<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good morning, sir.  Welcome to the Prestige.  How may I assist you?]]></question>
    <saythis><![CDATA[Good morning, sir.  Welcome to the Prestige.  How may I assist you?]]></saythis>
    <answer rationale="Morning.  Can you check me out?" value="1" choicesay="Good morning, sir.  Welcome to the Prestige.  How may I assist you?"><![CDATA[Good morning, sir.  Welcome to the Prestige.  How may I assist you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Of course, sir.  May I please have your last name or room number?]]></question>
    <saythis><![CDATA[Of course, sir.  May I please have your last name or room number?]]></saythis>
    <answer rationale="We're in room 5, 24." value="1" choicesay="Of course, sir.  May I please have your last name or room number?"><![CDATA[Of course, sir.  May I please have your last name or room number?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Mr. Feliciano Rodriguez?]]></question>
    <saythis><![CDATA[Mr. Feliciano Rodriguez?]]></saythis>
    <answer rationale="That's me." value="1" choicesay="Mr. Feliciano Rodriguez?"><![CDATA[Mr. Feliciano Rodriguez?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Mr. Rodriguez, your stay was for 3 nights in a City view room?]]></question>
    <saythis><![CDATA[Mr. Rodriguez, your stay was for 3 nights in a City view room?##Mr. Rodriguez, your stay was for three nights in a City view room?]]></saythis>
    <answer rationale="Yes.  That's right." value="1" choicesay="Mr. Rodriguez, your stay was for 3 nights in a City view room?##Mr. Rodriguez, your stay was for three nights in a City view room?"><![CDATA[Mr. Rodriguez, your stay was for 3 nights in a City view room?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Great.  How was your room sir?]]></question>
    <saythis><![CDATA[Great.  How was your room sir?]]></saythis>
    <answer rationale="It was very nice.  I know that my wife, Gladys, enjoyed it alot.  She especially loved the bathrobes.  Wanted to take them with us heh heh." value="1" choicesay="Great.  How was your room sir?"><![CDATA[Great.  How was your room sir?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I'm glad you enjoyed.  Actually, the bathrobes are available for sale at the gift shop.]]></question>
    <saythis><![CDATA[I'm glad you enjoyed.  Actually, the bathrobes are available for sale at the gift shop.]]></saythis>
    <answer rationale="Really?  I think we may have to take a look after we check out.  Do you know how much they cost?" value="1" choicesay="I'm glad you enjoyed.  Actually, the bathrobes are available for sale at the gift shop."><![CDATA[I'm glad you enjoyed.  Actually, the bathrobes are available for sale at the gift shop.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I'm sorry Mr. Rodriguez.  I'm really not sure.]]></question>
    <saythis><![CDATA[I'm sorry Mr. Rodriguez.  I'm really not sure.]]></saythis>
    <answer rationale="That's alright.  We'll find out soon enough." value="1" choicesay="I'm sorry Mr. Rodriguez.  I'm really not sure."><![CDATA[I'm sorry Mr. Rodriguez.  I'm really not sure.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> button when ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm sorry, sir.  What is the room number again?]]></saythis>
    <answer rationale="We're in room 5, 24." value="1" choicesay="I'm sorry, sir.  What is the room number again?"><![CDATA[I'm sorry, sir.  What is the room number again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you, sir.  Let me print out your statement and I'll have you on your way.]]></question>
    <saythis><![CDATA[Thank you, sir.  Let me print out your statement and I'll have you on your way.]]></saythis>
    <answer rationale="You know, my wife really loves to shop.  Yesterday we went to Chinatown and she came back here with three bags full of souveniers." value="1" choicesay="Thank you, sir.  Let me print out your statement and I'll have you on your way."><![CDATA[Thank you, sir.  Let me print out your statement and I'll have you on your way.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[That's pretty common.  There are alot of great buys in Chinatown.]]></question>
    <saythis><![CDATA[That's pretty common.  There are alot of great buys in Chinatown.]]></saythis>
    <answer rationale="I don't know how great they were; but she certainly made up for the lack of quality with sheer quantity, heh heh." value="1" choicesay="That's pretty common.  There are alot of great buys in Chinatown."><![CDATA[That's pretty common.  There are alot of great buys in Chinatown.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir, I can imagine.  Here is your statement.  Please look it over and, if it's OK, sign it at the bottom.]]></question>
    <saythis><![CDATA[Yes sir, I can imagine.  Here is your statement.  Please look it over and, if it's OK, sign it at the bottom.]]></saythis>
    <answer rationale="Thanks." value="1" choicesay="Yes sir, I can imagine.  Here is your statement.  Please look it over and, if it's OK, sign it at the bottom."><![CDATA[Yes sir, I can imagine.  Here is your statement.  Please look it over and, if it's OK, sign it at the bottom.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[It looks fine to me.  Where do I sign again?]]></question>
