<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good morning, my wife and I would like to check in please?]]></question>
    <saythis><![CDATA[Good morning, welcome to the Prestige.  May I have your name or confirmation number please?]]></saythis>
    <answer rationale="It's Mr. and Mrs. Marc Hews." value="1" choicesay="Good morning, welcome to the Prestige.  May I have your name or confirmation number please?"><![CDATA[Good morning, welcome to the Prestige.  May I have your name or confirmation number please?]]></answer>
    <answer rationale="Try again." value="0" choicesay="Good morning sir, ma'am.  Welcome to the Prestige.  May I have your name or confirmation number please?"><![CDATA[Good morning sir, ma'am.  Welcome to the Prestige.  May I have your name or confirmation number please?]]></answer>
    <answer rationale="Try again." value="0" choicesay="Good morning ma'am, sir.  Welcome to the Prestige.  May I have your name or confirmation number please?"><![CDATA[Good morning ma'am, sir.  Welcome to the Prestige.  May I have your name or confirmation number please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I have your reservation here Mr. and Mrs. Hews.  __________.  Is that correct?]]></question>
    <saythis><![CDATA[I have your reservation here Mr. and Mrs. Hews.  Checking in today and checking out on the 11th.  Is that correct?##I have your reservation here Mr. and Mrs. Hews.  Checking in today and checking out on the eleventh.  Is that correct?]]></saythis>
    <answer rationale="Try again." value="0" choicesay="I have your reservation here Mr. and Mrs. Hews.  Checking in today and checking out on the 21st.  Is that correct?##I have your reservation here Mr. and Mrs. Hews.  Checking in today and checking out on the twenty-first.  Is that correct?"><![CDATA[Checking in today and checking out on the 21st]]></answer>
    <answer rationale="Yes that's correct.  Were we able to get the Inner Harbor view?  I requested it from the travel agent but she wasn't able to confirm it at the time of the reservation." value="1" choicesay="I have your reservation here Mr. and Mrs. Hews.  Checking in today and checking out on the 11th.  Is that correct?##I have your reservation here Mr. and Mrs. Hews.  Checking in today and checking out on the eleventh.  Is that correct?"><![CDATA[Checking in today and checking out on the 11th]]></answer>
    <answer rationale="Try again." value="0" choicesay="I have your reservation here Mr. and Mrs. Hews.  Checking in today and checking out on the 9th.  Is that correct?##I have your reservation here Mr. and Mrs. Hews.  Checking in today and checking out on the ninth.  Is that correct?"><![CDATA[Checking in today and checking out on the 9th]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir.  We were able to confirm __________.]]></question>
    <saythis><![CDATA[Yes sir.  We were able to confirm an Inner Harbor Deluxe at $269 per night.##Yes sir.  We were able to confirm an Inner Harbor Deluxe at two hundred and sixty nine dollars per night.]]></saythis>
    <answer rationale="Great.  See Yelena, I told you there was nothing to be worried about." value="1" choicesay="Yes sir.  We were able to confirm an Inner Harbor Deluxe at $269 per night.##Yes sir.  We were able to confirm an Inner Harbor Deluxe at two hundred and sixty nine dollars per night."><![CDATA[an Inner Harbor Deluxe at $269 per night]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes sir.  We were able to confirm an Inner Harbor Deluxe at $239 per night.##Yes sir.  We were able to confirm an Inner Harbor Deluxe at two hundred and thirty nine dollars per night."><![CDATA[an Inner Harbor Deluxe at $239 per night]]></answer>
    <answer rationale="Try again." value="0" choicesay="Yes sir.  We were able to confirm an Inner Harbor Deluxe at $329 per night.##Yes sir.  We were able to confirm an Inner Harbor Deluxe at three hundred and twenty nine dollars per night."><![CDATA[an Inner Harbor Deluxe at $329 per night]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Could you please fill out and sign__________ Mr. Hews?]]></question>
    <saythis><![CDATA[Could you please fill out and sign this registration form Mr. Hews?]]></saythis>
    <answer rationale="Yelena could you take care of the form while I look for our passports?" value="1" choicesay="Could you please fill out and sign this registration form Mr. Hews?"><![CDATA[this registration form]]></answer>
    <answer rationale="Try again." value="0" choicesay="Could you please fill out and sign this checking in form Mr. Hews?"><![CDATA[this checking in form]]></answer>
    <answer rationale="Try again." value="0" choicesay="Could you please fill out and sign this hotel form Mr. Hews?"><![CDATA[this hotel form]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm sorry sir, but could you please spell your last name?]]></saythis>
    <answer rationale="It's H, E, W, S" value="1" choicesay="I'm sorry sir, but could you please spell your last name?"><![CDATA[I'm sorry sir, but could you please spell your last name?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yelena, can you give the agent that form and our passports?]]></question>
    <saythis><![CDATA[Thank you ma'am.  It will just be a moment while I input your information into the system.]]></saythis>
