<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good afternoon, ma'am.  Welcome to the Prestige.  How may I help you?]]></question>
    <saythis><![CDATA[Good afternoon, ma'am.  Welcome to the Prestige.  How may I help you?]]></saythis>
    <answer rationale="Hello.  I need to check out, please." value="1" choicesay="Good afternoon, ma'am.  Welcome to the Prestige.  How may I help you?"><![CDATA[Good afternoon, ma'am.  Welcome to the Prestige.  How may I help you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am, I can help you with that.  May I please have your last name or room number?]]></question>
    <saythis><![CDATA[Yes ma'am, I can help you with that.  May I please have your last name or room number?]]></saythis>
    <answer rationale="My name is Go." value="1" choicesay="Yes ma'am, I can help you with that.  May I please have your last name or room number?"><![CDATA[Yes ma'am, I can help you with that.  May I please have your last name or room number?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Miss Tina Go?  Room 1619?]]></question>
    <saythis><![CDATA[Miss Tina Go?  Room 1619?##Miss Tina Go?  Room sixteen, nineteen?]]></saythis>
    <answer rationale="Correct." value="1" choicesay="Miss Tina Go?  Room 1619?##Miss Tina Go?  Room sixteen, nineteen?"><![CDATA[Miss Tina Go?  Room 1619?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I hope you had a pleasant stay Miss Go.]]></question>
    <saythis><![CDATA[I hope you had a pleasant stay Miss Go.]]></saythis>
    <answer rationale="It was fine.  The hotel is very nice." value="1" choicesay="I hope you had a pleasant stay Miss Go."><![CDATA[I hope you had a pleasant stay Miss Go.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you ma'am.  Just to confirm, your stay was for one night in a Deluxe Inner Harbor room?]]></question>
    <saythis><![CDATA[Thank you ma'am.  Just to confirm, your stay was for one night in a Deluxe Inner Harbor room?]]></saythis>
    <answer rationale="Yes, room 16, 19." value="1" choicesay="Thank you ma'am.  Just to confirm, your stay was for one night in a Deluxe Inner Harbor room?"><![CDATA[Thank you ma'am.  Just to confirm, your stay was for one night in a Deluxe Inner Harbor room?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am.  Did you use the minibar during your stay Miss Go?]]></question>
    <saythis><![CDATA[Yes ma'am.  Did you use the minibar during your stay Miss Go?]]></saythis>
    <answer rationale="No, I didn't." value="1" choicesay="Yes ma'am.  Did you use the minibar during your stay Miss Go?"><![CDATA[Yes ma'am.  Did you use the minibar during your stay Miss Go?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Please give me a moment to print out your statement.]]></question>
    <saythis><![CDATA[Please give me a moment to print out your statement.]]></saythis>
    <answer rationale="OK." value="1" choicesay="Please give me a moment to print out your statement."><![CDATA[Please give me a moment to print out your statement.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> button when ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm sorry, ma'am.  Could you please spell your last name?]]></saythis>
    <answer rationale="G, O," value="1" choicesay="I'm sorry, ma'am.  Could you please spell your last name?"><![CDATA[I'm sorry, ma'am.  Could you please spell your last name?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[The total is $638.65, ma'am.]]></question>
    <saythis><![CDATA[The total is $638.65, ma'am.##The total is six hundred thirty eight dollars and sixty five cents, ma'am.]]></saythis>
    <answer rationale="That much?  I thought the rate was less than $300." value="1" choicesay="The total is $638.65, ma'am.##The total is six hundred thirty eight dollars and sixty five cents, ma'am."><![CDATA[The total is $638.65, ma'am.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am.  The nightly rate is $269.  The other major charges are for meals charged to your room, $311.28.]]></question>
    <saythis><![CDATA[Yes ma'am.  The nightly rate is $269.  The other major charges are for meals charged to your room, $311.28.##Yes ma'am.  The nightly rate is two hundred and sixty nine dollars.  The other major charges are for meals charged to your room, three hundred and eleven dollars and twenty eight cents.]]></saythis>
    <answer rationale="Oh yes.  I forgot I charged the meals to the room.  I guess everything's fine then." value="1" choicesay="Yes ma'am.  The nightly rate is $269.  The other major charges are for meals charged to your room, $311.28.##Yes ma'am.  The nightly rate is two hundred and sixty nine dollars.  The other major charges are for meals charged to your room, three hundred and eleven dollars and twenty eight cents."><![CDATA[Yes ma'am.  The nightly rate is $269.  The other major charges are for meals charged to your room, $311.28.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am.  How would you like to settle the balance?]]></question>
    <saythis><![CDATA[Yes ma'am.  How would you like to settle the balance?]]></saythis>
    <answer rationale="I'd like to pay cash please.  What was the balance again?" value="1" choicesay="Yes ma'am.  How would you like to settle the balance?"><![CDATA[Yes ma'am.  How would you like to settle the balance?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[$638.65.]]></question>
    <saythis><![CDATA[$638.65.##Six hundred thirty eight dollars and sixty five cents.]]></saythis>
