<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good morning, Mr. Montolino.  I hope you're not leaving us already, you just got here.]]></question>
    <saythis><![CDATA[Good morning, Mr. Montolino.  I hope you're not leaving us already, you just got here.]]></saythis>
    <answer rationale="Yes, but I must return to Rome immediately." value="1" choicesay="Good morning, Mr. Montolino.  I hope you're not leaving us already, you just got here."><![CDATA[Good morning, Mr. Montolino.  I hope you're not leaving us already, you just got here.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[It sounds like an emergency; I hope all is well.]]></question>
    <saythis><![CDATA[It sounds like an emergency; I hope all is well.]]></saythis>
    <answer rationale="No, there's nothing to worry about.  In fact it's good news.  I have a new great granddaughter." value="1" choicesay="It sounds like an emergency; I hope all is well."><![CDATA[It sounds like an emergency; I hope all is well.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Well that's fantastic news, sir.  Congratulations!]]></question>
    <saythis><![CDATA[Well that's fantastic news, sir.  Congratulations!]]></saythis>
    <answer rationale="Yes, yes, thank you very much.  I meant to stay for at least a week, but it seems the baby came early." value="1" choicesay="Well that's fantastic news, sir.  Congratulations!"><![CDATA[Well that's fantastic news, sir.  Congratulations!]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[It's too bad that you're leaving early, but I know we'll see you again soon.]]></question>
    <saythis><![CDATA[It's too bad that you're leaving early, but I know we'll see you again soon.]]></saythis>
    <answer rationale="Yes you will.  I'll be back around the second week of March." value="1" choicesay="It's too bad that you're leaving early, but I know we'll see you again soon."><![CDATA[It's too bad that you're leaving early, but I know we'll see you again soon.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I'm sure everyone will be looking forward to your return.  Mr. Montolino, what room were you in again?]]></question>
    <saythis><![CDATA[I'm sure everyone will be looking forward to your return.  Mr. Montolino, what room were you in again?]]></saythis>
    <answer rationale="Fifteen hundred this time." value="1" choicesay="I'm sure everyone will be looking forward to your return.  Mr. Montolino, what room were you in again?"><![CDATA[I'm sure everyone will be looking forward to your return.  Mr. Montolino, what room were you in again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you, sir.  So how many great grandchildren is that now?]]></question>
    <saythis><![CDATA[Thank you, sir.  So how many great grandchildren is that now?]]></saythis>
    <answer rationale="Three.  Seven children, 20 grandchildren, and three great grandchildren!" value="1" choicesay="Thank you, sir.  So how many great grandchildren is that now?"><![CDATA[Thank you, sir.  So how many great grandchildren is that now?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Wow, that's quite a family Mr. Montolino!]]></question>
    <saythis><![CDATA[Wow, that's quite a family Mr. Montolino!]]></saythis>
    <answer rationale="That is is.  Marie, granddaughter number four, is going to pick me up from the hotel this morning and we are going to fly back to Italy today." value="1" choicesay="Wow, that's quite a family Mr. Montolino!"><![CDATA[Wow, that's quite a family Mr. Montolino!]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> button when ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm sorry, Mr. Montolino.  Could you please repeat that?]]></saythis>
    <answer rationale="Fifteen hundred this time." value="1" choicesay="I'm sorry, Mr. Montolino.  Could you please repeat that?"><![CDATA[I'm sorry, Mr. Montolino.  Could you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Do you have much family in Vancouver?]]></question>
    <saythis><![CDATA[Do you have much family in Vancouver?]]></saythis>
    <answer rationale="Yes, two children and three grandchildren." value="1" choicesay="Do you have much family in Vancouver?"><![CDATA[Do you have much family in Vancouver?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[If you don't mind me asking, why do you always stay at the Prestige then?]]></question>
    <saythis><![CDATA[If you don't mind me asking, why do you always stay at the Prestige then?]]></saythis>
    <answer rationale="I like it here.  The staff knows me and it's very comfortable.  Besides, I'm a bit of an insomniac, so it's more interesting to wander around the hotel in the middle of the night than in a cramped house." value="1" choicesay="If you don't mind me asking, why do you always stay at the Prestige then?"><![CDATA[If you don't mind me asking, why do you always stay at the Prestige then?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I understand, Mr. Montolino.  I trust that everything was to your satisfaction during your stay?]]></question>
    <saythis><![CDATA[I understand, Mr. Montolino.  I trust that everything was to your satisfaction during your stay?]]></saythis>
