<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good morning, ma'am.  How may I help you today?]]></question>
    <saythis><![CDATA[Good morning, ma'am.  How may I help you today?]]></saythis>
    <answer rationale="Leave please?" value="1" choicesay="Good morning, ma'am.  How may I help you today?"><![CDATA[Good morning, ma'am.  How may I help you today?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am, may I please have your last name or room number?]]></question>
    <saythis><![CDATA[Yes ma'am, may I please have your last name or room number?]]></saythis>
    <answer rationale="I don't understand.  English not good." value="1" choicesay="Yes ma'am, may I please have your last name or room number?"><![CDATA[Yes ma'am, may I please have your last name or room number?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am, I understand.  What is your last name, please?]]></question>
    <saythis><![CDATA[Yes ma'am, I understand.  What is your last name, please?]]></saythis>
    <answer rationale="I am Li." value="1" choicesay="Yes ma'am, I understand.  What is your last name, please?"><![CDATA[Yes ma'am, I understand.  What is your last name, please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Your name is Mrs. Li?]]></question>
    <saythis><![CDATA[Your name is Mrs. Li?]]></saythis>
    <answer rationale="Yes." value="1" choicesay="Your name is Mrs. Li?"><![CDATA[Your name is Mrs. Li?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Just to confirm, Mrs. Li.  Is your room 1903?]]></question>
    <saythis><![CDATA[Just to confirm, Mrs. Li.  Is your room 1903?##Just to confirm, Mrs. Li.  Is your room nineteen oh three?]]></saythis>
    <answer rationale="Again please?" value="1" choicesay="Just to confirm, Mrs. Li.  Is your room 1903?##Just to confirm, Mrs. Li.  Is your room nineteen oh three?"><![CDATA[Just to confirm, Mrs. Li.  Is your room 1903?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Your room is 1, 9, 0, 3, Mrs. Li?]]></question>
    <saythis><![CDATA[Your room is 1, 9, 0, 3, Mrs. Li?##Your room is one, nine, zero, three, Mrs. Li?]]></saythis>
    <answer rationale="Yes.  Yes." value="1" choicesay="Your room is 1, 9, 0, 3, Mrs. Li?##Your room is one, nine, zero, three, Mrs. Li?"><![CDATA[Your room is 1, 9, 0, 3, Mrs. Li?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You stayed two nights in a Deluxe Harbor Mountain.  Is that correct, ma'am?]]></question>
    <saythis><![CDATA[You stayed two nights in a Deluxe Harbor Mountain.  Is that correct, ma'am?]]></saythis>
    <answer rationale="I don't understand.  English not good." value="1" choicesay="You stayed two nights in a Deluxe Harbor Mountain.  Is that correct, ma'am?"><![CDATA[You stayed two nights in a Deluxe Harbor Mountain.  Is that correct, ma'am?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> button when ready to proceed.</span>]]></question>
    <saythis><![CDATA[Excuse me, ma'am.  Could you please spell your last name?]]></saythis>
    <answer rationale="I don't understand, so sorry." value="1" choicesay="Excuse me, ma'am.  Could you please spell your last name?"><![CDATA[Excuse me, ma'am.  Could you please spell your last name?]]></answer>
    <answer rationale="Yes, Li Xialin." value="1" choicesay="Are you Mrs. Xialin Li?"><![CDATA[Are you Mrs. Xialin Li?]]></answer>
    <answer rationale="No.  Li Xialin." value="1" choicesay="Are you Mrs. Samuel Li?"><![CDATA[Are you Mrs. Samuel Li?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I'm sorry ma'am.  I'll just print out your statement, ok?]]></question>
    <saythis><![CDATA[I'm sorry ma'am.  I'll just print out your statement, ok?]]></saythis>
    <answer rationale="Ah." value="1" choicesay="I'm sorry ma'am.  I'll just print out your statement, ok?"><![CDATA[I'm sorry ma'am.  I'll just print out your statement, ok?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Here is your statement, Mrs. Li.]]></question>
    <saythis><![CDATA[Here is your statement, Mrs. Li.]]></saythis>
    <answer rationale="Ah thank you." value="1" choicesay="Here is your statement, Mrs. Li."><![CDATA[Here is your statement, Mrs. Li.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Please sign it on the bottom if it's OK, ma'am.]]></question>
    <saythis><![CDATA[Please sign it on the bottom if it's OK, ma'am.]]></saythis>
    <answer rationale="Ok. Ok." value="1" choicesay="Please sign it on the bottom if it's OK, ma'am."><![CDATA[Please sign it on the bottom if it's OK, ma'am.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you ma'am.  Your balance is $904.50.]]></question>
    <saythis><![CDATA[Thank you ma'am. Your balance is $904.50.##Thank you ma'am. Your balance is nine hundred and four dollars and fifty cents.]]></saythis>
