<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good morning, sir. How may I help you?]]></question>
    <saythis><![CDATA[Good morning, sir. How may I help you?]]></saythis>
    <answer rationale="Morning. I would like to check out please. Here is my room key card." value="1" choicesay="Good morning, sir. How may I help you?"><![CDATA[Good morning, sir. How may I help you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Certainly sir. May I have your room number?]]></question>
    <saythis><![CDATA[Certainly sir. May I have your room number?]]></saythis>
    <answer rationale="Room eighteen twelve." value="1" choicesay="Certainly sir. May I have your room number?"><![CDATA[Certainly sir. May I have your room number?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[I am sorry sir, but could you please repeat that?]]></saythis>
    <answer rationale="Room 1, 8, 1, 2." value="1" choicesay="I am sorry sir, but could you please repeat that?"><![CDATA[I am sorry sir, but could you please repeat that?]]></answer>
    <answer rationale="Room eighteen twelve." value="1" choicesay="I beg your pardon, but what is your room number again?"><![CDATA[I beg your pardon, but what is your room number again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Mr. Aldo Molina?]]></question>
    <saythis><![CDATA[Mr. Aldo Molina?]]></saythis>
    <answer rationale="Yes, that's right." value="1" choicesay="Mr. Aldo Molina?"><![CDATA[Mr. Aldo Molina?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Excuse me but could you please repeat your last name?]]></saythis>
    <answer rationale="Yes, that's right." value="1" choicesay="Excuse me but could you please repeat your last name?"><![CDATA[Excuse me but could you please repeat your last name?]]></answer>
    <answer rationale="M, O, L, I, N, A" value="1" choicesay="How do you spell that Mr. Molina?"><![CDATA[How do you spell that Mr. Molina?]]></answer>
    <answer rationale="Aldo Molina." value="1" choicesay="May I have your name again?"><![CDATA[May I have your name again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you Mr. Molina. I have your account details now.]]></question>
    <saythis><![CDATA[Thank you Mr. Molina. I have your account details now.]]></saythis>
    <answer rationale="Good." value="1" choicesay="Thank you Mr. Molina. I have your account details now."><![CDATA[Thank you Mr. Molina. I have your account details now.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I hope you had a pleasant stay, Mr. Molina.]]></question>
    <saythis><![CDATA[I hope you had a pleasant stay, Mr. Molina.]]></saythis>
    <answer rationale="It was rather hectic as usual. I am sure you hear that from a lot of the attendees at the Engineering Convention." value="1" choicesay="I hope you had a pleasant stay, Mr. Molina."><![CDATA[I hope you had a pleasant stay, Mr. Molina.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And your room was to your satisfaction?]]></question>
    <saythis><![CDATA[And your room was to your satisfaction?]]></saythis>
    <answer rationale="Well, I guess for the most part, but the refrigerator compressor was pretty loud." value="1" choicesay="And your room was to your satisfaction?"><![CDATA[And your room was to your satisfaction?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Could you tell me a bit more about that please?]]></question>
    <saythis><![CDATA[Could you tell me a bit more about that please?]]></saythis>
    <answer rationale="In the middle of the night, I could hear refrigerator compressor cycling on and off.  It made it hard to sleep." value="1" choicesay="Could you tell me a bit more about that please?"><![CDATA[Could you tell me a bit more about that please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You're very welcome.  Was there anything else that was not to your liking, Mr. Molina?]]></question>
    <saythis><![CDATA[You're very welcome.  Was there anything else that was not to your liking, Mr. Molina?]]></saythis>
    <answer rationale="Well that's another thing I would want to check: I wanted to see about my room rate." value="1" choicesay="You're very welcome.  Was there anything else that was not to your liking, Mr. Molina?"><![CDATA[You're very welcome.  Was there anything else that was not to your liking, Mr. Molina?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Certainly sir. Let me print out your statement.]]></question>
    <saythis><![CDATA[Certainly sir. Let me print out your statement.]]></saythis>
    <answer rationale="That would be fine." value="1" choicesay="Certainly sir. Let me print out your statement."><![CDATA[Certainly sir. Let me print out your statement.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Check-Out</em> button when you are ready to proceed...</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Print Statement</em> button when you are ready to proceed</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Here is your statement, Mr. Molina. Please review it and initial here and sign at the bottom.]]></question>
    <saythis><![CDATA[Here is your statement, Mr. Molina. Please review it and initial here and sign at the bottom.]]></saythis>
    <answer rationale="Ah, here is the issue that is troubling me: it appears I was given a rate that is higher than the special convention rate." value="1" choicesay="Here is your statement, Mr. Molina. Please review it and initial here and sign at the bottom."><![CDATA[Here is your statement, Mr. Molina. Please review it and initial here and sign at the bottom.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Excuse me, Mr. Molina, can you please repeat that?]]></saythis>
