<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good afternoon, sir.  How may I help you?]]></question>
    <saythis><![CDATA[Good afternoon, sir.  How may I help you?]]></saythis>
    <answer rationale="My name is Ahvrill.  I have a reservation for today." value="1" choicesay="Good afternoon, sir.  How may I help you?"><![CDATA[Good afternoon, sir.  How may I help you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir.  Do you have a reservation?]]></question>
    <saythis><![CDATA[Yes sir.  Do you have a reservation?]]></saythis>
    <answer rationale="I just said I had a reservation for today." value="1" choicesay="Yes sir.  Do you have a reservation?"><![CDATA[Yes sir.  Do you have a reservation?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir, of course.  May I have your confirmation number or last name, please?]]></question>
    <saythis><![CDATA[Yes sir, of course.  May I have your confirmation number or last name, please?]]></saythis>
    <answer rationale="Didn't I just say my name is Ahvrill?  I have no idea what my number is." value="1" choicesay="Yes sir, of course.  May I have your confirmation number or last name, please?"><![CDATA[Yes sir, of course.  May I have your confirmation number or last name, please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes Mr. Overill.  I have your details here.]]></question>
    <saythis><![CDATA[Yes Mr. Overill.  I have your details here.]]></saythis>
    <answer rationale="Ahvrill.  You pronounce it Ahvrill!" value="1" choicesay="Yes Mr. Overill.  I have your details here."><![CDATA[Yes Mr. Overill.  I have your details here.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm very sorry sir, but could you please spell your last name?]]></saythis>
    <answer rationale="Ahvrill.  Just like it sounds.  O, V, E, R, I, L, L.  Ahvrill." value="1" choicesay="I'm very sorry sir, but could you please spell your last name?"><![CDATA[I'm very sorry sir, but could you please spell your last name?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir.  You reserved a Prestige Suite, with check in date for today and check out on the 13th of this month?]]></question>
    <saythis><![CDATA[Yes sir.  You reserved a Prestige Suite, with check in date for today and check out on the 13th of this month?##Yes sir.  You reserved a Prestige Suite, with check in date for today and check out on the thirteenth of this month?]]></saythis>
    <answer rationale="I reserved what?  Can you repeat that?" value="1" choicesay="Yes sir.  You reserved a Prestige Suite, with check in date for today and check out on the 13th of this month?##Yes sir.  You reserved a Prestige Suite, with check in date for today and check out on the thirteenth of this month?"><![CDATA[Yes sir.  You reserved a Prestige Suite, with check in date for today and check out on the 13th of this month?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I'm sorry sir.  You reserved a Prestige Suite, with check in on the 9th and check out on the 13th?]]></question>
    <saythis><![CDATA[I'm sorry sir.  You reserved a Prestige Suite, with check in on the 9th and check out on the 13th?##I'm sorry sir.  You reserved a Prestige Suite, with check in on the ninth and check out on the thirteenth?]]></saythis>
    <answer rationale="Did you mean that I check in today and leave on the 13th?" value="1" choicesay="I'm sorry sir.  You reserved a Prestige Suite, with check in on the 9th and check out on the 13th?##I'm sorry sir.  You reserved a Prestige Suite, with check in on the ninth and check out on the thirteenth?"><![CDATA[I'm sorry sir.  You reserved a Prestige Suite, with check in on the 9th and check out on the 13th?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir.]]></question>
    <saythis><![CDATA[Yes sir.]]></saythis>
    <answer rationale="Well that's what you should say.  But say it clearly, mind you.  What's the rate I'm paying." value="1" choicesay="Yes sir."><![CDATA[Yes sir.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[The rate for the suite is $830 per night.]]></question>
    <saythis><![CDATA[The rate for the suite is $830 per night.##The rate for the suite is eight hundred and thirty dollars per night.]]></saythis>
    <answer rationale="I didn't get you.  How much?" value="1" choicesay="The rate for the suite is $830 per night.##The rate for the suite is eight hundred and thirty dollars per night."><![CDATA[The rate for the suite is $830 per night.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[$830 per night, sir.]]></question>