    <answer rationale="Ah." value="1" choicesay="Thank you ma'am. Your balance is $904.50.##Thank you ma'am. Your balance is nine hundred and four dollars and fifty cents."><![CDATA[Thank you ma'am.  Your balance is $904.50.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Would you like to pay with a credit card, Mrs. Li?]]></question>
    <saythis><![CDATA[Would you like to pay with a credit card, Mrs. Li?]]></saythis>
    <answer rationale="I don't understand." value="1" choicesay="Would you like to pay with a credit card, Mrs. Li?"><![CDATA[Would you like to pay with a credit card, Mrs. Li?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Mastercard, Mrs. Li.  Use your Mastercard?]]></question>
    <saythis><![CDATA[Mastercard, Mrs. Li.  Use your Mastercard?]]></saythis>
    <answer rationale="Yes Mastercard." value="1" choicesay="Mastercard, Mrs. Li.  Use your Mastercard?"><![CDATA[Mastercard, Mrs. Li.  Use your Mastercard?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Can you please give me the Mastercard, ma'am?]]></question>
    <saythis><![CDATA[Can you please give me the Mastercard, ma'am?]]></saythis>
    <answer rationale="Ah.  Ok.  Ok." value="1" choicesay="Can you please give me the Mastercard, ma'am?"><![CDATA[Can you please give me the Mastercard, ma'am?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you.  I'll just be a moment, ma'am.]]></question>
    <saythis><![CDATA[Thank you.  I'll just be a moment, ma'am.]]></saythis>
    <answer rationale="Ah." value="1" choicesay="Thank you.  I'll just be a moment, ma'am."><![CDATA[Thank you.  I'll just be a moment, ma'am.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Check-Out</em> button to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Print Statement</em> button to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you for waiting, ma'am.  Can you please sign the slip at the bottom?]]></question>
    <saythis><![CDATA[Thank you for waiting, ma'am.  Can you please sign the slip at the bottom?]]></saythis>
    <answer rationale="Yes." value="1" choicesay="Thank you for waiting, ma'am.  Can you please sign the slip at the bottom?"><![CDATA[Thank you for waiting, ma'am.  Can you please sign the slip at the bottom?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you, Mrs. Li.  The receipt and a copy of the statement are in the envelope.]]></question>
    <saythis><![CDATA[Thank you, Mrs. Li.  The receipt and a copy of the statement are in the envelope.]]></saythis>
    <answer rationale="Ah.  Thank you." value="1" choicesay="Thank you, Mrs. Li.  The receipt and a copy of the statement are in the envelope."><![CDATA[Thank you, Mrs. Li.  The receipt and a copy of the statement are in the envelope.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Is there anything else I can help you with, ma'am?]]></question>
    <saythis><![CDATA[Is there anything else I can help you with, ma'am?]]></saythis>
    <answer rationale="Ah, uh." value="1" choicesay="Is there anything else I can help you with, ma'am?"><![CDATA[Is there anything else I can help you with, ma'am?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am.  William, could you please help Mrs. Li with her luggage?]]></question>
    <saythis><![CDATA[Yes ma'am.  William, could you please help Mrs. Li with her luggage?]]></saythis>
    <answer rationale="Thank you.  Please taxi?" value="1" choicesay="Yes ma'am.  William, could you please help Mrs. Li with her luggage?"><![CDATA[Yes ma'am.  William, could you please help Mrs. Li with her luggage?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am, William will also get you a taxi.]]></question>
    <saythis><![CDATA[Yes ma'am, William will also get you a taxi.]]></saythis>
    <answer rationale="I don't understand, please." value="1" choicesay="Yes ma'am, William will also get you a taxi."><![CDATA[Yes ma'am, William will also get you a taxi.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Sorry ma'am.  William will get a taxi for you.]]></question>
    <saythis><![CDATA[Sorry ma'am.  William will get a taxi for you.]]></saythis>
    <answer rationale="Ah Ok.  Thank you." value="1" choicesay="Sorry ma'am.  William will get a taxi for you."><![CDATA[Sorry ma'am.  William will get a taxi for you.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You're very welcome.  Thank you for choosing the Prestige, Mrs. Li, and have a good day.  Goodbye.]]></question>
    <saythis><![CDATA[You're very welcome.  Thank you for choosing the Prestige, Mrs. Li, and have a good day.  Goodbye.]]></saythis>
    <answer rationale="Bye bye." value="1" choicesay="You're very welcome.  Thank you for choosing the Prestige, Mrs. Li, and have a good day.  Goodbye."><![CDATA[You're very welcome.  Thank you for choosing the Prestige, Mrs. Li, and have a good day.  Goodbye.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
</catalog>
