<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Good morning, ma'am.  How may I help you today?]]></saythis>
    <answer rationale="Leave please?" value="1" choicesay="Good morning, ma'am.  How may I help you today?"><![CDATA[Good morning, ma'am.  How may I help you today]]></answer>
    <answer rationale="Try again." value="0" choicesay="Good morning, ma'am.  How are you today?"><![CDATA[Good morning, ma'am.  How are you today]]></answer>
    <answer rationale="Try again." value="0" choicesay="Good morning, ma'am.  How do I help you?"><![CDATA[Good morning, ma'am.  How do I help you]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Yes ma'am, may I please have your last name or room number?]]></saythis>
    <answer rationale="I don't understand.  English not good." value="1" choicesay="Yes ma'am, may I please have your last name or room number?"><![CDATA[Yes ma'am, may I please have your last name or room number]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes ma'am, I need your last name or room number, please?"><![CDATA[Yes ma'am, I need your last name or room number, please]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes ma'am, what are you last name or room number?"><![CDATA[Yes ma'am, what are you last name or room number]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Yes ma'am, I understand.  What is your last name, please?]]></saythis>
    <answer rationale="I am Li." value="1" choicesay="Yes ma'am, I understand.  What is your last name, please?"><![CDATA[Yes ma'am, I understand.  What is your last name, please]]></answer>
    <answer rationale="Try again." value="0" choicesay="Ok.  What is last name?"><![CDATA[Ok.  What is last name]]></answer>
    <answer rationale="Try again." value="0" choicesay="Last name for me, please?"><![CDATA[Last name for me, please]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Your name is Ms. Li?]]></saythis>
    <answer rationale="Yes." value="1" choicesay="Your name is Ms. Li?"><![CDATA[Your name is Ms. Li]]></answer>
    <answer rationale="Try again." value="0" choicesay="You Li?"><![CDATA[You Li]]></answer>
    <answer rationale="Try again." value="0" choicesay="Isn't it Ms. Li?"><![CDATA[Isn't it Ms. Li]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Just to confirm, Mrs. Li. Is your room number 1903?##Just to confirm, Mrs. Li. Is your room number nineteen oh three?]]></saythis>
    <answer rationale="Again please?" value="1" choicesay="Just to confirm, Mrs. Li. Is your room number 1903?##Just to confirm, Mrs. Li. Is your room number nineteen oh three?"><![CDATA[Just to confirm, Mrs. Li.  Is your room number 1903]]></answer>
    <answer rationale="Try again." value="0" choicesay="Just to confirm, Mrs. Li. Is your room number 1930?##Just to confirm, Mrs. Li. Is your room number nineteen thirty?"><![CDATA[Just to confirm, Mrs. Li.  Is your room number 1930]]></answer>
    <answer rationale="Try again." value="0" choicesay="Just to confirm, Mrs. Li. Is your room number 1905?##Just to confirm, Mrs. Li. Is your room number nineteen oh five?"><![CDATA[Just to confirm, Mrs. Li.  Is your room number 1905]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Your room is 1, 9, 0, 3, Mrs. Li?##Your room is one, nine, zero, three, Mrs. Li?]]></saythis>
    <answer rationale="Yes.  Yes." value="1" choicesay="Your room is 1, 9, 0, 3, Mrs. Li?##Your room is one, nine, zero, three, Mrs. Li?"><![CDATA[Your room is 1, 9, 0, 3, Mrs. Li]]></answer>
    <answer rationale="Try again." value="0" choicesay="Your room is 1, 9, 3, 0, Mrs. Li?##Your room is one, nine, three, zero, Mrs. Li?"><![CDATA[Your room is 1, 9, 3, 0, Mrs. Li]]></answer>
    <answer rationale="Try again." value="0" choicesay="Your room is 1, 9, 0, 5, Mrs. Li?##Your room is one, nine, zero, five, Mrs. Li?"><![CDATA[Your room is 1, 9, 0, 5, Mrs. Li]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[You stayed two nights in a Deluxe Harbor Mountain.  Is that correct, ma'am?]]></saythis>
    <answer rationale="I don't understand.  English not good." value="1" choicesay="You stayed two nights in a Deluxe Harbor Mountain.  Is that correct, ma'am?"><![CDATA[You stayed two nights in a Deluxe Harbor Mountain.  Is that correct, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="You stayed one night in a Deluxe Harbor Mountain.  Is that correct, ma'am?"><![CDATA[You stayed one night in a Deluxe Harbor Mountain.  Is that correct, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="You stayed two nights in a Deluxe Inner Harbor.  Is that correct, ma'am?"><![CDATA[You stayed two nights in a Deluxe Inner Harbor.  Is that correct, ma'am]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> button when ready to proceed.</span>]]></question>
    <saythis><![CDATA[Excuse me, ma'am.  Could you please spell your last name?]]></saythis>
    <answer rationale="I don't understand, so sorry." value="1" choicesay="Excuse me, ma'am.  Could you please spell your last name?"><![CDATA[Excuse me, ma'am.  Could you please spell your last name?]]></answer>
    <answer rationale="Yes, Li Xialin." value="1" choicesay="Are you Mrs. Xialin Li?"><![CDATA[Are you Mrs. Xialin Li?]]></answer>