    <answer rationale="I was charged a rate that is different from the convention rate." value="1" choicesay="Excuse me, Mr. Molina, can you please repeat that?"><![CDATA[Excuse me, Mr. Molina, can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Please give me a moment to review these rates.]]></question>
    <saythis><![CDATA[Please give me a moment to review these rates.]]></saythis>
    <answer rationale="As you wish." value="1" choicesay="Please give me a moment to review these rates."><![CDATA[Please give me a moment to review these rates.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Let's see, you were given a rate of $269 per night, instead of the convention rate of $239 per night.]]></question>
    <saythis><![CDATA[Let's see, you were given a rate of $269 per night, instead of the convention rate of $239 per night.##Let's see, you were given a rate of two hundred and sixty nine dollars per night, instead of the convention rate of two hundred and thirty nine dollars per night.]]></saythis>
    <answer rationale="Yeah. I have the printout that shows how much the rate is supposed to be." value="1" choicesay="Let's see, you were given a rate of $269 per night, instead of the convention rate of $239 per night.##Let's see, you were given a rate of two hundred and sixty nine dollars per night, instead of the convention rate of two hundred and thirty nine dollars per night."><![CDATA[Let's see, you were given a rate of $269 per night, instead of the convention rate of $239 per night.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[One more moment, please, so I can check something else, sir.]]></question>
    <saythis><![CDATA[One moment more, please, so I can check something else, sir.]]></saythis>
    <answer rationale="Take your time." value="1" choicesay="One moment more, please, so I can check something else, sir."><![CDATA[One more moment, please, so I can check something else, sir.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Okay I see what the problem is: you reserved the room on the 10th of September.]]></question>
    <saythis><![CDATA[Okay I see what the problem is: you reserved the room on the 10th of September.##Okay I see what the problem is: you reserved the room on the tenth of September.]]></saythis>
    <answer rationale="Right. So what?" value="1" choicesay="Okay I see what the problem is: you reserved the room on the 10th of September.##Okay I see what the problem is: you reserved the room on the tenth of September."><![CDATA[Okay I see what the problem is: you reserved the room on the 10th of September.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Well, Mr. Molina, the latest you could reserve a convention rate room was August 15.]]></question>
    <saythis><![CDATA[Well, Mr. Molina, the latest you could reserve a convention rate room was August 15.##Well, Mr. Molina, the latest you could reserve a convention rate room was August fifteen.]]></saythis>
    <answer rationale="What? You're saying I missed the cutoff? Isn't there something that can be done about that?" value="1" choicesay="Well, Mr. Molina, the latest you could reserve a convention rate room was August 15.##Well, Mr. Molina, the latest you could reserve a convention rate room was August fifteen."><![CDATA[Well, Mr. Molina, the latest you could reserve a convention rate room was August 15.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Unfortunately I cannot adjust the room rate now, Mr. Molina, but I see that you were upgraded to an Inner Harbor view room instead of the convention rate's City view.]]></question>
    <saythis><![CDATA[Unfortunately I cannot adjust the room rate now, Mr. Molina, but I see that you were upgraded to an Inner Harbor view room instead of the convention rate's City view.]]></saythis>
    <answer rationale="So you are saying I was given an upgraded, and therefore better, room view?" value="1" choicesay="Unfortunately I cannot adjust the room rate now, Mr. Molina, but I see that you were upgraded to an Inner Harbor view room instead of the convention rate's City view."><![CDATA[Unfortunately I cannot adjust the room rate now, Mr. Molina, but I see that you were upgraded to an Inner Harbor view room instead of the convention rate's City view.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes that is correct.]]></question>
    <saythis><![CDATA[Yes that is correct.]]></saythis>
    <answer rationale="Hmm. Oh well, I guess that is okay, but I would've wanted a cheaper rate. Anyway here is the signed statement." value="1" choicesay="Yes that is correct."><![CDATA[Yes that is correct.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Can you please repeat that, Mr. Molina?]]></saythis>
    <answer rationale="Oh well. I guess I need to book the Convention earlier next time." value="1" choicesay="Can you please repeat that, Mr. Molina?"><![CDATA[Can you please repeat that, Mr. Molina?]]></answer>
    <answer rationale="I said it is okay about the different charge. I'd like to just settle my bill." value="1" choicesay="Sorry but what did you say?"><![CDATA[Sorry but what did you say?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you sir. So your room charges come to $928.05 including taxes.]]></question>
    <saythis><![CDATA[Thank you sir. So your room charges come to $928.05 including taxes.##Thank you sir. So your room charges come to nine hundred and twenty eight dollars and five cents including taxes.]]></saythis>
    <answer rationale="Right. And these others are the additional charges?" value="1" choicesay="Thank you sir. So your room charges come to $928.05 including taxes.##Thank you sir. So your room charges come to nine hundred and twenty eight dollars and five cents including taxes."><![CDATA[Thank you sir. So your room charges come to $928.05 including taxes.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[That is correct, Mr. Molina.  They include phone calls, restaurant charges, in-room movies and the spa.]]></question>
