<?xml version="1.0" encoding="utf-8"?>
<catalog>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[__________. How may I help you?]]]></question>
		<saythis><![CDATA[blank. How may I help you?]]]></saythis>
		<answer value="1" choicesay="Good morning, sir. How may I help you?"><![CDATA[Good morning, sir]]]></answer>
		<answer value="0" choicesay="Good morning, ma'am. How may I help you?"><![CDATA[Good morning, ma'am]]]></answer>
		<answer value="0" choicesay="Hello there. How may I help you?"><![CDATA[Hello there]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Certainly sir. __________?]]]></question>
		<saythis><![CDATA[Certainly sir. blank?]]]></saythis>
		<answer value="1" choicesay="Certainly sir. May I have your room number?"><![CDATA[May I have your room number]]]></answer>
		<answer value="0" choicesay="Certainly sir. Please provide your room number?"><![CDATA[Please provide your room number]]]></answer>
		<answer value="0" choicesay="Certainly sir. I need to know your room number, please?"><![CDATA[I need to know your room number, please]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]]></question>
		<saythis><![CDATA[I am sorry sir, but could you please repeat that?]]]></saythis>
		<answer value="1" choicesay="I am sorry sir, but could you please repeat that?"><![CDATA[I am sorry sir, but could you please repeat that?]]]></answer>
		<answer value="1" choicesay="I beg your pardon, but what is your room number again?"><![CDATA[I beg your pardon, but what is your room number again?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[__________?]]]></question>
		<saythis><![CDATA[Mr. Aldo Molina?]]]></saythis>
		<answer value="1" choicesay="Mr. Aldo Molina?"><![CDATA[Mr. Aldo Molina]]]></answer>
		<answer value="0" choicesay="Mr. Franz Lucks?"><![CDATA[Mr. Franz Lucks]]]></answer>
		<answer value="0" choicesay="Dr. Wu Yang?"><![CDATA[Dr. Wu Yang]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]]></question>
		<saythis><![CDATA[Excuse me but could you please repeat your last name?]]]></saythis>
		<answer value="1" choicesay="Excuse me but could you please repeat your last name?"><![CDATA[Excuse me but could you please repeat your last name?]]]></answer>
		<answer value="1" choicesay="How do you spell that Mr. Molina?"><![CDATA[How do you spell that Mr. Molina?]]]></answer>
		<answer value="1" choicesay="May I have your name again?"><![CDATA[May I have your name again?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Thank you Mr. Molina. __________.]]]></question>
		<saythis><![CDATA[Thank you Mr. Molina. blank.]]]></saythis>
		<answer value="1" choicesay="Thank you Mr. Molina. I have your account details now."><![CDATA[I have your account details now]]]></answer>
		<answer value="0" choicesay="Thank you Mr. Molina. Your room is in front of me."><![CDATA[Your room is in front of me]]]></answer>
		<answer value="0" choicesay="Thank you Mr. Molina. I have seen your information."><![CDATA[I have seen your information]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[I hope you __________, Mr. Molina.]]]></question>
		<saythis><![CDATA[I hope you blank, Mr. Molina.]]]></saythis>
		<answer value="1" choicesay="I hope you had a pleasant stay, Mr. Molina."><![CDATA[had a pleasant stay]]]></answer>
		<answer value="0" choicesay="I hope you liked it here, Mr. Molina."><![CDATA[liked it here]]]></answer>
		<answer value="0" choicesay="I hope you experienced a good time, Mr. Molina."><![CDATA[experienced a good time]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[And your room __________?]]]></question>
		<saythis><![CDATA[And your room blank?]]]></saythis>
		<answer value="1" choicesay="And your room was to your satisfaction?"><![CDATA[was to your satisfaction]]]></answer>
		<answer value="0" choicesay="And your room you liked it?"><![CDATA[you liked it]]]></answer>
		<answer value="0" choicesay="And your room was what you wanted?"><![CDATA[was what you wanted]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[__________]]]></question>
		<saythis><![CDATA[blank]]]></saythis>
		<answer value="1" choicesay="Could you tell me a bit more about that please?"><![CDATA[Could you tell me a bit more about that please?]]]></answer>
		<answer value="0" choicesay="I've heard that before, sorry."><![CDATA[I've heard that before, sorry.]]]></answer>
