<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good morning, ma'am. __________?]]></question>
    <saythis><![CDATA[Good morning, ma'am. How may I help you?]]></saythis>
    <answer rationale="Hello. I would like to check out now." value="1" choicesay="Good morning, ma'am. How may I help you?"><![CDATA[How may I help you]]></answer>
    <answer rationale="Try again." value="0" choicesay="Good morning, ma'am. Yeah what can I do for you?"><![CDATA[Yeah what can I do for you]]></answer>
    <answer rationale="Try again." value="0" choicesay="Good morning, ma'am. How did I help you?"><![CDATA[How did I help you]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[May I have __________ please?]]></question>
    <saythis><![CDATA[May I have your room number  please?]]></saythis>
    <answer rationale="Let me see. It's 15, 23." value="1" choicesay="May I have your room number  please?"><![CDATA[your room number]]></answer>
    <answer rationale="Try again." value="0" choicesay="May I have your confirmation number please?"><![CDATA[your confirmation number]]></answer>
    <answer rationale="Try again." value="0" choicesay="May I have your card please?"><![CDATA[your card]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> button when ready to proceed.</span>]]></question>
    <saythis><![CDATA[Sorry but can you please repeat that?]]></saythis>
    <answer rationale="Room 15, 23" value="1" choicesay="Sorry but can you please repeat that?"><![CDATA[Sorry but can you please repeat that?]]></answer>
    <answer rationale="1, 5, 2, 3" value="1" choicesay="Excuse me but I didn't get that. What room are you in?"><![CDATA[Excuse me but I didn't get that. What room are you in?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you. __________ please?]]></question>
    <saythis><![CDATA[Thank you. May I have your name please?]]></saythis>
    <answer rationale="It is Tung. Mana and Peipu Tung." value="1" choicesay="Thank you. May I have your name please?"><![CDATA[May I have your name]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you. How do you call yourself please?"><![CDATA[How do you call yourself]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you. Give me your name please?"><![CDATA[Give me your name]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> button when ready to proceed.</span>]]></question>
    <saythis><![CDATA[Can you please repeat your name, ma'am?]]></saythis>
    <answer rationale="My name is Mana Tung." value="1" choicesay="Can you please repeat your name, ma'am?"><![CDATA[Can you please repeat your name, ma'am?]]></answer>
    <answer rationale="Tung." value="1" choicesay="Excuse me what is your last name again?"><![CDATA[Excuse me what is your last name again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you Ms. Tung. I hope your stay __________.]]></question>
    <saythis><![CDATA[Thank you Ms. Tung. I hope your stay was to your liking.]]></saythis>
    <answer rationale="Oh yes. My mother and I had a splendid stay. We just started a one week culinary vacation." value="1" choicesay="Thank you Ms. Tung. I hope your stay was to your liking."><![CDATA[was to your liking]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you Ms. Tung. I hope your stay is to your liking."><![CDATA[is to your liking]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you Ms. Tung. I hope your stay will be to your liking."><![CDATA[will be to your liking]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Very good.]]></saythis>
    <answer rationale="You see, I am something of a foodie and I saw on the Internet that your restaurant, Tollman's Grill, was a dining destination. So naturally we had to come and eat for ourselves." value="1" choicesay="Very good."><![CDATA[Very good]]></answer>
    <answer rationale="Try again." value="0" choicesay="Cool."><![CDATA[Cool]]></answer>
    <answer rationale="Try again." value="0" choicesay="Uh huh."><![CDATA[Uh huh]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes, as you know, __________ has an award-winning chef and wine list.]]></question>
    <saythis><![CDATA[Yes, as you know, Tollman's Grill has an award-winning chef and wine list.]]></saythis>
