<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________. How may I help you?]]></question>
    <saythis><![CDATA[Good morning, ma'am. How may I help you?]]></saythis>
    <answer rationale="Good morning. I would like to check out please." value="1" choicesay="Good morning, ma'am. How may I help you?"><![CDATA[Good morning, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="Good afternoon, ma'am. How may I help you?"><![CDATA[Good afternoon, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="Good afternoon, sir. How may I help you?"><![CDATA[Good afternoon, sir]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am. __________?]]></question>
    <saythis><![CDATA[Yes ma'am. May I please have your room number?]]></saythis>
    <answer rationale="Oh dear, I can't seem to remember that. Can I just give you my name?" value="1" choicesay="Yes ma'am. May I please have your room number?"><![CDATA[May I please have your room number]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes ma'am. Who are you?"><![CDATA[Who are you]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes ma'am. Where is your room?"><![CDATA[Where is your room]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Of course. __________?]]></question>
    <saythis><![CDATA[Of course. May I have your name please?]]></saythis>
    <answer rationale="Karen Floppes" value="1" choicesay="Of course. May I have your name please?"><![CDATA[May I have your name please]]></answer>
    <answer rationale="Try again." value="0" choicesay="Of course. May I have your room number please?"><![CDATA[May I have your room number please]]></answer>
    <answer rationale="Try again." value="0" choicesay="Of course. May I have your card number please?"><![CDATA[May I have your card number please]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Excuse me but can you please repeat your name?]]></saythis>
    <answer rationale="Karen Floppes" value="1" choicesay="Excuse me but can you please repeat your name?"><![CDATA[Excuse me but can you please repeat your name?]]></answer>
    <answer rationale="F, L, O, P, P, E, S" value="1" choicesay="Can you please spell your last name?"><![CDATA[Can you please spell your last name?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes I have your account here Miss Floppes. Would that be __________?]]></question>
    <saythis><![CDATA[Yes I have your account here Miss Floppes. Would that be room 2315?##Yes I have your account here Miss Floppes. Would that be room two, three, one, five?]]></saythis>
    <answer rationale="Oh yes.  That's right. " value="1" choicesay="Yes I have your account here Miss Floppes. Would that be room 2315?##Yes I have your account here Miss Floppes. Would that be room two, three, one, five?"><![CDATA[room 2315]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes I have your account here Miss Floppes. Would that be room 1811?##Yes I have your account here Miss Floppes. Would that be room one, eight, one, one?"><![CDATA[room 1811]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes I have your account here Miss Floppes. Would that be room 2617?##Yes I have your account here Miss Floppes. Would that be room two, six, one, seven?"><![CDATA[room 2617]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I hope that your stay with us was __________.]]></question>
    <saythis><![CDATA[I hope that your stay with us was satisfactory.]]></saythis>
    <answer rationale="I'll say. It was better than satisfactory." value="1" choicesay="I hope that your stay with us was satisfactory."><![CDATA[satisfactory]]></answer>
    <answer rationale="Try again." value="0" choicesay="I hope that your stay with us was enjoyed."><![CDATA[enjoyed]]></answer>
    <answer rationale="Try again." value="0" choicesay="I hope that your stay with us was great."><![CDATA[great]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I'm __________.]]></question>
    <saythis><![CDATA[I'm glad you enjoyed it.]]></saythis>
    <answer rationale="We booked the Prestige Romance Package so we had the bottle of wine and the roses and the strawberries and the chocolate." value="1" choicesay="I'm glad you enjoyed it."><![CDATA[glad you enjoyed it]]></answer>
    <answer rationale="Try again." value="0" choicesay="I'm pleased for you."><![CDATA[pleased for you]]></answer>
    <answer rationale="Try again." value="0" choicesay="I'm overwhelmed."><![CDATA[overwhelmed]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes, __________ is pretty new.  A lot of our guests have said great things about it.]]></question>
    <saythis><![CDATA[Yes, that package is pretty new.  A lot of our guests have said great things about it.]]></saythis>
    <answer rationale="Oh but what made it even better was that we also got upgraded from a normal room to a larger room. It was heavenly." value="1" choicesay="Yes, that package is pretty new.  A lot of our guests have said great things about it."><![CDATA[that package]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes, that trip is pretty new.  A lot of our guests have said great things about it."><![CDATA[that trip]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes, that overnight is pretty new.  A lot of our guests have said great things about it."><![CDATA[that overnight]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Outstanding, the Premier rooms __________.]]></question>
