<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Hello, we have a reservation.]]></question>
    <saythis><![CDATA[Good afternoon, ma'am.  May I have your name or confirmation number please.]]></saythis>
    <answer rationale="Yes.  We are the Manitovs.  Svenka and little Misha, and that is Anatoly.  Our confirmation number is essy, 1, 1, 0, 5." value="1" choicesay="Good afternoon, ma'am.  May I have your name or confirmation number please."><![CDATA[Good afternoon, ma'am.  May I have your name or confirmation number please.]]></answer>
    <answer rationale="Try again." value="0" choicesay="Good afternoon, ma'am.  May I have your last name please."><![CDATA[Good afternoon, ma'am.  May I have your last name please.]]></answer>
    <answer rationale="Try again." value="0" choicesay="Good afternoon, ma'am.  May I have your confirmation number please."><![CDATA[Good afternoon, ma'am.  May I have your confirmation number please.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Hello there young sir.  __________ ESI-1105?]]></question>
    <saythis><![CDATA[Hello there young sir.  Just to confirm ma'am, that is E, S, I, 1, 1, 0, 5?##Hello there young sir.  Just to confirm ma'am, that is E, S, I, one, one, zero, five?]]></saythis>
    <answer rationale="Uh, yes.  E, S, I, 1, 1, 0, 5.  Yes, that's the number." value="1" choicesay="Hello there young sir.  Just to confirm ma'am, that is E, S, I, 1, 1, 0, 5?##Hello there young sir.  Just to confirm ma'am, that is E, S, I, one, one, zero, five?"><![CDATA[Just to confirm ma'am, that is]]></answer>
    <answer rationale="Try again." value="0" choicesay="Hello there young sir.  Do you mean E, S, I, 1, 1, 0, 5?##Hello there young sir.  Do you mean E, S, I, one, one, zero, five?"><![CDATA[Do you mean]]></answer>
    <answer rationale="Try again." value="0" choicesay="Hello there young sir.  I think you mean E, S, I, 1, 1, 0, 5?##Hello there young sir.  I think you mean E, S, I, one, one, zero, five?"><![CDATA[I think you mean]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis/>
    <answer rationale="Try again." value="0" choicesay=" "><![CDATA[ ]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Mrs. Manitov, your reservation is for __________.  Is that correct?]]></question>
    <saythis><![CDATA[Mrs. Manitov, your reservation is for a Deluxe with a Harbor Mountain view for three nights.  Is that correct?]]></saythis>
    <answer rationale="Yes that's right.  You know it's very cold in Russia this time of year, but here the sun is shining, how wonderful.  Anatoly!  Wait by the luggage, there may be thieves here!" value="1" choicesay="Mrs. Manitov, your reservation is for a Deluxe with a Harbor Mountain view for three nights.  Is that correct?"><![CDATA[a Deluxe with a Harbor Mountain view for three nights]]></answer>
    <answer rationale="Try again." value="0" choicesay="Mrs. Manitov, your reservation is for a Deluxe with a Harbor Mountain view for two nights.  Is that correct?"><![CDATA[a Deluxe with a Harbor Mountain view for two nights]]></answer>
    <answer rationale="Try again." value="0" choicesay="Mrs. Manitov, your reservation is for a Deluxe with an Inner Harbor view for two nights.  Is that correct?"><![CDATA[a Deluxe with an Inner Harbor view for two nights]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm sorry ma'am, but could you please repeat the number again?]]></saythis>
    <answer rationale="Uh, yes.  E, S, I, 1, 1, 0, 5.  Yes, that's the number." value="1" choicesay="I'm sorry ma'am, but could you please repeat the number again?"><![CDATA[I'm sorry ma'am, but could you please repeat the number again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.  William is looking after them.]]></question>
    <saythis><![CDATA[I assure you Mrs. Manitov, your things are safe.  William is looking after them.]]></saythis>
    <answer rationale="William?  Who's this William?  I dont know him.  Anatoly, stay right there!" value="1" choicesay="I assure you Mrs. Manitov, your things are safe.  William is looking after them."><![CDATA[I assure you Mrs. Manitov, your things are safe]]></answer>
    <answer rationale="Try again." value="0" choicesay="Don't worry Mrs. Manitov, you are safe.  William is looking after them."><![CDATA[Don't worry Mrs. Manitov, you are safe]]></answer>
    <answer rationale="Try again." value="0" choicesay="You need to trust us, Mrs. Manitov, your things are safe.  William is looking after them."><![CDATA[You need to trust us, Mrs. Manitov, your things are safe]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes, ma'am.  __________?]]></question>
    <saythis><![CDATA[Yes, ma'am.  Will it be the three of you in the room, Mrs. Manitov?]]></saythis>
    <answer rationale="The three of us?  How dare you!  Anatoly my husband?  How ridiculous!" value="1" choicesay="Yes, ma'am.  Will it be the three of you in the room, Mrs. Manitov?"><![CDATA[Will it be the three of you in the room, Mrs. Manitov]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes, ma'am.  Just the three of you in our room, Mrs. Manitov?"><![CDATA[Just the three of you in our room, Mrs. Manitov]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes, ma'am.  How many will there be in your room, Mrs. Manitov?"><![CDATA[How many will there be in your room, Mrs. Manitov]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.  I didn't mean to imply. . .]]></question>
    <saythis><![CDATA[My apologies, madam.  I didn't mean to imply]]></saythis>
    <answer rationale="Of course you meant to imply.  What kind of hotel are you running here?  Anatoly is my driver and bodyguard!" value="1" choicesay="My apologies, madam.  I didn't mean to imply"><![CDATA[My apologies, madam]]></answer>
    <answer rationale="Try again." value="0" choicesay="Well, he was standing right next to you.  I didn't mean to imply"><![CDATA[Well, he was standing right next to you]]></answer>