    <answer rationale="Most definitely.  Same as always.  Thank you." value="1" choicesay="I understand, Mr. Montolino.  I trust that everything was to your satisfaction during your stay?"><![CDATA[I understand, Mr. Montolino.  I trust that everything was to your satisfaction during your stay?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I'm glad to hear that, sir.]]></question>
    <saythis><![CDATA[I'm glad to hear that, sir.]]></saythis>
    <answer rationale="And what about you.  You're relatively new here, are you enjoying the job?" value="1" choicesay="I'm glad to hear that, sir."><![CDATA[I'm glad to hear that, sir.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir, very much so.  Vancouver is an amazing city and I am honored to work at the Prestige.]]></question>
    <saythis><![CDATA[Yes sir, very much so.  Vancouver is an amazing city and I am honored to work at the Prestige.]]></saythis>
    <answer rationale="That you should be.  It pleases me when young people can show some appreciation for their blessings." value="1" choicesay="Yes sir, very much so.  Vancouver is an amazing city and I am honored to work at the Prestige."><![CDATA[Yes sir, very much so.  Vancouver is an amazing city and I am honored to work at the Prestige.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir.  I've printed out your statement, Mr. Montolino.  Please take a look and sign it at the bottom.]]></question>
    <saythis><![CDATA[Yes sir.  I've printed out your statement, Mr. Montolino.  Please take a look and sign it at the bottom.]]></saythis>
    <answer rationale="Thank you.  Let me see.  Yes, everything looks fine." value="1" choicesay="Yes sir.  I've printed out your statement, Mr. Montolino.  Please take a look and sign it at the bottom."><![CDATA[Yes sir.  I've printed out your statement, Mr. Montolino.  Please take a look and sign it at the bottom.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Wonderful, Mr. Montolino.  Your total is $1489.94.  How would you like to settle that this morning?]]></question>
    <saythis><![CDATA[Wonderful, Mr. Montolino.  Your total is $1489.94.  How would you like to settle that this morning?##Wonderful, Mr. Montolino.  Your total is one thousand four hundred eighty nine dollars and ninety four cents.  How would you like to settle that this morning?]]></saythis>
    <answer rationale="Please place it on this credit card." value="1" choicesay="Wonderful, Mr. Montolino.  Your total is $1489.94.  How would you like to settle that this morning?##Wonderful, Mr. Montolino.  Your total is one thousand four hundred eighty nine dollars and ninety four cents.  How would you like to settle that this morning?"><![CDATA[Wonderful, Mr. Montolino.  Your total is $1489.94.  How would you like to settle that this morning?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you, sir.  It'll just be a moment.]]></question>
    <saythis><![CDATA[Thank you, sir.  It'll just be a moment.]]></saythis>
    <answer rationale="Sure." value="1" choicesay="Thank you, sir.  It'll just be a moment."><![CDATA[Thank you, sir.  It'll just be a moment.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Check-Out</em> button to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Print Statement</em> button to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you for waiting, sir.  Could you please sign the bottom of the slip?]]></question>
    <saythis><![CDATA[Thank you for waiting, sir.  Could you please sign the bottom of the slip?]]></saythis>
    <answer rationale="Of course.  Here you are." value="1" choicesay="Thank you for waiting, sir.  Could you please sign the bottom of the slip?"><![CDATA[Thank you for waiting, sir.  Could you please sign the bottom of the slip?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you, Mr. Montolino.  I've placed the receipt and your statement into this envelope.]]></question>
    <saythis><![CDATA[Thank you, Mr. Montolino.  I've placed the receipt and your statement into this envelope.]]></saythis>
    <answer rationale="Thank you.  Since, there's no one in line behind me, maybe we can chat a bit while waiting for Marie?" value="1" choicesay="Thank you, Mr. Montolino.  I've placed the receipt and your statement into this envelope."><![CDATA[Thank you, Mr. Montolino.  I've placed the receipt and your statement into this envelope.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Of course, sir, it would be a pleasure.]]></question>
    <saythis><![CDATA[Of course, sir, it would be a pleasure.]]></saythis>
    <answer rationale="So what do you enjoy about your job?" value="1" choicesay="Of course, sir, it would be a pleasure."><![CDATA[Of course, sir, it would be a pleasure.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Definitely the people.  I meet so many interesting people from all over the world.  Like yourself, Mr. Montolino.]]></question>
    <saythis><![CDATA[Definitely the people.  I meet so many interesting people from all over the world.  Like yourself, Mr. Montolino.]]></saythis>
    <answer rationale="Heh.  Well I don't know about that.  But what's so interesting about these people?" value="1" choicesay="Definitely the people.  I meet so many interesting people from all over the world.  Like yourself, Mr. Montolino."><![CDATA[Definitely the people.  I meet so many interesting people from all over the world.  Like yourself, Mr. Montolino.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Well, some are here on vacation, others on business, some alone, some with family or friends.  Some are really nice, some are not so nice.  It's the mix, the variety that I find interesting.]]></question>