    <answer rationale="Ok.  We'll be right here." value="1" choicesay="Thank you ma'am.  It will just be a moment while I input your information into the system."><![CDATA[Thank you ma'am.  It will just be a moment while I input your information into the system.]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you sir.  It will just be a moment while I input your information into the system."><![CDATA[Thank you sir.  It will just be a moment while I input your information into the system.]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you guys.  It will just be a moment while I input your information into the system."><![CDATA[Thank you guys.  It will just be a moment while I input your information into the system.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[Will you be using the same credit card that you made the reservation with?]]></saythis>
    <answer rationale="I'm not sure.  Which card was used?" value="1" choicesay="Will you be using the same credit card that you made the reservation with?"><![CDATA[Will you be using the same credit card that you made the reservation with]]></answer>
    <answer rationale="Try again." value="0" choicesay="Will you please use the same credit card that you made the reservation with?"><![CDATA[Will you please use the same credit card that you made the reservation with]]></answer>
    <answer rationale="Try again." value="0" choicesay="Are you using a different credit card from the reservation?"><![CDATA[Are you using a different credit card from the reservation]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[It's a __________.]]></question>
    <saythis><![CDATA[It's a Visa card with the last four digits 4, 2, 4, 7.##It's a Visa card with the last four digits four, two, four, seven.]]></saythis>
    <answer rationale="Wait a second I need to check.  Yes, that's the one." value="1" choicesay="It's a Visa card with the last four digits 4, 2, 4, 7.##It's a Visa card with the last four digits four, two, four, seven."><![CDATA[Visa card with the last four digits 4, 2, 4, 7]]></answer>
    <answer rationale="Try again." value="0" choicesay="It's a Visa card with the last four digits 6, 6, 8, 7.##It's a Visa card with the last four digits six, six, eight, seven."><![CDATA[Visa card with the last four digits 6, 6, 8, 7]]></answer>
    <answer rationale="Try again." value="0" choicesay="It's a Visa card with the last four digits 2, 5, 7, 4.##It's a Visa card with the last four digits two, five, seven, four."><![CDATA[Visa card with the last four digits 2, 5, 7, 4]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[May I have the card, please?]]></saythis>
    <answer rationale="Why do you need the card?  We prepaid for the room when we booked at the travel agent." value="1" choicesay="May I have the card, please?"><![CDATA[May I have the card, please]]></answer>
    <answer rationale="Try again." value="0" choicesay="I need that credit card if you please?"><![CDATA[I need that credit card if you please]]></answer>
    <answer rationale="Try again." value="0" choicesay="Credit card, please?"><![CDATA[Credit card, please]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[I'm sorry Mr. Hews.  You did.  __________.]]></question>
    <saythis><![CDATA[I'm sorry Mr. Hews.  You did.  But we also ask for a card or cash deposit at check in time for incidental charges like the minibar or meals.]]></saythis>
    <answer rationale="Oh I understand here you go then." value="1" choicesay="I'm sorry Mr. Hews.  You did.  But we also ask for a card or cash deposit at check in time for incidental charges like the minibar or meals."><![CDATA[But we also ask for a card or cash deposit at check in time for incidental charges like the minibar or meals]]></answer>
    <answer rationale="Try again." value="0" choicesay="I'm sorry Mr. Hews.  You did.  But we also ask for a card or cash deposit at check in time as part of hotel policy."><![CDATA[But we also ask for a card or cash deposit at check in time as part of hotel policy]]></answer>
    <answer rationale="Try again." value="0" choicesay="I'm sorry Mr. Hews.  You did.  But we also ask for a card or cash deposit at check in time to make sure guests can settle their bills."><![CDATA[But we also ask for a card or cash deposit at check in time to make sure guests can settle their bills]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.  Here are your passports and credit card.  I've written your room number on the key packet.]]></question>
    <saythis><![CDATA[You're all checked in now Mr. and Mrs. Hews.  Here are your passports and credit card.  I've written your room number on the key packet.]]></saythis>
    <answer rationale="Thank you very much." value="1" choicesay="You're all checked in now Mr. and Mrs. Hews.  Here are your passports and credit card.  I've written your room number on the key packet."><![CDATA[You're all checked in now Mr. and Mrs. Hews]]></answer>
    <answer rationale="Try again." value="0" choicesay="You're all checked in now sir.  Here are your passports and credit card.  I've written your room number on the key packet."><![CDATA[You're all checked in now sir]]></answer>