		<answer value="0" choicesay="I apologize but it is an uncommon problem."><![CDATA[I apologize but it is an uncommon problem.]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[You're very welcome.  __________, Mr. Molina?]]]></question>
		<saythis><![CDATA[You're very welcome.  blank, Mr. Molina?]]]></saythis>
		<answer value="1" choicesay="You're very welcome.  Was there anything else that was not to your liking, Mr. Molina?"><![CDATA[Was there anything else that was not to your liking]]]></answer>
		<answer value="0" choicesay="You're very welcome.  Is there anything else bothering you, Mr. Molina?"><![CDATA[Is there anything else bothering you]]]></answer>
		<answer value="0" choicesay="You're very welcome.  Would you like to tell me more problems, Mr. Molina?"><![CDATA[Would you like to tell me more problems]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Certainly sir. __________ your statement.]]]></question>
		<saythis><![CDATA[Certainly sir. blank your statement.]]]></saythis>
		<answer value="1" choicesay="Certainly sir. Let me print out your statement."><![CDATA[Let me print out]]]></answer>
		<answer value="0" choicesay="Certainly sir. I have to prepare your statement."><![CDATA[I have to prepare]]]></answer>
		<answer value="0" choicesay="Certainly sir. I will show you your statement."><![CDATA[I will show you]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Check-Out</em> button when you are ready to proceed</span>]]]></question>
		<saythis><![CDATA[]]]></saythis>
		<answer value="" choicesay=""><![CDATA[]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Print Statement</em> button when you are ready to proceed</span>]]]></question>
		<saythis><![CDATA[]]]></saythis>
		<answer value="" choicesay=""><![CDATA[]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Here is your statement, Mr. Molina. __________ and initial here and sign at the bottom.]]]></question>
		<saythis><![CDATA[Here is your statement, Mr. Molina. blank and initial here and sign at the bottom.]]]></saythis>
		<answer value="1" choicesay="Here is your statement, Mr. Molina. Please review it and initial here and sign at the bottom."><![CDATA[Please review it]]]></answer>
		<answer value="0" choicesay="Here is your statement, Mr. Molina. Please to look and initial here and sign at the bottom."><![CDATA[Please to look]]]></answer>
		<answer value="0" choicesay="Here is your statement, Mr. Molina. Please take it and initial here and sign at the bottom."><![CDATA[Please take it]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]]></question>
		<saythis><![CDATA[Excuse me, Mr. Molina, can you please repeat that?]]]></saythis>
		<answer value="1" choicesay="Excuse me, Mr. Molina, can you please repeat that?"><![CDATA[Excuse me, Mr. Molina, can you please repeat that?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Please give me a moment __________.]]]></question>
		<saythis><![CDATA[Please give me a moment blank.]]]></saythis>
		<answer value="1" choicesay="Please give me a moment to review the rates."><![CDATA[to review the rates]]]></answer>
		<answer value="0" choicesay="Please give me a moment to look the number of nights."><![CDATA[to look the number of nights]]]></answer>
		<answer value="0" choicesay="Please give me a moment to check you out."><![CDATA[to check you out]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Let's see, you were given __________ per night.]]]></question>
		<saythis><![CDATA[Let's see, you were given blank per night.]]]></saythis>
		<answer value="1" choicesay="Let's see, you were given a rate of $269 per night, instead of the convention rate of $239 per night.##Let's see, you were given a rate of two hundred and sixty nine dollars per night, instead of the convention rate of two hundred and thirty nine dollars per night."><![CDATA[a rate of $269 per night, instead of the convention rate of $239]]]></answer>
		<answer value="0" choicesay="Let's see, you were given a rate of $299 per night, instead of the convention rate of $269 per night.##Let's see, you were given a rate of two hundred and ninety nine dollars per night, instead of the convention rate of two hundred and sixty nine dollars per night."><![CDATA[a rate of $299 per night, instead of the convention rate of $269]]]></answer>
		<answer value="0" choicesay="Let's see, you were given a rate of $249 per night, instead of the convention rate of $229 per night.##Let's see, you were given a rate of two hundred and forty nine dollars per night, instead of the convention rate of two hundred and twenty nine dollars per night."><![CDATA[a rate of $249 per night, instead of the convention rate of $229]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[__________, so I can check something else, sir.]]]></question>