    <answer rationale="No.  Li Xialin." value="1" choicesay="Are you Mrs. Samuel Li?"><![CDATA[Are you Mrs. Samuel Li?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[I'm sorry ma'am.  I'll just print out your statement, ok?]]></saythis>
    <answer rationale="Ah." value="1" choicesay="I'm sorry ma'am.  I'll just print out your statement, ok?"><![CDATA[I'm sorry ma'am.  I'll just print out your statement, ok]]></answer>
    <answer rationale="Try again." value="0" choicesay="So sorry ma'am.  I'll print you out, ok?"><![CDATA[So sorry ma'am.  I'll print you out, ok]]></answer>
    <answer rationale="Try again." value="0" choicesay="So sorry ma'am.  I'll take your statement, ok?"><![CDATA[So sorry ma'am.  I'll take your statement, ok]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Here is your statement, Mrs. Li.]]></saythis>
    <answer rationale="Ah thank you." value="1" choicesay="Here is your statement, Mrs. Li."><![CDATA[Here is your statement, Mrs. Li]]></answer>
    <answer rationale="Try again." value="0" choicesay="This is your billing statement, Mrs. Li.  Please examine it with due diligence and sign it if you don't harbor any objections."><![CDATA[This is your billing statement, Mrs. Li.  Please examine it with due diligence and sign it if you don't harbor any objections]]></answer>
    <answer rationale="Try again." value="0" choicesay="Take your statement, Mrs. Li."><![CDATA[Take your statement, Mrs. Li]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Please sign it on the bottom if it's OK, ma'am.]]></saythis>
    <answer rationale="Ok. Ok." value="1" choicesay="Please sign it on the bottom if it's OK, ma'am."><![CDATA[Please sign it on the bottom if it's OK, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="Please sign on bottom if OK, ma'am."><![CDATA[Please sign on bottom if OK, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="Please to sign on bottom if OK, ma'am."><![CDATA[Please to sign on bottom if OK, ma'am]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Thank you ma'am.  Your balance is $904.50.##Thank you ma'am.  Your balance is nine hundred and four dollars and fifty cents.]]></saythis>
    <answer rationale="Ah." value="1" choicesay="Thank you ma'am.  Your balance is $904.50.##Thank you ma'am.  Your balance is nine hundred and four dollars and fifty cents."><![CDATA[Thank you ma'am.  Your balance is $904.50]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you ma'am.  Your balance is $940.05.##Thank you ma'am.  Your balance is nine hundred and forty dollars and five cents."><![CDATA[Thank you ma'am.  Your balance is $940.05]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you ma'am.  Your balance is $409.50.##Thank you ma'am.  Your balance is four hundred and nine dollars and fifty cents."><![CDATA[Thank you ma'am.  Your balance is $409.50]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Would you like to pay with a credit card, Mrs. Li?]]></saythis>
    <answer rationale="I don't understand." value="1" choicesay="Would you like to pay with a credit card, Mrs. Li?"><![CDATA[Would you like to pay with a credit card, Mrs. Li]]></answer>
    <answer rationale="Try again." value="0" choicesay="Do you like to pay with a credit card, Mrs. Li?"><![CDATA[Do you like to pay with a credit card, Mrs. Li]]></answer>
    <answer rationale="Try again." value="0" choicesay="Paying with a credit card, Mrs. Li?"><![CDATA[Paying with a credit card, Mrs. Li]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Mastercard, Mrs. Li.  Use your Mastercard?]]></saythis>
    <answer rationale="Yes Mastercard." value="1" choicesay="Mastercard, Mrs. Li.  Use your Mastercard?"><![CDATA[Mastercard, Mrs. Li.  Use your Mastercard]]></answer>
    <answer rationale="Try again." value="0" choicesay="Visa, Mrs. Li.  Use your Visa?"><![CDATA[Visa, Mrs. Li.  Use your Visa]]></answer>
    <answer rationale="Try again." value="0" choicesay="JCB, Mrs. Li.  Use your JCB?"><![CDATA[JCB, Mrs. Li.  Use your JCB]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Can you please give me the Mastercard, ma'am?]]></saythis>
    <answer rationale="Ah.  Ok.  Ok." value="1" choicesay="Can you please give me the Mastercard, ma'am?"><![CDATA[Can you please give me the Mastercard, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="Please give to me the Mastercard, ma'am?"><![CDATA[Please give to me the Mastercard, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="Would you please give to me the Mastercard, ma'am?"><![CDATA[Would you please give to me the Mastercard, ma'am]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Thank you.  I'll just be a moment, ma'am.]]></saythis>
    <answer rationale="Ah." value="1" choicesay="Thank you.  I'll just be a moment, ma'am."><![CDATA[Thank you.  I'll just be a moment, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="For a while, ma'am."><![CDATA[For a while, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="Moment, ma'am."><![CDATA[Moment, ma'am]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Check-Out</em> button to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Print Statement</em> button to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Thank you for waiting, ma'am.  Can you please sign the slip at the bottom?]]></saythis>