    <answer rationale="Indeed. My mother enjoyed that very much." value="1" choicesay="Yes, as you know, Tollman's Grill has an award-winning chef and wine list."><![CDATA[Tollman's Grill]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes, as you know, the Terrace Garden has an award-winning chef and wine list."><![CDATA[the Terrace Garden]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes, as you know, Cafe Vancouver has an award-winning chef and wine list."><![CDATA[Cafe Vancouver]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Check-Out</em> button to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Print Statement</em> button to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Anyway, Ms. Tung, I have taken the liberty of __________ for your review.]]></question>
    <saythis><![CDATA[Anyway, Ms. Tung, I have taken the liberty of printing out your statement for your review.]]></saythis>
    <answer rationale="Excellent. Thank you." value="1" choicesay="Anyway, Ms. Tung, I have taken the liberty of printing out your statement for your review."><![CDATA[printing out your statement]]></answer>
    <answer rationale="Try again." value="0" choicesay="Anyway, Ms. Tung, I have taken the liberty of copying your statement for your review."><![CDATA[copying your statement]]></answer>
    <answer rationale="Try again." value="0" choicesay="Anyway, Ms. Tung, I have taken the liberty of making your statement for your review."><![CDATA[making your statement]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Please initial here and __________.]]></question>
    <saythis><![CDATA[Please initial here and sign at the bottom.]]></saythis>
    <answer rationale="I would appreciate it if you can explain this to me before I sign it." value="1" choicesay="Please initial here and sign at the bottom."><![CDATA[sign at the bottom]]></answer>
    <answer rationale="Try again." value="0" choicesay="Please initial here and sign at the top."><![CDATA[sign at the top]]></answer>
    <answer rationale="Try again." value="0" choicesay="Please initial here and and take this statement for your records."><![CDATA[take this statement for your records]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Certainly ma'am. Your room charge is listed here: __________ double occupancy.]]></question>
    <saythis><![CDATA[Certainly ma'am. Your room charge is listed here: $239 for one night double occupancy.##Certainly ma'am. Your room charge is listed here: two hundred and thirty nine dollars for one night double occupancy.]]></saythis>
    <answer rationale="And how about this figure here? The $35.85?" value="1" choicesay="Certainly ma'am. Your room charge is listed here: $239 for one night double occupancy.##Certainly ma'am. Your room charge is listed here: two hundred and thirty nine dollars for one night double occupancy."><![CDATA[$239 for one night]]></answer>
    <answer rationale="Try again." value="0" choicesay="Certainly ma'am. Your room charge is listed here: $249 for one night double occupancy.##Certainly ma'am. Your room charge is listed here: two hundred and forty nine dollars for one night double occupancy."><![CDATA[$249 for one night]]></answer>
    <answer rationale="Try again." value="0" choicesay="Certainly ma'am. Your room charge is listed here: $269 for one night double occupancy.##Certainly ma'am. Your room charge is listed here: two hundred and sixty nine dollars for one night double occupancy."><![CDATA[$269 for one night]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[The $35.85 are __________, Ms. Tung.]]></question>
    <saythis><![CDATA[The $35.85 are the room taxes, Ms. Tung.##The thirty five dollars and eighty five cents are the room taxes, Ms. Tung.]]></saythis>
    <answer rationale="That much, huh? More than I expected, actually." value="1" choicesay="The $35.85 are the room taxes, Ms. Tung.##The thirty five dollars and eighty five cents are the room taxes, Ms. Tung."><![CDATA[the room taxes]]></answer>
    <answer rationale="Try again." value="0" choicesay="The $35.85 are the telephone charges, Ms. Tung.##The thirty five dollars and eighty five cents are the telephone charges, Ms. Tung."><![CDATA[the telephone charges]]></answer>
    <answer rationale="Try again." value="0" choicesay="The $35.85 are the restaurant charges, Ms. Tung.##The thirty five dollars and eighty five cents are the restaurant charges, Ms. Tung."><![CDATA[the restaurant charges]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[And below that are __________ which include telephone and restaurant bills.]]></question>
