<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.  How may I help you?]]></question>
    <saythis><![CDATA[Good evening madam.  Welcome to the Prestige]]></saythis>
    <answer rationale="Good evening.  My flight from Hong Kong was horribly delayed.  I do hope that my reservation is still valid." value="1" choicesay="Good evening madam.  Welcome to the Prestige"><![CDATA[Good evening madam.  Welcome to the Prestige]]></answer>
    <answer rationale="Try again." value="0" choicesay="Good to see you ma'am.  Welcome to the Prestige.  How may I help you?"><![CDATA[Good to see you ma'am.  Welcome to the Prestige]]></answer>
    <answer rationale="Try again." value="0" choicesay="How do you do ma'am.  Welcome to the Prestige.  How may I help you?"><![CDATA[How do you do ma'am.  Welcome to the Prestige]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.  Reservations are held until midnight so I'm sure you are fine.]]></question>
    <saythis><![CDATA[I'm sorry to hear that, ma'am.  Reservations are held until midnight so I'm sure you are fine.]]></saythis>
    <answer rationale="Oh thank goodness.  I thought I would be too late." value="1" choicesay="I'm sorry to hear that, ma'am.  Reservations are held until midnight so I'm sure you are fine."><![CDATA[I'm sorry to hear that, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="That's bad luck, ma'am.  Reservations are held until midnight so I'm sure you are fine."><![CDATA[That's bad luck, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="I'm sorry for you, ma'am.  Reservations are held until midnight so I'm sure you are fine."><![CDATA[I'm sorry for you, ma'am]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[May I have your last name or confirmation number please?]]></saythis>
    <answer rationale="E, S, I, dash,6, 2, 6, 0" value="1" choicesay="May I have your last name or confirmation number please?"><![CDATA[May I have your last name or confirmation number please]]></answer>
    <answer rationale="Try again." value="0" choicesay="Do you know your last name or confirmation number please?"><![CDATA[Do you know your last name or confirmation number please]]></answer>
    <answer rationale="Try again." value="0" choicesay="What's your last name or confirmation number please?"><![CDATA[What's your last name or confirmation number please]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[I'm sorry but could you please repeat that?]]></saythis>
    <answer rationale="E, S, I, dash,6, 2, 6, 0" value="1" choicesay="I'm sorry but could you please repeat that?"><![CDATA[I'm sorry but could you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Your reservation is right here Ms. Fang.  __________?]]></question>
    <saythis><![CDATA[Your reservation is right here Ms. Fang.  Ms. Maret Fang?]]></saythis>
    <answer rationale="Oh that's good news.  I'm she and thank you for finding it." value="1" choicesay="Your reservation is right here Ms. Fang.  Ms. Maret Fang?"><![CDATA[Ms. Maret Fang]]></answer>
    <answer rationale="Try again." value="0" choicesay="Your reservation is right here Ms. Fang.  Ms. Martina Fang?"><![CDATA[Ms. Martina Fang]]></answer>
    <answer rationale="Try again." value="0" choicesay="Your reservation is right here Ms. Fang.  Ms. Marta Fang?"><![CDATA[Ms. Marta Fang]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You're very welcome ma'am.  __________.]]></question>
    <saythis><![CDATA[You're very welcome ma'am.  We have you booked for a Deluxe Inner Harbor, single occupancy for $359 per night.##You're very welcome ma'am.  We have you booked for a Deluxe Inner Harbor, single occupancy for three hundred and fifty nine dollars per night.]]></saythis>
    <answer rationale="$359?  How can that be?  I looked at your web site before I left and the rate was $239." value="1" choicesay="You're very welcome ma'am.  We have you booked for a Deluxe Inner Harbor, single occupancy for $359 per night.##You're very welcome ma'am.  We have you booked for a Deluxe Inner Harbor, single occupancy for three hundred and fifty nine dollars per night."><![CDATA[We have you booked for a Deluxe Inner Harbor, single occupancy for $359 per night]]></answer>
    <answer rationale="Try again." value="0" choicesay="You're very welcome ma'am.  We have you booked for a Deluxe Inner Harbor, double occupancy for $359 per night.##You're very welcome ma'am.  We have you booked for a Deluxe Inner Harbor, double occupancy for three hundred and fifty nine dollars per night."><![CDATA[We have you booked for a Deluxe Inner Harbor, double occupancy for $359 per night]]></answer>
