<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Happy holidays, ma'am.  Welcome to the Prestige.]]></question>
    <saythis><![CDATA[Happy holidays, ma'am.  Welcome to the Prestige.]]></saythis>
    <answer rationale="Merry Christmas.  I'd like to check in please." value="1" choicesay="Happy holidays, ma'am.  Welcome to the Prestige."><![CDATA[Happy holidays, ma'am.  Welcome to the Prestige.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I can help you with that, ma'am.  Do you have a reservation?]]></question>
    <saythis><![CDATA[I can help you with that, ma'am.  Do you have a reservation?]]></saythis>
    <answer rationale="Yes, I do.  My confirmation number is E, S, I, 4, 0, 3, 9.  The name is Lonc.  Spelled L, O, N, C." value="1" choicesay="I can help you with that, ma'am.  Do you have a reservation?"><![CDATA[I can help you with that, ma'am.  Do you have a reservation?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Mrs. Brigitte Lonc?  Yes, I have your reservation here.]]></question>
    <saythis><![CDATA[Mrs. Brigitte Lonc?  Yes, I have your reservation here.]]></saythis>
    <answer rationale="Very good." value="1" choicesay="Mrs. Brigitte Lonc?  Yes, I have your reservation here."><![CDATA[Mrs. Brigitte Lonc?  Yes, I have your reservation here.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Your reservation is for a Premier Harbor Mountain room for four nights.  Is that correct, ma'am?]]></question>
    <saythis><![CDATA[Your reservation is for a Premier Harbor Mountain room for four nights.  Is that correct, ma'am?]]></saythis>
    <answer rationale="Four nights?  Does that mean I am checking out the day after Christmas." value="1" choicesay="Your reservation is for a Premier Harbor Mountain room for four nights.  Is that correct, ma'am?"><![CDATA[Your reservation is for a Premier Harbor Mountain room for four nights.  Is that correct, ma'am?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm sorry ma'am, but could you please repeat your confirmation number again?]]></saythis>
    <answer rationale=" E, S, I, 4, 0, 3, 9" value="1" choicesay="I'm sorry ma'am, but could you please repeat your confirmation number again?"><![CDATA[I'm sorry ma'am, but could you please repeat your confirmation number again?]]></answer>
    <answer rationale="L, O, N, C" value="1" choicesay="I'm sorry ma'am, but could you please spell your last name again?"><![CDATA[I'm sorry ma'am, but could you please spell your last name again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am.  You are scheduled to check out on the 26th.]]></question>
    <saythis><![CDATA[Yes ma'am.  You are scheduled to check out on the 26th.##Yes ma'am.  You are scheduled to check out on the twenty-sixth.]]></saythis>
    <answer rationale="Ah, OK.  Then everything is correct." value="1" choicesay="Yes ma'am.  You are scheduled to check out on the 26th.##Yes ma'am.  You are scheduled to check out on the twenty-sixth."><![CDATA[Yes ma'am.  You are scheduled to check out on the 26th.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Mrs. Lonc, could you please fill out this registration card and provide some form of picture ID.]]></question>
    <saythis><![CDATA[Mrs. Lonc, could you please fill out this registration card and provide some form of picture ID.]]></saythis>
    <answer rationale="Yes, of course.  Is a passport OK?" value="1" choicesay="Mrs. Lonc, could you please fill out this registration card and provide some form of picture ID."><![CDATA[Mrs. Lonc, could you please fill out this registration card and provide some form of picture ID.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am, a passport's fine.]]></question>
    <saythis><![CDATA[Yes ma'am, a passport's fine.]]></saythis>
    <answer rationale="OK.  Now if I can only find my pen." value="1" choicesay="Yes ma'am, a passport's fine."><![CDATA[Yes ma'am, a passport's fine.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[There's a pen next to your right elbow, Mrs. Lonc.]]></question>
    <saythis><![CDATA[There's a pen next to your right elbow, Mrs. Lonc.]]></saythis>
    <answer rationale="Oh, no thank you.  I never use public pens.  Ah, there it is." value="1" choicesay="There's a pen next to your right elbow, Mrs. Lonc."><![CDATA[There's a pen next to your right elbow, Mrs. Lonc.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Sorry to keep you waiting.  Here you go.]]></question>
    <saythis><![CDATA[That's quite alright, madam.  Thank you.]]></saythis>
    <answer rationale="You're welcome." value="1" choicesay="That's quite alright, madam.  Thank you."><![CDATA[That's quite alright, madam.  Thank you.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Mrs. Lonc, we also require a credit card or cash deposit at check in time for incidentals.]]></question>
    <saythis><![CDATA[Mrs. Lonc, we also require a credit card or cash deposit at check in time for incidentals.]]></saythis>
    <answer rationale="Yes, of course.  Here is my card." value="1" choicesay="Mrs. Lonc, we also require a credit card or cash deposit at check in time for incidentals."><![CDATA[Mrs. Lonc, we also require a credit card or cash deposit at check in time for incidentals.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you, ma'am.  Please give me moment to enter in the rest of your details.]]></question>