    <answer rationale="Try again." value="0" choicesay="It's my simple mistake, madam.  I didn't mean to imply"><![CDATA[It's my simple mistake, madam]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________. . .]]></question>
    <saythis><![CDATA[Mrs. Manitov, please accept my humblest]]></saythis>
    <answer rationale="I don't want your apologies.  I just want to finish up here and go to my room.  If we were in St. Petersburg, well you would really be taught a lesson there!" value="1" choicesay="Mrs. Manitov, please accept my humblest"><![CDATA[Mrs. Manitov, please accept my humblest]]></answer>
    <answer rationale="Try again." value="0" choicesay="Mrs. Manitov, you are so very sorry"><![CDATA[Mrs. Manitov, you are so very sorry]]></answer>
    <answer rationale="Try again." value="0" choicesay="Mrs. Manitov, please calm down"><![CDATA[Mrs. Manitov, please calm down]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I am so very sorry, Mrs. Manitov.  Please just complete this form and __________.]]></question>
    <saythis><![CDATA[I am so very sorry, Mrs. Manitov.  Please just complete this form and I shall have you on your way as soon as possible.]]></saythis>
    <answer rationale="Give that to me you fool." value="1" choicesay="I am so very sorry, Mrs. Manitov.  Please just complete this form and I shall have you on your way as soon as possible."><![CDATA[I shall have you on your way as soon as possible]]></answer>
    <answer rationale="Try again." value="0" choicesay="I am so very sorry, Mrs. Manitov.  Please just complete this form and you can leave soon."><![CDATA[you can leave soon]]></answer>
    <answer rationale="Try again." value="0" choicesay="I am so very sorry, Mrs. Manitov.  Please just complete this form and you must hurry away."><![CDATA[you must hurry away]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Yes ma'am, here you go.  So sorry.]]></saythis>
    <answer rationale="Of all the incompetence." value="1" choicesay="Yes ma'am, here you go.  So sorry."><![CDATA[Yes ma'am, here you go.  So sorry]]></answer>
    <answer rationale="Try again." value="0" choicesay="Take it ma'am, please."><![CDATA[Take it ma'am, please]]></answer>
    <answer rationale="Try again." value="0" choicesay="Please calm down, here you go.  I'll be waiting."><![CDATA[Please calm down, here you go.  I'll be waiting]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Here is the form, my passport and my credit card.  Please hurry.]]></question>
    <saythis><![CDATA[Yes ma'am, it will just be a couple of minutes.]]></saythis>
    <answer rationale="Misha, darling, go stand by Anatoly.  We're almost done." value="1" choicesay="Yes ma'am, it will just be a couple of minutes."><![CDATA[Yes ma'am, it will just be a couple of minutes.]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes ma'am, for a while."><![CDATA[Yes ma'am, for a while.]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes ma'am, be done in two seconds."><![CDATA[Yes ma'am, be done in two seconds.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Check In</em> to complete check-in.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.  Here are your passport and credit card.  Your key cards are in the packet and I've written your room number on it.]]></question>
    <saythis><![CDATA[Thank you for waiting Mrs. Manitov.  Here are your passport and credit card.  Your key cards are in the packet and I've written your room number on it.]]></saythis>
    <answer rationale="Well it's about time.  I mean really!" value="1" choicesay="Thank you for waiting Mrs. Manitov.  Here are your passport and credit card.  Your key cards are in the packet and I've written your room number on it."><![CDATA[Thank you for waiting Mrs. Manitov]]></answer>
    <answer rationale="Try again." value="0" choicesay="I am happy you waited, Mrs. Manitov.  Here are your passport and credit card.  Your key cards are in the packet and I've written your room number on it."><![CDATA[I am happy you waited, Mrs. Manitov]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you for the wait Mrs. Manitov.  Here are your passport and credit card.  Your key cards are in the packet and I've written your room number on it."><![CDATA[Thank you for the wait Mrs. Manitov]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am.  __________.  Is there anything else I can do for you Mrs. Manitov?]]></question>
    <saythis><![CDATA[Yes ma'am.  William will see you up to the room.  Is there anything else I can do for you Mrs. Manitov?]]></saythis>
    <answer rationale="You have done more than enough.  Anatoly, Misha, let's go." value="1" choicesay="Yes ma'am.  William will see you up to the room.  Is there anything else I can do for you Mrs. Manitov?"><![CDATA[William will see you up to the room]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes ma'am.  William will see you all up to the room.  Is there anything else I can do for you Mrs. Manitov?"><![CDATA[William will see you all up to the room]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes ma'am.  William will take them up to the room.  Is there anything else I can do for you Mrs. Manitov?"><![CDATA[William will take them up to the room]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.  Please have a pleasant stay.]]></question>
    <saythis><![CDATA[Once again, I'm very sorry for the misunderstanding, madam.  Please have a pleasant stay.]]></saythis>
    <answer rationale="Hmph." value="1" choicesay="Once again, I'm very sorry for the misunderstanding, madam.  Please have a pleasant stay."><![CDATA[Once again, I'm very sorry for the misunderstanding, madam]]></answer>
    <answer rationale="Try again." value="0" choicesay="Now get lost you crazy harpy.  Please have a pleasant stay."><![CDATA[Now get lost you crazy harpy]]></answer>
    <answer rationale="Try again." value="0" choicesay="Once again, I'm very sorry for myself, madam.  Please have a pleasant stay."><![CDATA[Once again, I'm very sorry for myself, madam]]></answer>
  </question>
</catalog>