		<saythis><![CDATA[blank, so I can check something else, sir.]]]></saythis>
		<answer value="1" choicesay="One more moment, please, so I can check something else, sir."><![CDATA[One more moment, please]]]></answer>
		<answer value="0" choicesay="Hold on for a moment, so I can check something else, sir."><![CDATA[Hold on for a moment]]]></answer>
		<answer value="0" choicesay="Wait a second, so I can check something else, sir."><![CDATA[Wait a second]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[__________: you reserved the room on the 10th of September.]]]></question>
		<saythis><![CDATA[blank: you reserved the room on the 10th of September.]]]></saythis>
		<answer value="1" choicesay="Okay I see what the problem is: you reserved the room on the 10th of September.##Okay I see what the problem is: you reserved the room on the tenth of September."><![CDATA[Okay I see what the problem is]]]></answer>
		<answer value="0" choicesay="You have a problem: you reserved the room on the 10th of September.##You have a problem: you reserved the room on the tenth of September."><![CDATA[You have a problem]]]></answer>
		<answer value="0" choicesay="The problem is your fault: you reserved the room on the 10th of September.##The problem is your fault: you reserved the room on the tenth of September."><![CDATA[The problem is your fault]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Well, Mr. Molina, the __________ you could reserve a convention rate room was August 15.]]]></question>
		<saythis><![CDATA[Well, Mr. Molina, the blank you could reserve a convention rate room was August 15.]]]></saythis>
		<answer value="1" choicesay="Well, Mr. Molina, the latest you could reserve a convention rate room was August 15.##Well, Mr. Molina, the latest you could reserve a convention rate room was August fifteen."><![CDATA[latest]]]></answer>
		<answer value="0" choicesay="Well, Mr. Molina, the earliest you could reserve a convention rate room was August 15.##Well, Mr. Molina, the earliest you could reserve a convention rate room was August fifteen."><![CDATA[earliest]]]></answer>
		<answer value="0" choicesay="Well, Mr. Molina, the time when you could reserve a convention rate room was August 15.##Well, Mr. Molina, the time when you could reserve a convention rate room was August fifteen."><![CDATA[time when]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Unfortunately I cannot adjust the room rate now, Mr. Molina, but I see that you were upgraded to __________ view room instead of the convention rate's City view.]]]></question>
		<saythis><![CDATA[Unfortunately I cannot adjust the room rate now, Mr. Molina, but I see that you were upgraded to blank view room instead of the convention rate's City view.]]]></saythis>
		<answer value="1" choicesay="Unfortunately I cannot adjust the room rate now, Mr. Molina, but I see that you were upgraded to an Inner Harbor view room instead of the convention rate's City view."><![CDATA[an Inner Harbor]]]></answer>
		<answer value="0" choicesay="Unfortunately I cannot adjust the room rate now, Mr. Molina, but I see that you were upgraded to a Harbor Mountain view room instead of the convention rate's City view."><![CDATA[a Harbor Mountain]]]></answer>
		<answer value="0" choicesay="Unfortunately I cannot adjust the room rate now, Mr. Molina, but I see that you were upgraded to a City view room instead of the convention rate's City view."><![CDATA[a City]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[__________.]]]></question>
		<saythis><![CDATA[blank.]]]></saythis>
		<answer value="1" choicesay="Yes that is correct."><![CDATA[Yes that is correct]]]></answer>
		<answer value="0" choicesay="No sir, the opposite."><![CDATA[No sir, the opposite]]]></answer>
		<answer value="0" choicesay="Maybe sir."><![CDATA[Maybe sir]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]]></question>
		<saythis><![CDATA[Can you please repeat that, Mr. Molina?]]]></saythis>
		<answer value="1" choicesay="Can you please repeat that, Mr. Molina?"><![CDATA[Can you please repeat that, Mr. Molina?]]]></answer>
		<answer value="1" choicesay="Sorry but what did you say?"><![CDATA[Sorry but what did you say?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Thank you sir. So your room charges come to __________.]]]></question>