    <answer rationale="Try again." value="0" choicesay="You're all checked in now ma'am.  Here are your passports and credit card.  I've written your room number on the key packet."><![CDATA[You're all checked in now ma'am]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You're welcome sir.  __________.  Is there anything else I may help you with?]]></question>
    <saythis><![CDATA[You're welcome sir.  Your bags will be sent directly to your room in about five minutes.  Is there anything else I may help you with?]]></saythis>
    <answer rationale="We're pretty hungry, is breakfast included with the room?" value="1" choicesay="You're welcome sir.  Your bags will be sent directly to your room in about five minutes.  Is there anything else I may help you with?"><![CDATA[Your bags will be sent directly to your room in about five minutes]]></answer>
    <answer rationale="Try again." value="0" choicesay="You're welcome sir.  Please wait here for your bags; it will be about five minutes.  Is there anything else I may help you with?"><![CDATA[Please wait here for your bags; it will be about five minutes]]></answer>
    <answer rationale="Try again." value="0" choicesay="You're welcome sir.  William will take you and your bags in about five minutes.  Is there anything else I may help you with?"><![CDATA[William will take you and your bags in about five minutes]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Check In</em> to complete check-in.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[No sir, I'm afraid not.  But Cafe Vancouver __________.]]></question>
    <saythis><![CDATA[No sir, I'm afraid not.  But Cafe Vancouver serves a really good breakfast buffet.]]></saythis>
    <answer rationale="Oh, that sounds good, doesn't it Yelena.  Where is the restaurant?" value="1" choicesay="No sir, I'm afraid not.  But Cafe Vancouver serves a really good breakfast buffet."><![CDATA[serves a really good breakfast buffet]]></answer>
    <answer rationale="Try again." value="0" choicesay="No sir, I'm afraid not.  But Cafe Vancouver serves a really good dinner buffet."><![CDATA[serves a really good dinner buffet]]></answer>
    <answer rationale="Try again." value="0" choicesay="No sir, I'm afraid not.  But Cafe Vancouver serves a really good lunch buffet."><![CDATA[serves a really good lunch buffet]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.  Turn right after the next two steps and walk down the hall a little.]]></question>
    <saythis><![CDATA[Just go down those two steps to your right and make a left.  Turn right after the next two steps and walk down the hall a little.]]></saythis>
    <answer rationale="Are you following that Yelena?" value="1" choicesay="Just go down those two steps to your right and make a left.  Turn right after the next two steps and walk down the hall a little."><![CDATA[Just go down those two steps to your right and make a left]]></answer>
    <answer rationale="Try again." value="0" choicesay="Just go down those two steps to your left and make a left.  Turn right after the next two steps and walk down the hall a little."><![CDATA[Just go down those two steps to your left and make a left]]></answer>
    <answer rationale="Try again." value="0" choicesay="Just go down those two steps to your right and make a right.  Turn right after the next two steps and walk down the hall a little."><![CDATA[Just go down those two steps to your right and make a right]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.  Is there anything else I can do for you Mr. and Mrs. Hews?]]></question>
    <saythis><![CDATA[The cafe entrance will be on your right.  You can't miss it.  Is there anything else I can do for you Mr. and Mrs. Hews?]]></saythis>
    <answer rationale="No, I think we are good.  Thank you for your help." value="1" choicesay="The cafe entrance will be on your right.  You can't miss it.  Is there anything else I can do for you Mr. and Mrs. Hews?"><![CDATA[The cafe entrance will be on your right.  You can't miss it]]></answer>
    <answer rationale="Try again." value="0" choicesay="The cafe entrance will be to your left.  You can't miss it.  Is there anything else I can do for you Mr. and Mrs. Hews?"><![CDATA[The cafe entrance will be to your left.  You can't miss it]]></answer>
    <answer rationale="Try again." value="0" choicesay="The cafe entrance will be in front of you.  You can't miss it.  Is there anything else I can do for you Mr. and Mrs. Hews?"><![CDATA[The cafe entrance will be in front of you.  You can't miss it]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.  Have a great stay and thank you for choosing the Prestige.  Goodbye.]]></question>
    <saythis><![CDATA[You're very welcome.  Have a great stay and thank you for choosing the Prestige.  Goodbye.]]></saythis>
    <answer rationale="Yes good bye.  Come on Yelena, let's go." value="1" choicesay="You're very welcome.  Have a great stay and thank you for choosing the Prestige.  Goodbye."><![CDATA[You're very welcome]]></answer>
    <answer rationale="Try again." value="0" choicesay="No, thank you.  Have a great stay and thank you for choosing the Prestige.  Goodbye."><![CDATA[No, thank you]]></answer>
    <answer rationale="Try again." value="0" choicesay="It's my job.  Have a great stay and thank you for choosing the Prestige.  Goodbye."><![CDATA[It's my job]]></answer>
  </question>
</catalog>