    <answer rationale="Yes." value="1" choicesay="Thank you for waiting, ma'am.  Can you please sign the slip at the bottom?"><![CDATA[Thank you for waiting, ma'am.  Can you please sign the slip at the bottom]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you for waiting, ma'am.  Can't you please sign the slip at the bottom?"><![CDATA[Thank you for waiting, ma'am.  Can't you please sign the slip at the bottom]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you for wait, ma'am.  Can you please to sign the bottom slip?"><![CDATA[Thank you for wait, ma'am.  Can you please to sign the bottom slip]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Thank you, Mrs. Li.  The receipt and a copy of the statement are in the envelope.]]></saythis>
    <answer rationale="Ah.  Thank you." value="1" choicesay="Thank you, Mrs. Li.  The receipt and a copy of the statement are in the envelope."><![CDATA[Thank you, Mrs. Li.  The receipt and a copy of the statement are in the envelope]]></answer>
    <answer rationale="Try again." value="0" choicesay="You're welcome, Mrs. Li.  The receipt and a copy of the statement is in the envelope."><![CDATA[You're welcome, Mrs. Li.  The receipt and a copy of the statement is in the envelope]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you, Mrs. Li.  The receipt and a copy of the statement is in the envelope."><![CDATA[Thank you, Mrs. Li.  The receipt and a copy of the statement is in the envelope]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Is there anything else I can help you with, ma'am?]]></saythis>
    <answer rationale="Ah, uh." value="1" choicesay="Is there anything else I can help you with, ma'am?"><![CDATA[Is there anything else I can help you with, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="Is there anything else I would help you with, ma'am?"><![CDATA[Is there anything else I would help you with, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="Are there anything else I can help you with, ma'am?"><![CDATA[Are there anything else I can help you with, ma'am]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Yes ma'am.  William, could you please help Mrs. Li with her luggage?]]></saythis>
    <answer rationale="Thank you.  Please taxi?" value="1" choicesay="Yes ma'am.  William, could you please help Mrs. Li with her luggage?"><![CDATA[Yes ma'am.  William, could you please help Mrs. Li with her luggage]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes ma'am.  William, please to help Mrs. Li with her luggage?"><![CDATA[Yes ma'am.  William, please to help Mrs. Li with her luggage]]></answer>
    <answer rationale="Try again." value="0" choicesay="No ma'am.  William, would you please help Mrs. Li with her luggage?"><![CDATA[No ma'am.  William, would you please help Mrs. Li with her luggage]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Yes ma'am, William will also get you a taxi.]]></saythis>
    <answer rationale="I don't understand, please." value="1" choicesay="Yes ma'am, William will also get you a taxi."><![CDATA[Yes ma'am, William will also get you a taxi]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes ma'am, William will also take you to a taxi."><![CDATA[Yes ma'am, William will also take you to a taxi]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes ma'am, William can also give you a taxi."><![CDATA[Yes ma'am, William can also give you a taxi]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Sorry ma'am.  William will get a taxi for you.]]></saythis>
    <answer rationale="Ah Ok.  Thank you." value="1" choicesay="Sorry ma'am.  William will get a taxi for you."><![CDATA[Sorry ma'am.  William will get a taxi for you]]></answer>
    <answer rationale="Try again." value="0" choicesay="Sorry ma'am.  William will get a taxi to you."><![CDATA[Sorry ma'am.  William will get a taxi to you]]></answer>
    <answer rationale="Try again." value="0" choicesay="Sorry ma'am.  William will getting a taxi for you."><![CDATA[Sorry ma'am.  William will getting a taxi for you]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[You're very welcome.  Thank you for choosing the Prestige, Mrs. Li, and have a good day.  Goodbye.]]></saythis>
    <answer rationale="Bye bye." value="1" choicesay="You're very welcome.  Thank you for choosing the Prestige, Mrs. Li, and have a good day.  Goodbye."><![CDATA[You're very welcome.  Thank you for choosing the Prestige, Mrs. Li, and have a good day.  Goodbye]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you.  You're welcome for choosing the Prestige, Mrs. Li, and have a good day.  Goodbye."><![CDATA[Thank you.  You're welcome for choosing the Prestige, Mrs. Li, and have a good day.  Goodbye]]></answer>
    <answer rationale="Try again." value="0" choicesay="You're very welcome.  Thank you for staying in the Prestige, Mrs. Li, and have the good day.  Goodbye."><![CDATA[You're very welcome.  Thank you for staying in the Prestige, Mrs. Li, and have the good day.  Goodbye]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
</catalog>