    <saythis><![CDATA[$830 per night, sir.##Eight hundred and thirty dollars per night, sir.]]></saythis>
    <answer rationale="830?  That's right.  Let's go." value="1" choicesay="$830 per night, sir.##Eight hundred and thirty dollars per night, sir."><![CDATA[$830 per night, sir.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Please fill out and sign this registration card, Mr. Overill.]]></question>
    <saythis><![CDATA[Please fill out and sign this registration card, Mr. Overill.]]></saythis>
    <answer rationale="The name is Ahvrill.  Give me that!" value="1" choicesay="Please fill out and sign this registration card, Mr. Overill."><![CDATA[Please fill out and sign this registration card, Mr. Overill.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I apologize, sir.  I will also need a photo ID and a credit card, please.]]></question>
    <saythis><![CDATA[I apologize, sir.  I will also need a photo ID and a credit card, please.]]></saythis>
    <answer rationale="Alright, just give me a moment to fill this out, ok?" value="1" choicesay="I apologize, sir.  I will also need a photo ID and a credit card, please."><![CDATA[I apologize, sir.  I will also need a photo ID and a credit card, please.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Check In</em> to complete check-in.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Of course sir.]]></question>
    <saythis><![CDATA[Of course sir.]]></saythis>
    <answer rationale="What's that?" value="1" choicesay="Of course sir."><![CDATA[Of course sir.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I said, of course sir.]]></question>
    <saythis><![CDATA[I said, of course sir.]]></saythis>
    <answer rationale="Yeah, that's what I thought.  Here you go." value="1" choicesay="I said, of course sir."><![CDATA[I said, of course sir.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you sir, please give me a moment to complete the check in process.]]></question>
    <saythis><![CDATA[Thank you sir, please give me a moment to complete the check in process.]]></saythis>
    <answer rationale="Huh?" value="1" choicesay="Thank you sir, please give me a moment to complete the check in process."><![CDATA[Thank you sir, please give me a moment to complete the check in process.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you for waiting, sir.  Your key cards are in the envelope and I've written your room number on it as well.]]></question>
    <saythis><![CDATA[Thank you for waiting, sir.  Your key cards are in the envelope and I've written your room number on it as well.]]></saythis>
    <answer rationale="What's my room number then?" value="1" choicesay="Thank you for waiting, sir.  Your key cards are in the envelope and I've written your room number on it as well."><![CDATA[Thank you for waiting, sir.  Your key cards are in the envelope and I've written your room number on it as well.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I've written your room number on that envelope, sir.]]></question>
    <saythis><![CDATA[I've written your room number on that envelope, sir.]]></saythis>
    <answer rationale="What?  I don't understand your English.  Wreeten, dat, enbelope.  I don't understand half of what you're saying." value="1" choicesay="I've written your room number on that envelope, sir."><![CDATA[I've written your room number on that envelope, sir.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I'm sorry sir.  Your room number is on the envelope.]]></question>
    <saythis><![CDATA[I'm sorry sir.  Your room number is on the envelope.]]></saythis>
    <answer rationale="Well so it is.  Are we done then?" value="1" choicesay="I'm sorry sir.  Your room number is on the envelope."><![CDATA[I'm sorry sir.  Your room number is on the envelope.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir, thank you for choosing the Prestige and have a pleasant stay.]]></question>
    <saythis><![CDATA[Yes sir, thank you for choosing the Prestige and have a pleasant stay.]]></saythis>
    <answer rationale="Yeah, yeah." value="1" choicesay="Yes sir, thank you for choosing the Prestige and have a pleasant stay."><![CDATA[Yes sir, thank you for choosing the Prestige and have a pleasant stay.]]></answer>
  </question>
</catalog>