    <saythis><![CDATA[Right there, sir, on the line at the bottom.]]></saythis>
    <answer rationale="Oh, I see it now, thanks.  Here you go." value="1" choicesay="Right there, sir, on the line at the bottom."><![CDATA[Right there, sir, on the line at the bottom.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you Mr. Rodriguez.  Your total is $1819.87.  Would you like to use the same credit card we have on file?]]></question>
    <saythis><![CDATA[Thank you Mr. Rodriguez. Your total is $1819.87. Would you like to use the same credit card we have on file?##Thank you Mr. Rodriguez. Your total is one thousand eight hundred and nineteen dollars and eighty seven cents. Would you like to use the same credit card we have on file?]]></saythis>
    <answer rationale="Sure, why not?" value="1" choicesay="Thank you Mr. Rodriguez. Your total is $1819.87. Would you like to use the same credit card we have on file?##Thank you Mr. Rodriguez. Your total is one thousand eight hundred and nineteen dollars and eighty seven cents. Would you like to use the same credit card we have on file?"><![CDATA[Thank you Mr. Rodriguez.  Your total is $1819.87.  Would you like to use the same credit card we have on file?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[It's your Visa card.  May I have the card please?]]></question>
    <saythis><![CDATA[It's your Visa card.  May I have the card please?]]></saythis>
    <answer rationale="I've got a few Visa's, which one?" value="1" choicesay="It's your Visa card.  May I have the card please?"><![CDATA[It's your Visa card.  May I have the card please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[That would be the one with the last four digits 6, 4, 4, 3, Mr. Rodriguez.]]></question>
    <saythis><![CDATA[That would be the one with the last four digits 6, 4, 4, 3, Mr. Rodriguez.##That would be the one with the last four digits six, four, four, three, Mr. Rodriguez.]]></saythis>
    <answer rationale="Alright, let me check.  OK here we go.  Got it.  There you go." value="1" choicesay="That would be the one with the last four digits 6, 4, 4, 3, Mr. Rodriguez.##That would be the one with the last four digits six, four, four, three, Mr. Rodriguez."><![CDATA[That would be the one with the last four digits 6, 4, 4, 3, Mr. Rodriguez.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you, sir.  Please give me a moment to run the card.]]></question>
    <saythis><![CDATA[Thank you, sir.  Please give me a moment to run the card.]]></saythis>
    <answer rationale="OK" value="1" choicesay="Thank you, sir.  Please give me a moment to run the card."><![CDATA[Thank you, sir.  Please give me a moment to run the card.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Check-Out</em> button to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Print Statement</em> button to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I'm sorry, sir, but the card has been declined.  Would you like to use a phone to contact the credit card company?]]></question>
    <saythis><![CDATA[I'm sorry, sir, but the card has been declined.  Would you like to use a phone to contact the credit card company?]]></saythis>
    <answer rationale="That's strange I know that I asked Gladys to pay the bill before we left home.  Could you run it again please?" value="1" choicesay="I'm sorry, sir, but the card has been declined.  Would you like to use a phone to contact the credit card company?"><![CDATA[I'm sorry, sir, but the card has been declined.  Would you like to use a phone to contact the credit card company?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir.  I'll be right back.]]></question>
    <saythis><![CDATA[Yes sir.  I'll be right back.]]></saythis>
    <answer rationale="Thanks, I'm sure it'll go through this time." value="1" choicesay="Yes sir.  I'll be right back."><![CDATA[Yes sir.  I'll be right back.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I'm sorry Mr. Rodriguez, but it still won't go through.  Would you like to try another card?]]></question>
    <saythis><![CDATA[I'm sorry Mr. Rodriguez, but it still won't go through.  Would you like to try another card?]]></saythis>
    <answer rationale="Hmm.  Ok let me check my wallet.  I know this one's no good and this one's maxed.  Hmm, let's try this Mastercard." value="1" choicesay="I'm sorry Mr. Rodriguez, but it still won't go through.  Would you like to try another card?"><![CDATA[I'm sorry Mr. Rodriguez, but it still won't go through.  Would you like to try another card?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you and here is the Visa back.  Please just give me a moment sir.]]></question>
    <saythis><![CDATA[Thank you and here is the Visa back.  Please just give me a moment sir.]]></saythis>
    <answer rationale="I'll be here." value="1" choicesay="Thank you and here is the Visa back.  Please just give me a moment sir."><![CDATA[Thank you and here is the Visa back.  Please just give me a moment sir.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Sorry for the delay Mr. Rodriguez, but this card has been declined as well.]]></question>
    <saythis><![CDATA[Sorry for the delay Mr. Rodriguez, but this card has been declined as well.]]></saythis>