    <saythis><![CDATA[Outstanding, the Premier rooms are really nice.]]></saythis>
    <answer rationale="I'll say. I could really get used to that kind of living." value="1" choicesay="Outstanding, the Premier rooms are really nice."><![CDATA[are really nice]]></answer>
    <answer rationale="Try again." value="0" choicesay="Outstanding, the Premier rooms are usually good."><![CDATA[are usually good]]></answer>
    <answer rationale="Try again." value="0" choicesay="Outstanding, the Premier rooms is a great deal."><![CDATA[is a great deal]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Check Out</em> button to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Print Statement</em> button to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Here is your __________ Miss Floppes. Please review it, then initial here and sign at the bottom.]]></question>
    <saythis><![CDATA[Here is your room statement Miss Floppes. Please review it, then initial here and sign at the bottom.]]></saythis>
    <answer rationale="Okay I think it looks fine." value="1" choicesay="Here is your room statement Miss Floppes. Please review it, then initial here and sign at the bottom."><![CDATA[room statement]]></answer>
    <answer rationale="Try again." value="0" choicesay="Here is your billed invoice Miss Floppes. Please review it, then initial here and sign at the bottom."><![CDATA[billed invoice]]></answer>
    <answer rationale="Try again." value="0" choicesay="Here is your offering Miss Floppes. Please review it, then initial here and sign at the bottom."><![CDATA[offering]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________, ma'am.]]></question>
    <saythis><![CDATA[Let me just summarize it briefly, ma'am.]]></saythis>
    <answer rationale="Okay." value="1" choicesay="Let me just summarize it briefly, ma'am."><![CDATA[Let me just summarize it briefly]]></answer>
    <answer rationale="Try again." value="0" choicesay="I will give you the categorization, ma'am."><![CDATA[I will give you the categorization]]></answer>
    <answer rationale="Try again." value="0" choicesay="Please allow me to breakdown it, ma'am."><![CDATA[Please allow me to breakdown it]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________ are here: $634.80]]></question>
    <saythis><![CDATA[Your room charges are here: $634.80##Your room charges are here: six hundred and thirty four dollars and  eighty cents]]></saythis>
    <answer rationale="Right that would be for the 2 nights." value="1" choicesay="Your room charges are here: $634.80##Your room charges are here: six hundred and thirty four dollars and  eighty cents"><![CDATA[Your room charges]]></answer>
    <answer rationale="Try again." value="0" choicesay="Your other charges are here: $634.80##Your other charges are here: six hundred and thirty four dollars and eighty cents"><![CDATA[Your other charges]]></answer>
    <answer rationale="Try again." value="0" choicesay="Your spa charges are here: $634.80##Your spa charges are here: $634.80six hundred and thirty four dollars and eighty cents"><![CDATA[Your spa charges]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[The $713.70 __________.]]></question>
    <saythis><![CDATA[The $713.70 are for additional charges such as phone calls, dining and an in-room movie.##The seven hundred and thirteen dollars and seventy cents are for additional charges such as phone calls, dining and an in-room movie.]]></saythis>
    <answer rationale="Yeah I think we went a little overboard on the champagne and caviar. And then we watched The Notebook in our room." value="1" choicesay="The $713.70 are for additional charges such as phone calls, dining and an in-room movie.##The seven hundred and thirteen dollars and seventy cents are for additional charges such as phone calls, dining and an in-room movie."><![CDATA[are for additional charges such as phone calls, dining and an in-room movie]]></answer>
    <answer rationale="Try again." value="0" choicesay="The $713.70 are for the room charges.##The seven hundred and thirteen dollars and seventy cents are for the room charges."><![CDATA[are for the room charges]]></answer>
    <answer rationale="Try again." value="0" choicesay="The $713.70 is the bill total.##The seven hundred and thirteen dollars and seventy cents is the bill total."><![CDATA[is the bill total]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[How __________ today, Miss Floppes?]]></question>
    <saythis><![CDATA[How would you like to settle this today, Miss Floppes?]]></saythis>
    <answer rationale="Can I just use the card we booked the room with?" value="1" choicesay="How would you like to settle this today, Miss Floppes?"><![CDATA[would you like to settle this]]></answer>
    <answer rationale="Try again." value="0" choicesay="How do you pay today, Miss Floppes?"><![CDATA[do you pay]]></answer>
