<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good Morning, ma'am. How may I help you?]]></question>
    <saythis><![CDATA[Good Morning, ma'am. How may I help you?]]></saythis>
    <answer rationale="Good morning. I would like to check out please." value="1" choicesay="Good Morning, ma'am. How may I help you?"><![CDATA[Good Morning, ma'am. How may I help you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am. May I please have your room number?]]></question>
    <saythis><![CDATA[Yes ma'am. May I please have your room number?]]></saythis>
    <answer rationale="Oh dear, I can't seem to remember that. Can I just give you my name?" value="1" choicesay="Yes ma'am. May I please have your room number?"><![CDATA[Yes ma'am. May I please have your room number?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Of course. May I have your name please?]]></question>
    <saythis><![CDATA[Of course. May I have your name please?]]></saythis>
    <answer rationale="Karen Floppes" value="1" choicesay="Of course. May I have your name please?"><![CDATA[Of course. May I have your name please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Excuse me but can you please repeat your name?]]></saythis>
    <answer rationale="Karen Floppes" value="1" choicesay="Excuse me but can you please repeat your name?"><![CDATA[Excuse me but can you please repeat your name?]]></answer>
    <answer rationale="F, L, O, P, P, E, S" value="1" choicesay="Can you please spell your last name?"><![CDATA[Can you please spell your last name?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes I have your account here Miss Floppes. Would that be room 2315?]]></question>
    <saythis><![CDATA[Yes I have your account here Miss Floppes. Would that be room 23 15?##Yes I have your account here Miss Floppes. Would that be room twenty-three fifteen?]]></saythis>
    <answer rationale="Oh yes.  That's right. " value="1" choicesay="Yes I have your account here Miss Floppes. Would that be room 23 15?##Yes I have your account here Miss Floppes. Would that be room twenty-three fifteen?"><![CDATA[Yes I have your account here Miss Floppes. Would that be room 2315?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I hope that your stay with us was satisfactory.]]></question>
    <saythis><![CDATA[I hope that your stay with us was satisfactory.]]></saythis>
    <answer rationale="I'll say. It was better than satisfactory." value="1" choicesay="I hope that your stay with us was satisfactory."><![CDATA[I hope that your stay with us was satisfactory.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I'm glad you enjoyed it.]]></question>
    <saythis><![CDATA[I'm glad you enjoyed it.]]></saythis>
    <answer rationale="We booked the Prestige Romance Package so we had the bottle of wine and the roses and the strawberries and the chocolate." value="1" choicesay="I'm glad you enjoyed it."><![CDATA[I'm glad you enjoyed it.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes, that package is pretty new.  A lot of our guests have said great things about it.]]></question>
    <saythis><![CDATA[Yes, that package is pretty new.  A lot of our guests have said great things about it.]]></saythis>
    <answer rationale="Oh but what made it even better was that we also got upgraded from a normal room to a larger room. It was heavenly." value="1" choicesay="Yes, that package is pretty new.  A lot of our guests have said great things about it."><![CDATA[Yes, that package is pretty new.  A lot of our guests have said great things about it.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Outstanding, the Premier rooms are really nice.]]></question>
    <saythis><![CDATA[Outstanding, the Premier rooms are really nice.]]></saythis>
    <answer rationale="I'll say. I could really get used to that kind of living." value="1" choicesay="Outstanding, the Premier rooms are really nice."><![CDATA[Outstanding, the Premier rooms are really nice.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Check Out</em> button to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Print Statement</em> button to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Here is your room statement Miss Floppes. Please review it, then initial here and sign at the bottom.]]></question>
    <saythis><![CDATA[Here is your room statement Miss Floppes. Please review it, then initial here and sign at the bottom.]]></saythis>
    <answer rationale="Okay I think it looks fine." value="1" choicesay="Here is your room statement Miss Floppes. Please review it, then initial here and sign at the bottom."><![CDATA[Here is your room statement Miss Floppes. Please review it, then initial here and sign at the bottom.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Let me just summarize it briefly, ma'am.]]></question>
    <saythis><![CDATA[Let me just summarize it briefly ma'am.]]></saythis>
    <answer rationale="Okay." value="1" choicesay="Let me just summarize it briefly ma'am."><![CDATA[Let me just summarize it briefly ma'am.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Your room charges are here: $634.80]]></question>