    <saythis><![CDATA[Well, some are here on vacation, others on business, some alone, some with family or friends.  Some are really nice, some are not so nice.  It's the mix, the variety that I find interesting.]]></saythis>
    <answer rationale="I'm following you." value="1" choicesay="Well, some are here on vacation, others on business, some alone, some with family or friends.  Some are really nice, some are not so nice.  It's the mix, the variety that I find interesting."><![CDATA[Well, some are here on vacation, others on business, some alone, some with family or friends.  Some are really nice, some are not so nice.  It's the mix, the variety that I find interesting.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[It's kind of like traveling without having to get on a plane.  When I talk to a guest, I get to understand their culture a lttle bit.  And when I can help a guest, it feels like I've accomplished something.]]></question>
    <saythis><![CDATA[It's kind of like traveling without having to get on a plane.  When I talk to a guest, I get to understand their culture a lttle bit.  And when I can help a guest, it feels like I've accomplished something.]]></saythis>
    <answer rationale="I understand.  Are you learning much?" value="1" choicesay="It's kind of like traveling without having to get on a plane.  When I talk to a guest, I get to understand their culture a lttle bit.  And when I can help a guest, it feels like I've accomplished something."><![CDATA[It's kind of like traveling without having to get on a plane.  When I talk to a guest, I get to understand their culture a lttle bit.  And when I can help a guest, it feels like I've accomplished something.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Something new every day, Mr. Montolino.  As you said, I'm new and there sure is a lot to learn.]]></question>
    <saythis><![CDATA[Something new every day, Mr. Montolino.  As you said, I'm new and there sure is a lot to learn.]]></saythis>
    <answer rationale="Good.  The recognition of ignorance is the first step to wisdom." value="1" choicesay="Something new every day, Mr. Montolino.  As you said, I'm new and there sure is a lot to learn."><![CDATA[Something new every day, Mr. Montolino.  As you said, I'm new and there sure is a lot to learn.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir.  I've found that I'm learning not just from my supervisors, but most importantly from the rest of the staff and from our guests.]]></question>
    <saythis><![CDATA[Yes sir.  I've found that I'm learning not just from my supervisors, but most importantly from the rest of the staff and from our guests.]]></saythis>
    <answer rationale="That's good, keep it up.  I have nothing to worry about on your account, you'll do fine.  That kind of attitude will take your far." value="1" choicesay="Yes sir.  I've found that I'm learning not just from my supervisors, but most importantly from the rest of the staff and from our guests."><![CDATA[Yes sir.  I've found that I'm learning not just from my supervisors, but most importantly from the rest of the staff and from our guests.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you sir.  That means a lot to me.  By the way, did you notice that woman waving to us?]]></question>
    <saythis><![CDATA[Thank you sir.  That means a lot to me.  By the way, did you notice that woman waving to us?]]></saythis>
    <answer rationale="Ah, that's Marie." value="1" choicesay="Thank you sir.  That means a lot to me.  By the way, did you notice that woman waving to us?"><![CDATA[Thank you sir.  That means a lot to me.  By the way, did you notice that woman waving to us?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I see the family resemblance.  Please don't let me take up any more of your time, Mr. Montolino.  Is there anything else I may help you with?]]></question>
    <saythis><![CDATA[I see the family resemblance.  Please don't let me take up any more of your time, Mr. Montolino.  Is there anything else I may help you with?]]></saythis>
    <answer rationale="On the contrary, I shall let you return to your duties now." value="1" choicesay="I see the family resemblance.  Please don't let me take up any more of your time, Mr. Montolino.  Is there anything else I may help you with?"><![CDATA[I see the family resemblance.  Please don't let me take up any more of your time, Mr. Montolino.  Is there anything else I may help you with?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you for staying at the Prestige and have a good trip.  Goodbye, Mr. Montolino.]]></question>
    <saythis><![CDATA[Thank you for staying at the Prestige and have a good trip.  Goodbye, Mr. Montolino.]]></saythis>
    <answer rationale="Thank you for your help.  I'll be back.  Ciao." value="1" choicesay="Thank you for staying at the Prestige and have a good trip.  Goodbye, Mr. Montolino."><![CDATA[Thank you for staying at the Prestige and have a good trip.  Goodbye, Mr. Montolino.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
</catalog>