    <answer rationale="Here you go." value="1" choicesay="$638.65.##Six hundred thirty eight dollars and sixty five cents."><![CDATA[$638.65.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you ma'am.  Please just give me a moment to print out your receipt and get your change.]]></question>
    <saythis><![CDATA[Thank you ma'am.  Please just give me a moment to print out your receipt and get your change.]]></saythis>
    <answer rationale="Go right ahead." value="1" choicesay="Thank you ma'am.  Please just give me a moment to print out your receipt and get your change."><![CDATA[Thank you ma'am.  Please just give me a moment to print out your receipt and get your change.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you for waiting Miss Go.  Your change is $41.65.  I've placed your statement and receipt into this envelope.]]></question>
    <saythis><![CDATA[Thank you for waiting Miss Go.  Your change is $41.65.  I've placed your statement and receipt into this envelope.##Thank you for waiting Miss Go.  Your change is forty one dollars and sixty five cents.  I've placed your statement and receipt into this envelope.]]></saythis>
    <answer rationale="Thank you." value="1" choicesay="Thank you for waiting Miss Go.  Your change is $41.65.  I've placed your statement and receipt into this envelope.##Thank you for waiting Miss Go.  Your change is forty one dollars and sixty five cents.  I've placed your statement and receipt into this envelope."><![CDATA[Thank you for waiting Miss Go.  Your change is $41.65.  I've placed your statement and receipt into this envelope.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You're welcome.  Is there anything else I can help you with ma'am?]]></question>
    <saythis><![CDATA[You're welcome.  Is there anything else I can help you with ma'am?]]></saythis>
    <answer rationale="My bags?" value="1" choicesay="You're welcome.  Is there anything else I can help you with ma'am?"><![CDATA[You're welcome.  Is there anything else I can help you with ma'am?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[William has placed them on the trolley and will accompany you to your vehicle.]]></question>
    <saythis><![CDATA[William has placed them on the trolley and will accompany you to your vehicle.]]></saythis>
    <answer rationale="I will also need a taxi to the airport." value="1" choicesay="William has placed them on the trolley and will accompany you to your vehicle."><![CDATA[William has placed them on the trolley and will accompany you to your vehicle.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Check-Out</em> button to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Print Statement</em> button to proceed.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Here is your statement, ma'am.  Please take a moment to review it and sign it at the bottom.]]></question>
    <saythis><![CDATA[Here is your statement, ma'am.  Please take a moment to review it and sign it at the bottom.]]></saythis>
    <answer rationale="Thank you.  I'm sorry, it seems I packed away my reading glasses, could you please tell me what the total is?" value="1" choicesay="Here is your statement, ma'am.  Please take a moment to review it and sign it at the bottom."><![CDATA[Here is your statement, ma'am.  Please take a moment to review it and sign it at the bottom.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Of course Miss Go.  Your total is $638.65.]]></question>
    <saythis><![CDATA[Of course Miss Go.  Your total is $638.65.##Of course Miss Go.  Your total is six hundred and thirty eight dollars and sixty five cents.]]></saythis>
    <answer rationale="Pardon me, I didn't get that." value="1" choicesay="Of course Miss Go.  Your total is $638.65.##Of course Miss Go.  Your total is six hundred and thirty eight dollars and sixty five cents."><![CDATA[Of course Miss Go.  Your total is $638.65.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am.  William could you please ask Karl to hail a cab for Miss Go?  Thanks.]]></question>
    <saythis><![CDATA[Yes ma'am.  William could you please ask Karl to hail a cab for Miss Go?  Thanks.]]></saythis>
    <answer rationale="Thank you." value="1" choicesay="Yes ma'am.  William could you please ask Karl to hail a cab for Miss Go?  Thanks."><![CDATA[Yes ma'am.  William could you please ask Karl to hail a cab for Miss Go?  Thanks.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You're welcome.  Is there anything else I can do for you?]]></question>
    <saythis><![CDATA[You're welcome.  Is there anything else I can do for you?]]></saythis>
    <answer rationale="No.  Thank you very much." value="1" choicesay="You're welcome.  Is there anything else I can do for you?"><![CDATA[You're welcome.  Is there anything else I can do for you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[My pleasure, ma'am, and thank you for staying at the Prestige.  Have a safe trip.]]></question>
    <saythis><![CDATA[My pleasure, ma'am, and thank you for staying at the Prestige.  Have a safe trip.]]></saythis>
    <answer rationale="Thanks.  Goodbye." value="1" choicesay="My pleasure, ma'am, and thank you for staying at the Prestige.  Have a safe trip."><![CDATA[My pleasure, ma'am, and thank you for staying at the Prestige.  Have a safe trip.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis><![CDATA[ ]]></saythis>
    <answer rationale="" value="1" choicesay=" "><![CDATA[ ]]></answer>
  </question>
</catalog>
