<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.  How may I help you?]]></question>
    <saythis><![CDATA[Good afternoon sir, welcome to the Prestige.  How may I help you?]]></saythis>
    <answer rationale="How are you?  I'd like to check-in please." value="1" choicesay="Good afternoon sir, welcome to the Prestige.  How may I help you?"><![CDATA[Good afternoon sir, welcome to the Prestige]]></answer>
    <answer rationale="Try again." value="0" choicesay="Good morning sir, welcome to the Prestige.  How may I help you?"><![CDATA[Good morning sir, welcome to the Prestige]]></answer>
    <answer rationale="Try again." value="0" choicesay="Good evening sir, welcome to the Prestige.  How may I help you?"><![CDATA[Good evening sir, welcome to the Prestige]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir.  __________?]]></question>
    <saythis><![CDATA[Yes sir.  Do you have a reservation for today?]]></saythis>
    <answer rationale="Yes I do.  I made it about six days ago.  The last name is Koh.  K, O, H." value="1" choicesay="Yes sir.  Do you have a reservation for today?"><![CDATA[Do you have a reservation for today]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes sir.  Do you have for today a reservation?"><![CDATA[Do you have for today a reservation]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes sir.  Do you want a reservation for today?"><![CDATA[Do you want a reservation for today]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.  Do you have a confirmation number?]]></question>
    <saythis><![CDATA[I'm sorry Mr. Koh, we don't seem to have a reservation under your last name.  Do you have a confirmation number?]]></saythis>
    <answer rationale="Dr. Koh, please.  I know they gave me a number but I wasn't able to write it down." value="1" choicesay="I'm sorry Mr. Koh, we don't seem to have a reservation under your last name.  Do you have a confirmation number?"><![CDATA[I'm sorry Mr. Koh, we don't seem to have a reservation under your last name]]></answer>
    <answer rationale="Try again." value="0" choicesay="I'm sorry Mr. Koh, we don't have no reservation under your last name.  Do you have a confirmation number?"><![CDATA[I'm sorry Mr. Koh, we don't have no reservation under your last name]]></answer>
    <answer rationale="Try again." value="0" choicesay="I'm sorry Mr. Koh, you don't have a reservation under your last name.  Do you have a confirmation number?"><![CDATA[I'm sorry Mr. Koh, you don't have a reservation under your last name]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.  Let me check our system again.  The last name is Koh.  K, O, H, right?]]></question>
    <saythis><![CDATA[Sorry Doctor.  Let me check our system again.  The last name is Koh.  K, O, H, right?]]></saythis>
    <answer rationale="That's alright.  Yes, K, O, H." value="1" choicesay="Sorry Doctor.  Let me check our system again.  The last name is Koh.  K, O, H, right?"><![CDATA[Sorry Doctor]]></answer>
    <answer rationale="Try again." value="0" choicesay="Well excuse me Doctor.  Let me check our system again.  The last name is Koh.  K, O, H, right?"><![CDATA[Well excuse me Doctor]]></answer>
    <answer rationale="Try again." value="0" choicesay="Doctor Koh then.  Let me check our system again.  The last name is Koh.  K, O, H, right?"><![CDATA[Doctor Koh then]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm sorry sir, but could you please spell your last name again?]]></saythis>
    <answer rationale="K, O, H" value="1" choicesay="I'm sorry sir, but could you please spell your last name again?"><![CDATA[I'm sorry sir, but could you please spell your last name again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.  Let me try searching for K, O.]]></question>
    <saythis><![CDATA[Maybe they misspelled your name Doctor.  Let me try searching for K, O.]]></saythis>
    <answer rationale="I hope you find it." value="1" choicesay="Maybe they misspelled your name Doctor.  Let me try searching for K, O."><![CDATA[Maybe they misspelled your name Doctor]]></answer>
    <answer rationale="Try again." value="0" choicesay="Maybe you are misspelled Doctor.  Let me try searching for K, O."><![CDATA[Maybe you are misspelled Doctor]]></answer>
    <answer rationale="Try again." value="0" choicesay="I've got a good idea Doctor.  Let me try searching for K, O."><![CDATA[I've got a good idea Doctor]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[There it is. __________?]]></question>
    <saythis><![CDATA[There it is. Are you Dr. Hai-Ping Ko?]]></saythis>