		<saythis><![CDATA[Thank you sir. So your room charges come to blank.]]]></saythis>
		<answer value="1" choicesay="Thank you sir. So your room charges come to $928.05 including taxes.##Thank you sir. So your room charges come to nine hundred and twenty eight dollars and five cents including taxes."><![CDATA[$928.05 including taxes]]]></answer>
		<answer value="0" choicesay="Thank you sir. So your room charges come to $1600.78 excluding taxes.##Thank you sir. So your room charges come to one thousand six hundred dollars and seventy eight cents excluding taxes."><![CDATA[$1600.78 excluding taxes]]]></answer>
		<answer value="0" choicesay="Thank you sir. So your room charges come to $672.73 excluding taxes.##Thank you sir. So your room charges come to six hundred and seventy two dollars and seventy three cents excluding taxes."><![CDATA[$672.73 excluding taxes]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[That is correct, Mr. Molina.  __________.]]]></question>
		<saythis><![CDATA[That is correct, Mr. Molina.  blank.]]]></saythis>
		<answer value="1" choicesay="That is correct, Mr. Molina.  They include phone calls, restaurant charges, in-room movies and the spa."><![CDATA[They include phone calls, restaurant charges, in-room movies and the spa]]]></answer>
		<answer value="0" choicesay="That is correct, Mr. Molina.  They include phone calls, restaurant charges, room charges and the spa."><![CDATA[They include phone calls, restaurant charges, room charges and the spa]]]></answer>
		<answer value="0" choicesay="That is correct, Mr. Molina.  They include phone calls, restaurant charges, in-room movies, room tax, and the spa."><![CDATA[They include phone calls, restaurant charges, in-room movies, room tax, and the spa]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Your total __________. How would you like to settle this today?]]]></question>
		<saythis><![CDATA[Your total blank. How would you like to settle this today?]]]></saythis>
		<answer value="1" choicesay="Your total will be $1600.78. How would you like to settle this today?##Your total will be one thousand six hundred dollars and seventy eight cents. How would you like to settle this today?"><![CDATA[will be $1600.78]]]></answer>
		<answer value="0" choicesay="Your total comes to $928.05. How would you like to settle this today?##Your total comes to nine hundred and twenty eigth dollars and five cents. How would you like to settle this today?"><![CDATA[comes to $928.05]]]></answer>
		<answer value="0" choicesay="Your total is $672.73. How would you like to settle this today?##Your total is six hundred and seventy two dollars and seventy three cents. How would you like to settle this today?"><![CDATA[is $672.73]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed</span>]]]></question>
		<saythis><![CDATA[Excuse me Mr. Molina, but what card would you like to use?]]]></saythis>
		<answer value="1" choicesay="Excuse me Mr. Molina, but what card would you like to use?"><![CDATA[Excuse me Mr. Molina, but what card would you like to use?]]]></answer>
		<answer value="1" choicesay="Can you please repeat that?"><![CDATA[Can you please repeat that?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[__________? May I have your card again please?]]]></question>
		<saythis><![CDATA[blank? May I have your card again please?]]]></saythis>
		<answer value="1" choicesay="Your JCB? May I have your card again please?"><![CDATA[Your JCB]]]></answer>
		<answer value="0" choicesay="Your Mastercard? May I have your card again please?"><![CDATA[Your Mastercard]]]></answer>
		<answer value="0" choicesay="Your Visa? May I have your card again please?"><![CDATA[Your Visa]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Thank you. Here is your card back. And can you please sign __________ at the bottom?]]]></question>
		<saythis><![CDATA[Thank you. Here is your card back. And can you please sign blank at the bottom?]]]></saythis>
		<answer value="1" choicesay="Thank you. Here is your card back. And can you please sign the credit card slip at the bottom?"><![CDATA[the credit card slip]]]></answer>
		<answer value="0" choicesay="Thank you. Here is your card back. And can you please sign the receipt at the bottom?"><![CDATA[the receipt]]]></answer>