    <saythis><![CDATA[That is correct, Mr. Molina.  They include phone calls, restaurant charges, in-room movies and the spa.]]></saythis>
    <answer rationale="Yup I am clear on those other charges." value="1" choicesay="That is correct, Mr. Molina.  They include phone calls, restaurant charges, in-room movies and the spa."><![CDATA[That is correct, Mr. Molina.  They include phone calls, restaurant charges, in-room movies and the spa.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Your total will be $1600.78. How would you like to settle this today?]]></question>
    <saythis><![CDATA[Your total will be $1600.78. How would you like to settle this today?##Your total will be one thousand six hundred dollars and seventy eight cents. How would you like to settle this today?]]></saythis>
    <answer rationale="Can you just put it on my card on file?" value="1" choicesay="Your total will be $1600.78. How would you like to settle this today?##Your total will be one thousand six hundred dollars and seventy eight cents. How would you like to settle this today?"><![CDATA[Your total will be $1600.78. How would you like to settle this today?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]></question>
    <saythis><![CDATA[Excuse me Mr. Molina, but what card would you like to use?]]></saythis>
    <answer rationale="My JC B card." value="1" choicesay="Excuse me Mr. Molina, but what card would you like to use?"><![CDATA[Excuse me Mr. Molina, but what card would you like to use?]]></answer>
    <answer rationale="The card I used to check in." value="1" choicesay="Can you please repeat that?"><![CDATA[Can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Your JCB? May I have your credit card again please?]]></question>
    <saythis><![CDATA[Your JCB? May I have your credit card again please?]]></saythis>
    <answer rationale="Oh yes. Here it is." value="1" choicesay="Your JCB? May I have your credit card again please?"><![CDATA[Your JCB? May I have your credit card again please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you. Here is your card back. And can you please sign the credit card slip at the bottom?]]></question>
    <saythis><![CDATA[Thank you. Here is your card back. And can you please sign the credit card slip at the bottom?]]></saythis>
    <answer rationale="Great. Here you go. All signed." value="1" choicesay="Thank you. Here is your card back. And can you please sign the credit card slip at the bottom?"><![CDATA[Thank you. Here is your card back. And can you please sign the credit card slip at the bottom?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you Mr. Molina. I have stapled your credit card receipt to the statement.]]></question>
    <saythis><![CDATA[Thank you Mr. Molina. I have stapled your credit card receipt to the statement.]]></saythis>
    <answer rationale="Thanks. Like I said, I wish I had booked earlier for the cheaper rate. I am disappointed but I understand that you can't adjust it now." value="1" choicesay="Thank you Mr. Molina. I have stapled your credit card receipt to the statement."><![CDATA[Thank you Mr. Molina. I have stapled your credit card receipt to the statement.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you for your understanding, and we hope to see you at next year's Convention.]]></question>
    <saythis><![CDATA[Thank you for your understanding, and we hope to see you at next year's Convention.]]></saythis>
    <answer rationale="Oh, you'll definitely see me here next year. Thanks." value="1" choicesay="Thank you for your understanding, and we hope to see you at next year's Convention."><![CDATA[Thank you for your understanding, and we hope to see you at next year's Convention.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Have a nice day, Mr. Molina. And have a safe trip back to Montreal.]]></question>
    <saythis><![CDATA[Have a nice day, Mr. Molina. And have a safe trip back to Montreal.]]></saythis>
    <answer rationale="Appreciate it. Bye." value="1" choicesay="Have a nice day, Mr. Molina. And have a safe trip back to Montreal."><![CDATA[Have a nice day, Mr. Molina. And have a safe trip back to Montreal.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Goodbye.]]></question>
    <saythis><![CDATA[Goodbye.]]></saythis>
    <answer rationale="" value="1" choicesay="Goodbye."><![CDATA[Goodbye.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I'm so sorry about that inconvenience.  I will have maintenance check into it right away.]]></question>
    <saythis><![CDATA[I'm so sorry about that inconvenience.  I will have maintenance check into it right away.]]></saythis>
    <answer rationale="It was annoying but don't worry too much about it." value="1" choicesay="I'm so sorry about that inconvenience.  I will have maintenance check into it right away."><![CDATA[I'm so sorry about that inconvenience.  I will have maintenance check into it right away.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[In the future, you should always feel free to let us know about such things during your stay; we would usually upgrade you to a new room in a case like this.]]></question>
    <saythis><![CDATA[In the future, you should always feel free to let us know about such things during your stay; we would usually upgrade you to a new room in a case like this.]]></saythis>
    <answer rationale="I didn't realize that.  It's good to know, thanks." value="1" choicesay="In the future, you should always feel free to let us know about such things during your stay; we would usually upgrade you to a new room in a case like this."><![CDATA[In the future, you should always feel free to let us know about such things during your stay; we would usually upgrade you to a new room in a case like this.]]></answer>
  </question>
</catalog>