    <answer rationale="Try again." value="0" choicesay="You're very welcome ma'am.  We have you booked for a Deluxe Inner Harbor, single occupancy for $369 per night.##You're very welcome ma'am.  We have you booked for a Deluxe Inner Harbor, single occupancy for three hundred and sixty nine dollars per night."><![CDATA[We have you booked for a Deluxe Inner Harbor, single occupancy for $369 per night]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.  We are currently in the peak season until the first of September.]]></question>
    <saythis><![CDATA[That is our standard rate, ma'am.  We are currently in the peak season until the first of September.]]></saythis>
    <answer rationale="Well that doesn't seem very fair, does it?" value="1" choicesay="That is our standard rate, ma'am.  We are currently in the peak season until the first of September."><![CDATA[That is our standard rate, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="That is our discount rate, ma'am.  We are currently in the peak season until the first of September."><![CDATA[That is our discount rate, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="That is our standardized rate, ma'am.  We are currently in the peak season until the first of September."><![CDATA[That is our standardized rate, ma'am]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[No ma'am it doesn't.  __________?]]></question>
    <saythis><![CDATA[No ma'am it doesn't.  Were you informed of the rate when you made the reservation?]]></saythis>
    <answer rationale="Yes it was in the print out from the Internet.  I thought that I would just figure out the difference when I got here." value="1" choicesay="No ma'am it doesn't.  Were you informed of the rate when you made the reservation?"><![CDATA[Were you informed of the rate when you made the reservation]]></answer>
    <answer rationale="Try again." value="0" choicesay="No ma'am it doesn't.  Were you or weren't you informed of the rate when you made the reservation?"><![CDATA[Were you or weren't you informed of the rate when you made the reservation]]></answer>
    <answer rationale="Try again." value="0" choicesay="No ma'am it doesn't.  Why weren't you informed of the rate when you made the reservation?"><![CDATA[Why weren't you informed of the rate when you made the reservation]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________?]]></question>
    <saythis><![CDATA[I'm sorry about the mix up Ms. Fang.  Would you still like to check in, ma'am?]]></saythis>
    <answer rationale="Oh I suppose so.  It doesn't really matter in the end." value="1" choicesay="I'm sorry about the mix up Ms. Fang.  Would you still like to check in, ma'am?"><![CDATA[I'm sorry about the mix up Ms. Fang.  Would you still like to check in, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="I see.  Wouldn't you still like to check in, ma'am?"><![CDATA[I see.  Wouldn't you still like to check in, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="I'm sorry the mistake Ms. Fang.  Can you still check in, ma'am?"><![CDATA[I'm sorry the mistake Ms. Fang.  Can you still check in, ma'am]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you for your understanding.  Please fill out this registration form.  __________?]]></question>
    <saythis><![CDATA[Thank you for your understanding.  Please fill out this registration form.  And you'll be staying with us until August 5th, ma'am?##Thank you for your understanding.  Please fill out this registration form.  And you'll be staying with us until August fifth, ma'am?]]></saythis>
    <answer rationale="Yes that's right.  Do you have a pen?" value="1" choicesay="Thank you for your understanding.  Please fill out this registration form.  And you'll be staying with us until August 5th, ma'am?##Thank you for your understanding.  Please fill out this registration form.  And you'll be staying with us until August fifth, ma'am?"><![CDATA[And you'll be staying with us until August 5th, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you for your understanding.  Please fill out this registration form.  And will you be staying with us until August 8th, ma'am?##Thank you for your understanding.  Please fill out this registration form.  And will you be staying with us until August eighth, ma'am?"><![CDATA[And will you be staying with us until August 8th, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="Thank you for your understanding.  Please fill out this registration form.  And you'll be staying here until August 7th, ma'am?##Thank you for your understanding.  Please fill out this registration form.  And you'll be staying here until August seventh, ma'am?"><![CDATA[And you'll be staying here until August 7th, ma'am]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Of course ma'am.  Here you go.  __________?]]></question>