    <saythis><![CDATA[And below that are the Other Charges which include telephone and restaurant bills.]]></saythis>
    <answer rationale="Okay I see our charges for Tollman's Grills last night and the Terrace Garden charges, but what exactly are these phone charges?" value="1" choicesay="And below that are the Other Charges which include telephone and restaurant bills."><![CDATA[the Other Charges]]></answer>
    <answer rationale="Try again." value="0" choicesay="And below that are the Room Charges which include telephone and restaurant bills."><![CDATA[the Room Charges]]></answer>
    <answer rationale="Try again." value="0" choicesay="And below that are the Lodging charges which include telephone and restaurant bills."><![CDATA[the Lodging charges]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[It looks like several calls __________.]]></question>
    <saythis><![CDATA[It looks like several calls totaling $54.92.##It looks like several calls totaling fifty four dollars and ninety two cents.]]></saythis>
    <answer rationale="Yes I can clearly see that, the problem is I did not make these calls." value="1" choicesay="It looks like several calls totaling $54.92.##It looks like several calls totaling fifty four dollars and ninety two cents."><![CDATA[totaling $54.92]]></answer>
    <answer rationale="Try again." value="0" choicesay="It looks like several calls totaling $35.85.##It looks like several calls totaling thirty five dollars and eighty five cents."><![CDATA[totaling $35.85]]></answer>
    <answer rationale="Try again." value="0" choicesay="It looks like several calls totaling $649.88.##It looks like several calls totaling six hundred and forty nine dollars and eighty eight cents."><![CDATA[totaling $649.88]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________, Ms. Tung, however it appears the calls were made from your room and our tracking software noted them.]]></question>
    <saythis><![CDATA[I am sorry you feel that way, Ms. Tung, however it appears the calls were made from your room and our tracking software noted them.]]></saythis>
    <answer rationale="There must be some mistake. Look, I live in Taiwan and all my phone calls have been made on my cell phone using International Roaming." value="1" choicesay="I am sorry you feel that way, Ms. Tung, however it appears the calls were made from your room and our tracking software noted them."><![CDATA[I am sorry you feel that way]]></answer>
    <answer rationale="Try again." value="0" choicesay="That's too bad, Ms. Tung, however it appears the calls were made from your room and our tracking software noted them."><![CDATA[That's too bad]]></answer>
    <answer rationale="Try again." value="0" choicesay="I don't think so, Ms. Tung, however it appears the calls were made from your room and our tracking software noted them."><![CDATA[I don't think so]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________]]></question>
    <saythis><![CDATA[Yes ma'am.]]></saythis>
    <answer rationale="And besides that I don't know anyone in Sri Lanka or Germany, so how is it possible for me to make calls to someone I don't know?" value="1" choicesay="Yes ma'am."><![CDATA[Yes ma'am.]]></answer>
    <answer rationale="Try again." value="0" choicesay="Are you sure?"><![CDATA[Are you sure?]]></answer>
    <answer rationale="Try again." value="0" choicesay="How do I know that's true ma'am?"><![CDATA[How do I know that's true ma'am?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________ these calls were made by your travel companion?]]></question>
    <saythis><![CDATA[Perhaps these calls were made by your travel companion?]]></saythis>
    <answer rationale="My mother? I find that hard to believe, especially as she can't really speak English." value="1" choicesay="Perhaps these calls were made by your travel companion?"><![CDATA[Perhaps]]></answer>
    <answer rationale="Try again." value="0" choicesay="Maybe it's these calls were made by your travel companion?"><![CDATA[Maybe it's]]></answer>
    <answer rationale="Try again." value="0" choicesay="Possible these calls were made by your travel companion?"><![CDATA[Possible]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes that does sound like an issue, but perhaps __________?]]></question>
    <saythis><![CDATA[Yes that does sound like an issue, but perhaps you can ask her?]]></saythis>
