<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good morning, sir.  Welcome to the Prestige.  How may I help you?]]></question>
    <saythis><![CDATA[Good morning, sir.  Welcome to the Prestige.  How may I help you?]]></saythis>
    <answer rationale="Good morning.  I'd like to check out please." value="1" choicesay="Good morning, sir.  Welcome to the Prestige.  How may I help you?"><![CDATA[Good morning, sir.  Welcome to the Prestige.  How may I help you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir.  May I please have your name or room number?]]></question>
    <saythis><![CDATA[Yes sir.  May I please have your name or room number?]]></saythis>
    <answer rationale="Michael Waiter, room 17 40." value="1" choicesay="Yes sir.  May I please have your name or room number?"><![CDATA[Yes sir.  May I please have your name or room number?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you Dr. Waiter, I have your details here.]]></question>
    <saythis><![CDATA[Thank you Dr. Waiter, I have your details here.]]></saythis>
    <answer rationale="No need for the doctor.  My assitant must have included the title when she made the reservation." value="1" choicesay="Thank you Dr. Waiter, I have your details here."><![CDATA[Thank you Dr. Waiter, I have your details here.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Of course Mr. Waiter.  So that would be one night in a Skyline Suite at $470 per night?]]></question>
    <saythis><![CDATA[Of course Mr. Waiter.  So that would be one night in a Skyline Suite at $470 per night?##Of course Mr. Waiter.  So that would be one night in a Skyline Suite at four hundred and seventy dollars per night?]]></saythis>
    <answer rationale="Yes, that's correct." value="1" choicesay="Of course Mr. Waiter.  So that would be one night in a Skyline Suite at $470 per night?##Of course Mr. Waiter.  So that would be one night in a Skyline Suite at four hundred and seventy dollars per night?"><![CDATA[Of course Mr. Waiter.  So that would be one night in a Skyline Suite at $470 per night?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I hope you had a pleasant night Mr. Waiter.]]></question>
    <saythis><![CDATA[I hope you had a pleasant night Mr. Waiter.]]></saythis>
    <answer rationale="It was fine." value="1" choicesay="I hope you had a pleasant night Mr. Waiter."><![CDATA[I hope you had a pleasant night Mr. Waiter.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[That's good to hear sir.  It'll just be a moment while I print out your statement.]]></question>
    <saythis><![CDATA[That's good to hear sir.  It'll just be a moment while I print out your statement.]]></saythis>
    <answer rationale="Right" value="1" choicesay="That's good to hear sir.  It'll just be a moment while I print out your statement."><![CDATA[That's good to hear sir.  It'll just be a moment while I print out your statement.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> button when ready to proceed.</span>]]></question>
    <saythis><![CDATA[I beg your pardon, sir, but could you please repeat that?]]></saythis>
    <answer rationale="Michael Waiter, room 17 40." value="1" choicesay="I beg your pardon, sir, but could you please repeat that?"><![CDATA[I beg your pardon, sir, but could you please repeat that?]]></answer>
    <answer rationale="W, A, I, T, E, R" value="1" choicesay="I'm sorry, sir, but could you please spell your last name?"><![CDATA[I'm sorry, sir, but could you please spell your last name?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[This is your statement, Mr. Waiter.  I would appreciate it if you could please review it and then sign it at the bottom.]]></question>
    <saythis><![CDATA[This is your statement, Mr. Waiter.  I would appreciate it if you could please review it and then sign it at the bottom.]]></saythis>
    <answer rationale="Thank you." value="1" choicesay="This is your statement, Mr. Waiter.  I would appreciate it if you could please review it and then sign it at the bottom."><![CDATA[This is your statement, Mr. Waiter.  I would appreciate it if you could please review it and then sign it at the bottom.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Everything looks like it's in order.  But I do have a question.]]></question>
    <saythis><![CDATA[Yes sir, I'd be happy to answer any questions.]]></saythis>
    <answer rationale="I thought that as a foreigner, I would not be subject to any taxes.  But I see that taxes are included in my bill." value="1" choicesay="Yes sir, I'd be happy to answer any questions."><![CDATA[Yes sir, I'd be happy to answer any questions.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Do you live in Canada, Mr. Waiter?]]></question>
    <saythis><![CDATA[Do you live in Canada, Mr. Waiter?]]></saythis>
    <answer rationale="No, I live in Zurich." value="1" choicesay="Do you live in Canada, Mr. Waiter?"><![CDATA[Do you live in Canada, Mr. Waiter?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Then considering the amount of your charges, you are eligible for a tax refund.]]></question>
    <saythis><![CDATA[Then considering the amount of your charges, you are eligible for a tax refund.]]></saythis>
    <answer rationale="That's what I thought." value="1" choicesay="Then considering the amount of your charges, you are eligible for a tax refund."><![CDATA[Then considering the amount of your charges, you are eligible for a tax refund.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[However, sir, it's a refund.  This means that the hotel charges the tax and it's up to the guest to apply for the refund.]]></question>
    <saythis><![CDATA[However, sir, it's a refund.  This means that the hotel charges the tax and it's up to the guest to apply for the refund.]]></saythis>
    <answer rationale="Oh, I see.  Do you have any idea how I would do that?" value="1" choicesay="However, sir, it's a refund.  This means that the hotel charges the tax and it's up to the guest to apply for the refund."><![CDATA[However, sir, it's a refund.  This means that the hotel charges the tax and it's up to the guest to apply for the refund.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes, sir, the easiest way is through the Internet.  You submit the application there and the government will send you a check.]]></question>
