of four is $670 a night. This is a savings of $217 per night. Shall I continue with the reservation?]]></question>
    <saythis><![CDATA[The City view Suite with king size bed and two additional rollaways, from September 3rd to 5, for a party of four is $670 a night. This is a savings of $217 per night. Shall I continue with the reservation?##The City view Suite with king size bed and two additional rollaways, from September third to five, for a party of four is six hundred seventy dollars a night. This is a savings of two hundred seventeen dollars per night. Shall I continue with the reservation?]]></saythis>
    <answer rationale="Oh yes please do so." value="1" choicesay="The City view Suite with king size bed and two additional rollaways, from September 3rd to 5, for a party of four is $670 a night. This is a savings of $217 per night. Shall I continue with the reservation?##The City view Suite with king size bed and two additional rollaways, from September third to five, for a party of four is six hundred seventy dollars a night. This is a savings of two hundred seventeen dollars per night. Shall I continue with the reservation?"><![CDATA[The City view Suite with king size bed and two additional rollaways, from September 3rd to 5, for a party of four is $670 a night. This is a savings of $217 per night. Shall I continue with the reservation?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you Mrs. Ferrari. How would you like to guarantee this room? We accept all major cards.]]></question>
    <saythis><![CDATA[Thank you Mrs. Ferrari. How would you like to guarantee this room? We accept all major cards.]]></saythis>
    <answer rationale="I'd like you to put it on my Visa card." value="1" choicesay="Thank you Mrs. Ferrari. How would you like to guarantee this room? We accept all major cards."><![CDATA[Thank you Mrs. Ferrari. How would you like to guarantee this room? We accept all major cards.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Which card did you say you would like to use to guarantee your room?]]></saythis>
    <answer rationale="Visa please." value="1" choicesay="Which card did you say you would like to use to guarantee your room?"><![CDATA[Which card did you say you would like to use to guarantee your room?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Please read the card number when you are ready.]]></question>
    <saythis><![CDATA[Please read the card number when you are ready.]]></saythis>
    <answer rationale="It is Visa 4, 8, 7, 8, 3, 5, 4, 4, 4, 8, 5." value="1" choicesay="Please read the card number when you are ready."><![CDATA[Please read the card number when you are ready.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Can you please repeat the number again?]]></saythis>
    <answer rationale="It is Visa 4, 8, 7, 8, 3, 5, 4, 4, 4, 8, 5." value="1" choicesay="Can you please repeat the number again?"><![CDATA[Can you please repeat the number again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[May I have the expiration date?]]></question>
    <saythis><![CDATA[May I have the expiration date?]]></saythis>
    <answer rationale="My card expires eight eighteen." value="1" choicesay="May I have the expiration date?"><![CDATA[May I have the expiration date?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Can you please repeat that again?]]></saythis>
    <answer rationale="Uh, August eighteen." value="1" choicesay="Can you please repeat that again?"><![CDATA[Can you please repeat that again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Finally may I have a contact number where we may reach you?]]></question>
    <saythis><![CDATA[Finally may I have a contact number where we may reach you?]]></saythis>
    <answer rationale="My contact number here in Italy is 3, 9, 6, 7, 4, 5, 5, 6, 2, 2, 6, 3." value="1" choicesay="Finally may I have a contact number where we may reach you?"><![CDATA[Finally may I have a contact number where we may reach you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[What is your country code?]]></saythis>
    <answer rationale="Thirty-nine." value="1" choicesay="What is your country code?"><![CDATA[What is your country code?]]></answer>
    <answer rationale="6, 7, 4" value="1" choicesay="And your area code?"><![CDATA[And your area code?]]></answer>
    <answer rationale="5, 5, 6, 2, 2, 6, 3" value="1" choicesay="What is your phone number?"><![CDATA[What is your phone number?]]></answer>