    <answer rationale="I suppose so. Hold on a second." value="1" choicesay="Yes that does sound like an issue, but perhaps you can ask her?"><![CDATA[you can ask her]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes that does sound like an issue, but perhaps you better ask her?"><![CDATA[you better ask her]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes that does sound like an issue, but perhaps you are needing to ask her?"><![CDATA[you are needing to ask her]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Certainly Ms. Tung. __________.]]></question>
    <saythis><![CDATA[Certainly Ms. Tung. Take your time.]]></saythis>
    <answer rationale="Okay I apologize; it was my mother who placed those calls." value="1" choicesay="Certainly Ms. Tung. Take your time."><![CDATA[Take your time]]></answer>
    <answer rationale="Try again." value="0" choicesay="Certainly Ms. Tung. Please be quick."><![CDATA[Please be quick]]></answer>
    <answer rationale="Try again." value="0" choicesay="Certainly Ms. Tung. At once."><![CDATA[At once]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Well that's a relief.]]></saythis>
    <answer rationale="Yes it turns out my father is away on business in Sri Lanka. She somehow was able to call him at his hotel in Colombo. Then she called her friend in Hamburg Germany." value="1" choicesay="Well that's a relief."><![CDATA[Well that's a relief]]></answer>
    <answer rationale="Try again." value="0" choicesay="I am happy for you."><![CDATA[I am happy for you]]></answer>
    <answer rationale="Try again." value="0" choicesay="That's too bad.."><![CDATA[That's too bad.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[So Ms. Tung, __________?]]></question>
    <saythis><![CDATA[So Ms. Tung, do you accept the charges?]]></saythis>
    <answer rationale="Well I guess, although I am not happy she used the room phone, as the rate was so high. Oh well it is after the fact. What can I do?" value="1" choicesay="So Ms. Tung, do you accept the charges?"><![CDATA[do you accept the charges]]></answer>
    <answer rationale="Try again." value="0" choicesay="So Ms. Tung, do you agree the system was right?"><![CDATA[do you agree the system was right]]></answer>
    <answer rationale="Try again." value="0" choicesay="So Ms. Tung, will your mother pay for them then?"><![CDATA[will your mother pay for them then]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[So do you have __________ about the bill, Ms. Tung?]]></question>
    <saythis><![CDATA[So do you have any other questions about the bill, Ms. Tung?]]></saythis>
    <answer rationale="No, I guess not. It all looks correct now." value="1" choicesay="So do you have any other questions about the bill, Ms. Tung?"><![CDATA[any other questions]]></answer>
    <answer rationale="Try again." value="0" choicesay="So do you have any other disputes about the bill, Ms. Tung?"><![CDATA[any other disputes]]></answer>
    <answer rationale="Try again." value="0" choicesay="So do you have any other disagreements about the bill, Ms. Tung?"><![CDATA[any other disagreements]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[So how would you like to settle your bill __________?]]></question>
    <saythis><![CDATA[So how would you like to settle your bill this morning?]]></saythis>
    <answer rationale="Can I just put it on my card?" value="1" choicesay="So how would you like to settle your bill this morning?"><![CDATA[this morning]]></answer>
    <answer rationale="Try again." value="0" choicesay="So how would you like to settle your bill this afternoon?"><![CDATA[this afternoon]]></answer>
    <answer rationale="Try again." value="0" choicesay="So how would you like to settle your bill this evening?"><![CDATA[this evening]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Of course Ms. Tung, however __________ the card again to swipe it.]]></question>
    <saythis><![CDATA[Of course Ms. Tung, however I would need the card again to swipe it.]]></saythis>
    <answer rationale="Sure. Here it is." value="1" choicesay="Of course Ms. Tung, however I would need the card again to swipe it."><![CDATA[I would need]]></answer>
    <answer rationale="Try again." value="0" choicesay="Of course Ms. Tung, however you better give me the card again to swipe it."><![CDATA[you better give me]]></answer>