    <answer rationale="Yes, that's me.  That's not the first time this has happened.  Everybody forgets to put the H on the end." value="1" choicesay="There it is. Are you Dr. Hai-Ping Ko?"><![CDATA[Are you Dr. Hai-Ping Ko]]></answer>
    <answer rationale="Try again." value="0" choicesay="There it is. Are you Dr. Melinda Ko?"><![CDATA[Are you Dr. Melinda Ko]]></answer>
    <answer rationale="Try again." value="0" choicesay="There it is. Are you Dr. Hainan Ko?"><![CDATA[Are you Dr. Hainan Ko]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I can sympathize with you Dr. Koh.  We have you reserved for __________.]]></question>
    <saythis><![CDATA[I can sympathize with you Dr. Koh.  We have you reserved for an Inner Harbor Deluxe at a rate of $359 per night.##I can sympathize with you Dr. Koh.  We have you reserved for an Inner Harbor Deluxe at a rate of three hundred and fifty nine dollars per night.]]></saythis>
    <answer rationale="Well at least they got that right." value="1" choicesay="I can sympathize with you Dr. Koh.  We have you reserved for an Inner Harbor Deluxe at a rate of $359 per night.##I can sympathize with you Dr. Koh.  We have you reserved for an Inner Harbor Deluxe at a rate of three hundred and fifty nine dollars per night."><![CDATA[an Inner Harbor Deluxe at a rate of $359 per night]]></answer>
    <answer rationale="Try again." value="0" choicesay="I can sympathize with you Dr. Koh.  We have you reserved for an Inner Harbor Premier at a rate of $359 per night.##I can sympathize with you Dr. Koh.  We have you reserved for an Inner Harbor Premier at a rate of three hundred and fifty nine dollars per night."><![CDATA[an Inner Harbor Premier at a rate of $359 per night]]></answer>
    <answer rationale="Try again." value="0" choicesay="I can sympathize with you Dr. Koh.  We have you reserved for an Inner Harbor Suite at a rate of $559 per night.##I can sympathize with you Dr. Koh.  We have you reserved for an Inner Harbor Suite at a rate of five hundred and fifty nine dollars per night."><![CDATA[an Inner Harbor Suite at a rate of $559 per night]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Are you still checking out on May 8th, Doctor?##Are you still checking out on May eighth, Doctor?]]></saythis>
    <answer rationale="Yes that's right.  But my flight is at seven thirty at night.  What is the latest check out time?" value="1" choicesay="Are you still checking out on May 8th, Doctor?##Are you still checking out on May eighth, Doctor?"><![CDATA[Are you still checking out on May 8th, Doctor]]></answer>
    <answer rationale="Try again." value="0" choicesay="Are you still checking out on May 11th, Mr. Koh?##Are you still checking out on May eleventh, Mr. Koh?"><![CDATA[Are you still checking out on May 11th, Mr. Koh]]></answer>
    <answer rationale="Try again." value="0" choicesay="Are you still checking out on May 11th, Doctor Koh?##Are you still checking out on May eleventh, Doctor Koh?"><![CDATA[Are you still checking out on May 11th, Doctor Koh]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Late check out is at one but we can usually extend it to two o'clock.]]></saythis>
    <answer rationale="That's still early, is it possible to check out at 5 instead?" value="1" choicesay="Late check out is at one but we can usually extend it to two o'clock."><![CDATA[Late check out is at one but we can usually extend it to two o'clock]]></answer>
    <answer rationale="Try again." value="0" choicesay="Checking out late is one but then we usually do extend it to two o'clock."><![CDATA[Checking out late is one but then we usually do extend it to two o'clock]]></answer>
    <answer rationale="Try again." value="0" choicesay="To check out late is at one but usually you can at two o'clock."><![CDATA[To check out late is at one but usually you can at two o'clock]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.  Unfortunately, we'd have to charge you another night for a later check out time.]]></question>
    <saythis><![CDATA[I'm sorry sir, but two is the latest.  Unfortunately, we'd have to charge you another night for a later check out time.]]></saythis>
    <answer rationale="That's alright it's not your fault.  If you could please note the late check out, that would be fine." value="1" choicesay="I'm sorry sir, but two is the latest.  Unfortunately, we'd have to charge you another night for a later check out time."><![CDATA[I'm sorry sir, but two is the latest]]></answer>
    <answer rationale="Try again." value="0" choicesay="I'm sorry sir, but it is only two.  Unfortunately, we'd have to charge you another night for a later check out time."><![CDATA[I'm sorry sir, but it is only two]]></answer>