    <answer rationale="Well that can't be right.  Please try it again." value="1" choicesay="Sorry for the delay Mr. Rodriguez, but this card has been declined as well."><![CDATA[Sorry for the delay Mr. Rodriguez, but this card has been declined as well.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Our standard practice is to try the card three times, sir.  Would you like to use the phone to contact your credit card company?]]></question>
    <saythis><![CDATA[Our standard practice is to try the card three times, sir.  Would you like to use the phone to contact your credit card company?]]></saythis>
    <answer rationale="I just don't understand it.  Do you take American Express traveler's checks?" value="1" choicesay="Our standard practice is to try the card three times, sir.  Would you like to use the phone to contact your credit card company?"><![CDATA[Our standard practice is to try the card three times, sir.  Would you like to use the phone to contact your credit card company?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir, we do.]]></question>
    <saythis><![CDATA[Yes sir, we do.]]></saythis>
    <answer rationale="OK.  How much was the bill again?" value="1" choicesay="Yes sir, we do."><![CDATA[Yes sir, we do.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[The total was $1819.87.]]></question>
    <saythis><![CDATA[The total was $1819.87.##The total was one thousand eight hundred and nineteen dollars and eighty seven cents.]]></saythis>
    <answer rationale="Well that's just great.  I don't have enough.  I assume that you take cash too?" value="1" choicesay="The total was $1819.87.##The total was one thousand eight hundred and nineteen dollars and eighty seven cents."><![CDATA[The total was $1819.87.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Of course, Mr. Rodriguez.  We do.]]></question>
    <saythis><![CDATA[Of course, Mr. Rodriguez.  We do.]]></saythis>
    <answer rationale="One thousand; one, two, three, four, five, six, seven, eight, and twenty.  One eight twenty.  There you go, that's about all of my cash." value="1" choicesay="Of course, Mr. Rodriguez.  We do."><![CDATA[Of course, Mr. Rodriguez.  We do.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you sir.  Please give me a moment to print out your receipt and get you your change.]]></question>
    <saythis><![CDATA[Thank you sir.  Please give me a moment to print out your receipt and get you your change.]]></saythis>
    <answer rationale="Yup." value="1" choicesay="Thank you sir.  Please give me a moment to print out your receipt and get you your change."><![CDATA[Thank you sir.  Please give me a moment to print out your receipt and get you your change.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you for waiting.  Your change is $0.13.  Here is your credit card and I've placed everything else into this envelope.]]></question>
    <saythis><![CDATA[Thank you for waiting. Your change is $0.13. Here is your credit card and I've placed everything else into this envelope.##Thank you for waiting. Your change is thirteen cents. Here is your credit card and I've placed everything else into this envelope.]]></saythis>
    <answer rationale="Thanks." value="1" choicesay="Thank you for waiting. Your change is $0.13. Here is your credit card and I've placed everything else into this envelope.##Thank you for waiting. Your change is thirteen cents. Here is your credit card and I've placed everything else into this envelope."><![CDATA[Thank you for waiting.  Your change is $0.13.  Here is your credit card and I've placed everything else into this envelope.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You're welcome.  Is there anything else I can do for you, Mr. Rodriguez?]]></question>
    <saythis><![CDATA[You're welcome.  Is there anything else I can do for you, Mr. Rodriguez?]]></saythis>
    <answer rationale="Nope I think we're done.  Wait a second, can we leave our bags here?" value="1" choicesay="You're welcome.  Is there anything else I can do for you, Mr. Rodriguez?"><![CDATA[You're welcome.  Is there anything else I can do for you, Mr. Rodriguez?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir.  Just drop them at the Bell Captain's desk and he will give you a claim ticket.]]></question>
    <saythis><![CDATA[Yes sir.  Just drop them at the Bell Captain's desk and he will give you a claim ticket.]]></saythis>
    <answer rationale="Oh alright,  thanks for your help." value="1" choicesay="Yes sir.  Just drop them at the Bell Captain's desk and he will give you a claim ticket."><![CDATA[Yes sir.  Just drop them at the Bell Captain's desk and he will give you a claim ticket.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You're welcome, Mr. Rodriguez and thank you for staying at the Prestige. Goodbye.]]></question>
    <saythis><![CDATA[You're welcome, Mr. Rodriguez and thank you for staying at the Prestige. Goodbye.]]></saythis>
    <answer rationale="Let's go Gladys.  We can drop off the bags and then go to the gift shop." value="1" choicesay="You're welcome, Mr. Rodriguez and thank you for staying at the Prestige. Goodbye."><![CDATA[You're welcome, Mr. Rodriguez and thank you for staying at the Prestige. Goodbye.]]></answer>
  </question>
</catalog>