    <saythis><![CDATA[Yes, sir, the easiest way is through the Internet.  You submit the application there and the government will send you a check.]]></saythis>
    <answer rationale="You wouldn't happen to know the address, would you?" value="1" choicesay="Yes, sir, the easiest way is through the Internet.  You submit the application there and the government will send you a check."><![CDATA[Yes, sir, the easiest way is through the Internet.  You submit the application there and the government will send you a check.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[The address is www.cra-arc.gc.ca/visitors.]]></question>
    <saythis><![CDATA[The address is w w w dot c r a dash a r c dot g c dot c a forward slash visitors.##The address is w w w dot c r a dash a r c dot g c dot c a slash visitors.]]></saythis>
    <answer rationale="Excuse me for a second, let me write this down.  Can you repeat the address again?" value="1" choicesay="The address is w w w dot c r a dash a r c dot g c dot c a forward slash visitors.##The address is w w w dot c r a dash a r c dot g c dot c a slash visitors."><![CDATA[The address is www.cra-arc.gc.ca/visitors.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Certainly sir.  It's www.cra-arc.gc.ca/visitors.]]></question>
    <saythis><![CDATA[Certainly sir.  Its w w w dot c r a dash a  r c dot g c dot c a forward slash visitors.##Certainly sir.  Its w w w dot c r a dash a r c dot g c dot c a slash visitors.]]></saythis>
    <answer rationale="I've got it.  Thank you very much for the information." value="1" choicesay="Certainly sir.  Its w w w dot c r a dash a  r c dot g c dot c a forward slash visitors.##Certainly sir.  Its w w w dot c r a dash a r c dot g c dot c a slash visitors."><![CDATA[Certainly sir.  It's www.cra-arc.gc.ca/visitors.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Check-Out</em> button to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Print Statement</em> button to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You're welcome. Do you have any other questions?]]></question>
    <saythis><![CDATA[You're welcome. Do you have any other questions?]]></saythis>
    <answer rationale="No.  That's it." value="1" choicesay="You're welcome. Do you have any other questions?"><![CDATA[You're welcome. Do you have any other questions?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Mr. Waiter, your total is $694.37.  How would you like to settle the balance?]]></question>
    <saythis><![CDATA[Mr. Waiter, your total is $694.37. How would you like to settle the balance?##Mr. Waiter, your total is six hundred and ninety four dollars and thirty seven cents. How would you like to settle the balance?]]></saythis>
    <answer rationale="Cash please.  Here you go." value="1" choicesay="Mr. Waiter, your total is $694.37. How would you like to settle the balance?##Mr. Waiter, your total is six hundred and ninety four dollars and thirty seven cents. How would you like to settle the balance?"><![CDATA[Mr. Waiter, your total is $694.37.  How would you like to settle the balance?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you.  I've received $700.]]></question>
    <saythis><![CDATA[Thank you.  I've received $700.##Thank you.  I've received seven hundred dollars.]]></saythis>
    <answer rationale="Yes." value="1" choicesay="Thank you.  I've received $700.##Thank you.  I've received seven hundred dollars."><![CDATA[Thank you.  I've received $700.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[It will just be a moment while I print out your receipt and get your change, sir.]]></question>
    <saythis><![CDATA[It will just be a moment while I print out your receipt and get your change, sir.]]></saythis>
    <answer rationale="Fine." value="1" choicesay="It will just be a moment while I print out your receipt and get your change, sir."><![CDATA[It will just be a moment while I print out your receipt and get your change, sir.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Here is your change, sir.  $5.63.]]></question>
    <saythis><![CDATA[Here is your change, sir. $5.63.##Here is your change, sir. Five dollars and sixty three cents.]]></saythis>
    <answer rationale="Thank you." value="1" choicesay="Here is your change, sir. $5.63.##Here is your change, sir. Five dollars and sixty three cents."><![CDATA[Here is your change, sir.  $5.63.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You're welcome Mr. Waiter.  I've placed the receipt and your billing statement into this envelope.]]></question>
    <saythis><![CDATA[You're welcome Mr. Waiter.  I've placed the receipt and your billing statement into this envelope.]]></saythis>
    <answer rationale="Which envelope?" value="1" choicesay="You're welcome Mr. Waiter.  I've placed the receipt and your billing statement into this envelope."><![CDATA[You're welcome Mr. Waiter.  I've placed the receipt and your billing statement into this envelope.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[The one I just handed to you, sir.  May I help you with anything else?]]></question>
    <saythis><![CDATA[The one I just handed to you, sir.  May I help you with anything else?]]></saythis>
    <answer rationale="Oh yes of course.  No I think I'm fine." value="1" choicesay="The one I just handed to you, sir.  May I help you with anything else?"><![CDATA[The one I just handed to you, sir.  May I help you with anything else?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Well then, thank you for choosing the Prestige, Mr. Waiter, and have a good morning.]]></question>
    <saythis><![CDATA[Well then, thank you for choosing the Prestige, Mr. Waiter, and have a good morning.]]></saythis>
    <answer rationale="Yes, thank you.  Goodbye." value="1" choicesay="Well then, thank you for choosing the Prestige, Mr. Waiter, and have a good morning."><![CDATA[Well then, thank you for choosing the Prestige, Mr. Waiter, and have a good morning.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
</catalog>