    <saythis><![CDATA[Thank you, ma'am.  Please give me moment to enter in the rest of your details.]]></saythis>
    <answer rationale="You're welcome, go ahead please." value="1" choicesay="Thank you, ma'am.  Please give me moment to enter in the rest of your details."><![CDATA[Thank you, ma'am.  Please give me moment to enter in the rest of your details.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Check In</em> to complete check-in.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you for waiting Mrs. Lonc.  Here are your passport and credit card.  Your key cards are in the packet and I've written your room number on it.]]></question>
    <saythis><![CDATA[Thank you for waiting Mrs. Lonc.  Here are your passport and credit card.  Your key cards are in the packet and I've written your room number on it.]]></saythis>
    <answer rationale="Thank you.  And my luggage?" value="1" choicesay="Thank you for waiting Mrs. Lonc.  Here are your passport and credit card.  Your key cards are in the packet and I've written your room number on it."><![CDATA[Thank you for waiting Mrs. Lonc.  Here are your passport and credit card.  Your key cards are in the packet and I've written your room number on it.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes ma'am.  William will see you up to the room with the luggage.  Is there anything else I can help you with, ma'am?]]></question>
    <saythis><![CDATA[Yes ma'am.  William will see you up to the room with the luggage.  Is there anything else I can help you with, ma'am?]]></saythis>
    <answer rationale="Yes, could you tell me if anything special is planned for the holiday?  You're Christmas decor is so lovely." value="1" choicesay="Yes ma'am.  William will see you up to the room with the luggage.  Is there anything else I can help you with, ma'am?"><![CDATA[Yes ma'am.  William will see you up to the room with the luggage.  Is there anything else I can help you with, ma'am?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you, ma'am. We have a number of special events planned.]]></question>
    <saythis><![CDATA[Thank you, ma'am. We have a number of special events planned.]]></saythis>
    <answer rationale="Oh good." value="1" choicesay="Thank you, ma'am. We have a number of special events planned."><![CDATA[Thank you, ma'am. We have a number of special events planned.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You've noticed the lights and decor.  On Christmas Eve, Tollman's Grill and The Lighthouse have special dinner menus.]]></question>
    <saythis><![CDATA[You've noticed the lights and decor.  On Christmas Eve, Tollman's Grill and The Lighthouse have special dinner menus.]]></saythis>
    <answer rationale="That sound's tempting." value="1" choicesay="You've noticed the lights and decor.  On Christmas Eve, Tollman's Grill and The Lighthouse have special dinner menus."><![CDATA[You've noticed the lights and decor.  On Christmas Eve, Tollman's Grill and The Lighthouse have special dinner menus.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[On Christmas morning, there will be a party in the main ballroom for all of our guests.  There'll be a small presents for the children and a free brunch buffet.]]></question>
    <saythis><![CDATA[On Christmas morning, there will be a party in the main ballroom for all of our guests.  There'll be a small presents for the children and a free brunch buffet.]]></saythis>
    <answer rationale="How enchanting." value="1" choicesay="On Christmas morning, there will be a party in the main ballroom for all of our guests.  There'll be a small presents for the children and a free brunch buffet."><![CDATA[On Christmas morning, there will be a party in the main ballroom for all of our guests.  There'll be a small presents for the children and a free brunch buffet.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes, ma'am, and throughout this week we are hosting strolling Christmas carolers and brass bands to put everyone in the mood.]]></question>
    <saythis><![CDATA[Yes, ma'am, and throughout this week we are hosting strolling Christmas carolers and brass bands to put everyone in the mood.]]></saythis>
    <answer rationale="That sounds wonderful." value="1" choicesay="Yes, ma'am, and throughout this week we are hosting strolling Christmas carolers and brass bands to put everyone in the mood."><![CDATA[Yes, ma'am, and throughout this week we are hosting strolling Christmas carolers and brass bands to put everyone in the mood.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[It's very Christmasy, Mrs. Lonc.]]></question>
    <saythis><![CDATA[It's very Christmasy, Mrs. Lonc.]]></saythis>
    <answer rationale="Thank you for your help.  I'll let you attend to the other guests now." value="1" choicesay="It's very Christmasy, Mrs. Lonc."><![CDATA[It's very Christmasy, Mrs. Lonc.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You're welcome, ma'am.  Thank you for choosing the Prestige and Merry Christmas!]]></question>
    <saythis><![CDATA[You're welcome, ma'am.  Thank you for choosing the Prestige and Merry Christmas!]]></saythis>
    <answer rationale="Merry Chistmas." value="1" choicesay="You're welcome, ma'am.  Thank you for choosing the Prestige and Merry Christmas!"><![CDATA[You're welcome, ma'am.  Thank you for choosing the Prestige and Merry Christmas!]]></answer>
  </question>
</catalog>