    <saythis><![CDATA[Of course ma'am.  Here you go.  May I also have your passport and credit card please?]]></saythis>
    <answer rationale="Oh just wait a second please, let me fill out this form first." value="1" choicesay="Of course ma'am.  Here you go.  May I also have your passport and credit card please?"><![CDATA[May I also have your passport and credit card please]]></answer>
    <answer rationale="Try again." value="0" choicesay="Of course ma'am.  Here you go.  Your passport and credit card please?"><![CDATA[Your passport and credit card please]]></answer>
    <answer rationale="Try again." value="0" choicesay="Of course ma'am.  Here you go.  Give me your passport and credit card please?"><![CDATA[Give me your passport and credit card please]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Check In</em> to complete check-in.</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.]]></question>
    <saythis><![CDATA[Yes ma'am.  I'm sorry.]]></saythis>
    <answer rationale="I'm sorry for snapping at you, I didn't mean it.  It just that long flight and all the delays.  Here are the things you need." value="1" choicesay="Yes ma'am.  I'm sorry."><![CDATA[Yes ma'am.  I'm sorry]]></answer>
    <answer rationale="Try again." value="0" choicesay="Please don't use that tone with me, ma'am."><![CDATA[Please don't use that tone with me, ma'am]]></answer>
    <answer rationale="Try again." value="0" choicesay="Excuse me but I'm sorry."><![CDATA[Excuse me but I'm sorry]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.  Please give me a moment while I enter in your information.]]></question>
    <saythis><![CDATA[That's quite alright Ms. Fang.  I understand how you feel.  Please give me a moment while I enter in your information.]]></saythis>
    <answer rationale="No problem.  Go on right ahead." value="1" choicesay="That's quite alright Ms. Fang.  I understand how you feel.  Please give me a moment while I enter in your information."><![CDATA[That's quite alright Ms. Fang.  I understand how you feel]]></answer>
    <answer rationale="Try again." value="0" choicesay="Apology accepted Ms. Fang.  I understand how you feel.  Please give me a moment while I enter in your information."><![CDATA[Apology accepted Ms. Fang.  I understand how you feel]]></answer>
    <answer rationale="Try again." value="0" choicesay="If that's how you feel Ms. Fang, I understand it.  Please give me a moment while I enter in your information."><![CDATA[If that's how you feel Ms. Fang, I understand it]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[__________.  I've placed your key into the envelope and Tomas will take you and your luggage to your room.]]></question>
    <saythis><![CDATA[All done.  Thank you for your patience.  I've placed your key into the envelope and Tomas will take you and your luggage to your room.]]></saythis>
    <answer rationale="Thank you for your help." value="1" choicesay="All done.  Thank you for your patience.  I've placed your key into the envelope and Tomas will take you and your luggage to your room."><![CDATA[All done.  Thank you for your patience]]></answer>
    <answer rationale="Try again." value="0" choicesay="There we go.  I understand your frustration.  I've placed your key into the envelope and Tomas will take you and your luggage to your room."><![CDATA[There we go.  I understand your frustration]]></answer>
    <answer rationale="Try again." value="0" choicesay="All done.  You've had a hard day.  I've placed your key into the envelope and Tomas will take you and your luggage to your room."><![CDATA[All done.  You've had a hard day]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[You are very welcome Ms. Fang.  __________.]]></question>
    <saythis><![CDATA[You are very welcome Ms. Fang.  Enjoy your stay at the Prestige and have a good night.]]></saythis>
    <answer rationale="Good night to you too." value="1" choicesay="You are very welcome Ms. Fang.  Enjoy your stay at the Prestige and have a good night."><![CDATA[Enjoy your stay at the Prestige and have a good night]]></answer>
    <answer rationale="Try again." value="0" choicesay="You are very welcome Ms. Fang.  A glass of milk will help you sleep.  Have a good night."><![CDATA[A glass of milk will help you sleep.  Have a good night]]></answer>
    <answer rationale="Try again." value="0" choicesay="You are very welcome Ms. Fang.  Forgive me for the misunderstandings and have good night."><![CDATA[Forgive me for the misunderstandings and have good night]]></answer>
  </question>
</catalog>