    <answer rationale="Try again." value="0" choicesay="I'm sorry sir, but you need to leave at two.  Unfortunately, we'd have to charge you another night for a later check out time."><![CDATA[I'm sorry sir, but you need to leave at two]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Certainly Doctor, I'll do that.  __________.]]></question>
    <saythis><![CDATA[Certainly Doctor, I'll do that.  If I could just have you fill out and sign this registration form.]]></saythis>
    <answer rationale="Thank you.  Just give me a second." value="1" choicesay="Certainly Doctor, I'll do that.  If I could just have you fill out and sign this registration form."><![CDATA[If I could just have you fill out and sign this registration form]]></answer>
    <answer rationale="Try again." value="0" choicesay="Certainly Doctor, I'll do that.  If you can fill out and sign this registration form, it would be good."><![CDATA[If you can fill out and sign this registration form, it would be good]]></answer>
    <answer rationale="Try again." value="0" choicesay="Certainly Doctor, I'll do that.  Please fill out and sign this registration form, thank you."><![CDATA[Please fill out and sign this registration form, thank you]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Check In</em> to complete check-in.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Of course, Doctor.]]></saythis>
    <answer rationale="Thanks." value="1" choicesay="Of course, Doctor."><![CDATA[Of course, Doctor]]></answer>
    <answer rationale="Try again." value="0" choicesay="I'm waiting, Doctor."><![CDATA[I'm waiting, Doctor]]></answer>
    <answer rationale="Try again." value="0" choicesay="I'll be patient, Doctor."><![CDATA[I'll be patient, Doctor]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Here's the form and I guess you'll need my passport and credit card too.]]></question>
    <saythis><![CDATA[Thank you Dr. Koh.  Seems like you're an expert at this.  I'll just need to input your data into the system.]]></saythis>
    <answer rationale="OK.  I do travel a lot heh." value="1" choicesay="Thank you Dr. Koh.  Seems like you're an expert at this.  I'll just need to input your data into the system."><![CDATA[Thank you Dr. Koh.  Seems like you're an expert at this.  I'll just need to input your data into the system.]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you Dr. Koh.  You always know what you're doing.  I'll just need to input your data into the system."><![CDATA[Thank you Dr. Koh.  You always know what you're doing.  I'll just need to input your data into the system.]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you Dr. Koh.  Seems like you're good at this.  I'll just need to input your data into the system."><![CDATA[Thank you Dr. Koh.  Seems like you're good at this.  I'll just need to input your data into the system.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Here you are, Doctor.  __________.  Is there anything else I can help you with today?]]></question>
    <saythis><![CDATA[Here you are, Doctor.  I've written your room number on the key packet.  Is there anything else I can help you with today?]]></saythis>
    <answer rationale="No, I think that takes care of everything.  Thanks so much." value="1" choicesay="Here you are, Doctor.  I've written your room number on the key packet.  Is there anything else I can help you with today?"><![CDATA[I've written your room number on the key packet]]></answer>
    <answer rationale="Try again." value="0" choicesay="Here you are, Doctor.  You will be in room 519.  Is there anything else I can help you with today?#Here you are, Doctor.  You will be in room five, one, nine.  Is there anything else I can help you with today?"><![CDATA[You will be in room 519]]></answer>
    <answer rationale="Try again." value="0" choicesay="Here you are, Doctor.  You will be in room 1520.  Is there anything else I can help you with today?##Here you are, Doctor.  You will be in room one, five, two, zero.  Is there anything else I can help you with today?"><![CDATA[You will be in room 1520]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[You're welcome Doctor.  Please enjoy your stay.]]></saythis>
    <answer rationale="I will.  Goodbye." value="1" choicesay="You're welcome Doctor.  Please enjoy your stay."><![CDATA[You're welcome Doctor.  Please enjoy your stay]]></answer>
    <answer rationale="Try again." value="0" choicesay="You're welcome Doctor.  Have a good time."><![CDATA[You're welcome Doctor.  Have a good time]]></answer>
    <answer rationale="Try again." value="0" choicesay="You're welcome Doctor.  Please to enjoy your staying."><![CDATA[You're welcome Doctor.  Please to enjoy your staying]]></answer>
  </question>
</catalog>