    <answer rationale="Try again." value="0" choicesay="Of course Ms. Tung, however you would need the card again to swipe it."><![CDATA[you would need]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Thank you.]]></saythis>
    <answer rationale="You're welcome." value="1" choicesay="Thank you."><![CDATA[Thank you]]></answer>
    <answer rationale="Try again." value="0" choicesay="You're welcome."><![CDATA[You're welcome]]></answer>
    <answer rationale="Try again." value="0" choicesay="It's fine."><![CDATA[It's fine]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Let me print out the __________ for you to sign.]]></question>
    <saythis><![CDATA[Let me print out the slip for you to sign.]]></saythis>
    <answer rationale="Okay and in the meantime I will sign the statement." value="1" choicesay="Let me print out the slip for you to sign."><![CDATA[slip]]></answer>
    <answer rationale="Try again." value="0" choicesay="Let me print out the chit for you to sign."><![CDATA[chit]]></answer>
    <answer rationale="Try again." value="0" choicesay="Let me print out the note for you to sign."><![CDATA[note]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you. __________ and please sign the slip here.]]></question>
    <saythis><![CDATA[Thank you. Here is your card back and please sign the slip here.]]></saythis>
    <answer rationale="There you go. Both signed." value="1" choicesay="Thank you. Here is your card back and please sign the slip here."><![CDATA[Here is your card back]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you. I give to you your card and please sign the slip here."><![CDATA[I give to you your card]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you. Take your card and please sign the slip here."><![CDATA[Take your card]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Here is your statement and __________. I have stapled them together.]]></question>
    <saythis><![CDATA[Here is your statement and your receipt. I have stapled them together.]]></saythis>
    <answer rationale="Very good." value="1" choicesay="Here is your statement and your receipt. I have stapled them together."><![CDATA[your receipt]]></answer>
    <answer rationale="Try again." value="0" choicesay="Here is your statement and your check. I have stapled them together."><![CDATA[your check]]></answer>
    <answer rationale="Try again." value="0" choicesay="Here is your statement and your envelope. I have stapled them together."><![CDATA[your envelope]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you for staying __________ and we hope to see you in the future.]]></question>
    <saythis><![CDATA[Thank you for staying at the Prestige and we hope to see you in the future.]]></saythis>
    <answer rationale="Yes thank you too and sorry about that misunderstanding earlier." value="1" choicesay="Thank you for staying at the Prestige and we hope to see you in the future."><![CDATA[at the Prestige]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you for staying in this hotel and we hope to see you in the future."><![CDATA[in this hotel]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you for staying at us and we hope to see you in the future."><![CDATA[at us]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________. I'm glad we could get that sorted out. Enjoy the rest of your vacation, Ms. Tung.]]></question>
    <saythis><![CDATA[Think nothing of it. I'm glad we could get that sorted out. Enjoy the rest of your vacation, Ms. Tung.]]></saythis>
    <answer rationale="Thanks again and bye." value="1" choicesay="Think nothing of it. I'm glad we could get that sorted out. Enjoy the rest of your vacation, Ms. Tung."><![CDATA[Think nothing of it]]></answer>
    <answer rationale="Try again." value="0" choicesay="Never worry yourself. I'm glad we could get that sorted out. Enjoy the rest of your vacation, Ms. Tung."><![CDATA[Never worry yourself]]></answer>
    <answer rationale="Try again." value="0" choicesay="You are good. I'm glad we could get that sorted out. Enjoy the rest of your vacation, Ms. Tung."><![CDATA[You are good]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Goodbye.]]></saythis>
    <answer rationale="" value="1" choicesay="Goodbye."><![CDATA[Goodbye]]></answer>
    <answer rationale="Try again." value="0" choicesay="Bye now."><![CDATA[Bye now]]></answer>
    <answer rationale="Try again." value="0" choicesay="See you."><![CDATA[See you]]></answer>
  </question>
</catalog>