    <saythis><![CDATA[Your room charges are here: $634.80##Your room charges are here: six hundred and thirty four dollars and eighty cents]]></saythis>
    <answer rationale="Right that would be for the 2 nights." value="1" choicesay="Your room charges are here: $634.80##Your room charges are here: six hundred and thirty four dollars and eighty cents"><![CDATA[Your room charges are here: $634.80]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[The $713.70 are for additional charges such as phone calls, dining and an in-room movie.]]></question>
    <saythis><![CDATA[The $713.70 are for additional charges such as phone calls, dining and an in-room movie.##The seven hundred and thirteen dollars and seventy cents are for additional charges such as phone calls, dining and an in-room movie.]]></saythis>
    <answer rationale="Yeah I think we went a little overboard on the champagne and caviar. And then we watched The Notebook in our room." value="1" choicesay="The $713.70 are for additional charges such as phone calls, dining and an in-room movie.##The seven hundred and thirteen dollars and seventy cents are for additional charges such as phone calls, dining and an in-room movie."><![CDATA[The $713.70 are for additional charges such as phone calls, dining and an in-room movie.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[How would you like to settle this today, Miss Floppes?]]></question>
    <saythis><![CDATA[How would you like to settle this today, Miss Floppes?]]></saythis>
    <answer rationale="Can I just use the card we booked the room with?" value="1" choicesay="How would you like to settle this today, Miss Floppes?"><![CDATA[How would you like to settle this today, Miss Floppes?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[The Diner's Club? Certainly, but if you don't mind, I will need your card again.]]></question>
    <saythis><![CDATA[The Diner's Club? Certainly, but if you don't mind, I will need your card again.]]></saythis>
    <answer rationale="Of course you do. Here it is." value="1" choicesay="The Diner's Club? Certainly, but if you don't mind, I will need your card again."><![CDATA[The Diner's Club? Certainly, but if you don't mind, I will need your card again.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you.  Just be a moment, ma'am.]]></question>
    <saythis><![CDATA[Thank you.  Just be a moment, ma'am.]]></saythis>
    <answer rationale="You're welcome." value="1" choicesay="Thank you.  Just be a moment, ma'am."><![CDATA[Thank you.  Just be a moment, ma'am.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Can you please sign the credit card slip at the bottom of the statement?]]></question>
    <saythis><![CDATA[Can you please sign  the credit card slip and the bottom of the statement?]]></saythis>
    <answer rationale="Here you are. All signed." value="1" choicesay="Can you please sign  the credit card slip and the bottom of the statement?"><![CDATA[Can you please sign  the credit card slip and the bottom of the statement?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you Miss Floppes. These are for you. I've placed everything in the envelope.]]></question>
    <saythis><![CDATA[Thank you Miss Floppes. These are for you. I've placed everything in the envelope.]]></saythis>
    <answer rationale="Very nice and efficient." value="1" choicesay="Thank you Miss Floppes. These are for you. I've placed everything in the envelope."><![CDATA[Thank you Miss Floppes. These are for you. I've placed everything in the envelope.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Well thank you.  I'm happy that you enjoyed your stay at the Prestige and we look forward to seeing you again in the future.]]></question>
    <saythis><![CDATA[Well thank you.  I'm happy that you enjoyed your stay at the Prestige and we look forward to seeing you again in the future.]]></saythis>
    <answer rationale="Thank you again and we definitely are looking forward to 0ur next visit." value="1" choicesay="Well thank you.  I'm happy that you enjoyed your stay at the Prestige and we look forward to seeing you again in the future."><![CDATA[Well thank you.  I'm happy that you enjoyed your stay at the Prestige and we look forward to seeing you again in the future.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Have a nice day, Miss Floppes.]]></question>
    <saythis><![CDATA[Have a nice day, Miss Floppes.]]></saythis>
    <answer rationale="I'm going to tell all of my friends about how wonderful our stay has been!" value="1" choicesay="Have a nice day, Miss Floppes."><![CDATA[Have a nice day, Miss Floppes.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you so much and goodbye.]]></question>
    <saythis><![CDATA[Thank you so much and goodbye.]]></saythis>
    <answer rationale="Bye." value="1" choicesay="Thank you so much and goodbye."><![CDATA[Thank you so much and goodbye.]]></answer>
  </question>
</catalog>