    <answer rationale="Try again." value="0" choicesay="How do you need to settle this today, Miss Floppes?"><![CDATA[do you need to settle this]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[The __________? Certainly, but if you don't mind, I will need your card again.]]></question>
    <saythis><![CDATA[The Diner's Club? Certainly, but if you don't mind, I will need your card again.]]></saythis>
    <answer rationale="Of course you do. Here it is." value="1" choicesay="The Diner's Club? Certainly, but if you don't mind, I will need your card again."><![CDATA[Diner's Club]]></answer>
    <answer rationale="Try again." value="0" choicesay="The American Express? Certainly, but if you don't mind, I will need your card again."><![CDATA[American Express]]></answer>
    <answer rationale="Try again." value="0" choicesay="The Visa? Certainly, but if you don't mind, I will need your card again."><![CDATA[Visa]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you.  __________, ma'am.]]></question>
    <saythis><![CDATA[Thank you.  Just be a moment, ma'am.]]></saythis>
    <answer rationale="You're welcome." value="1" choicesay="Thank you.  Just be a moment, ma'am."><![CDATA[Just be a moment]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you.  I will return to you later, ma'am."><![CDATA[I will return to you later]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you.  Give me some time, ma'am."><![CDATA[Give me some time]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________ the credit card slip and the bottom of the statement?]]></question>
    <saythis><![CDATA[Can you please sign the credit card slip and the bottom of the statement?]]></saythis>
    <answer rationale="Here you are. All signed." value="1" choicesay="Can you please sign the credit card slip and the bottom of the statement?"><![CDATA[Can you please sign]]></answer>
    <answer rationale="Try again." value="0" choicesay="Please to sign the credit card slip and the bottom of the statement?"><![CDATA[Please to sign]]></answer>
    <answer rationale="Try again." value="0" choicesay="Please can you sign the credit card slip and the bottom of the statement?"><![CDATA[Please can you sign]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you Miss Floppes. __________. I've placed everything in the envelope.]]></question>
    <saythis><![CDATA[Thank you Miss Floppes. These are for you. I've placed everything in the envelope.]]></saythis>
    <answer rationale="Very nice and efficient." value="1" choicesay="Thank you Miss Floppes. These are for you. I've placed everything in the envelope."><![CDATA[These are for you]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you Miss Floppes. When you are ready. I've placed everything in the envelope."><![CDATA[When you are ready]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you Miss Floppes. I am done preparing. I've placed everything in the envelope."><![CDATA[I am done preparing]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Well thank you.  I'm happy that you enjoyed your stay at the Prestige and we look forward to __________.]]></question>
    <saythis><![CDATA[Well thank you.  I'm happy that you enjoyed your stay at the Prestige and we look forward to seeing you again in the future.]]></saythis>
    <answer rationale="Thank you again and we definitely are looking forward to 0ur next visit." value="1" choicesay="Well thank you.  I'm happy that you enjoyed your stay at the Prestige and we look forward to seeing you again in the future."><![CDATA[seeing you again in the future]]></answer>
    <answer rationale="Try again." value="0" choicesay="Well thank you.  I'm happy that you enjoyed your stay at the Prestige and we look forward to your future staying."><![CDATA[your future staying]]></answer>
    <answer rationale="Try again." value="0" choicesay="Well thank you.  I'm happy that you enjoyed your stay at the Prestige and we look forward to the future."><![CDATA[the future]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________, Miss Floppes.]]></question>
    <saythis><![CDATA[Have a nice day, Miss Floppes.]]></saythis>
    <answer rationale="I'm going to tell all of my friends about how wonderful our stay has been!" value="1" choicesay="Have a nice day, Miss Floppes."><![CDATA[Have a nice day]]></answer>
    <answer rationale="Try again." value="0" choicesay="Good night, Miss Floppes."><![CDATA[Good night]]></answer>
    <answer rationale="Try again." value="0" choicesay="Enjoy yourself, Miss Floppes."><![CDATA[Enjoy yourself]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________ and goodbye.]]></question>
    <saythis><![CDATA[Thank you so much and goodbye.]]></saythis>
    <answer rationale="Bye." value="1" choicesay="Thank you so much and goodbye."><![CDATA[Thank you so much]]></answer>
    <answer rationale="Try again." value="0" choicesay="You're welcome and goodbye."><![CDATA[You're welcome]]></answer>
    <answer rationale="Try again." value="0" choicesay="Happy trip and goodbye."><![CDATA[Happy trip]]></answer>
  </question>
</catalog>