    <answer rationale="My contact number here in Italy is 3, 9, 6, 7, 4, 5, 5, 6, 2, 2, 6, 3." value="1" choicesay="Can you please repeat your phone number?"><![CDATA[Can you please repeat your phone number?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Reserve</em> to make the reservation.</span>]]></question>
    <saythis><![CDATA[May I have your name?]]></saythis>
    <answer rationale="My name's Elena Ferrari." value="1" choicesay="May I have your name?"><![CDATA[May I have your name?]]></answer>
    <answer rationale="September 3 please." value="1" choicesay="When would you like to check-in?"><![CDATA[When would you like to check-in?]]></answer>
    <answer rationale="Check out on September 5." value="1" choicesay="When will you checkout?"><![CDATA[When will you checkout?]]></answer>
    <answer rationale="Four people." value="1" choicesay="How many people will be staying with you?"><![CDATA[How many people will be staying with you?]]></answer>
    <answer rationale="A suite please." value="1" choicesay="Would you have a preference on the type of room?"><![CDATA[Would you have a preference on the type of room?]]></answer>
    <answer rationale="The City view please." value="1" choicesay="Do you have a room view preference?"><![CDATA[Do you have a room view preference?]]></answer>
    <answer rationale="Definitely a king size bed for me and my husband." value="1" choicesay="Do you have a bed preference?"><![CDATA[Do you have a bed preference?]]></answer>
    <answer rationale="Two please." value="1" choicesay="How many rollaway beds will you need?"><![CDATA[How many rollaway beds will you need?]]></answer>
    <answer rationale="I'd like you to put it on my Visa card." value="1" choicesay="What card would you like to use?"><![CDATA[What card would you like to use?]]></answer>
    <answer rationale="It is Visa 4, 8, 7, 8, 3, 5, 4, 4, 4, 8, 5." value="1" choicesay="Can you repeat your card number?"><![CDATA[Can you repeat your card number?]]></answer>
    <answer rationale="My card expires eight eighteen." value="1" choicesay="What is your card's expiration date?"><![CDATA[What is your card's expiration date?]]></answer>
    <answer rationale="My contact number here in Italy is 3, 9, 6, 7, 4, 5, 5, 6, 2, 2, 6, 3." value="1" choicesay="May I have a contact phone number in case we need to reach you?"><![CDATA[May I have a contact phone number in case we need to reach you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you Mrs. Ferrari, your confirmation number is ESI-81209.]]></question>
    <saythis><![CDATA[Thank you Mrs. Ferrari, your confirmation number is ESI-81209. ]]></saythis>
    <answer rationale="Right. Let me write that down." value="1" choicesay="Thank you Mrs. Ferrari, your confirmation number is ESI-81209. "><![CDATA[Thank you Mrs. Ferrari, your confirmation number is ESI-81209.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Please be advised that in the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></question>
    <saythis><![CDATA[Please be advised that in the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></saythis>
    <answer rationale="Of course." value="1" choicesay="Please be advised that in the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges."><![CDATA[Please be advised that in the event you will need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Is there anything else I can help you with this evening?]]></question>
    <saythis><![CDATA[Is there anything else I can help you with this evening?]]></saythis>
    <answer rationale="Oh no you have been most helpful especially with the savings you suggested." value="1" choicesay="Is there anything else I can help you with this evening?"><![CDATA[Is there anything else I can help you with this evening?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You're welcome ma'am. Thank you for choosing the Prestige and we look forward to seeing you in September. Goodbye.]]></question>
    <saythis><![CDATA[You're welcome ma'am. Thank you for choosing the Prestige and we look forward to seeing you in September. Goodbye.]]></saythis>
    <answer rationale="Yes. Goodbye." value="1" choicesay="You're welcome ma'am. Thank you for choosing the Prestige and we look forward to seeing you in September. Goodbye."><![CDATA[You're welcome ma'am. Thank you for choosing the Prestige and we look forward to seeing you in September. Goodbye.]]></answer>
  </question>
</catalog>