		<answer value="0" choicesay="Thank you. Here is your card back. And can you please sign the statement at the bottom?"><![CDATA[the statement]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[__________. I have stapled your credit card receipt to the statement.]]]></question>
		<saythis><![CDATA[blank. I have stapled your credit card receipt to the statement.]]]></saythis>
		<answer value="1" choicesay="Thank you Mr. Molina. I have stapled your credit card receipt to the statement."><![CDATA[Thank you Mr. Molina]]]></answer>
		<answer value="0" choicesay="Your welcome Mr. Molina. I have stapled your credit card receipt to the statement."><![CDATA[Your welcome Mr. Molina]]]></answer>
		<answer value="0" choicesay="Not a problem sir. I have stapled your credit card receipt to the statement."><![CDATA[Not a problem sir]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[__________, and we hope to see you at next year's Convention.]]]></question>
		<saythis><![CDATA[blank, and we hope to see you at next year's Convention.]]]></saythis>
		<answer value="1" choicesay="Thank you for your understanding, and we hope to see you at next year's Convention."><![CDATA[Thank you for your understanding]]]></answer>
		<answer value="0" choicesay="That's fine, and we hope to see you at next year's Convention."><![CDATA[That's fine]]]></answer>
		<answer value="0" choicesay="Thank you for your kindness, and we hope to see you at next year's Convention."><![CDATA[Thank you for your kindness]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Have a nice day, Mr. Molina. And have a safe trip __________.]]]></question>
		<saythis><![CDATA[Have a nice day, Mr. Molina. And have a safe trip blank.]]]></saythis>
		<answer value="1" choicesay="Have a nice day, Mr. Molina. And have a safe trip back to Montreal."><![CDATA[back to Montreal]]]></answer>
		<answer value="0" choicesay="Have a nice day, Mr. Molina. And have a safe trip back to Tokyo."><![CDATA[back to Tokyo]]]></answer>
		<answer value="0" choicesay="Have a nice day, Mr. Molina. And have a safe trip back to Toronto."><![CDATA[back to Toronto]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[_________.]]]></question>
		<saythis><![CDATA[_________.]]]></saythis>
		<answer value="1" choicesay="Goodbye."><![CDATA[Goodbye]]]></answer>
		<answer value="0" choicesay="Thany you."><![CDATA[Thank you]]]></answer>
		<answer value="0" choicesay="Be good."><![CDATA[Be good]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[__________.  I will have maintenance check into it right away.]]]></question>
		<saythis><![CDATA[blank.  I will have maintenance check into it right away.]]]></saythis>
		<answer value="1" choicesay="I'm so sorry about that inconvenience.  I will have maintenance check into it right away."><![CDATA[I'm so sorry about that inconvenience]]]></answer>
		<answer value="0" choicesay="I'm so sorry about your misfortune.  I will have maintenance check into it right away."><![CDATA[I'm so sorry about your misfortune]]]></answer>
		<answer value="0" choicesay="I'm so sorry about your annoyances.  I will have maintenance check into it right away."><![CDATA[I'm so sorry about your annoyances]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[In the future, you should always feel free to let us know about such things during your stay; __________.]]]></question>
		<saythis><![CDATA[In the future, you should always feel free to let us know about such things during your stay; blank.]]]></saythis>
		<answer value="1" choicesay="In the future, you should always feel free to let us know about such things during your stay; we would usually upgrade you to a new room in a case like this."><![CDATA[we would usually upgrade you to a new room in a case like this]]]></answer>
		<answer value="0" choicesay="In the future, you should always feel free to let us know about such things during your stay; we would usually remove the refrigerator in a case like this."><![CDATA[we would usually remove the refrigerator in a case like this]]]></answer>
		<answer value="0" choicesay="In the future, you should always feel free to let us know about such things during your stay; we would usually advise you to unplug the refrigerator in a case like this."><![CDATA[we would usually advise you to unplug the refrigerator in a case like this]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question></question>
		<saythis><![CDATA[]]]></saythis>
		<answer value="" choicesay=""><![CDATA[]]]></answer>
	</question>
</catalog>